Enrollment Systems Coordinator

Westminster University Enrollment Systems Coordinator Note: Cover letter and Resume are both required for application.
The Enrollment Systems Coordinator (CRM coordinator) is a member of Westminster University’s Enrollment Management division.
This position reports directly to the Vice President for Enrollment Management and supports the Enrollment Management division and campus partners.
Enrollment Management is a collaborative team committed to providing and supporting services that attract, enroll, and retain students.
The Enrollment Management division seeks to offer a student-centered, service-focused, and innovative enrollment experience that supports the college’s strategic priorities.
As part of these efforts, the Enrollment CRM specialist supports the daily functions of the customer relationship management (CRM) tool within Enrollment Management (Slate).
Responsibilities include performing daily activities related to the administration of Slate CRM including developing and implementing data standards and procedures; managing datasets, applications, workflows, forms, reports, and queries; building forms; providing support for CRM users including access, permissions, training, and troubleshooting; reviewing data for integrity; assisting with the creation of rules; and coordinating the annual update process.
The Enrollment CRM Specialist is responsible for researching and recommending features and practices to continually improve enrollment workflow and efficiency.
This role supports student success by ensuring accurate and timely processing of enrollment related materials and information.
Success in this role requires a high degree of interpersonal interaction, as well as self-directed autonomous work.
It is required that the employee be on-campus, in-person but occasional remote work is possible.
Responsibilities: CRM Daily Management Design and manage data imports, datasets, workflows, queries, reports, forms, and other Slate functions in collaboration with Enrollment Management teams and other university departments.
Develop and manage reports and queries to support the university’s operational and strategic enrollment goals.
Create and maintain reports for tracking students from the point of initial interest through enrollment.
Build queries, reports, and tools to provide relevant data to Enrollment Management teams, Director of Institutional Research, and other campus constituents.
CRM Data Management and Integrity Assist with data importing, data integrity, and quality control.
Collaborate with other campus departments on clean-up and tracking projects to maintain data integrity.
Perform data entry and data cleanup including the deduping process through Consolidated Records in the Slate instance.
Build and execute audits to monitor and ensure data integrity.
Test functionality and audit Slate processes.
Training and Team Support Provide technical support and training to CRM users in processes and procedures regarding student records and Slate functionality.
Innovation and Improvement Proactively assesses areas for improvement, recommends solutions based on best practices, and follows through to implementation.
Contributes to the ongoing improvement of Enrollment Management processes, including learning and integrating new technology, and creating training/user documentation.
Diversity and Inclusion Promote an Inclusive Westminster through demonstration of the commitments included in the Westminster University Diversity Statement.
Participate in developmental activities to increase understanding and awareness of issues related to diversity, equity and inclusion both individually and as related to my field of work, profession or discipline.
Compliance Actively contribute to enrollment and campus-wide compliance initiatives, including Student Consumer Information and other reporting requirements.
Campus and Divisional Engagement Engagement in campus events and enrollment activities, including New Student Orientation and Commencement.
Member of one of the Enrollment Management Action Teams contributing to the overall success of the division.
Additional Responsibilities: Supervision of assigned staff and/or student positions as detailed in the Supervisor Handbook.
Considered essential personnel in cases of campus closure or emergency.
May be designated as essential personnel in cases of campus closure or emergency.
Other duties as assigned.
Required Qualifications: Bachelor’s degree or other relevant professional experience Experience in database management Goal-oriented and ability to develop new initiatives to improve enrollment operations and efficiencies.
Strong belief in collaborative efforts within the enrollment management team and with other administrative and faculty areas, including providing support/ training to colleagues.
Ability to adapt to changes in work environment where the workload, speed, and type of work varies throughout the admissions cycle Commitment to providing a highly responsive and service-oriented admissions experience Exceptional writing, communication, and interpersonal skills Ability to work well with diverse populations in group and individual settings Ability to prioritize multiple tasks, demonstrate organizational skills, and meet deadlines Demonstrated organizational skills and ability to coordinate programs, projects, and teams with high level of autonomy Ability and willingness to accept constructive feedback in order to improve work performance Willingness to stay engaged and aware of national trends in higher education Desire to have fun in a professional team setting Preferred Qualifications: Experience with student information systems and enrollment management CRMs, preference given to those with experience working in Slate Note: Cover letter and Resume are both required for application.