Penguin Learning Ltd

💸 Bad Experience with the Apprenticeship Levy? Here's how we can help... When we first started looking into offering Management Apprenticeships, we looked at what was being offered within the industry and noticed a few things that made us scratch our heads. We then did some research into our own network and man of our connections working in people development had largely negative experiences with Levy Providers, such as: 🚩 Low retention rates amongst apprentices 🚩 'One Size Fit All' generic content 🚩 Virtual only delivery 🚩 Additional costs for psychometrics, administration, expenses etc. Any of this sound familiar? At Penguin, we always strive to deliver VALUE and when it comes to our Management Apprenticeships, we invest our time and expertise to: 🌟 Review your existing content to avoid duplication of training methodology whilst keeping within the Apprenticeship framework. 🌟 Layering your organisation's culture, processes, terminology, everyday scenarios etc. onto the Apprenticeship framework to bring a more tailored programme and learning experience. 🌟 We offer classroom, virtual and/or blended delivery options depending on your learning preferences. 🌟 No hidden or additional costs ensuring EVERYTHING is covered by the funding from your levy pot. For more information, use our links below or drop us a message! To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu #leadershipdevelopment #managementdevelopment #apprenticeshiplevy

🐧 And that's a wrap for 2024! 👏🏻 What a year it's been and we deeply appreciate all the support from all of our team, partners and clients for your continued trust in our services and us as a team! We'll be taking some time over Xmas to spend with our loves ones, family and friends and encourage you all to do the same and enjoy it when the time arrives. 🎅🏻 We'll officially be back in the office on the 6th of Jan-25, until then...Wishing you all a very Merry Christmas and a Happy New Year! For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc

🏩 Last week we delivered our final workshop of 2024 with our management apprentices at Leonardo Hotels as part of their ILM Level 3 apprenticeship, utilising the #apprenticeshiplevy to upskill their future managers and talent. Our latest workshop focused on how we interact with others and we can do to enhance our self-awareness and improve our relationships. Some of the topics we covered included: 🌟 How to identify and manage biases when managing our teams 🌟 Stigmas towards Mental Health Awareness 🌟 Well-being responsibilities as a manager and why it's important 🌟 Completing an individual and team SWOT analysis 🌟 Applying tools covered so far towards managing stakeholders 🌟 These workshops have been designed for Leonardo Hotels using the apprenticeship standard and can be tailored for your organisation's learning requirements and desired outcomes. For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #leadershipdevelopment #managementdevelopment #teamdevelopment #psychometricassessments

🌟 What a great year it's been with our what3words apprentices who are completing their Team Leader ILM Level 3 Apprenticeship funded by the #apprenticeshiplevy For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #leadershipdevelopment #mangaementdevelopment #teamdevelopment

😳 Is your team not 'gelling' at a time where you need them to pull together? Perhaps you have new team members that have changed the dynamic within the team... This is one of our most popular requests and the solution is usually really simple... 🌟 We run a 1/2 day workshop with your team utilising TTI Success Insights DISC assessments to create awareness of your team's dynamics focusing on their behaviours and communication styles. These workshops are great for teams' whose performance is being affected by miscommunication and are struggling to collaborate on projects or with other departments. In this workshop, we cover topics such as: 📊 An introduction to DISC by debriefing your results 📢 Understanding behaviours, communication styles and perceptions 🔍 How to identify behaviours in others without the report and adapt our communication to have better conversations 🌟 An introduction to team dynamics by looking at behaviours and communication to improve collaboration. This session would also be useful for those in customer service, sales, project management and leadership roles where being able to communicate and collaborate are fundamental to individual and team success. For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #teamdevelopment #teambuilding #collaboration #communication

🌟 This week we are delivering a series of 2-hour virtual workshops as part of our Customer Service Fundamentals programme with Taylor Wimpey plc focusing up skilling their new starters in the soft skills to provide great customer service. In modern society, it's easier than ever for frustrated customers to take to social media and leave poor reviews on Google. Therefore, it's so important that organisation's customer-facing teams are equipped to deal with customer issues and provide the best customer experience possible, even if we're unable to deliver the outcome the customer wanted. In this week's workshops, we're focusing on conflict resolution and applying the content to current, real customer enquiries. Some of the topics include: 🌟 Understanding our natural conflict management preferences 🌟 How not managing conflict can lead to customer-led outcomes 🌟 How to objectively view conversations to understand different perceptions 🌟 Differentiating between assertive and 'aggressive' customers 🌟 Using DISC to positively say 'no' to customer demands and positively reframe our language 👍🏻 These topics as part of a 4-6 week soft skills development programme ideal for new starters in customer-facing teams and can be tailored to meet your specific learning requirements and objectives. For more information, use our links below or drop us a message! To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu #customerservice #salestraining #teamdevelopment

💸 Should I use my L&D Budget or hashtag #apprenticeshiplevy for Management Development? This is a question we have been asked quite a lot recently and there are lots of factors to consider when making a decision so we'll simply it for you here.... 📈 FIRST, our approach is always this...We will always recommend the option that provides YOU the most VALUE and is aligned to what YOU WANT. Mgmt. Development using L&D Budgets offers: 🌟 Flexibility - Create programmes completely tailored for your organisation. 🌟 Broader Scope & Inclusivity - Additional items and groups can be added. 🌟 Efficiency & Control - Able to adapt as needed. Mgmt. Development using the Apprenticeship Levy offers: 🌟 Cost Efficiency - Utilising the Apprenticeship Levy to offset training costs 🌟 Framework & Certification - Build on an existing, proven framework 🌟 Long-term Investment for Talent - For talent development & retention We've put together a short 2-minute article comparing L&D budgets vs. the Apprenticeship Levy which you can read using the following link 👉🏻👉🏻👉🏻 https://lnkd.in/e5Wzrfem To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu #leadershipdevelopment #managementdeveloment #teamdevelopment

🧠 Many of our recent workshops have focused on tools and techniques managers can use to create a more inclusive environment for their teams. Consider this... If you started working somewhere new and believed that you were being excluded from conversations and that your contributions were being overlooked...how likely are you stay there? The likely answer is not for for very long and that is why it's important to create an inclusive environment to not only retain people but to attract talent to the organisation. In these workshop we cover topics such as: 🌟 Identifying and challenging our biases to improve self-awareness 🌟 Strategies and best practice for managing biases 🌟 The importance of building trust between managers and team members 🌟 A manager's responsibilities towards maintaining team well-being 🌟 Behaviours of an inclusive leader and factors of an inclusive environment 👍🏻 All of our content can be adapted to meet your specific learning requirements and desired outcomes For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #managementdevelopment #teamdevelopment #managingbiases #inclusiveness #wellbeing

😎 "Will you share the PowerPoint after the training?"...I hate to break this to you, but that's not how we roll... As a business, we have all experienced 'Death by PowerPoint' training and we feel it is one of - if not the most - least engaging way to train people. Learning should be both FUN and IMPACTFUL! Our training environment is set up in the way WE would want to be trained; 🌟 We facilitate healthy discussions and collaboration between learners 🌟 We encourage sharing and challenging different perspectives respectfully 🌟 We get learners on their feet, no hiding behind a desk for hours 🌟 We post-learning workbooks and self-assessment covering the theory 🌟 We use activities that settle learners into their natural behaviours, allowing us to playfully link these back to the working environment 👍🏻 All of our content can be adapted to meet your specific learning requirements and desired outcomes For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #managementdevelopment #leadershipdevelopment #teamdevelopment #psychometricassessments #managementtraining

🤷♂️ Managers are always faced with getting the best performance out of their team which is influenced by so many factors in today's society and the modern workplace. 🛠 We have designed for our clients blended solutions to give their managers the tools to better manage and develop their team members into high performers. Some of the key topics we focus on are: 🌟 Core behaviours of an effective manager 🌟 Using psychometrics to create an understanding of behaviours 🌟 The fundamentals of effective performance management 🌟 Delivering balanced feedback & coaching fundamentals 🌟 And many more!! For more information, use our links below or drop us a message! Our L&D solutions 👉🏻👉🏻👉🏻 https://lnkd.in/e5H5EMSu To send your questions 👉🏻👉🏻👉🏻 https://lnkd.in/e6_Wshnc #managementdevelopment #apprenticeshiplevy #teamdevelopment #performancemanagement #highperformance