Homeprotect Home Insurance

Earlier this month, our Head of Customer Strategy Gabriel Ross took part in a webinar hosted by Insurance Post - "First impressions last: Driving growth, retention and inclusivity through improved insurance customer journeys - beginning at the point of purchase" along with Emma Ann Hughes of Insurance Post, Duncan Pagan of Hedron Network, and Danny Gilbert of The Access Group. They talked about the risks of customers leaving after just one bad experience, with the main pain points being: - The amount of questions insurers are asking customers before returning a quote. This is why at Homeprotect, we're tackling this by balancing the need for data with making the harder questions easier to answer - Transparency of what cover customers are buying The key takeaway from the session is for insurers to focus on transparency, especially as they won't be meeting the Consumer Duty regulations until all customers fully understand what they're buying. This can be done by: - Embedding transparency initiatives throughout all aspects of the business - Improving both offline and online communication - Not shying away from removing terms, products, or journeys that are too complicated If you would like to watch the webinar on demand, you can still sign up - https://lnkd.in/dkMsPNTN #HomeInsurance #Insurance #InsuranceIndustry #InsuranceTrends #Transparency #CustomerExperience #ConsumerDuty #Communication

Thank you to Anne-Cecile, Ria, and Sharon H. for volunteering to wrap Christmas gifts with SPEAR London, our partner charity that works to tackle homelessness in Southwest London, for guests in their hostels 🎁 ⭐ These gifts have been kindly donated by Homeprotect and our team, and by other corporate partners. #Christmas #FestiveCheer #EndHomelessness #Teamwork #Volunteering

Do you still have your treasured childhood toys stored away in your garage or attic? Based on our recent research, it may be worth checking! 🧸 Check out our blog for a full run-down: https://lnkd.in/d6ysyrzJ Vintage toys from the 80s, 90s, and early 2000s, like Lego Star Wars sets, My Little Pony figures, and rare Barbie dolls—are now selling for hundreds and sometimes thousands of pounds on sites like eBay 💷 #HomeInsurance #ContentsInsurance #VintageToys #Nostalgia #HiddenTreasures #RetroToys 

Our final Lunch & Learn of the year took place on yesterday: The 2024 Customer Experience Round-up This year, our team have worked hard to make major improvements to our customer proposition, focusing on the customer experience and outcomes. The session went through the highlights of 2024 and what our customer experience metrics say about our progress, as well as how we can continue to improve in 2025. Thank you to our Head of Customer Strategy Gabriel Ross for sharing your insights with the team 👏 #LunchAndLearn #CX #CustomerExperience #2024Highlights #ContinuousImprovement

We know how hard our team work, and that sometimes you just need that bit of extra TLC. Today, the Homeprotect team were able to relax and rejuvenate with an in-house chair massage session, perfect for unwinding and getting into the holiday vibe 💆♀️💆♂️ Thank you TreatYourStaff for today’s session – specifically to Gabor for the very relaxing massages and to Mesi Balog for organising ⭐ #OfficeWellness #Relax #Recharge #Massage #ChairMassage #StressRelief #SelfCare #WorkplaceWellness 

What a night! 🎉 Thank you to everyone who joined us at Evolution London on Friday night for our Festive Party. We hope you had an amazing time 🎊✨ #FestiveParty #WorkParty #FestiveFun #HolidaySpirit #FestiveFeels

We're delighted to have brought home a bronze award for Marketing Campaign of the Year at the prestigious Insurance Times Awards 2024! 🥉 Well done to all the winners across the industry and thank you to Insurance Times for organising a fantastic evening! 🎉 #ITAwards2024 #Insurance #InsuranceIndustry #InsuranceNews #Marketing

The festive season is underway with our Festive Jumper Day and in-office brunch in support of our amazing charity partner SPEAR London. Take a look at our team rocking their best festive knitwear 🎁 #Christmas #Xmas #XmasJumper #FestiveSeason #GivingSeason #HolidaySpirit

Black Friday has passed but the bargain hunting doesn't stop there! This Cyber Monday, stay safe online with these tips! 🛡️  - Use secure websites marked with "https" in the URL and the padlock icon 🔒 - Protect your identity and payment information by using secure details, and remember that public Wi-Fi isn't always as secure as you'd think 📶 - If you're not going to be home for your delivery, consider parcel tracking options, and instruct delivery drivers of safe places to leave your package (such as with a trusted neighbour) 📦 - For high value purchases, look into what extra coverage you're offered when selecting delivery options 💷   Read more about High Risk Contents Insurance on our website - https://lnkd.in/ekAQHTpb #CyberMonday #OnlineSafety #HomeInsurance #ContentsInsurance

Happy St Andrews Day to our valued customers, employees, and partners celebrating their Scottish heritage on this day 🏴󠁧󠁢󠁳󠁣󠁴󠁿 From cozy cottages in the Highlands to vibrant homes in the cities, today is the day to honour the places that make Scotland unique. #StAndrewsDay #Scotland #CelebrateScotland #ScottishHeritage