As a National Care Coordinator, you have the unique opportunity to ensure that Nuvia travel patients are being taken care of and helping them with every step to get them into one of our many Nuvia locations to help fill schedules and help patients around the country.
This role will be In Office Monday-Friday from 8am-5pm
Responsibilities:
Intro Call/Handoff to TC: Once a patient accepts treatment via virtual consultation, travel coordinator calls the new patient to introduce themselves and communicate the coordination needed to get them into surgery within 3 weeks.
New patient paperwork is filled out, medical clearance process is explained, vitals requested, and dates are given to the patient to plan.
Virtual Smile Design: A virtual zoom call is scheduled once dates are booked and the patient is fully funded.
Patients need to have received a “yes” from the local restorative Dr.
being sent to (medical clearance doesn’t need to be completed to do this call)
Finding local scans: If a local Dr.
requests a local scan, the travel coordinator will call and find a dental office to work with us in getting our patient a CBCT scan.
Communicating with Travel Patient: Travel coordinators will handle all communication with the patient until they walk into their center for surgery week.
This includes calling in prescriptions, booking medical transport, answering any questions, communicating to local GM, and more.
Travel coordinators will work closely with their assigned smile consultant regarding patient’s cases and finances.
Understanding the schedule: Because you are the person coordinating a travel patient’s surgery week, understanding the schedule will be very important in giving patients the correct guidance where to be and when.
You will also be scheduling patients, so knowing how to schedule effectively will be very important to the success of the schedule.
Following the block schedule will be important in making sure the schedule flows correctly.
Understanding Open Dental, Flex, CRM, Slack, National Tracker, Medical Clearance, NOS
Must be capable of having a hard conversation with a patient and managing them in a way that benefits all parties involved
Anything else as required by your GM
Daily EOD
Training travel process when needed
Requirements:
At least 40 hours a week
Demonstrate exceptional customer service, almost like a friend helping them
Have high social intelligence to navigate complex situations with patients and local teams
Be proactive to problem solve issues with the travel team that arise.
Be able to have hard conversations with patients
Understand and live by Nuvia company values.
Good relationship with team and assigned smile consultations
Results:
Happy and satisfied patients
A happy,working relationship with your GM
Feeling like you have done something to take care of people who truly need your help
Changing lives around the country
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