Bring Salesforce insights into Slack without ever leaving the conversation.
The world’s No. 1 AI-powered CRM meets the world’s most beloved work OS.
Transform customer success with data and dialogue, together.
Unify CRM data with conversational data to align teams, close information gaps and work faster. Get deeper insights with AI – directly in the flow of work.
Learn more about Salesforce channels
Close deals faster with the world’s No. 1 CRM, directly in Slack.
Run your business from anywhere with complete visibility into accounts and opportunities. Update deals, take action in real time with intelligent alerts, and scale best practices with customisable templates and automations.
Explore Slack Sales Elevate
Drive customer success with agents at your side.
Humans and agents work better together. Soon you can sit side by side with Agentforce to get a real-time view of customer data, ask questions about accounts and opportunities, and write your next email or action plan.
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Salesforce in Slack, built for small and growing businesses.
The world’s most complete small business CRM is coming to Slack. Find answers fit for your unique needs, speed up decision-making with Starter CRM data, and explore solutions that grow as your business does.
Learn more about Salesforce Starter CRM
Business teams
Every kind of team has a home in Slack, perfect for building a data-driven experience that’s unique to your business.
Sales Cloud for SlackAccess data, close deals faster, set up strategic alerts and collaborate on key accounts.PRM for SlackDrive collaboration, improve engagement with partner sales teams and create one view of your business.
Service Cloud for SlackExtend your Service Cloud data, processes and knowledge across every team, and manage case swarms directly from Slack.
Marketing Cloud Account Engagement for SlackSpeed up sales by delivering customised, automatic notifications to sales reps.Marketing Cloud Intelligence Insights for SlackMonitor and optimise campaigns and make timely, data-driven decisions.
Commerce Cloud for SlackGet commerce alerts, manage orders directly from Slack and empower developers to create great experiences.Platform and analytics
Do even more with your metrics, analytics and data by bringing together Salesforce and Slack.
Financial Services Cloud for SlackCreate and review interaction summaries directly in Slack. Set up channels for deals approved by compliance.Flow in SlackBring Salesforce data and automate business processes in Slack using clicks, not code.
Tableau for SlackKeep up with the metrics that you care about most. Get notified in Slack and jump directly to Tableau for insights.
CRM Analytics for SlackPut data at the centre of decision-making. In Slack channels, teams can access and collaborate on data.Industries
From finance to education, Slack and Salesforce are tailor-made for success.
Financial Services Cloud for SlackCreate and review interaction summaries directly in Slack. Set up channels for deals approved by compliance.
Health Care Coordination for SlackCoordinate patient care and stay up to date with alerts, messages and triggers, all on a HIPAA-compliant platform.
Student Success Alerts for SlackFaculty and instructors can alert advisors about student-related concerns, helping students to stay on track.Success starts with Salesforce in Slack.
Frequently asked questions
For Salesforce customers, Slack can help you to get the most out of your existing Customer 360 solutions. It puts the single source of truth about your customer at every employee’s fingertips, when and where they need it.
Slack’s deep integrations are reimagining business needs for the era of AI productivity – unlocking CRM data with Agentforce for predictive insights and even generating next best actions and responses, while using workflow automation to minimise administrative overhead for sellers and service agents.
Simply put, in order to drive performance across your business, you need to make sure that your teams are working around business context. That’s the value of customer CRM data from Salesforce. But you also need to make sure that the CRM data tells the whole story, and that’s the value of conversational data from Slack. Slack can help to drive adoption of Salesforce, and Salesforce helps to ground Slack conversations, so customers get additional value from technology.
Yes. Slack is an open, flexible platform that allows customers to integrate other apps and tools, including their CRM. But we recommend a unified approach that allows customers to reap the biggest benefits from both Salesforce and Slack.