Accounting Clerk

JOB DESCRIPTION Position Title: Accounting Clerk Department: Accounting Report to: Accounting Manager/Assistant Controller Nature of the Job Basic Purpose & Objective of the Position The Accounting Clerk will assist the Finance Department with the administration of various accounting functions including but not limited to: Income Audit, AR, AP, General Cashier, Payroll and any other areas necessary.
Main Duties Customer Services Delivers the brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers.
Handles all guest and employee complaints and inquiries in a courteous and efficient manner.
Communicates immediately all guest complaints to EAST Host Supervisors or GE Manager.
Maintains positive guest and colleague interactions with good working relationships.
Empowers employees to provide excellent customer service.
Establishes guidelines so employees understand expectations and parameters.
Ensures employees receive on-going training to understand guest expectations.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Financial Ensures that all hotel, company, and local rules, policies and regulations relating to financial procedures are followed.
Operational Monitor master account from check-in through checkout, ensuring correctness of billing.
Prepare and post city ledger adjustment as needed.
Prepare and mail invoices and individual travel voucher accounts with proper documentation in the same day as they transferred to Accounts Receivable.
Attend precon and postcon meetings.
Whenever possible, schedule daily bill review with on-site group contacts.
Prepare group codes and open masters for all unassigned groups on daily event order.
Research and respond to all credit card inquiries and charge backs within time limits set by credit card companies, processing the necessary adjustments when required.
Transmit travel agent disbursements on a weekly basis, ensuring the accuracy of the file prior to transmittal.
Research and respond to all individual travel agent commission inquiries in a timely manner.
Transmit credit and food and beverage batches to credit card companies for payment.
Ensure proper transmittal of debit batches to credit card companies.
Prepare adjustments to reflect receipt of payments from credit card companies upon notification from the bank.
Prepare deposit list for cash and check receipts.
Process weekly the account management software credit approval report.
Enter credit approvals into account management software.
Handle credit card charges for all ancillary billings (electrical, delivery, parking, etc.
).
Clear all “wash-through” accounts in a timely manner.
Audit, apply, research and refund or take as income all advance deposits on individual reservations.
Handle all credit balances on individual accounts.
Maintain inter-hotel accounts, including billing, posting, and identifying payments.
Process and collect certificate billings.
Assist with accounting office issues.
Provide administrative support.
Other duties as required.
People Development Supports Swire Hotels’ cultural and people development implementations and characteristics.
Skills, Qualifications and Experience Requirements Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Most work tasks are performed indoors.
Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to 8 hours per day.
Walking and standing are occasionally required.
Length of time of these tasks may vary from day to day and task to task.
Must be able to lift up to 15 lbs.
on a regular and continuing basis.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
High school or equivalent education required.
Bachelor’s Degree preferred in accounting.
HMS/Agilisys experience.
One to two years cash handling or accounting experience required.