Nick White

Are you prepared to explore the future of car sales? Ben Whomersley, the Regional OEM Director for UK & Ireland at Keyloop, has written a blog that dives into the significant shift in automotive retail. From the early days of digital to today’s omnichannel customer experience, Ben shares insights on how Keyloop is transforming dealerships to meet modern demands. It’s time to embrace the new battlegrounds of communication and convenience in the car-buying journey. Read more about this exciting evolution here: https://ow.ly/mtOb30sGw2H #AutomotiveRetail #DigitalTransformation #CustomerExperience #Keyloop

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The latest issue of Cox Automotive Europe's Insight Quarterly is now available: https://lnkd.in/esN69cRb 🧠 🚘 IQ connects the dots between key trends and topics shaping the #automotive sector today.  📰 In this issue, we reflect on the performance of the UK's new and used car markets in the first half of the year and examine what’s in store in the third and fourth quarters.  📑 IQ features insightful commentary from Philip Nothard along with some of our industry connections including David Gray (EV Battery Solutions), Owen Edwards (Grant Thornton), Lee Swinerd (Interpath), Steve Young (ICDP) & Chris Green (Regit).  ⬇ Read more here: https://lnkd.in/esN69cRb ⬆ #CoxAutomotive #Insights #CoxConnections

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Cox Automotive Europe's Insight Quarterly is used by some of the industry's leading publications to feed insight. 🧠 In this article from Autocar, it is suggested that our forecast warns of a volatile end to 2024 caused by rush to hit ZEV mandate targets, and that the UK new car market set for pressures likened to 2008 economic crash! 📉 💥 Find out more: https://lnkd.in/eQ4nMrVS #automotive #insight #ZEV #ev #newcarmarket

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🚀 Why Digital Retail is Revolutionising the Industry - Simon Poole, Commercial Director of Citygate Automotive appears on Bridge Learning Tech Leap Forward podcast, launching in September. 👫 — Back in the day, it was simple: customer walks into the showroom, you make the deal. But times have changed! 🌐 — Now, having a digital presence isn't just about ticking boxes like having a website or a chat feature. 🧩 — It's about creating a genuinely linked, immersive, and automated experience. ✨ — Wherever a customer drops off in their journey, you're right there, ready to help them seamlessly transition to the next step. 🤝 🤝 — The future is about integrating every touchpoint to meet customers where they are — online and offline. 📈 Is your digital strategy keeping up? Sarah Sillars OBE Justin Cooke Ravi Ishwar Ruparel FCA Guy Allman David Hawkins #DigitalTransformation #CustomerExperience #RetailRevolution #Omnichannel #FutureOfRetail #Innovation #TechTrends #Ecommerce #BusinessGrowth #TheLeapForwardPodcast #digitalretail

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Great to have Motorway supporting the Car Dealer Live podcast last night. There was some great debate on EVs and, in particular the Zero Emission Vehicle (ZEV) mandate (sets out the % of new zero emission vehicles manufacturers are required to produce each year up to 2030). I agreed with the view that if the industry is going to hit the ZEV mandate goals, much more needs to be done to support consumer demand for EVs, including investment in charging infrastructure and reducing VAT on out of home charging (from 20% to the 5% charged for domestic electricity). https://lnkd.in/esZwwKjP

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A very good and insightful article from Charlotte Murray in Auto Retail Network Bulletin this month Richard Aucock on how the Vindis Group are utilising car alerts in their eCRM activity. Car alerts have long been a valuable tool/channel for many marketers, providing opportunities for consumer re-engagement and rich data for effective re-targeting campaigns. It’s would be useful to understand how Vindis Group not only uses this data for conquest marketing but also how they leverage the car alerts database for stock sourcing and purchasing longer term and the way this data is shared with leading operators in the market / group Jeff Brown Mark Brown Understanding these practices can greatly enhance the approach to data-driven marketing and operational efficiency. Simon Bottomley MBA Tim Potter FCCA Lucien Pickford #AutomotiveMarketing #eCRM #DataDriven #CarAlerts #MarketingStrategy #CustomerEngagement #Vindis #ConquestMarketing #StockSourcing #Cardealers #Cardealerships #Usedcars #newcars #Velocity #Automotiveexcellence

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From Which - "Millions of UK drivers could land compensation as the finance sector watchdog investigates car finance mis-selling.  The Financial Conduct Authority (FCA) says that some customers 'may have been charged too much' on car finance loans before January 2021.  Car finance is a £40bn industry in the UK, with more than 90% of new cars bought on finance, according to The Car Expert. " This could be as big if not bigger than PPI according to Martin Lewis. As the FCA investigates, our redress and remediation te,am Dufrain who have with just one of our banking clients remediated over 4 million customers, have pulled together a few pieces of information on how companies can prepare. Take a look with more coming soon! #CarFinanceMisselling #RedressAndRemediation #FinancialServices https://lnkd.in/gxYk55ZQ

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Download this plain speaking brief, written for MDs, Directors and Owners of mid-cap SMEs who don't have a Marketing Director but need marketing to drive growth in new markets or sectors. It'll help you consider the state of your marketing now, where you need to take it, and evaluate anyone you hire to help you. To download, click the full-screen square at the bottom of the preview, then click the download arrow at the top-right of the screen.

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Jaguar's decision to halt the sale of new cars in the UK until 2026, focusing solely on existing stock, is sparking conversations across the automotive industry. Is this a shock, or a strategic move to address the excess stock many OEMs are holding? Adding to this, Volkswagen has reportedly closed factories in Germany and cut thousands of jobs due to declining demand and inventory surpluses. These significant actions highlight profound shifts in our industry. Key Considerations: - Showcasing Stock Online: With new car production halted or reduced, existing stock must be presented online with the same excitement as new launches. - Increase in Online Traffic: Customers may turn to dealer websites to explore available stock, making the online showroom more critical than ever. - OEM Investment in Stock Vehicles: There may be a shift with OEMs placing greater emphasis on promoting used and existing stock vehicles. As someone deeply involved in digital automotive solutions, I see this as a pivotal moment. Dealer websites must evolve into engaging online showrooms that captivate potential buyers. At izmocars UK, we're committed to helping dealers and OEMs adapt. Our goizmo programme integrates OEM content into dealer websites, ensuring customers receive up-to-date information right where they're looking for it. First impressions count, and with the right digital strategy, we can turn these industry shifts into opportunities to enhance customer engagement and drive sales. izmocars #AutomotiveIndustry #DigitalTransformation #OEMStrategy #OnlineShowroom #CustomerExperience #DigitalRetailing

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Great discussion on the new entrants on today's Auto Retail Network #Live webinar with Victor Zhang from OMODA UK & JAECOO UK, demonstrating the changing landscape for the #UKAutomotive landscape.

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Stellantis, Audi, JLR, Ford and now Polestar too!! Polestar joins a long list of auto OEMs that are moving away from a complete direct to consumer model and embracing the role of dealerships. Previously it was the 'traditional' OEMs that announced changes to their D2C approach, but Polestar seems to be the first (or one of the earliest) electric-only, newer OEMs to reverse the D2C approach. Polestar Automotive Holding UK Plc’s new chief executive officer wants to turn around the struggling electric-car maker by selling more vehicles at dealerships, not just online, after a plunge in sales. Until recently, although customers could kick the tires and go for test drives at the Swedish manufacturer’s showrooms, they’ve had to turn to the company’s website to buy the cars. CEO Michael Lohscheller said he’s launched a review of operations and strategy under which Polestar is going “from showing to actively selling cars,” according to a statement Friday. Previous post on a similar topic: https://lnkd.in/dnWzCFb5 https://lnkd.in/dUh5R6wd #automotive #d2c

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How are UK retailers managing to shrug off Budget uncertainty? Retail sales rose solidly in September, with total sales values up 2.0% year-over-year, an improvement from August’s 1.0%. Like-for-like sales also exceeded expectations, growing 1.7%. Drier weather and robust real wage growth helped boost sales volumes. The average Q3 gain of 1.2% outpaced the H1 average of 0.4%, indicating a strengthening retail sector. With the BRC shop price index dropping by -0.6% in September, these value gains will likely translate into more substantial volume growth.

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ATTN Car Dealers: Collecting and responding to reviews is no longer enough. 📢 Google’s Search Generative Experience (SGE) (also known as AI Overviews) is changing the game for car dealerships. Note: Some features may not yet be available in the UK. I know you’re great at collecting & responding to reviews. But with SGE, that’s no longer enough. Here’s what’s new: • SGE uses AI to make searches more conversational. • It highlights ratings, reviews, & responses. Imagine a shopper searching, “𝘊𝘢𝘳 𝘥𝘦𝘢𝘭𝘦𝘳𝘴 𝘯𝘦𝘢𝘳 𝘮𝘦” 𝘶𝘴𝘪𝘯𝘨 𝘚𝘎𝘌" • They see a summary of nearby dealers with customer ratings. • Follow-up questions like, “𝘞𝘩𝘪𝘤𝘩 𝘥𝘦𝘢𝘭𝘦𝘳𝘴 𝘨𝘦𝘵 𝘵𝘩𝘦 𝘣𝘦𝘴𝘵 𝘳𝘦𝘷𝘪𝘦𝘸𝘴?” get detailed answers & customer quotes. The user experience is better than traditional search. It’s direct and helpful. Online reviews are now crucial. AI-powered search engines prioritise them. Here’s what to do: • Encourage customers to include relevant keywords in their reviews.    • Use commonly searched terms in your review responses to boost visibility.    • Make your reviews and responses more detailed to stand out. 👇 Want to save time on review responses? BFN-AI is the only AI Review Response Assistant developed for car dealerships. Watch Demo Here: https://bit.ly/3WhaE9j #CarDealerships #GoogleSGE #AIReviews #ReputationManagement #AIReviewResponses #Automotive

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New classic car rules for drivers in England could start after July 4 🧐 Transport Secretary Mark Harper is calling on classic car owners to have their views heard ahead of the end date. The consultation will explore whether there should be separate processes for classic cars, including the categorisation, tax exemptions, Vehicle Excise Duty and more. Speaking to GB News, Transport Secretary Mark Harper said: “One of the things that we said we want people to respond to in this call for evidence is about the whole registration of classic cars > https://ow.ly/IZKK50ROJFM #Cars ClassicCars #Motoring #Collectors #Vintage

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We surveyed 2,002 UK car buyers to understand their thoughts towards future fuel types. Read more about fuel types from our recent buyer behaviour survey on Car Dealer Magazine 👇 🚗 ⚡ Full report coming soon 👀 https://shorturl.at/yIWqW

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We look forward to #SMMTSummit and Ashley Andrew, President, Hyundai Motor UK & Genesis UK, sharing his thoughts on how to build momentum for consumer adoption of net zero vehicles. The 16th SMMT International Automotive Summit will take place next Tuesday 25 June at the IET London. The agenda for the one-day conference will give a leadership perspective on critical industry topics - zero emission vehicle uptake and manufacture, international trade, and ESG as well as an analysis of the political landscape, given the event takes place a few days before the General Election. To view the agenda for the full-day conference, please click here https://lnkd.in/e93K-g43. To register now, please email [email protected] or visit https://lnkd.in/eERCK9Ar. We hope you can join us at the SMMT Summit on 25 June 😀 #SMMTSummit #competitiveness #electricvehicles #EnergyTransition #automotive #ukautomotiveindustry #industryleadership #electrification #international #trade #netzero #zeroemission #roadtonetzero #innovation #technology #people #skills #events

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📈 Terrific insights at Pinewood.AI Capital Markets Day, where CEO Bill Berman articulated the company's vision and growth trajectory ➡️ Bill’s presentation expertly broke down the Pinewood’s market positioning, technological innovations, and strategic roadmap Key highlights below 👇 #ArtificialIntelligence #TechInnovation #Leadership #BusinessStrategy #PinewoodAI"

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