Library Operations & Protection Services Assistant

This is a customer service position at the J.
Willard Marriott Library that works to maintain a welcoming, safe and secure environment for all patrons and employees, and helps to provide effective access to resources and collections.
The position also plays a vital role in protecting the library’s collections and cultural property.
Assistants help maintain a safe and secure environment by conducting facility rounds, monitor users’ activities to ensure compliance with library policies, assess and report suspicious activities to the proper campus agencies, and act as first responders in emergency situations, i.
e.
, fire alarms, security alarms, and first aid calls until the appropriate emergency responders arrive onsite.
This position is also responsible for providing exceptional patron service in-person, over the phone, and through email as well as facilitating the fulfillment of electronic and physical library resources.
These positions are responsible for managing patron accounts, cashiering functions, and lost and found, and generally providing a one-stop service opportunity for the library.
This position is intended as an entry level position, with the opportunity of advancement within five months of employment after demonstrating consistent and reliable performance.
For the Library to be able to appropriately monitor hours worked, part-time employees are generally asked to restrict their work with the University of Utah to Library employment only, unless an exception is granted.
Responsibilities Conduct regular building patrols and demonstrate a constant presence while in the library.
Maintain and ensure an environment that is conducive to research and learning.
Enforce all library and University policies in addition to resolving complaints and library policy infractions appropriately.
Assistants may decide if an individual should be removed from the library for a specified period of time.
Responsible for noticing problems with the building and reporting them to library and campus.
Initiate conversations with individuals at the entrances if the book gate alarm is triggered to guarantee that library materials are properly checked out.
Document all incidents that occur within the library or its grounds – whether it is building-related or patron related.
Collect lost and found items from within the library and its immediate grounds, and maintain a record of items in the department database.
Responsible for coordinating circulation including, account creation, fine and lost book resolutions, billing, recalls and holds management.
Provide service retrieving items that are available for pickup such as Interlibrary Loan, Holds, and Automated Retrieval Center (ARC) material.
Perform all cashier functions for the library related to circulation, printing, and the library store.
Responsible for completing opening procedures, as well as clearing and securing the building and its contents each night.
Provide library information and basic research assistance, including accessing electronic journals and research databases.
Respond to Library Chat services during applicable hours and answering referral questions from patrons and/or others on duty.
The duties and tasks included are representative of the position and not comprehensive.
Duties may be added or removed in the best interest of the organization and its patrons.
Minimum Qualifications Must be a current University of Utah student enrolled 6 undergraduate credit hours or 5 graduate credit hours during the fall and spring semesters.
This position requires the successful completion of a criminal background check upon job offer.
Preferences Library Operations & Protection Services has a tremendous amount of responsibility.
Employees must be committed to providing outstanding customer service, and be comfortable with enforcing policies.
They must demonstrate good human relations, communication, conflict resolution, and problem solving skills.
Employees must be confident in responding to any situation, including emergencies, that may arise in the building.
They must also have the ability to remain calm in a stressful or crisis situation.
Employees are expected to be honest and take full responsibility for their actions.
Cashiering experience is also desired.
Special Instructions Summary Additional Information The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.
Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law.
Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status.
The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.
The requirement not to discriminate in education programs or activities extends to admission and employment.
Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action: Director/ Title IX Coordinator Office of Equal Opportunity and Affirmative Action (OEO/AA) 383 University Street, Level 1 OEO Suite Salt Lake City, UT 84112 801-581-8365 oeo@utah.
edu Online reports may be submitted at oeo.
utah.
edu For more information: https://www.
utah.
edu/nondiscrimination/ To inquire about this posting, email: employment@utah.
edu or call 801-581-2300.
The University is a participating employer with Utah Retirement Systems (“URS”).
Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work).
Contact Human Resources at (801) 581-7447 for information.
Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions.
Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
https://safety.
utah.
edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses.
They also provide information about safety and security-related services offered by the University of Utah.
A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions Required fields are indicated with an asterisk (*).
Are you a current University of Utah student? Yes No Applicant Documents Required Documents Resume Optional Documents Cover Letter Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.
581.
2169 Addendum to the University of Utah - Veteran Only - Call 801.
581.
2169 after submission Open Date 12/21/2023 Requisition Number PRN14437N Job Title UU Student - Library Working Title Library Operations & Protection Services Assistant Job Grade SJ FLSA Code Nonexempt Patient Sensitive Job Code? No Type Non Benefited Staff / Student Temporary? No Standard Hours per Week 19 Full Time or Part Time? Part Time Shift Variable Work Schedule Summary Shifts available Monday 2pm-6pm, Tuesday 1pm-5pm, Wednesday 2pm-6pm, Friday 2pm-8:30pm (closing) for Spring Semester 2024.
Training will take place before a new employee would start working scheduled shifts.
On the job training is paid.
Upon job offer, applicants must be able to start no later than 12 Jan 2024 Is this a work study job? No VP Area Academic Affairs Department 00790 - Marriott Library - Operations Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 14.
50 Close Date