Luke Hyde

Are you a Zendesk customer, looking to optimise your SLA / OLA management - particularly if you have more complex needs? Look no further! Cloudset's Performset goes significantly beyond Zendesk’s native SLA Management capabilities, with a proactive approach that will keep your agents focused and enable you to keep all your customer promises: - Start, stop, and pause any number of SLA metrics, anyway you need.  - Receive real-time alerts to ensure agents prioritise critical tickets before deadlines. - Avoid non-compliance penalties and reputational damage.  - Gain insights into SLA performance to identify areas for improvement. Reach out to me for a demo if this is of interest!

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Being 3X more effective at achieving your sales goals can feel like a dream ☁️ But it becomes a reality when you enable the i̶m̶possible ✨ Among other things, The State of Sales Enablement Report 2024 shows that when sales managers provide coaching feedback within seller training, sellers are 44% more effective at consistently achieving their sales goals. Download the State of Sales Enablement report today to uncover more best practices 👇 https://hghspot.co/3xR3i2C #sales #survey #enabletheimpossible

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Say goodbye to manual tracking and hello to efficiency. Below, my colleague Trevor Rogerson dives into how automated notifications and alerts can revolutionise your sales process. Alerts from your CRM help to keep you ahead of the game by notifying sales reps immediately when leads convert or new opportunities arise, ensuring that no lead is left behind, and making your sales operations smoother and more effective. #CRM #CRMSolutions #SugarCRM

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💡 22% - Sellers with strong leadership support achieve 22% higher quota attainment [6sense, BDR Benchmark Report] ⏩ 2X - Companies leveraging AI-driven account prioritisation experience up to twice the sales velocity: deals close faster and at significantly higher conversion rates. [6sense, Annual Report] 🚀 $66M - Implementing an AI-based revenue strategy helped clients like Marathon Health generate $66M in new pipeline, unlocking quality leads and faster revenue growth. [6sense, 2023 Case Study] Discover how improved data and AI can significantly boost efficiency and ROI: https://okt.to/RkejuP

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In sales, there’s nothing more rewarding than building strong relationships with customers, and SugarCRM's CRM Adoption Roadshow is the perfect opportunity to do just that. Events like this aren’t just about learning – they’re about sharing experiences, lifting each other up, and creating an environment for meaningful discussions. It’s a chance for businesses to come together, learn from one another, and discover new ways to thrive with CRM. At the Birmingham event on 13 November 2024, you’ll: Share in Proven CRM Strategies ➡️ hear directly from experts and peers on how to tackle adoption challenges and maximise the impact of your CRM. Engage in Interactive, Expert-Led Workshops ➡️ discussions are at the heart of this event, giving you the opportunity to connect with those who’ve been in your shoes. Explore the Future of CRM ➡️ AI and GenAI are transforming how we approach CRM, and you’ll learn practical tips to empower your team with the latest advancements. It’s events like these that truly make a difference in helping teams and businesses grow together. I can’t wait to see everyone there, ready to share, learn, and strengthen the relationships that drive success. 📍 When: 13 November 2024 📍 Where: Birmingham, U.K. Register your place here: https://lnkd.in/e9AtBwDM

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𝐒𝐡𝐚𝐫𝐢𝐧𝐠 𝐢𝐬 𝐂𝐚𝐫𝐢𝐧𝐠....🚀 𝐃𝐢𝐯𝐞 𝐢𝐧𝐭𝐨 𝐭𝐡𝐞 𝐖𝐨𝐫𝐥𝐝 𝐨𝐟 𝐒𝐚𝐥𝐞𝐬 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞 𝐰𝐢𝐭𝐡 𝐢𝐂𝐮𝐦𝐮𝐥𝐮𝐬! 🚀 In today's busy business world, every 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧 matters a lot. But what if you could find the 𝐡𝐢𝐝𝐝𝐞𝐧 𝐬𝐞𝐜𝐫𝐞𝐭𝐬 in your data to make decisions that really help you succeed? 𝐌𝐞𝐞𝐭 𝐨𝐮𝐫 𝐧𝐞𝐰 𝐭𝐡𝐢𝐧𝐠: The iCumulus Sales Intelligence Playbook. It's not just an eBook; it's like your ticket to a place where data is super important and sales go way up high. 📚 Dive into our playbook to discover how our Sales Intelligence Services can transform your sales operations. 🔍 Don't let your competitors steal the spotlight. Download our eBook now and start your journey towards data-driven excellence. 📥 [𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐭𝐡𝐞 𝐞𝐁𝐨𝐨𝐤 𝐏𝐃𝐅]: https://lnkd.in/gbzKKZb7 Hope this ebook helps you shape the future of your sales strategy today! DM, if you are curious to learn more! #SalesIntelligence #DigitalMarketing #B2BSales #iCumulus #BusinessGrowth #DemandGeneration

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With automation inevitably driving digitisation further and faster, how can your organisation ensure your customer experience remains personal and customer-centric? This is just one of the questions we explore in the latest edition of our Tech Journal. Read this Trends Report special now. http://ms.spr.ly/6047Y3haJ

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Sales organizations that learn to harness and use data the right way can reap big rewards, including: ⚡ 41% higher win rates ⚡ 29% higher quota attainment ⚡ 8% higher revenue attainment That’s how much better teams who used sales tech along with mature coaching and ongoing enablement performed, according to our 2024 Sales Maturity Survey. And one of the best ways to do this is with AI. https://krnfy.bz/4gjxbJC

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In our new report with Raconteur, Colin Jack uncovers how to tackle licensing complexity and boost your cloud efficiency.

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In case you haven't heard, our partner, SugarCRM, has just acquired sales-i, a cutting-edge sales intelligence platform. In our latest blog, we explore how sales-i’s predictive analytics can help you anticipate trends, fine-tune strategies, and drive great results. What exactly is Predictive Analytics? In simple terms, it uses algorithms and machine learning to analyse historical data, helping you forecast future events and make data-driven decisions. Here’s how sales-i harnesses Predictive Analytics: ▪️ Customer Churn Prediction: Detect early warning signs and keep at-risk customers with targeted campaigns. ▪️ Lead Scoring: Focus on high-potential leads to boost your conversion rates. ▪️ Sales Forecasting: Get accurate predictions on future sales to optimise inventory and resources. Learn more here: https://lnkd.in/eBaJPfu3

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Calling all UK Revenue Operations Professionals 👀  Salesloft is hosting an exclusive event on 21st May in London. It's a unique gathering of the top revenue and sales operations professionals in the UK, and an opportunity to connect, share insights, and learn from industry experts. Some of the topics we'll be discussing: > How do you identify and resolve inefficiencies or bottlenecks in the revenue generation and enablement process? > What are the top revenue operations teams doing to accelerate business, and how do they do it? > What role do data and analytics play in informing revenue strategy and decision-making? > How do you collaborate and share insights with other departments like finance, product, and executive leadership? Don't miss out on this opportunity and RSVP here: https://bit.ly/3wKrWkN #revenueoperations #salesoperations #londonevents

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It's fascinating to uncover how Salesforce leverages its AI software to connect with customers, drive business insights and boost sales. On Friday, 12th July, don't miss the chance to attend a virtual session hosted by Salesforce's internal team. Gain exclusive insights into the usage of Tableau Pulse, Slack AI & Sales Elevate, and Einstein Copilot. Discover firsthand the advantages for both you and your customers in utilising our productivity and AI tools. Join our upcoming webinar: Salesforce On Salesforce for AI Click the LINK BELOW to secure your spot.

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Commerce Teams With AI Agents: Transform AI Insights Into Revenue Upcoming Webinar December 02, 2024 11:00 AM CET Join this webinar to discover new AI innovation for Salesforce Commerce Cloud that will help you deliver unified customer experiences and maximise revenue at every touchpoint—together with AI agents. Andreas A. #commerce #salesforce

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Unlock the Secrets of Salesforce's GTM Success! Ever wondered how Salesforce sets up its sales organisation for success? Join us for an exclusive webinar where we'll spill the beans on our GTM planning strategies. Gain insights into: - The winning formula behind our sales organisation design - Leveraging Salesforce Cloud tech from planning to execution - Proven GTM strategies for accelerated growth Don't miss out on this golden opportunity! Register now to learn from the best. #Salesforce #SPM #Salesforce

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