𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐓𝐢𝐩: 𝐀𝐝𝐦𝐢𝐭 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬 🛠️ Mistakes are inevitable, it’s part of being human. 🙋♀️ What truly sets you and your business apart is how you address them. Taking responsibility, whether the error is yours or your business’s, demonstrates integrity and professionalism. 💡 Pro Tips for Handling Mistakes: Acknowledge Quickly: Time matters. The sooner you address the mistake, the easier it is to rebuild trust. Apologize Sincerely: A heartfelt apology goes a long way, skip the excuses and focus on the customer’s experience. Take Action: Share a clear plan to rectify the issue and prevent it from happening again. This shows your commitment to improvement. Follow Up: After resolving the issue, check in with the customer to ensure they’re satisfied. It’s a simple gesture that makes a big impact. ✨ Why This Matters: Customers value businesses that prioritize accountability and solutions over excuses. Owning up to a mistake can transform a negative experience into an opportunity to strengthen trust, build loyalty, and showcase your brand’s commitment to excellence. 🌟 Remember, it’s not about never making mistakes; it’s about making things right when you do. 🧩✔️ #LybraGroup #TrainerTips #ServiceWithASmile #CustomerService
Lybra Training, Coaching & Consulting
Business Consulting and Services
𝘊𝘰𝘮𝘣𝘪𝘯𝘪𝘯𝘨 𝘣𝘶𝘴𝘪𝘯𝘦𝘴𝘴 𝘤𝘶𝘭𝘵𝘶𝘳𝘦 𝘢𝘯𝘥 𝘴𝘵𝘳𝘶𝘤𝘵𝘶𝘳𝘦 𝘤𝘩𝘢𝘯𝘨𝘦 𝘪𝘯𝘪𝘵𝘪𝘢𝘵𝘪𝘷𝘦𝘴.📶
About us
Lybra Training, Coaching & Consulting N.V. was established on January 26, 2011 in Paramaribo, Suriname. We provide services in training, coaching and consulting for small and large businesses and organizations in the public and private sector. Lybra is your partner in providing effective solutions to help enhance the intellectual, emotional and physical balance of individuals, teams, departments and organizations. We facilitate, guide and support organizations through their digital transformations. We offer tailor made training services for your unique organization. Our specialization is in optimizing business processes, developing information systems with location intelligence and in developing tailor-made programs. Each tailor-made program is enriched with coaching and process optimization facilitation. By simultaneously working on the organization’s culture and structure, more success can be achieved in attaining growth, increased productivity and increased efficiency. Our Mission Simplify Work & Enhance Quality of LIFE. Our Vision To be a catalyst in bringing inspiration, positive transformations, professional growth, and efficient solutions to individuals and organizations. Our Philosophy “Just as your car runs more smoothly and requires less energy to go faster and farther when the wheels are in perfect alignment, you perform better when your thoughts, feelings, emotions, goals, and values are in balance.” – Brian Tracy – Lybra believes in continuous change and growth and provides service to help companies improve and grow in the five Ps – People, Policies, Processes, Productivity, and Purpose. Our Values 1. Be Positive 2. Share Knowledge 3. Provide Quality 4. Keep It Simple 5. Stay Accountable 6. Show Integrity 7. Work As A Team 8. Inspire!
- Website
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http://www.lybragroup.com
External link for Lybra Training, Coaching & Consulting
- Industry
- Business Consulting and Services
- Company size
- 2-10 employees
- Headquarters
- Paramaribo
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Business Process Management, Myers Briggs Type Indicator, Leadership Coaching, Project Management, Information Management, Organizational Training, Teambuilding, Client Service Training, Women's empowerment, GEO-ICT, Career Coaching, Communication Training, Customer Service Trainings, Emotional Intelligence, Business Process Redesign, Business Performance Management, Six Sigma Lean Certified, and Drone mapping
Locations
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Primary
Get directions
Doloresstreet 57
Paramaribo, SR
Employees at Lybra Training, Coaching & Consulting
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Krieshen R.
Managing Director @ GISsat | Digital Transformation Expert | Driving GeoICT Innovation and Solutions
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Sheetal Sujan
Director of Lybra Training, Coaching & Consulting | Corporate Trainer | Unlocking the potential for individuals, teams, and organizations.
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Lybra Training, Coaching, Consulting N.V.
Consultant, Trainer, Coach at Lybra.Training|Coaching|Consulting N.V.
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Lybra N.V.
Consultant at Lybra Training, Coaching & Consulting
Updates
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𝐀𝐜𝐡𝐢𝐞𝐯𝐞 𝐘𝐨𝐮𝐫 𝐆𝐨𝐚𝐥𝐬 𝐟𝐨𝐫 𝟐𝟎𝟐𝟓 𝐰𝐢𝐭𝐡 𝐎𝐮𝐫 𝐅𝐫𝐞𝐞 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐥𝐚𝐬𝐬! 🎯🌟 Are you ready to make 2025 your most successful year yet? Join our 𝗙𝗥𝗘𝗘 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀, "𝗛𝗼𝘄 𝘁𝗼 𝗖𝗿𝗲𝗮𝘁𝗲 𝗣𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗚𝗼𝗮𝗹𝘀: 𝗖𝗿𝗲𝗮𝘁𝗲, 𝗖𝗼𝗺𝗺𝗶𝘁 & 𝗖𝗿𝘂𝘀𝗵 𝗬𝗼𝘂𝗿 𝗚𝗼𝗮𝗹𝘀 𝗳𝗼𝗿 𝟮𝟬𝟮𝟱!" Led by motivational expert Sheetal Sujan, this 90-minute session will teach you powerful strategies to turn your ambitions into reality and master effective goal-setting techniques. 📅 Date: Wednesday, December 18, 2024 🕒 Time: 2:00 PM SRT 🔗 Register here: https://lnkd.in/eaZ6PWPD Don’t miss this opportunity to start 2025 with clarity, confidence, and actionable goals! #GoalSetting #FreeMasterclass #PersonalDevelopment #2025Goals #LybraGroup #SheetalSujan
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𝐄𝐧𝐡𝐚𝐧𝐜𝐞 𝐘𝐨𝐮𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐆𝐫𝐨𝐰𝐭𝐡 𝐰𝐢𝐭𝐡 𝐄𝐱𝐜𝐞𝐩𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞! 😁📈 Did you know that outstanding customer service is the secret to building loyal customers and driving business success? By improving your customer experience, you can boost customer satisfaction, increase revenue and elevate your brand to new heights. Discover how our Customer Service workshops can transform your business today! 👉 Learn more here: https://lnkd.in/gau5SJ2s 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝘂𝘀: 📞 +597 437-743 🌐 www.lybragroup.com 📧 [email protected] #CustomerService #BusinessSuccess #LybraGroup #Suriname
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Join us for the Free Masterclass! Learn tools and tricks to level up in 2025! Join here: https://lnkd.in/eYzmGNis
Director of Lybra Training, Coaching & Consulting | Corporate Trainer | Unlocking the potential for individuals, teams, and organizations.
Our first Masterclass on 12/12 was a fantastic success with an amazing group of participants! I’ll be hosting two more sessions, with the next one starting on Monday, 16/12. Don’t miss it—join us! How to Create Positive Goals Join here: https://lnkd.in/ggQfBPNr Lybra Training, Coaching & Consulting
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𝐀𝐜𝐡𝐢𝐞𝐯𝐞 𝐘𝐨𝐮𝐫 𝐆𝐨𝐚𝐥𝐬 𝐟𝐨𝐫 𝟐𝟎𝟐𝟓 𝐰𝐢𝐭𝐡 𝐎𝐮𝐫 𝐅𝐫𝐞𝐞 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐥𝐚𝐬𝐬! 🎯🌟 Are you ready to make 2025 your most successful year yet? Join our 𝗙𝗥𝗘𝗘 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀, "𝗛𝗼𝘄 𝘁𝗼 𝗖𝗿𝗲𝗮𝘁𝗲 𝗣𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗚𝗼𝗮𝗹𝘀: 𝗖𝗿𝗲𝗮𝘁𝗲, 𝗖𝗼𝗺𝗺𝗶𝘁 & 𝗖𝗿𝘂𝘀𝗵 𝗬𝗼𝘂𝗿 𝗚𝗼𝗮𝗹𝘀 𝗳𝗼𝗿 𝟮𝟬𝟮𝟱!" Led by motivational expert Sheetal Sujan, this 90-minute session will teach you powerful strategies to turn your ambitions into reality and master effective goal-setting techniques. 📅 Date: Monday, December 16, 2024 🕒 Time: 6:00 PM SRT 🔗 Register here: https://lnkd.in/e-uQa3Fz Don’t miss this opportunity to start 2025 with clarity, confidence, and actionable goals! #GoalSetting #FreeMasterclass #PersonalDevelopment #2025Goals #LybraGroup #SheetalSujan
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𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐓𝐢𝐩: 𝐀𝐝𝐝𝐫𝐞𝐬𝐬 𝐏𝐫𝐨𝐛𝐥𝐞𝐦𝐬 𝐑𝐢𝐠𝐡𝐭 𝐀𝐰𝐚𝐲 💡💬 ❌ The WRONG Way: Ignoring customer complaints or dismissing questions can create a negative experience. Even if the question seems redundant, remember—your customers don’t have the same training or insights as you. ✅ The RIGHT Way: Show empathy and take action immediately! Acknowledge the issue, offer solutions, and, if needed, provide a clear timeline for resolution. Customers appreciate honesty and efficiency. 💼✨ #LybraGroup #TrainerTips #ServiceWithASmile #CustomerService
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🚀𝗨𝗻𝗹𝗼𝗰𝗸 𝘁𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗼𝗳 𝗔𝗜 𝗶𝗻 𝗬𝗼𝘂𝗿 𝗪𝗼𝗿𝗸𝗱𝗮𝘆! 🚀 Update: The date for our ChatGPT Essentials for Professionals workshop has been rescheduled! 🗓 Date: Friday, January 24, 2025 ⏰ Time: 8:30 - 13:30 📍 Location: Lybra NV Join us for ChatGPT Essentials for Professionals and learn how AI-driven tools can streamline your workflow, boost productivity, and give you a competitive edge in the fast-evolving digital landscape. Led by Sheetal Sujan and Krieshen R., this interactive session will provide practical insights and hands-on learning to help you get the most out of ChatGPT. 👉 Sign up today and take your workday to the next level! Scan the QR code to register or visit https://lnkd.in/eYyQsP2f for more info. 💼 Don’t miss this chance to empower your workday with AI! 💼 #ChatGPTWorkshop #AIForProfessionals #ProductivityBoost #AITraining #LybraGroup #DigitalTransformation #Workshop2025 #SurinameProfessionals
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𝐀𝐜𝐡𝐢𝐞𝐯𝐞 𝐘𝐨𝐮𝐫 𝐆𝐨𝐚𝐥𝐬 𝐟𝐨𝐫 𝟐𝟎𝟐𝟓 𝐰𝐢𝐭𝐡 𝐎𝐮𝐫 𝐅𝐫𝐞𝐞 𝐌𝐚𝐬𝐭𝐞𝐫𝐜𝐥𝐚𝐬𝐬! 🎯🌟 Are you ready to make 2025 your most successful year yet? Join our 𝗙𝗥𝗘𝗘 𝗠𝗮𝘀𝘁𝗲𝗿𝗰𝗹𝗮𝘀𝘀, "𝗛𝗼𝘄 𝘁𝗼 𝗖𝗿𝗲𝗮𝘁𝗲 𝗣𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗚𝗼𝗮𝗹𝘀: 𝗖𝗿𝗲𝗮𝘁𝗲, 𝗖𝗼𝗺𝗺𝗶𝘁 & 𝗖𝗿𝘂𝘀𝗵 𝗬𝗼𝘂𝗿 𝗚𝗼𝗮𝗹𝘀 𝗳𝗼𝗿 𝟮𝟬𝟮𝟱!" Led by motivational expert Sheetal Sujan, this 90-minute session will teach you powerful strategies to turn your ambitions into reality and master effective goal-setting techniques. 📅 Date: Thursday, December 12, 2024 🕒 Time: 10:00 AM SRT 🔗 Register here: https://lnkd.in/eqWrtvPh Don’t miss this opportunity to start 2025 with clarity, confidence, and actionable goals! #GoalSetting #FreeMasterclass #PersonalDevelopment #2025Goals #LybraGroup #SheetalSujan
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🎉 𝗣𝗿𝗼𝘂𝗱 𝗣𝗮𝗿𝘁𝗻𝗲𝗿 𝗼𝗳 𝘁𝗵𝗲 𝗚𝗜𝗦𝘀𝗮𝘁 𝗨𝘀𝗲𝗿 𝗖𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲 𝟮𝟬𝟮𝟰! 🌍 Lybra Training, Coaching & Consulting was honored to be part of the GISsat User Conference 2024, a milestone event celebrating 25 years of GIS in Suriname under the theme "𝘎𝘐𝘚 𝘜𝘯𝘪𝘵𝘪𝘯𝘨 𝘚𝘶𝘳𝘪𝘯𝘢𝘮𝘦." As a proud partner of GISsat, Lybra had the privilege of contributing in multiple ways: 𝗣𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝗠𝗖 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Our very own Sheetal Sujan brought energy, enthusiasm, and professionalism to the stage, ensuring the program flowed seamlessly while keeping the audience engaged and entertained. 𝗦𝗵𝗼𝘄𝗰𝗮𝘀𝗶𝗻𝗴 𝗮𝘁 𝘁𝗵𝗲 𝗧𝗲𝗰𝗵𝗘𝘅𝗽𝗼: Our booth highlighted Lybra’s dedication to leveraging GIS for transformative training and consulting initiatives, underscoring the power of GIS in driving people and digital transformations. 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗚𝗜𝗦𝘀𝗮𝘁: This partnership embodies our shared vision of fostering innovation and collaboration to empower Suriname’s industries and communities. We are incredibly proud of the success of this conference, which brought together local and international experts to explore the transformative applications of GIS in sectors like land administration, natural resource management, public works, and beyond. 🌟 𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗔𝗵𝗲𝗮𝗱: As a partner of GISsat, we remain committed to supporting their mission and advancing GIS technology in Suriname. Together, we are driving progress, building connections, and shaping a brighter future. 💡 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗰𝗼𝗻𝗳𝗲𝗿𝗲𝗻𝗰𝗲: https://lnkd.in/efkts8wd Here’s to many more years of collaboration and innovation! 🚀 #LybraGroup #GISsatUC24 #ProudPartner #GISInnovation #GISUnitingSuriname
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💡 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗶𝗽: 𝗟𝗶𝘀𝘁𝗲𝗻 𝘁𝗼 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 👂💬 👂 Active Listening is Key: Truly listening means more than hearing words. Pay attention to their tone, emotions, and body language to understand what they really need. 💬 Ask Clarifying Questions: Don’t assume! When unsure, ask questions to clarify their concerns or preferences. This shows you care and helps avoid misunderstandings. ✍️ Take Notes: If possible, jot down key points of the conversation. This helps you follow up accurately and shows the customer their input matters. 😊 Empathy Matters: Put yourself in their shoes. Understanding their perspective creates a positive connection and builds trust. 🔄 Act on Feedback: Listening isn't complete without action. Address their needs or feedback promptly and thank them for sharing. 📊 Benefits of Listening: Listening leads to satisfied customers, improved relationships, and solutions that exceed expectations! 📣 Remember: A customer who feels heard is more likely to return and recommend your business. Let your ears do the talking for your smile! #LybraGroup #TrainerTips #ServiceWithASmile #CustomerExperience #ActiveListening #CustomerCare #EmpathyInAction #CustomerSatisfaction #PositiveCommunication #ListeningSkills
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