Mental Health Program Manager

MENTAL HEALTH PROGRAM MANAGER ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.
OUR MISSION: To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.
OUR VISION: Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.
CULTURE VALUES: ● Kindness – Remember Kindness is Contagious! ● Connection – It’s why we’re here and what gives purpose & meaning to life! ● Kinship – We want you and those we serve to feel a sense of Belonging.
● Self-Worth – Treat people the way they can become w/True Value & Worth! ● Self-Reliance – Learn your role and take initiative!! We want “Fishermen”! GUIDING PRINCIPLES: ● Golden Rule: To treat all people as we ourselves would wish to be treated.
● Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
● Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
● Authenticity: To do what we say we do.
● Transparency: To be open and honest in our relationships.
OUR MOTTO: It Takes All of Us to end homelessness.
PURPOSE: The Program Manager is responsible for the successful daily operations of the facility and the well-being of the residents.
They work closely with their staff and community partners to ensure that the residents are given opportunities to be successful, held accountable to the rules of the facility, and given the opportunity to help develop the community of the facility.
The Program Manager works closely with the Director of the facility, community partners, and other staff members to cultivate a successful community and encourage the success of the residents.
RESPONSIBILITIES: ● Oversee the daily operations of the residents.
● Ensure full compliance with policies and procedures and other contracts the property is included in.
● Ensure full compliance with DHHS License Requirements and Guidelines.
● Handling resident complaints and reporting any maintenance issues to the maintenance department.
● Develop community relationships ● Review resident issues with ACT teams and applicable staff.
● Ensure all decisions are made in the best interest of Switchpoint and management.
● Reduce resident turnover, quickly fill any vacancies.
● Hold residents accountable to the rules and policies of the facility.
● Act as a decision maker in hiring of key staff.
● Coordination with all necessary departments for the execution of activities and functions.
● Provide coverage as needed to fill staff vacancies.
● Be accountable for responsibilities of department heads and take ownership of all resident complaints and issues.
● Provide effective leadership to team members.
● Must learn the software “UHMIS” Utah Homeless Management Information System in order to keep staff accountable for updating it, keep compliance with grants, and run reports as needed.
● Respond to audits to ensure continual improvement is achieved.
● Take part in new resident acquisition along with the case management team whenever required.
● Responsible for safeguarding the quality of operations (internal & external audits).
● Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
● Cooperate with other Switchpoint facilities or community partners as needed.
● Other responsibilities as needed by the Facility Director that pertain to the facility.
QUALIFICATIONS: ● The ideal candidate is a seasoned and highly intelligent professional with outstanding management skills and extensive hands-on experience.
● Excellent communication and customer service skills.
● Outstanding problem-solving skills; capable of making quick yet sound judgments and decisions.
● A BS degree in a human services field with experience in management of staff.
● Proficient in Microsoft Office ● Ability to learn new software as needed.
● 3+ years in human services industry.
Ideally, with experience serving individuals who are struggling with mental health issues and have very little to no income.
● 3+ years in Management COMPENSATION: Job Type: Full time, available to work when needed, including weekends, holidays, and nights.
Wage: $23-$25 hourly Switchpoint offers a benefits package that includes Medical/Vision/Dental, Transportation Allowance, Paid Time Off, IRA w/3% Match We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We value a diverse workforce.