Matthew Jacques

Matthew Jacques

Long Bennington, England, United Kingdom
4K followers 500+ connections

About

The ZigZag returns platform is used by hundreds of retailers globally, either directly or…

Articles by Matthew

Contributions

Activity

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Experience

  • ZigZag Global Graphic

    ZigZag Global

    London, England, United Kingdom

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    Hatfield

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    Watford, United Kingdom

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    Watford, United Kingdom

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    Liverpool, United Kingdom

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    Nottingham, United Kingdom

Education

  • Nottingham Trent University Graphic

    Nottingham Trent University

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    Activities and Societies: President of the Business Studies Society

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    With distinction, awarded achiever of the year

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Licenses & Certifications

  • Bronze Phish Level - Basics of Cyber Resilience Graphic

    Bronze Phish Level - Basics of Cyber Resilience

    Phished

    Issued Expires
    Credential ID 74fd58bc-f10e-4a13-aeaa-a3ff49c8a291

Publications

  • How to make returns convenient while always remaining commercial

    Parcel and Postal Technolofy International

    Returns are certainly costing retailers huge amounts of money each year, a trend that has only accelerated since the beginning of the Covid-19 pandemic. The National Retail Federation’s January survey found that for every US$1bn in sales, the average retailer incurs US$166m in returns. Free returns have been the cornerstone of e-commerce for years, and are a key factor in consumer purchasing decisions, but making them convenient while staying commercial necessitates a change of tack. The…

    Returns are certainly costing retailers huge amounts of money each year, a trend that has only accelerated since the beginning of the Covid-19 pandemic. The National Retail Federation’s January survey found that for every US$1bn in sales, the average retailer incurs US$166m in returns. Free returns have been the cornerstone of e-commerce for years, and are a key factor in consumer purchasing decisions, but making them convenient while staying commercial necessitates a change of tack. The question for retailers is, how?

    See publication
  • The two ‘C’s of retail returns – commerciality and convenience

    Logistics Business

    Retail is a constantly moving and evolving ecosystem, writes Matthew Jacques, Partnerships Director at ZigZag Global. Big events cause seismic ripples through this system and the recent re-introduction of paid returns is no exception. Key players, like Boohoo and Zara, have started charging customers and it seems like the rest of the industry will before long be tempted to follow suit.

    See publication

Projects

Honors & Awards

  • Best eCommerce Technology Innovation & Best Product at eCommerce Exp

    eCommerce Awards 2020

    ZigZag Global has been named as the “Best eCommerce Technology Innovation & Best Product at eCommerce Expo” at the prestigious eCommerce Awards 2020. Repeating 2019’s feat, ZigZag’s returns management solution was once again recognised by eCommerce Expo for tech innovation that enhances reverse logistics.

    Both eCommerce sales and return requests have skyrocketed this year as the world has shifted online. With returns proving a growing headache for retailers, ZigZag impressed the judges…

    ZigZag Global has been named as the “Best eCommerce Technology Innovation & Best Product at eCommerce Expo” at the prestigious eCommerce Awards 2020. Repeating 2019’s feat, ZigZag’s returns management solution was once again recognised by eCommerce Expo for tech innovation that enhances reverse logistics.

    Both eCommerce sales and return requests have skyrocketed this year as the world has shifted online. With returns proving a growing headache for retailers, ZigZag impressed the judges with its Dynamic Exchanges functionality which saves sales often lost in the returns process and improves the customer experience.

    ZigZag Global wins eCommerce Expo Award for Dynamic Exchanges

    Retailer’s using ZigZag’s online portal are now able to offer their customers the option to exchange any item in their basket they wish to return with another from the retailer’s live catalogue of in-stock alternatives. After the customer has selected their most convenient carrier service, the chosen exchange can be sent immediately following the first scan from either the post office, drop-off location or at a home collection.

    Dynamic Exchanges is another step towards making retail more sustainable. The technology also completely eliminates the need for a paper label to be included in the outbound label and reduces the amount of journeys needed to complete a sale.

    ZigZag was the only company to win an award for advancing retail reCommerce at last night’s ceremony. The awards were judged by some of the most recognised professionals in the industry. Last year Al Gerrie, ZigZag Co-Founder and CEO, received the award on stage in front of 400 industry professionals. However, 2020’s edition, like many events, was held completely online for the first time in its history.

  • Delivery Initiative of the year

    Retail Systems Awards

    http://www.retail-systems.com/awards/winners19.php

  • Finalist - Customer Innovation. Returns with Amazon Alexa

    Retail Week Awards

    https://awards.retail-week.com/Shortlist_2019

  • Winner - Best Use of Innovation. The Delivery Excellence Awards

    The Delivery Conference Global

    https://www.collectplus.co.uk/press/collectplus-wins-best-use-innovation-delivery-excellence-awards-voice-activated-returns-service

  • Finalist Ecommerce Awards for Excellence

    Ecommerce Awards

    Innovation in delivery finalist. Amazon Alexa and print in store returns.

    https://365retail.co.uk/ecommerce-awards-2018-finalists/

  • CollectPlus achieves highest customer satisfaction accolade

    YouGov

    https://www.collectplus.co.uk/press/collectplus-achieves-highest-customer-satisfaction-accolade/

  • Finalist - eCommerce Awards for Excellence

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    http://www.ecommerceawards.london/finalists-2016/

  • Collect+ and Fluent Retail for the click and collect integration widget

    World Post and Parcel Awards

    Awarded Highly Commended

  • Fellow

    Chartered Institute of Logistics and Transport

  • Retail Systems Awards

    Retail Systems

    http://www.retail-systems.com/rs/Awards_Winners_2011.php

  • Third Party Logistics Provider of the Year

    Retail Week Supply Chain Awards

Organizations

  • The Chartered Institute of Logistics and Transport

    Chartered Fellow

    - Present

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