Harry Van Dorenmalen

🔍 Dive into the future of the Dutch business landscape! Our research shows that 62% of Dutch organizations are gearing up to harness digital technologies for unprecedented productivity gains.   Ready to seamlessly blend technology with your business strategies? 🌟 Join us for an exploration of cutting-edge advancements such as artificial intelligence (AI), cloud computing, and machine learning.    Witness how these innovations are reshaping traditional workflows and unlocking new realms of productivity. 🚀 Experience the transformative power of digital innovation at "Business, meet Tech: Intelligent Industry" on Wednesday, June 12th.   Secure your place today: https://bit.ly/3JS43Lm #DigitalInvestments #BusinessMeetTech #Innovation

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The rise of Artificial Intelligence (AI) is undeniable, offering potential to make our work more efficient across all sectors and roles. Leaders are leveraging AI to make better decisions, yet we must ensure that this AI-infused leadership does not overshadow the human aspects of our role. True leadership qualities, such as empathy, creativity, and ethical judgment, are difficult to replace by AI. As AI becomes more integrated into our professional lives, I believe leaders must focus on enhancing, not replacing, their innate leadership traits with AI.

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Learn from Yves Vanderbeken, Public Sector Industry Managing Partner and Paul Danneels, Leader of the Flemish Government Digital Leaders Academy about Educating the FG Leaders on digital transformation.

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Prepare your organization for the AI revolution: Don't miss our exclusive flagship event in June. Great opportunity to connect, learn about AI and work towards value-add in your organisation and context. Looking forward seeing you there ! 🎯 Calling all Business Decision Makers and leaders: Join Microsoft Envision AI Connection in the Netherlands on June 13 in the Jaarbeurs, Utrecht! 💡 Sharpen your strategy: Gain exclusive leadership insights into the AI revolution. 🚀 Learn from customer success stories: Navigate the AI landscape with insights from top leadership minds. 🔧 Practical takeaways: Discover actionable strategies to unlock AI's potential in your organization. 🌟 Network with leading experts, visionaries, pioneers, and fellow decision makers. 👉 Register now for free and propel your organization to new heights in the AI era: https://lnkd.in/emNjruPM #MicrosoftEnvisionNL #AIjourney #msftadvocate #microsoftnederland

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Last chance to register for tomorrow's webinar, with Rudolf de Schipper, on public tendering and sales disruption with AI❗ Our discussions are always hot, super interesting. Rudolf de Schipper is the General manager of Unisys Belgium, and Delivery lead for European and Intl. Institutions. We will discuss practical applications of AI and GPT in public procurement and sales. ❓ Will AI replace bid / presales? Writing RFPs and proposals, and then evaluating them? 😁 🚀 AI hype vs. reality: what works & what doesn't. 🎇 Can you write a winning proposal only with AI? 🎉 Challenges and opportunities.

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🌍 𝙀𝙣𝙚𝙧𝙜𝙮 𝙈𝙤𝙣𝙞𝙩𝙤𝙧𝙞𝙣𝙜: 𝘼 𝘾𝙖𝙩𝙖𝙡𝙮𝙨𝙩 𝙛𝙤𝙧 𝘿𝙚𝙘𝙖𝙧𝙗𝙤𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣 🌱 Eviden’s Energy Monitoring Solution, built on Mendix Low-Code platform, transforms raw data into actionable insights, empowering businesses to optimize energy usage and promote sustainable growth. 🚀 Key Features of Our Solution: 🔍 𝐌𝐨𝐧𝐢𝐭𝐨𝐫 𝐞𝐧𝐞𝐫𝐠𝐲 𝐜𝐨𝐧𝐬𝐮𝐦𝐩𝐭𝐢𝐨𝐧 by location, type, customer, and time 📊 𝐀𝐧𝐚𝐥𝐲𝐳𝐞 𝐮𝐬𝐚𝐠𝐞 𝐭𝐫𝐞𝐧𝐝𝐬 and generate customized reports ⚡ 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬𝐥𝐲 𝐬𝐜𝐚𝐥𝐞 𝐰𝐢𝐭𝐡 𝐜𝐥𝐨𝐮𝐝 processing and easily integrate new smart meters By harnessing these tools, businesses can track their decarbonization ☘️ efforts, ensure regulatory compliance, and support a greener future. Together, we can combat climate change and build a sustainable tomorrow. 🌍 Learn more 👉 https://lnkd.in/gbt-rUqg #Decarbonization #EnergyEfficiency #EnergyManagement #Sustainability #LowCode #Innovation #Eviden #Mendix #SmartMetering

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By using Copilot for Microsoft 365 to lift the administrative burden, Barnsley Council aims to release the potential of its people and make work more satisfying. See for yourself in the first episode of our new AI video series. https://lnkd.in/edWKeCnS #Copilot #MSInnovationUK #MSIModernWorkUK

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Looking forward to the #DPI summit in Egypt next week with my colleagues Soheib Nunhuck and Amr Hashem, to speak but especially to meet so many partners active in this space. Digital Public Infrastructure is increasingly trending with mentions in the Global Digital Compact, recent G20 Ministerial Declarations, and several development policies including of #FCDO and USAID. Lots is still unclear, however, so we're gathering in Egypt to exchange views and learn. My main interest will be in the role of the private sector and inclusivity of DPI systems and approaches. Let's meet there! #event #digitalpublicinfrastructure #digitaldivide

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That's great to hear considering the recent surge in experimentation by many enterprises and our development of an omnichannel contact center solution. Intent-based call routing can significantly enhance customer experience by ensuring callers are directed to the most relevant resource more efficiently. We utilizes knowledge graphs to create intelligent routing paths that can be a major differentiator to improve key performance metrics such as average handling time, first contact resolution, and customer satisfaction, as well as how it supports specific industries or use cases.

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As AI adoption continuous to grow, 76% of Dutch companies are investing in it. However, only 34% are seeing a positive return on investment, according to Kyndryl's first Readiness Report. This presents a clear opportunity to improve by tackling challenges such as data privacy concerns, ROI uncertainty, and a shortage of skills. At Kyndryl, we’re committed to addressing these challenges head-on, working closely with our customers to develop AI solutions that drive real value for their business. Let’s connect and collaborate to unlock AI’s full potential for your company!  https://lnkd.in/ejQbZDjd #TheHeartOfProgress #DigitalTransformation

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Join ServiceNow at #GartnerSYM where Ben de Bont; ServiceNow CISO will talk about the rise of Gen AI and his strategies on transformation and security.

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During a recent Shared Mailboxes workshop (in combination with Speedmailing/Inbox Zero) at Stichting DOEN and Dekker Zevenhuizen, we focused on optimizing individual mailboxes and enhancing efficiency in Outlook and Teams. The challenge of efficient collaboration in shared mailboxes was a key topic. There’s no one-size-fits-all solution, but with targeted sessions for analysis, clean-up, and training, progress is achievable. A crucial step is agreeing on how to manage incoming emails. Like the office dishwasher, shared mailboxes need clear rules to avoid becoming overlooked. Start with a team discussion on current practices and frustrations, then draft a “this is how we roll” guide. Writing down assumptions reduces errors and annoyances. Ensure there’s an easy way to assign responsibility for tasks, using a simple folder structure or categories. The goal is to reduce bureaucracy while preventing tasks from slipping through the fingers. Monitor the status of tasks—whether actionable or completed—using folders or categories, but keep it simple. Implement and train the team on shared mailbox practices, improving email search settings, and writing emails. Agree that every email should start with a greeting and end with a thank you, including names, for clarity and practicality. In shared mailboxes, less is more. Fewer folders and actions per email lead to more efficiency and team satisfaction. Review practices every three months to minimize bureaucracy and implement small improvements.

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Highlight of the Week: Managed Services Summit Benelux This week, I had the pleasure of attending the MSS Benelux. Here are some key insights from the event: 1️⃣ GENERAL FINDINGS The summit featured a full day of presentations, with Automation and AI well represented. ✅ AUTOMATION Automation was a common theme in most presentations and vendor offerings. Examples included managing different apps in a consolidated manner, end-to-end management platforms connecting with other tools via API, as well as our offering: data- and rule-driven pricing and billing automation for managed services. ✅ ARTIFICIAL INTELLIGENCE The application of AI, particularly generative AI, to introduce new product features was highlighted in many presentations. Examples ranged from aiding technical support personnel to generating data insights. 2️⃣ MSP PANEL FINDINGS At the end of the day, four MSP leaders and experts participated in a panel discussion. Thanks Fook Hwa Tan, Micha Van Der Stoop, Tycho Löke, Will Garside, and the chair John Chapman. The following interesting topics were discussed: ✅ MSP Trend: More Holistic All MSP panel members agreed that MSPs and the technologies used in MSP processes are becoming more holistic and integrated. ✅ MSP Partnering The observation was that while MSPs mostly aim to provide a wide offering and be a one-stop shop for customers, they do not necessarily deliver everything themselves anymore. Instead, they partner for expertise, which also reduces costs. ✅ MSP Offering Standardization and Customization The panel discussed the need for both standardization and customization in MSP offerings. While offering a solid service stack is effective and easy to sell, there is also a need for customization to meet specific client requirements. Example: A customer might take services A, B, and D from the standard stack but have specific requirements for service C. ✅ MSP Monetization Billing was noted as a significant challenge. Example: The variety of service products, price lists, and vendors makes it difficult to get billing right with current processes and tools. 3️⃣ BILLING: WHERE CUSTOMER EXPERIENCE MEETS PROFITABILITY Good Sign was also a Gold Sponsor to the event, and I had the opportunity to present on my favorite topic: how customer experience meets profitability in recurring billing. I emphasized three key points in my speech: ✅ Robust pricing strategies together with flexibility drive GROWTH ✅ Automation empowers EFFICIENCY ✅ Accurate billing enhances CUSTOMER EXPERIENCE I got to also share success stories from @Atea, Fujitsu, and Enfo, highlighting data- and rule-driven flexibility. PS: Special thanks to everyone I met at the event. It was great to discuss with you! PPS: Here in the picture, I am delivering my keynote speech "Billing: Where Customer Experience Meets Profitability." #MSP #ManagedServices #MSSEvent #Automation #Pricing #Billing

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🌍 𝙀𝙣𝙚𝙧𝙜𝙮 𝙈𝙤𝙣𝙞𝙩𝙤𝙧𝙞𝙣𝙜: 𝘼 𝘾𝙖𝙩𝙖𝙡𝙮𝙨𝙩 𝙛𝙤𝙧 𝘿𝙚𝙘𝙖𝙧𝙗𝙤𝙣𝙞𝙯𝙖𝙩𝙞𝙤𝙣 🌱 Eviden’s Energy Monitoring Solution, built on Mendix Low-Code platform, transforms raw data into actionable insights, empowering businesses to optimize energy usage and promote sustainable growth. 🚀 Key Features of Our Solution: 🔍 𝐌𝐨𝐧𝐢𝐭𝐨𝐫 𝐞𝐧𝐞𝐫𝐠𝐲 𝐜𝐨𝐧𝐬𝐮𝐦𝐩𝐭𝐢𝐨𝐧 by location, type, customer, and time 📊 𝐀𝐧𝐚𝐥𝐲𝐳𝐞 𝐮𝐬𝐚𝐠𝐞 𝐭𝐫𝐞𝐧𝐝𝐬 and generate customized reports ⚡ 𝐒𝐞𝐚𝐦𝐥𝐞𝐬𝐬𝐥𝐲 𝐬𝐜𝐚𝐥𝐞 𝐰𝐢𝐭𝐡 𝐜𝐥𝐨𝐮𝐝 processing and easily integrate new smart meters By harnessing these tools, businesses can track their decarbonization ☘️ efforts, ensure regulatory compliance, and support a greener future. Together, we can combat climate change and build a sustainable tomorrow. 🌍 Learn more 👉 https://lnkd.in/dQetaQ7g #Decarbonization #EnergyEfficiency #EnergyManagement #Sustainability #LowCode #Innovation #Eviden #Mendix #SmartMetering

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"I admire your bravery and courage ... " Jafar "Pretty daring ... " Nicole I proudly announce that I will present at XP-days on November 29th in Elewijt. Above are two of the comments I received about my topic. Curious? The topic: "What if you would actually like SAFe?" Bashing SAFe is satisfactory. You get likes on LinkedIn. However, as a coach, you must help your team and the organization, and disliking SAFe may prevent you from being the best version of yourself. Maybe I can help you like SAFe better... During this session, let us try to find positive answers to some of the objections you encounter as an agile coach. #XPdays #Adjugo

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