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📢 New consumer insights 📢 When does personalisation become invasive?  Yesterday, we had the pleasure of Kerry Leighton-Bailey presenting the findings from our latest report 💡 Personalisation and Privacy: How Brands Can Strike the Right Balance. The report shares insights from over 2,000 UK participants, shedding light on how consumers feel about brand communications and what 'too much personalisation' really means. 📊 For instance, only 9% of people surveyed said brand communications never felt invasive. Striking the right balance is essential for building trust and ensuring brand communications are well received. The report covers: ✨ Which platforms consumers trust most ✨ When personalisation crosses the line ✨ Strategies for brands to build trust. If you missed it, you can watch Kerry's live session for key highlights below, or access the full report here: https://lnkd.in/eXzqwXS8   #Verifiedreviews #Marketing #Personalisation #Privacy #ConsumerInsights

🌟 Thrilled to share how belledorm , a family-run luxury linen brand, transformed their customer service with AI while keeping their personal touch. Using Feefo's verified reviews platform and AI Replies, they achieved an 83% increase in conversion rate and now respond to every customer review within 24 hours. The best part? Their team can focus more on product innovation and strategy while maintaining authentic customer connections. Check out the full case study below: ⬇️ https://lnkd.in/ecBSwXbj #verifiedcustomerreivews #AI #CustomerService #RetailSuccess

Do you want more from your stars and reviews? Many businesses are discovering the difference between their current provider and Feefo. With verified customer feedback and customisable features, we help you build trust and grow your business – without hidden costs. Are you ready to make the switch? Find out more here: https://hubs.la/Q02_r-vq0 #FeefoVerifiedReviews #verifiedreviews #customerreviews #reviewsprovider #GoldStandard

Did you know that 54% of consumers are more likely to repeat purchase when they feel personally valued by a brand? Here’s what our CCMO Kerry Leighton-Bailey has to say. Our Leader’s Guide to Customer Experience explores how to create a value-driven strategy that sets your business apart. Read it here: https://hubs.la/Q02_nb5J0 #FeefoBusinessInsights #VerifiedReviews #CustomerExperience

Have you been thinking about AI as much as we have lately? Find out how Charles Tyrwhitt refocused on excellent customer service using Feefo's AI Replies. Our latest case study showcases the impressive journey of Charles Tyrwhitt, who freed up team time to deliver superb customer recovery thanks to AI Replies. 👇 From acknowledging more reviews to creating carefully crafted messages, they've been using our feature to boost their productivity. - 50% reduction in response time per review - Ability to respond to more reviews than before AI Replies - Increased resources and time to focus on resolutions and customer recovery - Carefully crafted, personal messages to engage with each client Read more about Charles Tyrwhitt's success story in the full blog 📖 Charles Tyrwhitt case study | https://hubs.la/Q02_rCTX0 #verifiedreviews #ecommerce #casestudy #reviews #customerfeedback

totality services have partnered with Feefo to turn feedback into actionable insights. By implementing Treefo they donate funds to tree planting projects for every review they collect - boosting customer engagement and enhancing their environmental responsibility. See how they turn customer reviews into a win-win for their business and the planet. Read the full story here: https://hubs.la/Q02_dWrv0 #verfiedreviews #customerstories #casestudy #sustainability #TreefobyFeefo

Discover why 91% of people feel that brand communications is invasive. 👉 Ever wondered how much is too much when it comes to personalisation? Or how often customers really want to hear from you? Or even what form of communication they trust the most? Read our Personalisation and Privacy blog to find out: Consumer Behaviour Trends 2024 | https://hubs.la/Q02_dXc70 How often do you contact your customers? #Verifiedreviews #Marketing #Personalisation #Privacy #ConsumerInsights #blog

Our CMO Kerry Leighton-Bailey has written a blog about our new consumer report, Personalisation and Privacy, which explores how people want brands to engage with them. How much personalisation is too much, what channels do consumers trust, and how often should brands connect with customers?   Kerry believes this new landscape requires a radical reimagining of customer engagement strategies. What do you think?  #VerifiedReivews #CustomerExperience #Personalisation #Growth

Are you making the most of your customer insights? Take two minutes out of your day to test yourself. Ten question quiz in the comments. #Feefoverifiedreviews #businessquestionnaire #businessresources #customerfeedback

💛 This Thanksgiving, we’re thankful for our fantastic clients and customers. Your continued trust and collaboration mean so much to us. To everyone celebrating, we wish you a day filled with gratitude and happiness 💛