Customer Success Network

👀 In Case You Missed It 👀 Last week, we dropped the final episode of the year on the Churn It Down podcast, and it was an absolute must-listen! 🎧 Host Ricky Patel was joined by Irit Eizips, founder of CSM Practice and a trailblazer in Customer Success, to dive into the transformative power of Value Maximisation. Here’s a quick recap of what you missed: 🔷 Delivering Mutual Value 🔷Fixing Flawed Value Propositions 🔷Building “Wow” Moments 🎧 Check out the episode here: https://lnkd.in/gF_43E8H 📥 Download Irit’s exclusive Value Maximisation Guide here- https://lnkd.in/gjA6PN9n #CustomerSuccess #ValueMaximisation #CustomerExperience #ChurnItDown #CSN

📢 As we approach the end of 2024, what a year it’s been for CSN! 🎉Reflecting on the past 12 months, there is so much our community can be proud of. 🎉 Here are some highlights from 2024: 💥 🔷 The Customer Conference Dublin: Our annual leadership conference was a resounding success! Thank you to everyone who joined us in Dublin—we can’t wait to announce details for the 2025 event early next year. 🔷Revamped Cafés: Since September, we’ve hosted 16 events across Europe, bringing together 302 CSN members. The turnout and energy were phenomenal—WOW! 🔷Podcast Launch: We introduced our podcast, "Churn It Down", and completed our first season. With nearly 1,000 hours listened across 13 countries, it’s incredible to see the impact of this new way of connecting with our community. Looking ahead to 2025: 🎯 We’re committed to continuing to deliver exceptional content, meaningful events, and a strong platform for connecting with peers in the Customer Success space. And we’re fast approaching a major milestone—25,000 followers here on LinkedIn! Keep it coming, CSN family! To our members and volunteers: Shalini Arya Colin Burke Rumana Shaikh Ezra Zimbler Prajakta Kale Sebastien Brun Hoda BAREENIA-RIBAGNAC Ricky Patel Nabeeda Bakali-Abrar THANK YOU. 😍 Your enthusiasm, energy, and dedication are what make this community truly exceptional. Here’s to an even more impactful 2025. What was your favorite CSN moment of 2024? Let us know in the comments! 💬

🚨 Churn It Down - Season Finale with Irit Eizips! 🚨 Customer Success Network is back with this month's Churn It Down podcast, host Ricky Patel wraps up the year with a true trailblazer and industry legend: Irit Eizips, founder of CSM Practice. In this episode, Irit Eizips unpacks Value Maximisation and its power to drive growth, align teams, and deliver customer-centricity. Here are the key takeaways: 🔷 Value Maximisation for Growth: Learn how focusing on mutual value – for both clients and vendors – can transform customer relationships and business success. 🔷The Problem with Poorly Articulated Value Propositions: The risks of vague or outdated value propositions and how they hinder retention and growth. 🔷The “Wow” Factor in Customer Journeys: Discover how embedding intentional wow moments can elevate the customer experience and set your organisation apart. 👉 Catch the episode in the here - https://lnkd.in/gF_43E8H 👉 Check the comments for Irit’s downloadable guide to Value Maximisation! -https://lnkd.in/gAX9bns8 #CustomerSuccess #CustomerExperience #ValueMaximisation #ChurnItDown #CSN

Join Morika Georgieva, Global Director, Customer Success at Permutive and the Customer Success, Customer Support & Professional Services community at The Customer Conference EUROPE 2025 on January 30 in London. Register TODAY 😍 https://lnkd.in/dwjUzpxT Link: https://lnkd.in/dwjUzpxT #TCC #TCCEurope #CSN #conference #networking

Munich Cafe Recap 📍 Customer Success Network hosted their first ever Munich Cafe on 10th Oct at Flowers-Software GmbH, We were joined by some of the veteran from the Customer Success space-  Alexander Schober for rich conversations and insights learned on AI in CS from a very practical perspective. ❇️.It was so great to have you join the session✨ Key Highlight from the event- 🎯 The group shared lots of interesting AI tools that they either already use in their daily jobs or plan to use soon. 🎯 Some names we heard were Perplexity, Superhuman, REVOS™, @Oobabooga, @GoogleNotebookLM and of course, Kalasar’s very own wonderful Virtual Onboarding Manager! Kudos to Ashwin Richard for pulling the first ever cafe in Munich 😍 Special mention to our hosting us at - Flowers, Niklas Matthias Stay tuned for the next season of the CS Cafe and hoping you all to join the next to learn more and network alongside . Some images from the Cafe 😍 Thanks to the Customer Success Network team and big shout out to- Shalini Arya Ezra Zimbler Colin Burke for helping us throughout. #csncafe #customersuccessnetwork #networking #customersuccess

🚀French Riviera Cafe Recap 📍 Customer success network hosted their Cafe on 3rd OCt in French Riviera   A huge shoutout to Marie Olivier Julia Brossier Cécile Lavigne Claire Anastasie Olivier Ferrand @Luigi Gentile – thank you for your insights and great discussions! Key Insights from the session-  🎯 𝑭𝒂𝒄𝒆-𝒕𝒐-𝒇𝒂𝒄𝒆 𝒎𝒆𝒆𝒕𝒊𝒏𝒈𝒔 𝒘𝒊𝒕𝒉 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 – A growing trend! With most of us working fully remote, we explored how customers are increasingly requesting in-person interactions and how companies are managing the varied costs of these visits (surprise, it’s handled very differently across the board!). 💡 𝑵𝒂𝒗𝒊𝒈𝒂𝒕𝒊𝒏𝒈 𝒕𝒐𝒖𝒈𝒉 𝒔𝒊𝒕𝒖𝒂𝒕𝒊𝒐𝒏𝒔 – From handling demanding customers to managing time-consuming requests, we talked about how to flip the script and lead the relationship. The consensus? It’s time for CS teams to stop just reacting and start steering the ship with fresh ideas and innovative approaches! Special thanks to Moxy Hotels Sophia Antipolis for hosting us. 👍 Kudos to Sebastien Brun from our Customer Success Network for leading this cafe and making it a huge success Some images from the Cafe 😍 Thanks to the Customer Success Network team and big shout out to- Shalini Arya Ezra Zimbler Colin Burke for helping us throughout. #csncafe #customersuccessnetwork #networking #customersuccess

Dublin Cafe Recap 📍 Customer success network hosted their Dublin Cafe on 3td Oct We were joined by some of the veteran from the Customer Success space-  Ian McIlwain, Nichola C. Elisabeth Allison Andrew Saul for some rich conversations and insights shared .It was so great to have you join the session✨ This cafe wouldn’t have been a success without our incredible cafe lead-  Rumana Shaikh,Brian Cronin, Ana María Escobar, Xurxo Paz, Goutham Krishnamoorthy, Isabel Ruiz, Diego Tjen-A-Tak Mendanha, Priyankaa Shri Murali, Sabrina Voit Special thanks to Datadog for hosting us. You’re the best 😍 Stay tuned for the next season of the CS Cafe and hoping you all to join the next to learn more and network alongside . Some images from the Cafe 😍 Thanks to the Customer Success Network team and big shout out to- Shalini Arya Ezra Zimbler Colin Burke for helping us throughout. #csncafe #customersuccessnetwork #networking #customersuccess

💡How do you currently engage with our platform? 🚀 Let us know which of these matter most to you—or suggest something entirely new! Drop your thoughts in the comments or via poll. Your voice will shape what’s next. 👉 We’re listening—have your say!

Paris Cafe Recap  🥐📍 Nausicaa Asciutti hosted the first even CS Cafe in Paris on 1st Oct at BIJOU She was joined by two special speakers with several years of experience in the CS world : Margaux Lamouille & Lovisa de Mesnard. It was so great to have them join the session and for keynote on how you tackle value realization🔥 Few Takeaways from the Cafe on value realization  ✨ 🔹𝗣𝗹𝗮𝗻 : Every customer is different, if you want to do a good job as a CSM, the first thing to do is a proper deep dive into what value means to them and set up a plan with SMART business objectives accordingly. 🔹𝗘𝘅𝗲𝗰𝘂𝘁𝗲 : Who are the key players, what are the deadlines and any other details to take into account to be successful? 🔹𝗦𝗵𝗼𝘄𝗰𝗮𝘀𝗲 : You may have 5 minutes to get the attention of an executive. What is the best way to present results and progress for the expected outcome? 🔹𝗚𝗼 𝗳𝘂𝗿𝘁𝗵𝗲𝗿 : The value is proven. Now what ? Make the most of the momentum for a continuous successful partnership. Stay tuned for the next season of the CS Cafe and hoping you all to join the next to learn more and network alongside . Some images from the Cafe below 😍 Thanks to the Customer Success Network team and big shout out to- Shalini Arya Ezra Zimbler for helping us throughout. #ParisCSNcafe #customersuccessnetwork #networking #customersuccess

📢 Black Friday May Be Over but the Savings Aren’t! Missed out on Black Friday deals? Don’t worry, we’ve got you covered! 💥You can still grab The Customer Conference EUROPE 2025 ticket at the LOWEST rate we’ll offer before registration ends. This exclusive deal is available only with the Access Code: BLACKFRIDAY 🎯 Act fast! This offer ends on December 16 or when tickets sell out—whichever comes first. Don’t miss your chance to save BIG and secure your spot to start 2025 together with the Customer Success community. 🙌 Register Now: https://lnkd.in/dwjUzpxT Let’s make 2025 your year for growth, connection, and inspiration in Customer Success. See you there! #CustomerSuccess #TheCustomerConference #SaveBig #CSTeams