Adam Spearing

💡 Fragmented data and inefficiency slowing you down? It’s time for a CRM that works in harmony with your ERP! Join SugarCRM's upcoming webinar on Oct 29th to learn how Sugar can revolutionize the way you sell and manage customer relationships. Let’s grow smarter, faster—together. 🗓 Save your spot: https://sgrcrm.co/4h9a6KW #CRM #CX #DigitalTransformation

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Oops we did it again! Another great quarterly earnings report for Q1 with ServiceNow growing at about 25% YOY. So proud to note that Global Public Sector continues to be the growth engine for the company with a special shoutout from our CEO Bill McDermott. To quote him “From an industry perspective, public sector continues to excel globally. Major transactions in New South Wales Health in Australia, and Italy's IT arm, Sogei. The government of Sao Paulo Motor Vehicle Department created an app on ServiceNow to give Citizens, a fast, transparent digital experience that handles requests in minutes.” Want to hear more about how we put AI to work in Public Sector? ServiceNow’s Knowledge24 conference is right around the corner! I am excited to have Andrej Danko share the stage as we discuss how ServiceNow is delivering innovation and GenAI to support the public sector missions. Join our keynote to learn about the transformation journeys of the U.S. Defense Logistics Agency and the U.S. Department of Veterans Affairs. #NowGPSWorks #KNOW24 Register now to secure your spot! http://spr.ly/61102bq1cE

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Just a week to go!! Join us for an exclusive webinar to learn how MuleSoft is reshaping the landscape of manufacturing processes. Topics covered: - Capabilities of the MuleSoft AnyPoint Platform in facilitating seamless integration and connectivity - Case studies of MuleSoft implementation in manufacturing organisations - Leveraging MuleSoft to accelerate innovation and drive competitive advantage. #mulesoft #anypoint #APImanagement #manufacturing #salesforce #innovation Nehal Mehta Shalini Sriram Prabhakar Gowda Rajath Vasudev Krishanu Jha Sharath Babu Bharath Chand S Pooja Khandelwal Srivatsan (Sri) Rangachari Anup Mishra

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#ServiceNow’s Q3 report highlights an impressive surge in demand for #AI-driven solutions, particularly #AIagents 🦾🤖 ServiceNow CFO Gina Mastantuono noted that #customerservice is an especially fertile ground for #GenAI. Their platform is now focused on embedding AI agents that can streamline workflows, boost efficiency, and elevate customer interactions. In a world where companies are under increasing pressure to enhance #customerexperience and operational agility, ServiceNow’s AI-centric approach signals a clear path forward, adapt with AI or risk being left behind 🚀🚀 #NowAssist #NowPlatform #LLM #ML #RAG

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Learn about the importance of AI-powered decisioning platforms and how Pega client AGL Energy used Pega to cut through complexity, deliver real results, and improve customer relationships. https://pe.ga/4fByxzy

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ServiceNow Q3 FY24 Results exceeds guidance across all topline growth and profitability metrics; raises 2024 subscription revenues guidance 💲 💲 Stock up 5.5% and market cap touched $200B for the first time!!! Q3FY24 Financial Highlights: ▶ Subscription revenues of $2.715B (23% yoy). Total revenues $2.8B (22% yoy) ▶ cRPO at $9.36B (26% yoy). Total RPO at $19.5B (36% yoy) ▶ FY24 Subscription Rev guidance raised to ~$10.66B, @23% CAGR ▶ Q2 Operating Margin of 31%, +150bps yoy; Delivered $775M of Net Income. ▶ 96 deals >$1M in NNACV. 2,020 out of the ~8k customers spend >$1M with ServiceNow, at an average ACV of $4.8M. Industry best-in-class Renewal Rate of 98% ▶ 46% of NNACV was contributed by our non-IT Workflows ( Customer, Employee, and Creator) ▶ #APJ as a geo contributed to 11% of Revenues (vs 8% in Q1 FY18)     Q3FY24 Business Highlights: ✅ Amit Zavery named as president, chief product officer (CPO), and chief operating officer (COO) to lead product and engineering ✅ ServiceNow announced Workflow Data Fabric, an integrated data layer that unifies business and technology data across the enterprise, powering all workflows and AI agents with real‑time, secure access to data from any source ✅ ServiceNow and NVIDIA will co‑develop native AI Agents using NVIDIA NIM Agent Blueprints within the ServiceNow platform ✅ ServiceNow and Zoom announced an expanded strategic alliance to integrate the companies’ GenAI technologies – ServiceNow Now Assist and Zoom AI Companion ✅ Zero Copy partnerships with established data leaders like Databricks and Snowflake ✅ In Q3, we offered the Now Platform Xanadu release, with new AI capabilities including Now Assist Skill Kit and purpose‑built GenAI industry solutions ✅ Announced plans to integrate Agentic AI into the ServiceNow platform and unlock 24/7 productivity at massive scale ✅ ServiceNow announced a new National Academic Partnership with Singapore’s Republic Polytechnic to provide hundreds of early‑in‑career and lifelong learners access to emerging AI and cloud computing roles in support of the government's Smart Nation agenda ✅ ServiceNow was included in Fortune's Best Workplaces in Technology list, in addition to placing on the Time World's Best Companies, PEOPLE Companies that Care, Fast Company 100 Best Workplaces for Innovators, and more.

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In this podcast, Pega's Brian Kelleher discusses how leaders leverage and combine process and task mining to achieve an in-depth X-ray vision of their businesses. https://pe.ga/3UBRR73

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CX Dive does an in-depth look at how Pega uses its own Pega GenAI Knowledge Buddy to realize a 65% reduction in support tickets. https://pe.ga/3z9gi3S

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With the world increasingly in flux, we've rallied around regional and global issues to develop solutions and drive positive results. Explore highlights from our environment, social, and governance (ESG) efforts for 2023 and download Pega's 2023 impact report. https://pe.ga/3Y1VbuT

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Join this webinar to learn how MuleSoft's products and solutions continue to evolve to help your organisation maximise productivity and foster rapid innovation.

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“We think there's a huge opportunity around equity value consolidation and transformation over the next few years.” Last Tuesday, Managing Director Jerome Glynn-Smith (Head of Europe) and Managing Director Sylvaine Masson (Head of Asia Pacific) presented critical M&A market insights in a webinar for ServiceNow boutiques with iconica.co. Watch the webinar recording and gain insights on: • ServiceNow Market Overview • ServiceNow Partner Ecosystem • The M&A Landscape • Valuation Metrics • Key Value Drivers • Building for Equity Value • Preparing for M&A • Responding to Acquisition Approaches Access the recording and materials here: https://hubs.la/Q02HC3LL0

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There’s no denying that AI is transforming business and it’s exciting to see ServiceNow place it front and centre at Knowledge 2024 🚀 Bill McDermott, Chairman and CEO of ServiceNow, took to the stage to outline how ServiceNow’s platform will “put AI in every corner of a business.” 👉 http://spr.ly/6040jIe8y #Know24 #ServiceNow #AI

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Proud to see the impact Agentforce is making across industries! Its AI-driven capabilities have already proven invaluable for customer engagement and operational efficiency, its potential in the telecom sector can be immense. For communication service providers, Agentforce can revolutionize: Customer Engagement: By offering 24/7 AI-powered support and proactive issue resolution, CSPs can enhance customer satisfaction. Sales Enablement: Automating routine sales tasks and providing guided recommendations to accelerate deal closures. Operational Excellence: Leveraging CRM-driven insights for smarter decision-making and improved service delivery. As telecoms face increasing demands with 5G, IoT, and personalized services, Agentforce is well-positioned to drive transformation, making operations smarter and more agile. #TelecomInnovation #Agentforce #AI #DigitalTransformation Capgemini Telecommunications Kosha Majmundar Julia von Both

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In this article on technologies that have captured the interests of CFOs, Pega CFO Ken Stillwell provides insight into useful technologies as well as how to implement them and educate employees. https://pe.ga/4fnuNSd

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Disrupt yourself or wait to be disrupted? Executives worldwide are facing this challenge as #AI reshapes business. Rowena Westphalen, SVP Innovation, AI & Customer Advisory A/NZ at Salesforce, witnesses this dilemma firsthand in her conversations with our community. Through interactive innovation sessions, her team helps our customers experiment with AI, and find ways to drive efficiencies and discover new revenue streams. Watch my 10-minute interview here: https://lnkd.in/gFuvQjZ5

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🙌  Appian has been charting the impact of #GenAI to make sure its channel base is able to tap into emerging opportunities, and has also included more features in its latest incarnation of the Appian Platform. Read more on MicroScope UK to learn how Appian Corporation has refreshed its platform as it helps the channel navigate a changing market. #EnterpriseAI #ProcessAutomation 👉

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Without a doubt, AI agents will transform customer service as we know it. Watch the full demo to see what ServiceNow AI Agents can do for you: http://spr.ly/6040or8an

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From marketing chief to customer champion: Discover the key shifts B2B CMOs are making to drive success in the digital age. Appian's CMO, Randy Guard, provides an insight into the role of marketing in this customer-centric era. #Appian #B2BMarketing #CustomerChampion

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