Welcome to the Kurzweil Education support portal. You can use this portal to search our Knowledge Base / FAQ for answers or submit a request if you need help.

If you submit a request, please allow our support staff up to 2 business day to review and respond to your inquiry. If you need immediate assistance, please call 800-894-5374. If you call regarding an open or existing request, please provide your Request ID number ("ticket number") to the Customer Service Representative or Technical Support Specialist.

Customer Service
Hours: 9:00 AM to 4:00 PM Central Time
E-mail: [email protected]

Kurzweil 3000 Technical Support
Hours: 9:00 AM to 4:00 PM Central Time
E-mail: [email protected]
Remote Desktop: tech.cambiumlearning.com - must be on the phone with Technical Support before use

Kurzweil 1000 Technical Support
Hours: 9:00 AM to 4:00 PM Central Time
E-mail: [email protected]

Phone Support:
USA or Canada: 800-894-5374
Other countries: 508-315-6600
Fax: 800-573-6174

Highlighted Knowledge Book Pages


Kurzweil 3000 (K3000) ~ Video guides, including installation and web license/subscription overview
Kurzweil 3000 (K3000) ~ Upgrading Windows may revert K1000/K3000 to a demo
Kurzweil 3000 (K3000) ~ Troubleshooting: Accuplacer and Read the Web
Kurzweil 3000 (K3000) ~ Slow uploading/failure errors of files to kurzweil3000.com / Universal Library (Uploader app)
Kurzweil 3000 (K3000) ~ Read the Web, installation and troubleshooting (Chrome/Edge/Firefox)
Kurzweil 3000 (K3000) ~ Read the Web compatibility with LMS and Proctoring apps
Kurzweil 3000 (K3000) ~ Problems accessing Bookshare
Kurzweil 3000 (K3000) ~ Kurzweil 3000 patch MSI silent install instructions (Win)
Kurzweil 3000 (K3000) ~ How to emphasize existing OCR for improved text recognition of PDF/KES files
Kurzweil 3000 (K3000) ~ Guide: Registering Kurzweil 3000 (Win/Mac)
Kurzweil 3000 (K3000) ~ Guide: MSI Deployment + Remote Installation - K3000 v22 (Win)
Kurzweil 3000 (K3000) ~ General Information: Windows 8/10/11, Mac OS X compatibility
Kurzweil 3000 (K3000) ~ FAQ: Read the Web, LMS and Online Testing Compatibility
Kurzweil 3000 (K3000) ~ Error: can't be opened because Apple cannot check it for malicious software
Kurzweil 3000 (K3000) ~ Error: 1721 during uninstallation
Kurzweil 3000 (K3000) ~ Single Sign On (SSO) Solutions
Kurzweil 3000 (K3000) ~ Safari v12+ - Not reading content in kurzweil3000.com
Kurzweil 3000 (K3000) ~ Password reset and account activation emails not working or going to SPAM
Kurzweil 3000 (K3000) ~ How to use Read the Web and K3000 with Respondus, FAQ
Kurzweil 3000 (K3000) ~ Error: Sign In with Google/Microsoft - Not authorized for access to Kurzweil 3000 via Google/Microsoft
Kurzweil 3000 (K3000) ~ Error: Cannot access an uploaded file via firefly
Kurzweil 3000 (K3000) ~ General Information: Scanner setting changes that fix most scanner issues (Win/Mac)
Kurzweil 3000 (K3000) ~ General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)

Knowledge Tags


2013  /  2021  /  2022  /  2023  /  2024  /  ABBYY  /  Ablenet  /  Acapela  /  Accuplacer  /  Alternative Access  /  Android  /  Annotations  /  Antivirus  /  atitesting.com  /  Audio  /  Automater  /  Big Sur  /  Blackboard  /  boardvitals.com  /  BookShare  /  Brother  /  Cameras  /  Canon  /  Canvas  /  Catalina  /  Chrome  /  Chromebook  /  Compatibility  /  Dell  /  Demo  /  Deployment  /  Documentation  /  Downloads  /  Dragon Naturally Speaking  /  Edge  /  El Capitan  /  Epson  /  Error  /  Error Code  /  Feature  /  Firefox  /  Forgot Password  /  Freedom Scientific  /  French  /  Fujitsu  /  Gatekeeper  /  Google SSO  /  Guide  /  HP  /  HTML5  /  Import  /  Installation  /  Intellitools  /  Internet Explorer  /  iPad  /  JAWS  /  keyboard shortcuts  /  Keydisk  /  Kindle  /  Kurzweil 3000 Mac  /  Kurzweil 3000 Windows  /  kurzweil3000.com  /  Launch Problem  /  LearnStation  /  Legacy product  /  License to Go  /  Limited Users  /  LMS  /  Localized  /  Lock Features  /  Lockdown Browsers  /  Login  /  Macintosh  /  Mavericks  /  Monterey  /  MP3  /  MSI  /  NeoSpeech  /  new interface  /  NT License Key  /  Nursing School  /  OCR  /  offline  /  old interface  /  OpticBook A300  /  Orca  /  pdf  /  PDF Reader  /  PDQ  /  Pearl  /  Plustek  /  Policy  /  Proctoring  /  Proctorio  /  Proxy  /  Read the Web  /  Reading  /  Reading A-Z  /  Recognition  /  Registration  /  Remote License to Go  /  Reports  /  Respondus  /  Review  /  S Mode  /  Safari  /  ScanConf  /  Scanners  /  SCCM  /  Schoology  /  Screenshot Reader  /  Server  /  Settings  /  Sonoma  /  SPAM  /  Speech to Text  /  Support  /  Surface  /  Systems Administrator  /  Tablet  /  Teams  /  Tech Info  /  test taking  /  Text Notes  /  Text to Speech  /  Translate  /  Universal Library  /  Update  /  Updates  /  Uploader  /  USB Key  /  User Management  /  Ventura  /  Video  /  Virtual Printer  /  Virus  /  VoiceWare  /  Web License Subscription  /  Whitelisting  /  Window-Eyes  /  Windows 10  /  Windows 11  /  Windows 8  /  Windows Permissions  /  Windows Phone  /  Writing  /  Xerox  /  Yosemite  / 

Knowledge Book Pages Rated Most Helpful


Kurzweil 3000 (K3000) ~ Read the Web, installation and troubleshooting (Chrome/Edge/Firefox)
Kurzweil 3000 (K3000) ~ General Information: Keyboard Shortcut Commands (Win)
Kurzweil 3000 (K3000) ~ FAQ: Read the Web, LMS and Online Testing Compatibility
Kurzweil 3000 (K3000) ~ How to use Read the Web and K3000 with Respondus, FAQ
Kurzweil 3000 (K3000) ~ Guide: KESI Virtual Printer Information & Troubleshooting (Win)
Kurzweil 3000 (K3000) ~ General Information: Kurzweil Scanner Compatibility and Information (Win/Mac)
Kurzweil 3000 (K3000) ~ Guide: MSI Deployment & Remote Installation - K3000 v15 (Win)
Kurzweil 3000 (K3000) ~ Video guides, including installation and web license/subscription overview
Kurzweil 1000 (K1000) ~ Guide to updating / patching Kurzweil 1000
Kurzweil 3000 (K3000) ~ General Information: Scanner setting changes that fix most scanner issues (Win/Mac)