Alan Davies

What challenges have you encountered when demonstrating Consumer Duty outcomes? Our latest survey is an opportunity to shape the FCA's long-term consumer strategy, and it closes on 30th September. All members of The Payments Association are encouraged to take a few minutes to share your experience of embedding Consumer Duty in your business. ➡️ TPA Consumer Duty Survey: https://lnkd.in/eK3gc7wM The survey results will be shared directly with the FCA following a virtual roundtable event on the 10th October. You can register for the event here: https://lnkd.in/eeRxWzcj The insight from the survey will not only influence FCA Consumer Duty strategy, it will also influence future and associated regulation such as the review of requirements on possible refinement of retail conduct rules. Teresa Connors, Mark O'Keefe, Alison Donnelly, Laura McCracken #consumerduty #fca #paymentsregulation

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✔️ How ready is your bank for what comes next? Join Finastra and industry experts Nicola Tassan and Kevin Pemberton as we unpack what banks need to stay relevant and how MSPs can help drive future readiness. Register now to join the conversation 👉https://lnkd.in/dCuwWG83

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A recent study by ArvatoConnect highlights a significant gap in how financial services firms implement the FCA's Consumer Duty guidelines. Despite the regulations' focus on customer-centricity, many firms have prioritised compliance over customer outcomes. The study reveals that board-level engagement on customer issues has been limited, with responsibility often delegated to risk and compliance teams. To find out the full story, make sure to read it here > https://lnkd.in/dKYxMYZ4 #consumerduty #customerservice #customerissues #compliance #cxmnews

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Our #invoicefinance perception survey is now live and we'd love to hear your views! The survey provides a unique insight into the views of our clients and candidates on the ever changing #invoicefinance sector. Simply click on the link to share your thoughts on the industry- https://lnkd.in/e4fc5-ge Its only a few questions long and takes just 1-2 minutes to complete. #cashflowlending #cashflow #invoicediscounting

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🌟Insights from our clients this week🌟 With recommendations for financial inclusion to join the FCA's remit, Andrew Gething from MorganAsh questions how this will reshape Consumer Duty? Money Marketing https://zurl.co/U8Rl From innovation to outsourcing, Mel Spencer from Target Group looks at how building societies can tackle the impact of the Budget. Building Societies Association https://zurl.co/wUJI ONP Solicitors part of leading home moving group Movera are opening their first office in the heart of Wales in Cardiff, creating 100 new jobs. Insider Media https://zurl.co/x6s2 Just Mortgages has promoted compliance specialist Colin Robson to senior regional quality manager. Mortgage Solutions https://zurl.co/Y5r9

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Snapshot of the #CreditWeek panel discussion: Regulatory Landscape Interpretation for #VRP. 💡Some Highlights: ➡ VRP is making a significant impact in alleviating #financial #stress. ➡ It's time to expand this technology to support #financially #excluded individuals struggling with irregular incomes and essential bills. ➡ Let's break down silos and prioritise a comprehensive cost-benefit analysis. #Financialinclusion #VRP #TechForGood

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🚨 Today is the day! 🚨 Register for the 'Reskilling talent effectively with apprenticeship levy funding in financial services' webinar - going live at 1pm today - if you haven't already! Finding and retaining the best talent is a challenge across every industry, but it is particularly prevalent in financial services. Reed Talent Solutions and professional services and technology experts, Davies Group, have joined forces to explore where skills gaps and talent pipeline shortages are likely to bite in financial services and the options available to address future skills gaps. This afternoon's panel will discuss how apprenticeship levy funding can be used to effectively reskill talent: ➡ Director of Policy, Association of Employment & Learning Providers (AELP), Simon Ashworth ➡ Applications Manager, AXA Partners, 🦋Kirsten Edmondson ➡ Senior Partner – Professional Education, Davies Group, Craig Potter ➡ Our Solutions Director – Future Skills, Louise Reed 🔗 Register now: https://bit.ly/3MHz2uR #ReedTalentSolutions #Reskilling #FinancialServices #LevyFunding #SkillsGaps

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📢UK’s Financial Conduct Authority hires Colin Payne as new head of innovation! The UK’s Financial Conduct Authority (FCA) has bolstered its leadership team by appointing Colin Payne as its new head of innovation. Learn more 👉🏼https://lnkd.in/dxfqt2Gg #fintech #finServe #News #FCA #ColinPayne

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🗣 Find out the top tips for FinTech marketers from our esteemed community member, Elena Georgieva, Senior Analyst Relations Consultant, in conversation with the FinTech B2B Marketing community. 👉 Watch the video here - https://bit.ly/3VJmoAG #fintech #fintechb2bmarketing #marketing

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The ensuing panel session on Day 1 of the Chartered Banker Annual Banking Conference 2024 discussed the importance of building the foundations of a responsible banking culture as we navigate AI-driven technology. Jason Reynolds, UK Head of People Capability, HSBC, opined that the evolving banking landscape, driven by shifting customer expectations and heightened competition, demands that banking professionals cultivate a growth mindset, adaptability, and strong interpersonal skills to secure their future. To foster this transformation, banking leaders must champion sustainable capacity building and create a culture of transparency and inclusion. Bongi Mbelu, Executive Head — eCommerce, Personal & Private Banking, Standard Bank South Africa, discussed the dynamic nature of professionalism and the imperative for workplaces and leaders to cultivate collaboration. She highlighted the significance of striking a balance between innovation, business growth, and financial performance, emphasising the role of technology in driving efficiency and productivity while preserving a human-centred approach. Carole Layzell, Managing Director, Local South, Barclays, addressed the significant challenge posed by the current digital skills gap, and advocated for a skills-based organisational model, emphasising the importance of self-directed learning, particularly through on-the-job experience, feedback, and role modelling. She also stressed the value of team diversity in driving positive outcomes and enhancing customer experience. Tanya Retter FCBI, Chartered FCIPD, Executive Director of Education of The Chartered Banker Institute, highlighted the crucial role of communities and networks in driving technological advancements in banking and business, emphasising that fostering innovation and challenging conventional boundaries lead to superior outcomes. The session was moderated by Eric Leenders, Managing Director, Personal Finance, Prudential, Reporting and Taxation, UK Finance. Watch this space for an update on Day 2's discussions tomorrow! #AICB #CBI #CharteredBanker #AnnualBankingConference2024 #banking #digital #people #professionalism #technology

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Sumsub and Finastra Join Forces to Enhance Compliance in the Banking Sector Read the full story here: 👇  https://lnkd.in/eKTWheT9 #compliance #banking #verification #aml #fintechboostup

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Sustainable Banking and the Bank Treasurer Here are a few insights from our latest blog on the important topics of sustainable banking, ESG, climate change and the treasurer's pivotal role in driving sustainable lending practices within banks. Read our full blog here: https://hubs.la/Q02wgdqs0

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When a vulnerable person goes into debt, they need a payment plan that is sustainable and affordable. UNITED KASH LIMITED are trailblazing new approaches to #DebtManagement by combining our #DataFlex #OpenBanking platform with their #DebtRecovery platform. Together, we are able to understand a vulnerable consumer’s financial behaviour and their ability to pay in seconds. This leads to outstanding recovery results, and protects the most vulnerable consumers from additional stress. #HopeMacy #FinancialInclusion #DebtAdvice #UnitedKash

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#InvoiceFinancing offers #UK SMEs a strategic opportunity to 𝘂𝗻𝗹𝗼𝗰𝗸 𝗶𝗺𝗺𝗲𝗱𝗶𝗮𝘁𝗲 𝗰𝗮𝘀𝗵 𝗳𝗹𝗼𝘄 and accelerate growth, without the constraints of additional debt. Our latest industry insights explore how our innovative #Receivables and #SCF platform can empower SMEs to capitalise on new opportunities. 🔗 https://bit.ly/4eVXx4e #QUALCO #ProximaPlus #SMEFinancing FCI

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Our Chief Content Officer, Roseanne Spagnuolo, spoke at The Payments Association's panel 'APP Reimbursement Review: Are the new regulations fit for purpose?' this morning as part of their Financial Crime 360 conference. During the insightful discussion,the panel - which also included David Geale of PSR, Alison Webdale of Santander UK, and Virraj Jatania of Pockitthe - addressed questions like: ➡️ What have been the immediate effects of the new regulations on the level and scale of fraud and participants of the payments’ ecosystem? ➡️ What are the unintended consequences of the policy implementation? Are we preventing payments by putting up too many barriers? ➡️ What are the mechanisms in place for high-risk and financially excluded or vulnerable customers? Thank you to The Payments Association's Tony Craddock for moderating! #financialcrime #paymentscompliance #appfraud #fraudregulations #risk

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September Round-Up at Trafalgar House As we move through 2024, the focus on digital transformation and member support remains key for the pensions industry. Here's a look back at some of our key highlights from September: (1) Digital Transformation in Pensions In an insightful PensionsAge article, our Client Director, Daniel Taylor, examines the critical role of technology in reshaping the pensions industry. From data management to boosting member engagement and operational efficiency, digital transformation is now more crucial than ever. Daniel highlights that "too many pension schemes are stuck in the past with no real digital presence. It’s an embarrassing reality that needs urgent attention.” Read the article for more insights: https://lnkd.in/eqBmE6BF (2) Press Release: Member Engagement & Digital Journeys Our latest Trust & Confidence Index results reveal that while 49% of members would be open to retiring online, there remains a strong preference for traditional communication methods, with 37.8% favouring hard copy papers alongside digital options. Daniel Taylor emphasises the importance of embracing digital innovation while retaining the personal touch to cater to diverse member needs.  Read the full press release here: https://lnkd.in/e4RkEdHs (3) London Bridge Charity Walk for Shooting Stars Our team successfully completed the London Bridge Charity Walk, raising funds for Shooting Star Children's Hospices. Walking across five iconic bridges, we took in some of London’s best sights while supporting a fantastic cause.  A huge thank you to everyone involved in making this a memorable event. Together, we’re making a difference in the lives of children with life-limiting conditions. (4) Blog Post: Are Divorce Charges Fair? In this Pension Funds Online blog post, Daniel Taylor explores whether pension schemes are unfairly charging members during divorce proceedings. With updated PLSA guidelines, the question remains: should schemes be passing these costs onto members during such stressful life events? Explore Daniel’s thought-provoking perspective: https://lnkd.in/eEBAUse4... #Pensions #PensionScheme #Trustee #PensionFunds #FinancialServices #PensionsUK #FinalSalary #DBPension #DCPension #ProfessionalTrustee #PensionTrustee

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