Anglian Water Services

Over the next three decades, the East of England population is set to grow by more than 700,000 - all while we're grappling with the impact of a changing climate. In order to support this level of growth, we've proposed £9bn of investment into our region - much of it into huge capital infrastructure delivery. Which is where our Anglian Water @one Alliance comes in. Along with partners, Balfour Beatty plc, Barhale Ltd, Binnies, Mott MacDonald Bentley | MMB, MWH Treatment, Skanska and Sweco, our alliance have been helping us deliver huge infrastructure projects across our region for more than 20 years. We were one of the first utilities to set up an alliancing model, which has since been held up as an exemplar part of the Government's Construction Playbook.   By bringing together experts from across the supply chain, alliancing has allowed us to reimagine the traditional way of devising, costing and delivering projects by encouraging innovative thinking, advancement of new technology, and collaborative working between partners. The result? Better outcomes for customers, the environment and the long-term future of our region. If approved by Ofwat next month, our business plan for the next five years, outlines over £2.6bn worth of capital infrastructure work delivered by our #oneAlliance. This is central to our ambitious plans to support growth and resilience in our region. You can hear from the partners about how this alliancing model works for us below⬇️ #Alliancing #MajorInfrastructure #Growth

Collaboration is the key to driving innovation and resilience in the water industry. As we tackle the challenges of a growing population and changing climate, it’s essential we embrace the potential of cross-sector partnerships. In the spirit of working together, we recently took Wessex Water on a tour of our Ingoldisthorpe wetlands, built in partnership with Norfolk Rivers Trust. We have seen firsthand how wetlands can not only operate as a natural treatment plant for millions of litres of water, but also become a beautiful habitat and flourishing haven for wildlife. Embarking on their own wetlands project in the South West, this visit was an opportunity to share knowledge and insights with our water industry colleagues on how we can best harness the power of wetlands. Over the next five years 75% of the nature-based solutions planned for England and Wales will be in our region. By working with others, we’ll be able to do even more for our customers and the environment. #Wetlands #NatureBasedSolutions #Collaboration

We have a long standing legacy of supporting customers when they need us most – it’s something we’re incredibly proud of. Even though our proposed bill increases are some of the lowest in the industry, we know raising bills in the current economic conditions will be difficult for many people. Considering how we continue to support those who might be struggling to pay has been a central theme in our business plan for the next five years.    Building on our sector-leading position, we have committed to supporting all customers at risk of being in water poverty by 2030. This help will include discounts of up to 50% for 230,000 customers, more support available for another 70,000 customers across all our concessionary tariffs and increased flexibility for many more people in managing their accounts day to day. Additionally, new Medical Needs Discount, funded by our owners, is an industry first, and will provide direct financial aid to those with specific medical needs that mean they use more water at home.   Our plan has been designed to strike the balance between ambition to deliver the investment needed for our region to grow and thrive and affordability for our customers. You can read more about the types of support we have available for our customers here: https://lnkd.in/eh7n5eft   #CustomerService #Support #Investment

Last month marks three years since one of our biggest ever engineering challenges – the collapse of a wastewater main, 15 to 17 metres underground, which fed Southend Water Recycling Centre and is responsible for treating half of the city's sewage. Despite the huge complexities surrounding the repair itself, the need to maintain services for customers and protect the environment, it also presented us with an opportunity to think ahead about how we could prepare the site for the future at the same time. By reconfiguring the site, installing additional pumps and creating more capacity, alongside fixing the initial problem, our engineers were able to make the site fit for the growing city for years to come. The next five years will see our biggest ever capital infrastructure programme and even more complex engineering challenges where we’ll take the same approach – preparing our region for the future. Find out how else we’re investing in our region here: https://lnkd.in/ewEF-A3f. #WasteWater #Investment #ThinkingDifferently

In the last year, basketballs, footballs and tennis balls are just some of the strange items our teams have found down our drains. These things cause completely preventable blockages that can not only disrupt the network but also cost millions to clear.   As part of our £100million investment into tackling pollutions, we’re investing £34million on installing 40,000 high-tech sewer monitors that use AI to provide us with early warning of problems before they arise. This means we can undertake pre-emptive sewer cleaning and improvements, targeting hundreds of blockages caused by unflushables, like wipes, nappies and sanitary items before they cause disruptions.   In this video, our Water Recycling Operations Manager, Daniel Deprez and his team, show the effect flushing these kind of things has on our network.   #WaterRecycling #Unflushables #Unblocktober

In the last year, our teams have cleared 37,000 blockages from our network, removing more than 2,800 tonnes of unflushable items such as wet wipes, nappies and sanitary towels are just some of things commonly found in our network.  Blockages contribute to flooding and cause pollution incidents in our region, yet 80% are completely preventable.  We've fast-tracked £100m of investment this year alone to help tackle pollutions and spills. An extra £34 million will be spent on installing the installation of 30,000 high-tech sewer monitors with AI to give early warning of problems before they arise meaning we can undertake sewer cleaning and improvements in the top 100 highest risk areas, targeting thousands of blockages caused by unflushables. In the last year this proactive approach meant that we found and cleared almost 500 blockages that were building up in our sewers. Over the next five years, we’re increasing our wastewater network by 112 Olympic-sized swimming pools. But this won’t be enough to completely prevent pollutions if we are not being more mindful about what we’re flushing. We need everyone to play their part in helping us keep the sewers clear and functioning properly and just bin it. Find out what shouldn’t be flushed at https://lnkd.in/eFZbAUxb. #WaterRecycling #Unflushables #Unblocktober 

Four events, 12 counties, 254 attendees and 863 post it notes later, and we’ve wrapped up our engagement events with Local Planning Associations (LPA). Delivering the government’s agenda for sustainable housing and economic growth will rely almost exclusively on transformative, large scale water infrastructure. Which is why, it’s essential we engage with key stakeholders across our region and ensure their voices are reflected in our business plan for the next five-years. The feedback during these events was overwhelmingly positive. We were able to share our plans to build much-needed infrastructure that will keep taps running and toilets flushing for years to come. However, to fully enable the delivery of these projects, water infrastructure must be prioritised at the planning stage. Which is why, we are asking for key decision makers to drive a greater connection between growth and the capacity of the water infrastructure and network. Read more here: https://lnkd.in/eSv68_PD #Growth #Investment #MajorInfrastructure

Fantastic news for our IMR team Victoria Wilkinson and its alliance partners, Clancy, Claret Civil Engineering Ltd, Danaher & Walsh and Public Sewer Services, who have extended their contract for a further five years. The area we operate in has a rapidly growing population and is one of the driest regions in the country. This, along with the effects of climate change and the need to protect our environment, means we are faced with a huge challenge. Partnerships like this, provide us with cost-effective solutions that are wholly sustainable — and keep taps running and toilets flushing. Read more ⬇️ #WaterRecycling #Investment #Growth

Our industry leading smart meter programme has just hit an exciting milestone, as we fitted our one millionth meter. As well as putting people in touch with how much water they are using, smart meters play a vital role in protecting our most precious resource. Our plan is to install smart meters in all customer homes by the end of the decade to protect our water supply and reduce our carbon footprint. With the data we receive from smart meters, we can better understand water use across the year and plan for water demand in specific towns. Thanks to hourly readings, we’re also able to find and detect leaks far sooner on customer side pipes. These account for about a third of all water lost to leakage so finding and fixing them is vital as we continue driving leakage rates down to world leading low levels. Watch the video below to find out more⬇️ Thank you to our partners - Arqiva and Xylem and our alliance partners Kier Group and Clancy for facilitating the delivery of this programme. #SmartMeter #WaterResources #Leakage

It’s been a year since #StormBabet hit the UK and although the current forecast isn’t quite as severe, the Met Office have urged people to prepare for flooding after the wettest 18 months on record. We know that with climate change, extreme weather events are going to become more frequent, and our drainage and sewer system will need to work harder to be able to keep up. With 28% of land below sea level, flooding is a very real threat in our region. Over the next five years, we’re committed to increasing our wastewater network by 112 Olympic-sized swimming pools. As well as reducing pollutions and spills, this will increase our network’s capacity for holding storm water during wet weather. But we can’t truly tackle flooding alone, as many parts of the drainage system such as road drains, gullies, ditches, rivers and canals, all have different owners. By teaming up with local councils, internal drainage boards, Lead Local Flood Authorities, the Environment Agency and Local and National Highways we can continue to tackle the problems together. Find out how we’re investing in the region here - https://lnkd.in/eGEwYz4y. You can also sign up for flood warnings here: https://lnkd.in/eETr2gm. #FloodActionWeek #ClimateChange #FloodPreparedness