Amr Hassan

Amr Hassan

Utrecht Area
6K volgers Meer dan 500 connecties

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Egyptian Aviation Academy

Info

Solution-oriented with customer-first and data-informed approach to streamlining product…

Artikelen van Amr

  • Neoliberalism 101
    29 nov. 2023

    Neoliberalism 101

    I recently finished reading second book of Quinn Slobodian "Globalists. The end of empire and the birth of…

    2 commentaren
  • The "​Me"​ Economy
    19 jan. 2021

    The "​Me"​ Economy

    “Out beyond the ideas of right-doing and wrongdoing, there is a field I will meet you there. It's the world full of…

  • Product Management for Dummies
    23 okt. 2020

    Product Management for Dummies

    With the software continuously eating the world and the pandemic ghost reeling from the background has shown nothing…

    2 commentaren
  • A probable future for apps
    3 dec. 2019

    A probable future for apps

    Speaking for the majority of the fortunate humans’ upper end of level 3 and level 4. I believe, that without the need…

  • Digital Bathing...
    15 aug. 2018

    Digital Bathing...

    The "natural" man lives for one motive: to protect his body from pain and to associate it with pleasures. Because he…

    1 commentaar
  • Between thinking and doing
    29 okt. 2016

    Between thinking and doing

    In a world where energy is a sparse commodity, it is an imperative question about how your energy is being spent every…

  • and Happy eGovernments too..
    6 mrt. 2016

    and Happy eGovernments too..

    Things take much longer than you think they would, and then later they happen much faster than you thought they could…

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Activiteit

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Ervaring

  • Liberty Global grafisch

    Liberty Global

    Schiphol-Rijk, North Holland, Netherlands

  • -

    Doha, San Francisco, Amsterdam

  • -

    San Francisco Bay Area

  • -

    San Francisco Bay Area

  • -

    Doha, Qatar

  • -

    Cairo, Egypt

Opleiding

  • Egyptian Aviation Academy

Licenties en certificaten

Ervaring als vrijwilliger

  • Reach Out To Asia grafisch

    Education Volunteer

    Reach Out To Asia

    - heden 11 jaar 3 maanden

    Opleiding

    Traveled to the rural village of Tikapur, Nepal and prepared an interactive material to teach kids grade 4 to 10 "Why English is the language you need to learn for a better future." For 5 days I taught 900 students an easy way to break into English and gave me a good reason to continue doing so.

  • Farm Helper

    First Generation Farmers

    - 1 jaar

    Economische zelfstandigheid

    First Generation Farmers in Brentwood California is a non-profit educational farm that promotes sustainability. It teaches, incubates, and educates First Generation Farmers on Organic Farming to either grow their own food for themselves or others.

    FGF mission is "Educational farming, the millennial way." FGF promotes for Food Accessibility, Women Empowerment, Gender Equality, and Inclusion.

    Duties involved:
    - Community lead for a co-op of 8-15 volunteers while sharing 360…

    First Generation Farmers in Brentwood California is a non-profit educational farm that promotes sustainability. It teaches, incubates, and educates First Generation Farmers on Organic Farming to either grow their own food for themselves or others.

    FGF mission is "Educational farming, the millennial way." FGF promotes for Food Accessibility, Women Empowerment, Gender Equality, and Inclusion.

    Duties involved:
    - Community lead for a co-op of 8-15 volunteers while sharing 360 degrees of educational organic farm duties (Farming, Livestock Management, Recycling and Waste Management, Tutoring School Field Trips, setting up and selling at Farmers Market)
    - A makeover of FGF website. Copy-writing and web-content, product design while remotely managing web-developers and designers to renovate FGF digital identity.

  • ProductTank San Francisco grafisch

    Volunteer

    ProductTank San Francisco

    - heden 5 jaar

    Wetenschap en techniek

    Frequently volunteer to help organize monthly San Francisco chapter meetups and Mind The Product conference

Projecten

  • Country Tickets Dashboard

    Using Jira Search, Structure and Formulas, I have created a unified and flexible filtering Jira Structure to our markets (UK, NL, BE, CH, IE and SK) to easily and timely track their open tickets during E2E and Trial Testing

  • Registering Foreign Entities

    -

    I led the efforts in streamlining and improving our internal audit processes for registering foreign entities that participate in our Ad Creative Workshops, in accordance with the FARA Act. This involved consolidating, cleaning up, and unifying the audit trail documents, which were previously scattered across multiple sources, into a single cohesive system. Additionally, I enhanced our internal tools to increase the effectiveness of monthly audits. These improvements ensure a more efficient and…

    I led the efforts in streamlining and improving our internal audit processes for registering foreign entities that participate in our Ad Creative Workshops, in accordance with the FARA Act. This involved consolidating, cleaning up, and unifying the audit trail documents, which were previously scattered across multiple sources, into a single cohesive system. Additionally, I enhanced our internal tools to increase the effectiveness of monthly audits. These improvements ensure a more efficient and streamlined approach to managing the registration process for foreign entities.

    Andere bijdragers

  • FTC Compliance Dashboard

    -

    I have led the activities that transformed our internal spreadsheets into a consolidated, streamlined, and automated system. This system helps us comply with frequent audits conducted by the FTC. Instead of relying on manual processes and multiple systems, we have built a dynamic and accurate feed into a new CRM dashboard using Tableau. This dashboard eliminates the need for three personnel to manually gather evidence, a process that used to take hours. Now, with this automated system, we can…

    I have led the activities that transformed our internal spreadsheets into a consolidated, streamlined, and automated system. This system helps us comply with frequent audits conducted by the FTC. Instead of relying on manual processes and multiple systems, we have built a dynamic and accurate feed into a new CRM dashboard using Tableau. This dashboard eliminates the need for three personnel to manually gather evidence, a process that used to take hours. Now, with this automated system, we can fulfill assessors' requests in a timely and efficient manner, typically within a few minutes.

    Andere bijdragers

  • Data Onboarding Framework

    -

    After thoroughly examining worldwide data privacy and regulations, I have developed an onboarding framework for Academic Researchers that divides the process into five steps: Awareness, Application, Verification/Authentication, Onboarding, and Offboarding. This framework provides a comprehensive understanding of data and privacy regulations, enabling the creation of a data access system for both high and low sensitivity datasets that aligns with present and future data access requirements. As a…

    After thoroughly examining worldwide data privacy and regulations, I have developed an onboarding framework for Academic Researchers that divides the process into five steps: Awareness, Application, Verification/Authentication, Onboarding, and Offboarding. This framework provides a comprehensive understanding of data and privacy regulations, enabling the creation of a data access system for both high and low sensitivity datasets that aligns with present and future data access requirements. As a result, the framework was embraced as one of the four primary Product Requirement Documents (PRDs) for constructing a cohesive onboarding framework for data products within Meta.

    Andere bijdragers

  • Sharity app

    -

    Worked on a passion project to close the Sustainability Goals funding gap. I have built Sharity
    app MVP available on Android, iOS and Huawei at fundapp.us. Sharity app Fund Causes with
    Everyday Purchases, through re-imagining the relationship between consumers and the brands
    they love. Crowdsourcing consumers’ everyday purchases to make an impact and fund what
    matters, in exchange for rewards, and loyalty.

    Andere bijdragers
    Project weergeven

  • First Generation Farmers Website Overhaul

    -

    Part of my volunteering experience at First Generation Farmers.
    I am utilizing my Product and Project Management skills to lead FGF non-profit website makeover with the remote outsourced Indian team using Agile Scrum methodology. WordPress theme was used, web content management and business analysis skills were needed to plan a new website structure, sitemap to translate the customer's requirements into a new responsive website at competitive pricing and very good quality.

    Andere bijdragers
    Project weergeven

  • addypin.com web-app

    -

    Web app: e-address, an email but for your address. Comes in 2 formats, to share with your friends as WhatsApp drop a pin 'FINDM3.addypin.com' or email '[email protected]'

    Andere bijdragers
    Project weergeven

  • Roaming Workshop "Jawwal Palestine"

    -

    For Vodafone Intelligent Solutions (_VOIS) I facilitated a three-day Roaming and International workshop in Amman, Jordan for the Palestinian telecom incumbent, "Jawwal." The workshop covered several key areas, including:

    - Analysis of National and International Roaming strategies.
    - Addressing geopolitical challenges faced by Jawwal and exploring ways to transform them into opportunities.
    - Examining global market and regional trends to determine the next steps for Jawwal.
    -…

    For Vodafone Intelligent Solutions (_VOIS) I facilitated a three-day Roaming and International workshop in Amman, Jordan for the Palestinian telecom incumbent, "Jawwal." The workshop covered several key areas, including:

    - Analysis of National and International Roaming strategies.
    - Addressing geopolitical challenges faced by Jawwal and exploring ways to transform them into opportunities.
    - Examining global market and regional trends to determine the next steps for Jawwal.
    - Developing strategies for creating new revenue streams and implementing cost efficiency measures.

    Andere bijdragers

  • LTE Roaming Rollout Planning

    -

    Negotiated commercial and technical requirements for LTE Roaming Rollout (IPX, Data Capacity, GRX expansion, Billing and Fraud Requirements)

    Andere bijdragers

  • Billing Migration

    -

    Following Vodafone Qatar's expansion in roaming partners. Billing migration for Roaming CDRs (TAP, NRT, Interconnect, Wholesale IOT, and DWH Reporting feeds) between vendors.

    Andere bijdragers

  • WSMS Modernization

    -

    WSMS Modernization Project. A cost-efficient in-house approach to group customers into 11 roaming customer segments within 4 different roaming experiences each with separate content.

    Andere bijdragers

  • Roaming Hubs Rollout

    -

    Closed Multi-IMSI provided by Vodafone Netherlands. From direct relations of 150+ Roaming Partners in 100 Countries to 540+ in 200 Countries, with Data and 70% CAMEL (Direct, VRS, and Comfone)

    Andere bijdragers

  • CAMEL Migration

    -

    CAMEL Migration to Vodafone Qatar's prepaid customer to allow them to roam in Non-CAMEL networks.

    Andere bijdragers

  • Roaming Technical and Bill Shock Training

    -

    Conducted roaming training to Customer Care on troubleshooting Roaming complaints and resolving roaming bill shocks

    Andere bijdragers

  • NRTRDE Bulk Provisioning

    -

    Created a bulk Provisioning for 500+ NRTRDE roaming partners

    Andere bijdragers

  • Vendors Cost Efficiency

    -

    (Awarded)
    Renegotiated pricing for existing and achieved cost saving of 85% for existing vendors

    Andere bijdragers

  • Roaming Rollout Boost

    -

    (Awarded)
    Roaming Rollout from 430 RPs in 170 Countries to 640 Roaming Partners in 200+ Countries full voice and data with 60% CAMEL coverage

    Andere bijdragers

  • SMS Reporting and Spam Management

    -

    To monetize and manage A2P, developed an extensive SMS IW reports to detect and report "Grey routes, unsolicited SMS, and Spam".
    Contributed and helped technology VAS in developing and customizing spam filters

    Andere bijdragers

  • Roaming Website Modernization

    -

    Lead a project with the technology to change UI and UX for the roaming section.

    Andere bijdragers

  • Siebel CRM Orientation

    -

    (Awarded)
    Helped in conducting training to Customer Care on newly deployed CRM "Siebel"

    Andere bijdragers

  • Roaming Care Training

    -

    Conducted Training to Customer Care on troubleshooting Roaming Complaints

    Andere bijdragers

  • Retail Roaming Support

    -

    Supporting Roaming team with updating Roaming Retail Pricing, and basic roaming operations duties

    Andere bijdragers

  • Blackberry Awareness Contest

    -

    (Awarded)
    Prepared, run, developed and randomly selecting daily winners for the 15 days contest for Customer Care to test their knowledge on newly released product "Blackberry"

    Andere bijdragers

Onderscheidingen

  • I'm Innovative

    Vodafone Egypt

    Exceptional rollout for CAMEL roaming services with a spike in revenues

  • Cost Efficiency

    Vodafone Egypt

    Renegotiated pricing for existing and achieved cost saving of 85% for existing vendors

  • I'm Innovative

    Vodafone Egypt

    Exceptional rollout for roaming services with a spike in revenues

  • Best Performer

    Vodafone Egypt

    Best Performer of the month

  • Best Performer

    Vodafone Egypt

    Top Overtime

  • CRM Champion

    Vodafone Egypt

    Conducted customer care training for newly released CRM 'Siebel'

  • Part Timers

    Vodafone Egypt

  • Best Performer

    Vodafone Egypt

    Best Customer Care Quality Among Part Timers

Talen

  • English

    Moedertaal of tweetalig

  • Arabic

    Moedertaal of tweetalig

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