Seasons Greetings! Best Wishes For 2025. We have some very exciting developments to share with you in the new year, stay tuned” ICXI Chairman Robert Keay #NEW #StayTuned #WatchThisSpace
International Customer Experience Institute
Business Consulting and Services
London, England 2,456 followers
Understanding Customer and Employee Happiness | Demonstrate Your Excellence in Customer Experience (ICXI)
About us
The International Customer Experience Institute aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market. With a need clearly identified for an independent organisation to set global customer service standards ICXI has created The International Customer Experience Standard as a cornerstone against which to compare. ICXI is leading the field in global best practice in customer service and service quality excellence. With an ever expanding Global Partnership Network and Product Portfolio, the ultimate goal is to set the global standards of customer service in a very diverse and always changing international platform.
- Website
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http://www.icxi.com
External link for International Customer Experience Institute
- Industry
- Business Consulting and Services
- Company size
- 11-50 employees
- Headquarters
- London, England
- Type
- Privately Held
- Founded
- 2005
- Specialties
- Customer Service Excellence, Third Party Certification, Benchmarking, Worldwide Partnership Network, Customer Experience, Training, MSc Customer Experience & Service Management, CX Academy, and Customer Experience
Locations
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Primary
London, England, GB
Employees at International Customer Experience Institute
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John Hughes
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LADISLAU BATALHA
CEO of ICXI | Founder of LAB EXPERIENCE | CxO | Customer Experience, Customer Care, Contact Center, Sales, Retail, Logistics | Board Advisor |Middle…
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Ananya Roy
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Katie Smith
Sales & Digital Marketing Executive for the International Customer Experience Institute
Updates
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Our UK partner announcing our new AI Insights Navigator online solutions
🚀 Day 2 at the The Business Show at ExCeL London! We’re excited to be exhibiting and connecting with amazing businesses and professionals here. If you’re around, swing by our stand at B1804. See you soon! #BusinessShow #ExcelLondon #Networking #Innovation
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📢 𝐇𝐞𝐥𝐥𝐨 𝐒𝐀𝐔𝐃𝐈 𝐀𝐑𝐀𝐁𝐈𝐀: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲 𝐒𝐮𝐦𝐦𝐢𝐭 & 𝐀𝐰𝐚𝐫𝐝𝐬, 𝐑𝐢𝐲𝐚𝐝𝐡, 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 13 🌍 Is with great pleasure, that the International Customer Experience Institute announces the partnership with MIT Sloan Management Review Middle East for the event 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲 𝐒𝐮𝐦𝐦𝐢𝐭 & 𝐀𝐰𝐚𝐫𝐝𝐬 𝐢𝐧 𝐑𝐢𝐲𝐚𝐝𝐡. This is your opportunity to hear the most authoritative CX experts, and global and regional brand leaders. Our research-based agenda will explore the latest CX trends, technologies, and strategies, making it an unmissable event. The summit will bring together over 300 CX professionals, customer service professionals, growth, product, marketing leaders, and tech experts, among others. The Institute is proud to offer tickets discounts to CX professionals from our network. For more details and to secure your spot, register https://lnkd.in/dPDBHmhP We look forward to seeing you in Riyadh! hashtag #customerexperience #customercentricity #summit #saudiarabia #riyadh #partnership #icxi #mitsloan
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📢 𝐇𝐞𝐥𝐥𝐨 𝐒𝐀𝐔𝐃𝐈 𝐀𝐑𝐀𝐁𝐈𝐀: 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲 𝐒𝐮𝐦𝐦𝐢𝐭 & 𝐀𝐰𝐚𝐫𝐝𝐬, 𝐑𝐢𝐲𝐚𝐝𝐡, 𝐍𝐨𝐯𝐞𝐦𝐛𝐞𝐫 13 🌍 Is with great pleasure, that the International Customer Experience Institute announces the partnership with MIT Sloan Management Review Middle East for the event 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐞𝐧𝐭𝐫𝐢𝐜𝐢𝐭𝐲 𝐒𝐮𝐦𝐦𝐢𝐭 & 𝐀𝐰𝐚𝐫𝐝𝐬 𝐢𝐧 𝐑𝐢𝐲𝐚𝐝𝐡. This is your opportunity to hear the most authoritative CX experts, and global and regional brand leaders. Our research-based agenda will explore the latest CX trends, technologies, and strategies, making it an unmissable event. The summit will bring together over 300 CX professionals, customer service professionals, growth, product, marketing leaders, and tech experts, among others. The Institute is proud to offer tickets discounts to CX professionals from our network. For more details and to secure your spot, register https://lnkd.in/dPDBHmhP We look forward to seeing you in Riyadh! #customerexperience #customercentricity #summit #saudiarabia #riyadh #partnership #icxi #mitsloan
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📢 𝐍𝐞𝐰 𝐂𝐨𝐮𝐧𝐭𝐫𝐲 𝐏𝐚𝐫𝐭𝐧𝐞𝐫 𝐢𝐧 𝐑𝐨𝐦𝐚𝐧𝐢𝐚 🌍 The International Customer Experience Institute is happy to welcome Synergi Romania People Solutions SRL as our new country partner in 𝐑𝐨𝐦𝐚𝐧𝐢𝐚. https://icxi.com/partners/ #Partnership #CustomerExperience #PerformanceMeasurement #Romania #ICXI #Synergi
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📢 𝐀𝐭𝐭𝐞𝐧𝐭𝐢𝐨𝐧 𝐄𝐔𝐑𝐎𝐏𝐄: 𝐂𝐗 𝐍𝐗𝐓- 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐒𝐮𝐦𝐦𝐢𝐭 𝐢𝐧 𝐁𝐞𝐫𝐥𝐢𝐧 Is with great pleasure, that the International Customer Experience Institute announces the partnership with Vibe Media Group for the event 𝐂𝐗 𝐍𝐗𝐓- 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐒𝐮𝐦𝐦𝐢𝐭 𝐢𝐧 𝐁𝐞𝐫𝐥𝐢𝐧. 🌍 On 23𝐫𝐝 𝐎𝐜𝐭𝐨𝐛𝐞𝐫 2024, join over 150 CX leaders and practitioners at 𝐂𝐡𝐚𝐧𝐠𝐞 𝐇𝐮𝐛, 𝐁𝐞𝐫𝐥𝐢𝐧, for a transformative journey that will redefine your approach to customer experience. 🚀 Hear from industry leaders: ●Dennis Wakabayashi, Global Voice of CX and ICXI Partner 👊 💪 ●Dr. Ana Iorga, Head of CXPA European Council, CEO & Chief Neuroscientist, Buyer Brain ●Astrid Bohé, Senior Vice President - Digital Customer Experience, Siemens Healthineers ●Charles Cassar, VP Customer Experience Innovation and Digitalisation, Hyundai Motor Europe ●Clemens Strauss, VP Customer Experience, Marketing & Sustainability, Eurowings ●Friederike Von Krosigk, Chief Strategy & Marketing Officer, GE Healthcare Gain hands-on strategies on CX and explore innovative solutions to enhance your customer experience to drive optimal business results. The Institute is proud to offer tickets discounts to CX professionals from our network. For more details and to secure your spot, register https://lnkd.in/dA_8hsCG We look forward to seeing you in Berlin!
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International Customer Experience Institute reposted this
📢 24-25 𝐒𝐞𝐩𝐭𝐞𝐦𝐛𝐞𝐫! 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐌𝐢𝐝𝐝𝐥𝐞 𝐄𝐚𝐬𝐭 2024 (𝐃𝐮𝐛𝐚𝐢)💥 🚀 I am thrilled to share that the International Customer Experience Institute (www.icxi.com) has partnered with the Digital Experience Middle East 2024, one of the region's and world's leading events, taking place in the 24-25 of September in Dubai. 🌍 The Institute will be hosting a 𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩/𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 🎖 delivered by myself where we will share an outstanding use case of Digital CX in the region (𝑺𝑻𝑨𝒀 𝑻𝑼𝑵𝑬𝑫!). 𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐚 𝐂𝐗 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥, 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐛𝐚𝐬𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐫𝐞𝐠𝐢𝐨𝐧 𝐚𝐧𝐝 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐣𝐨𝐢𝐧 𝐮𝐬 𝐚𝐭 𝐭𝐡𝐞 𝐞𝐯𝐞𝐧𝐭 𝐩𝐥𝐞𝐚𝐬𝐞 𝐬𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐝𝐢𝐫𝐞𝐜𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞! For more information, check out https://lnkd.in/daayW_RJ #digitalexperience #CustomerExperience #CXConference #workshop #CustomerCentricity #ICXI #CXLeadership #dubai Robert Keay Katie Smith Cristiani Cruz de Oliveira Noor Al Deen Hashem Abu Hazeim Bilal Omari Maya Khalife Frederic De Vrieze Sodtsetseg Ganbold Mark Hamill Mamoun Alamouri 🇵🇸 Faran Niaz ahmad arwani Dennis Wakabayashi Herminia Fernandes - Samuel Graham Hull Claire Boscq Riadh Boukhris Al-Mutaz Bellah Ghanem Vilnor Grube Vladimir Valladares Max Rebucci Mohamad Saker, MBA Divya Jim
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Earn the first-ever online MSc in Customer Experience and Service Management! Start your journey today and gain the skills to excel in the world of CX. This innovative program offers unmatched flexibility so advance your career and lead the way in customer experience excellence. Contact ICXI for more information- [email protected] #CustomerExperience #CXManagement #MSCOnline #CareerGrowth #FlexibleLearning #GlobalAccess #InnovativeEducation #Explore #FutureLeader #CXExcellence
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Become part of the leading online MSc in Customer Experience and Service Management! The world’s first program designed specifically for future CX leaders. You can be a trailblazer in the dynamic world of customer experience. Don’t miss this unique opportunity; register today! Contact ICXI for more information- [email protected] #CustomerExperience #CXManagement #MSCOnline #FutureLeaders #InnovativeEducation #CareerGrowth #GlobalLearning #Explore #ExploreMore #CX
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International Customer Experience Institute reposted this
📢 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐧𝐞𝐰𝐬! 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐌𝐢𝐝𝐝𝐥𝐞 𝐄𝐚𝐬𝐭 2024 (𝐃𝐮𝐛𝐚𝐢)💥 🚀 I am thrilled to share that the International Customer Experience Institute (www.icxi.com) has partnered with the Digital Experience Middle East 2024, one of the region's and world's leading events, taking place in a September in Dubai. 🌍 The Institute will be hosting a 𝐖𝐨𝐫𝐤𝐬𝐡𝐨𝐩/𝐋𝐞𝐚𝐝𝐞𝐫𝐬 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐒𝐞𝐬𝐬𝐢𝐨𝐧 🎖 delivered by myself where we will share an outstanding use case of Digital CX in the region. 𝐈𝐟 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐚 𝐂𝐗 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥, 𝐲𝐨𝐮 𝐚𝐫𝐞 𝐛𝐚𝐬𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐫𝐞𝐠𝐢𝐨𝐧 𝐚𝐧𝐝 𝐲𝐨𝐮 𝐰𝐚𝐧𝐭 𝐭𝐨 𝐣𝐨𝐢𝐧 𝐮𝐬 𝐚𝐭 𝐭𝐡𝐞 𝐞𝐯𝐞𝐧𝐭 𝐩𝐥𝐞𝐚𝐬𝐞 𝐬𝐞𝐧𝐝 𝐦𝐞 𝐚 𝐝𝐢𝐫𝐞𝐜𝐭 𝐦𝐞𝐬𝐬𝐚𝐠𝐞! For more information, check out https://lnkd.in/daayW_RJ #digitalexperience #CustomerExperience #CXConference #workshop #CustomerCentricity #ICXI #CXLeadership #dubai Robert Keay Katie Smith Cristiani Cruz de Oliveira Noor Al Deen Hashem Abu Hazeim Bilal Omari Maya Khalife Frederic De Vrieze Sodtsetseg Ganbold Mark Hamill Mamoun Alamouri 🇵🇸 Faran Niaz ahmad arwani Dennis Wakabayashi Herminia Fernandes - Samuel Graham Hull Claire Boscq Riadh Boukhris Al-Mutaz Bellah Ghanem Vilnor Grube Vladimir Valladares Max Rebucci Mohamad Saker, MBA Divya Jim