About
CHINADOTCOM | DOUBLECLICK | EPSILON | CTRLSHIFT | DENTSU
With more than 25 years…
Experience
Education
Licenses & Certifications
Volunteer Experience
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Member of School Council & Finance Committee
King George V School - Hong Kong
- 3 years
Education
Publications
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Asia Pacific Loyalty Report: Disruption at Lightning Speed
Colloquy
In Asia Pacific and beyond, the world is changing with every passing second - from customer attitudes to loyalty, to payments, to technology. Are you keeping up?
In Asia and Australia, change is constant — in competitive forces, consumer attitudes, technology, regulations and social conditions. This creates a loyalty landscape that is innovative and always interesting.
The latest Colloquy report explores what is happening in the region, and what can be expected from the future.Other authorsSee publication -
The Business of Data
The Economist Intelligence Unit (EIU)
Interviewed by The EIU
More and more organisations are collecting and storing vast amounts of data. Yet for all the excitement generated by the potential of this data to transform business models—turning it directly into cold, hard cash can prove difficult.
Despite the obvious benefits of using superior data to drive value-added marketing strategies, companies are facing many barriers, including regulatory uncertainty, consumer privacy issues, security concerns and budget…Interviewed by The EIU
More and more organisations are collecting and storing vast amounts of data. Yet for all the excitement generated by the potential of this data to transform business models—turning it directly into cold, hard cash can prove difficult.
Despite the obvious benefits of using superior data to drive value-added marketing strategies, companies are facing many barriers, including regulatory uncertainty, consumer privacy issues, security concerns and budget constraints. So while the possibilities of digital disruption and big data are endless, companies need to think very carefully about how to execute their plans to avoid some common pitfalls.
This EIU report examines how companies are positioning themselves to benefit directly from the wave of opportunities offered by fast-evolving data technologies. It is based on a cross-industry survey of 476 executives based largely in North America, Europe and Asia on their companies’ data plans and practices, as well as insights from the leaders of organisations at the forefront of the emerging data industry. -
The Business of Data: Evidence Based Decision Making [VIDEO]
The Economist Intelligence Unit (EIU)
Interviewed by EIU for this program.
More and more organisations are collecting and storing vast amounts of data. Yet for all the excitement generated by the potential of this data to transform business models—turning it directly into cold, hard cash can prove difficult.
Despite the obvious benefits of using superior data to drive value-added marketing strategies, companies are facing many barriers, including regulatory uncertainty, consumer privacy issues, security concerns and…Interviewed by EIU for this program.
More and more organisations are collecting and storing vast amounts of data. Yet for all the excitement generated by the potential of this data to transform business models—turning it directly into cold, hard cash can prove difficult.
Despite the obvious benefits of using superior data to drive value-added marketing strategies, companies are facing many barriers, including regulatory uncertainty, consumer privacy issues, security concerns and budget constraints. So while the possibilities of digital disruption and big data are endless, companies need to think very carefully about how to execute their plans to avoid some common pitfalls.
This EIU report examines how companies are positioning themselves to benefit directly from the wave of opportunities offered by fast-evolving data technologies. It is based on a cross-industry survey of 476 executives based largely in North America, Europe and Asia on their companies’ data plans and practices, as well as insights from the leaders of organisations at the forefront of the emerging data industry. -
Epsilon: Chinese consumers are most loyal to e-commerce brands.
Epsilon / Marketing Magazine
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Where is the killer app for digital wallets?
The Economist Group
The “Four P's” of marketing through mobile wallets
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How to gain ground in China's digital race
Campaign Asia
With China’s rapid digital growth, the biggest challenge as well as opportunity for brands, is engaging in ways that build and strengthen trust and provide something of real or perceived value to the consumer. With more and more brands fighting for share of screen and wallet, consumers have become skeptical about their intentions, as well as the use and abuse of personal data.
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It's retail, but not as we knew it
The Guardian
Retail itself isn't withering – buyers are simply moving away from the high street, but where do the latest trends lead?
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Data paralysis - Are you searching for a cure?
ClickZ
Do you have the right people and partners, with the right skills doing the right job?
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A call to arms: Where are our innovators?
ClickZ
In my quest to find innovators, U.K. retail brand Tesco shows us how it's done locally through a virtual subway store in South Korea.
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Sometimes it is the small intangible things that count in loyalty
ClickZ
For your most loyal customers it's not about discounts or special offers but the recognition that comes with loyalty. Here's an example.
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The living-dead in your database
ClickZ
Consumers care far less about their relationship with the brand than the brands actually think they do - my experience on how a hotel chain's CRM can go wrong.
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Brand loyalty with Chinese characteristics
ClickZ
Are the world's leading luxury brands merely selling to the 'new rich' at the expense of their more sophisticated, truly loyal long-term customers?
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It's Always Better to Hold Hands Before You Kiss
ClickZ
Relevance and timely communications are critical to the success of a brand's relationship with consumers. Consider these five tips on how to get it right.
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Relevancy, Reputation, and Engagement: The Evolution of E-mail Delivery Management
ClickZ
When four in five emails sent globally are estimated to be spam, how do you ensure your messaging is relevant? Here are five ways.
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Mobile matters for email consumers on the go...
ClickZ
Five ways that will help get your message read and drive consumer interaction no matter the mobile device of choice.
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Data Privacy - Whose responsibility is it anyway?
ClickZ
Are consumers taking the same level of care and attention when they are signing up to reward programmes in super markets and department stores?
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The Japanese Mobile Dichotomy
ClickZ
We must as an advertising and marketing industry ensure that relevance drives mobile marketing and communications innovation, and we are not simply delivering mobile for mobile's sake.
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Email in an irrelevant social world
ClickZ
As direct marketing practitioners and advisers, we have a responsibility to clients to educate them about the importance of all channels in the marketing mix.
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Data, Privacy, and the Consumer
ClickZ
What marketers can learn from the frenzy over the Octopus Rewards programme.
Languages
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English
Native or bilingual proficiency
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Mandarin Chinese
Professional working proficiency
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Cantonese
Professional working proficiency
Organizations
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Digital + Direct Marketing Association Asia [D+D]
Founding Board Member
- PresentThe Digital + Direct Marketing Association Asia [D+D] promotes the effective use of digital and direct marketing across Asia Pacific. Our leadership and members include many of the region’s senior leaders and companies from across the marketing ecosystem including marketers, publishers, agencies, research and technology solutions providers. As a founding board member have responsibility for Data Privacy and Anti-Spam initiatives representing the association on the HKSAR Government's Anti-Spam…
The Digital + Direct Marketing Association Asia [D+D] promotes the effective use of digital and direct marketing across Asia Pacific. Our leadership and members include many of the region’s senior leaders and companies from across the marketing ecosystem including marketers, publishers, agencies, research and technology solutions providers. As a founding board member have responsibility for Data Privacy and Anti-Spam initiatives representing the association on the HKSAR Government's Anti-Spam Task Force.
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Asia Digital Marketing Association
Board Member
-Active Board Member with responsibility for Data Privacy and Anti-Spam initiatives. As a Board Member of both the ADMA and the HKDMA, brokered the combining of the two organizations to form the Digital + Direct Marketing Association Asia [D+D].
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Hong Kong Direct Marketing Association
Board Member
-Responsibility for Data Privacy and Anti-Spam initiatives representing the HKDMA on the HKSAR Government's Anti-Spam Task Force. As a Board Member of both the ADMA and the HKDMA, brokered the combining of the two organizations to form the Digital + Direct Marketing Association Asia [D+D].
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