It is a page in the PLDT Home website where you can check the progress of your new service applications.

This page also helps existing PLDT Home customers know if their account is part of a service interruption or to get the status of their repair ticket.

The following PLDT Home customers can use the PLDT Tracker:

1. Customers with new application request.
2. Customers with a repair ticket.
3. Customers who would like to know if their account is part of service interruption.

Simply follow these steps:

• Go to www.pldthome.com/pldt-tracker

For status of New Service Application

• Enter the email address and mobile number used during application or the 10-digit Service Reference (SR) number provided by our representative during the application.

For status of Repair Ticket or to know if account is part of service interruption.

• Enter the landline number with area code

This is a 10-digit reference number provided by our representative during application that can be used to track the status of your application.

You may send us a message on PLDT Cares Messenger to know the status of your application.

You may view the following information in the PLDT Application Tracker:

1. Track my Application
   • Application status
   • Date and time of application
   • Service Reference number
2. Track My Repair Ticket
   • Ticket status
   • Date and time
   • If Service Number is part of service interruption

The reason for unsuccessful application will be shown in the PLDT Tracker. You may be asked to file a new application, submit a document, or pay necessary fees to proceed with your request.

Customers may send us a message on PLDT Cares Messenger or call 171.

The PLDT Tracker will give you the status of your service application, repair ticket, and the schedule of installer/technician visit.