Description:
Job Summary and Deliverables
The Access Coordinator receives and coordinates all incoming referrals to Valley and manages eligibility and program screening, scheduling, and intake and registration documentation.
As a community and client-facing role, the Access Coordinator ensures a high level of professionalism, coordination, and efficiency.
Essential Functions
Manages incoming referrals through telephone calls, emails, and other contact types.
Gathers required information from referral sources.
Completes eligibility and program screening with referred clients; schedules intakes and follow-up appointments
Verifies insurance information and discusses funding options with clients
Coordinates with program leadership to ensure client eligibility and appropriate clinical fit
Coordinates with program staff to ensure completion of registration paperwork and any necessary documentation
Tracks program capacity and intake availability; manages program waitlists as appropriate
Inputs information into the Electronic Medical Record including billing for Case Management services as appropriate
Coordinates care by connecting referred clients to alternative treatment options and community partners as appropriate
Participates in community outreach, engagement, and education regarding Valley services and the referral and intake process
Supports treatment team with re-certifications, discharge, and referral planning
Tracks key access information including no-show rates, hospitalizations and follow-up, court tracking/reporting, and overall program and client engagement levels
Ensures that grant-related, state and local, and payer access requirements are met
Requirements:
Required Qualifications
Education
High School diploma or equivalent
Experience
None- see Preferred Qualifications
Licenses/Certifications
Case Manager certification
Valley de-escalation certification
Preferred Qualifications
Previous social services experience
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