This page contains contact information for the DoD PKE team as well as other DoD-wide PKI support organizations, ECA PKI support organizations, and individual CC/S/A PKI help desks and RA offices from which DoD users may seek technical support and certificate issuance assistance.
The PKI and PKE web site is dynamic, and will be updated and expanded to reflect new topics and areas of interest. You are invited to participate in the shaping of the site by contacting us at [email protected] to share your thoughts and experiences.
DoD-Wide Help Desks
| Name | Organization | Contact Information |
|---|---|---|
| CAC Support | DMDC | URL http://www.cac.mil/common-access-card/developer-resources/ Email [email protected] |
| DoD PKE Help Desk | DISA | Email [email protected] |
| DoD PKI Help Desk | DISA | Email [email protected] Phone (844) 347-2457 Option 1,3,4 DSN 850-0032 |
ECA Support
| Name | Contact Information |
|---|---|
| IdenTrust, Inc. | URL http://www.identrust.com/certificates/eca/index.html Email [email protected] Phone (888) 882-1104 |
| Operational Research Consultants, Inc. (ORC) | URL http://www.eca.orc.com/ Email [email protected] Phone (800) 816-5548 |
| The ECA Program Office | Email [email protected] |
Combatant Command/Service/Agency Helpdesks
| Name | Organization | Contact Information |
|---|---|---|
| Air Force PKI SPO CAC/PKI Helpdesk | Air Force | URL https://intelshare.intelink.gov/sites/usaf-pki/ (General information including ServiceNow registration instructions) URL https://intelshare.intelink.gov/sites/usaf-pki/ (Submit a ticket) |
| Army CAC/PKI Helpdesk NETCOM OM-IA CAC/PKI Helpdesk | Army | Email [email protected] Phone (866) 738-3222 DSN (312) 865-2000 |
| DLA PKI Help Desk | DLA | Email [email protected] Phone (804) 279-5828 DSN 695-5828 |
| JSP IPM Help Desk | WHS | URLhttps://jsp-ipm.osd.mil/ Email [email protected] Phone (571) 372-0282 |
| Navy Enterprise Service Desk (NESD) | NESD | DWP/Chat https://nesd-dwp.onbmc.mil Chat https://nesd-dwp.onbmc.mil (Select chat with an agent) Phone 833-NESDNOW (637-3669) Email [email protected] |
| USMC RA Operations Helpdesk | Marine Corps | Email [email protected] Phone (703) 432-0394 |
Combatant Command/Service/Agency Registration Authority (RA) Operations Offices
| Name | Organization | Contact Information | COCOMS Supported |
|---|---|---|---|
| Air Force | Air Force PKI Help Desk | URL https://intelshare.intelink.gov/sites/usaf-pki/ (General information including ServiceNow registration instructions) URL https://intelshare.intelink.gov/sites/usaf-pki/ (Submit a ticket) | USCENTCOM USSOCOM USTRANSCOM USNORTHCOM USSTRATCOM |
| Army | Army Regional Cyber Center CONUS (RCC-C) Army NETCOM | Email [email protected]and CC [email protected] (Equipment Certificates) Email [email protected](User Certificates) | USEUCOM USSOUTHCOM USAFRICOM |
| DECA | DECA RA Operations | Email [email protected] | Not an Executive Agent |
| DHA | DHA | Email [email protected] | Not an Executive Agent |
| DISA | DISA RA Operations | Email [email protected] | Not an Executive Agent |
| DLA | DLA RA Operations | Email [email protected] | Not an Executive Agent |
| DTRA | DTRA RA Operations | Email [email protected] | Not an Executive Agent |
| JSP | WHS IPM Team | Email [email protected] | Not an Executive Agent |
| Joint Staff | Joint Staff RA Support Help Desk | Email [email protected] | Not an Executive Agent |
| Marine Corps | USMC PKI RA Operations | Email [email protected] | Not an Executive Agent |
| Navy | Navy PKI Help Desk | URL https://infosec.navy.mil/PKI/lra.jsp | USPACOM |
| NOAA | NOAA RA Operations | Email [email protected] | Not an Executive Agent |
| USCG | USCG RA Operations | Email [email protected] | Not an Executive Agent |