Gareth Kyne

SDR Leaders of EMEA have recently published the first-of-its-kind SD survey EMEA 2024 report. This survey offers essential insights into the evolving SDR landscape in EMEA. Key takeaways: 🔹 Retention Challenges: SDRs ramped within 2 months are 2x more likely to be promoted—onboarding speed matters. 🔹 AI is Transformative: Teams leveraging AI achieve 25% more activities daily, emphasizing efficiency. 🔹 Compensation Trends: 28% of plans have attainment thresholds—clear incentives drive performance. Actionable Next Steps for SDR Leaders: ✅ Streamline onboarding for faster ramp times. ✅ Integrate AI into workflows to boost productivity. ✅ Build clear career paths to improve retention. Stay ahead by embracing tech, adapting to market trends, and investing in your team’s growth. 💡 Download the report for more insights and strategies to future-proof your SDR team—access in the first comment.

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Are you a Zendesk customer, looking to optimise your SLA / OLA management - particularly if you have more complex needs? Look no further! Cloudset's Performset goes significantly beyond Zendesk’s native SLA Management capabilities, with a proactive approach that will keep your agents focused and enable you to keep all your customer promises: - Start, stop, and pause any number of SLA metrics, anyway you need.  - Receive real-time alerts to ensure agents prioritise critical tickets before deadlines. - Avoid non-compliance penalties and reputational damage.  - Gain insights into SLA performance to identify areas for improvement. Reach out to me for a demo if this is of interest!

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Amazon Media budgets are being squeezed more than ever. By leveraging data from Amazon Marketing Cloud (AMC) to optimise your campaign targeting strategies, you can drive both greater efficiency and incrementality 📈 Not using AMC? If not, you’re leaving valuable budget on the table ⚠️ Read how Flywheel can support you here 👉🏻https://lnkd.in/e-C5pkVh

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"We don't have the budget" One of the most common reasons (seemingly) qualified late-stage deals drop out. How can sales teams avoid this? Top of funnel: Target growing businesses, with significant cash on their balance sheet. It is costly for businesses to hold cash - they only do so when they are looking to make careful investments to continue their growth trajectory. Some great accounts to start with hand-picked by the Beauhurst team:

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🏋️‍♀️ In the latest episode of the Zendesk Speaker Spotlight Vodcast, we spoke to German gym operator XTRAFIT's Project Manager Simon Wals, who highlights the importance of considering every customer touchpoint before embarking on integrating AI. 💡 He explains how customer service agents are empowered to personalise their responses more with AI tools, but how they need to balance this with a human touch. 🤩 Watch, learn and get inspired!

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🏋️‍♀️ In the latest episode of the Zendesk Speaker Spotlight Vodcast, we spoke to German gym operator XTRAFIT's Project Manager Simon Wals, who highlights the importance of considering every customer touchpoint before embarking on integrating AI. 💡 He explains how customer service agents are empowered to personalise their responses more with AI tools, but how they need to balance this with a human touch. 🤩 Watch, learn and get inspired! bit.ly/41II9nZ

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The word is getting out on multi currency payouts 💸 💰 💴 on Shopify Keep your 👀 on this space For merchants in EMEA this is one feature that really proves Shopify is living out our mission to make commerce better for everyone 🚀

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Driving your best promotions requires delivering the right message, to the right customer, at the right time. Learn from industry giants like Expedia Group and Boots UK on how they’ve perfected personalising promotions to engage their audiences. Check out Uniqodo’s latest blog 'The 6 Best Practices for Personalising Promotions in Digital Marketing' and get inspired! 🔗 https://hubs.li/Q02PY6b90 If you're missing any of these protocols, our team at Uniqodo is ready to help you get set up today. #BusinessGrowth #MarketingStrategy #PersonalisingPromotions #Uniqodo

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Want to boost customer loyalty and drive growth? Our latest article reveals how to create compelling experiences that keep customers coming back for more. Learn how to harness data and AI to deliver personalised rewards and interactions.

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Huel Cuts Failed Deliveries by 99% with Loqate, a GBG solution! Huel had a 10% delivery fail rate due to bad addresses data. The Fix? Loqate's Shopify Plus App! With real-time address validation, Huel's checkout is now seamless and error-free. It's so smooth, they call it "set and forget." The Result? Failed deliveries plummeted from 10% to 0.04%! Customer smiles are up, costs are down, and Huel's global expansion is on track. Cheers to Loqate for saving the day! #Ecommerce #CustomerExperience #Logistics #GlobalExpansion

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🚘 Is the UAE Ready for an All-Electric McLaren? 🔋 The UAE automotive market is buzzing as CYVN Holdings considers a full acquisition of McLaren Automotive from Mumtalakat, who acquired McLaren Automotive and the McLaren Racing Formula One team back in April. This deal could fast-track McLaren’s shift to electric supercars, aligning with their 2030 EV vision. 🏎️ For a brand so steeped in racing heritage and speed, this would be a landmark move⛽ As someone who partners with automotive leaders across the UAE, I see incredible potential, but also some key questions for the market. 🔋 Can EVs redefine supercar performance and still deliver the thrill enthusiasts expect? 🪫 What’s your take? Could electric supercars become the ultimate status symbol? Or will combustion engines continue to reign in the UAE? In the meantime look at how McLaren Formula 1 Team Goes Faster On & Off the Track With Salesforce: https://lnkd.in/dGgCTRQH #ElectricVehicles #AutomotiveInnovation #LuxuryCars #UAE #EVs #Sustainability

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Want to boost customer loyalty and drive growth? Our latest article reveals how to create compelling experiences that keep customers coming back for more. Learn how to harness data and AI to deliver personalised rewards and interactions.

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Want to boost customer loyalty and drive growth? Our latest article reveals how to create compelling experiences that keep customers coming back for more. Learn how to harness data and AI to deliver personalised rewards and interactions.

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💡Get inspired by 8 Slack Success Stories! Explore how Slack has become an indispensable work platform for forward-thinking companies like Revolut, OpenAI, Jägermeister and more! #salesforce #trustedAI #slack #slackAI

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In our latest customer success story, discover how Iberdrola enhanced their global workforce's skills with LinkedIn Learning. Check out the full case study here: https://lnkd.in/gQnu8R3g #LinkedInLearning #Upskilling #LinkedInTalentSolutions

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❓ Who doesn’t love a Spotify playlist to get them through their day ❓ But did you know… …Spotify Advertising uses Salesforce to bring the right content to the right listeners. Utilizing the #ML / #AI engine within Salesforce Marketing Cloud Personalisation to surface hyper-personalised content on their app to the right listeners at the right time, driving increased Ad sales from their partners, helping increase Spotify's revenue. 📊 The results; 40% more productivity by using Sales Cloud & Slack to keep advertiser data, sales activity, and conversations in one place, resulting in 19% YOY revenue growth! #CustomerSuccess #Personalisation

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We're crossing the Channel! Get in touch to learn more about eKonsilio!

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Looking for input from my sales manager network and particularly the SDR Leaders of EMEA gang. Where do you draw the line at being reactive and forward planning? I spent the first 18 months of managing the EMEA SDR team at Allego flying by the seat of my pants, making things up on the fly and doing what "felt" right at the time. I saw being fluid as a strength. The past year, I've learned that, whilst this drove success it's not scaleable or particularly repeatable. My personal coach with MySalesCoach is Neil Bhuiyan who, other that being THE most stand up bloke, has the best insight into everything SDR and SDR Management. ANY problem I've posed to him over the past year he's got documentation on how he's solved it in the past and how he's replicated in different teams. Now I'm seeing having a process and a method (+ experience) behind my efforts means I can plan for long term success and already know that next month / quarter is going to be a hit before we even get started. Being able to think of my feet is still important as work at the coal face throws up some unexpected gems (thanks Europe for have bank holidays middle of the week or Outreach pausing our emails because it's a US bank holiday.) So, to my network, what's your experience here? How much do you plan ahead compared to how much you manage "in the moment"?

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Discover how REWE the German high-quality foods supermarket chain, improved their marketing strategy, with a data-driven approach. Learn how first-party data and Zeotap CDP are reshaping customer engagement and driving retail growth. Watch the video to gain valuable insights and actionable strategies through real-world examples and use cases. #RetailTech #CustomerDataPlatform #MarketingInnovation #ZeotapCDP #CDPforRetail

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