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Posted : Monday, September 02, 2024 08:41 PM
*JOB SUMMARY:* Support all aspects of private touring across all 3 brands of NCLH.
Responsible for managing mailboxes of guests' requests/enquiries, mailboxes from reservations with requests/enquiries as well as assisting guests in designing and creating a custom experience in each port of call that guests request a private arrangement.
Confirm services and follow up on the delivery of services for this specially offered product.
*DUTIES & RESPONSIBILITIES:* * Manage a high volume of private touring and/or ADA requests for all three brands from guests/travel partners, ensuring each request is properly reviewed and responded to in a timely manner.
* Communicate with Ground operators from around the world in regard to designing and creating unique experiences for guests on all 3 brands and obtaining additional information in order to respond to Executive Collection inquiries received from our various mailboxes.
* Research all guest/travel partner inquiries by communicating with ground operators to determine arrangements and attain quotes.
Put together a pricing structure based on findings and present to the guest/travel partner for sale.
* Oversee all the standard private offerings as well as cost and retail maintenance.
* Create and establish specially tailored private tour requests and transfers to/from ship or hotel.
* Create and/or customize Pre/Post Land and Overland programs for all posts worldwide.
* Provide guests, travel partners, and/or reservations team with detailed information as it relates to guests' private request.
Offer options and clearly communicate services and retails before confirming arrangements.
* Add private arrangement into guests' booking account in NVS system once confirmed by guests and operator.
* Relay special private arrangement details and provide support to the Destination Services/Shore Excursions Managers on board with any confirmed and new requests.
* Responsible for the clearance of executive collection waitlists.
* Organize VIP transfers, private tours and special arrangements for the International Reservations Department when requested.
* Update the pricing of the Executive Collection Retail Master and making sure information is readily available to view by our NCL Shorex team and all onboard Shore Excursions Managers.
* Assist the Entertainment Department with organizing transfers and special arrangements of lecturers and media group.
* Manage and update the Turnaround Ground Operator contact list for both corporate offices and all pertaining onboard Management - Destination Services/Shore Excursions Managers.
* Attend meetings and industry functions as required.
* Update the on-board Destination Services Managers with relevant information as it pertains to customized tours, transfers and ground operators.
* Build and update new and current tour programs in MXP throughout the year.
* Perform other job-related functions as assigned.
*QUALIFICATIONS* *DEGREE TYPE:* Bachelor's Degree *FIELD(S) OF STUDY:* Related field of study, or any equivalent combination of education and or relevant experience.
*EXPERIENCE:* Minimum of 2 years of professional experience in the travel industry, both land tours and shore excursions.
Strong understanding/knowledge of different ports and destinations preferred.
*COMPETENCIES/SKILLS:* * Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word, Excel and Microsoft Query.
* Ability to assimilate and summarize details as appropriate to support decision-making.
* Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
* Ability to operate in a team driven environment and accept immediate project responsibility.
* Strong Customer Service, Communication (Written and Verbal) and Interpersonal skills.
* Ability to accomplish assignments displaying detail orientated and well-organized work in an independent manner.
* Must be a detail oriented and well organized.
_To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies.
All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee.
This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
_ Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Paid training * Parental leave * Referral program * Tuition reimbursement * Vision insurance Weekly day range: * Monday to Friday Work setting: * Office Ability to Relocate: * Miami, FL 33126: Relocate before starting work (Required) Work Location: In person
Responsible for managing mailboxes of guests' requests/enquiries, mailboxes from reservations with requests/enquiries as well as assisting guests in designing and creating a custom experience in each port of call that guests request a private arrangement.
Confirm services and follow up on the delivery of services for this specially offered product.
*DUTIES & RESPONSIBILITIES:* * Manage a high volume of private touring and/or ADA requests for all three brands from guests/travel partners, ensuring each request is properly reviewed and responded to in a timely manner.
* Communicate with Ground operators from around the world in regard to designing and creating unique experiences for guests on all 3 brands and obtaining additional information in order to respond to Executive Collection inquiries received from our various mailboxes.
* Research all guest/travel partner inquiries by communicating with ground operators to determine arrangements and attain quotes.
Put together a pricing structure based on findings and present to the guest/travel partner for sale.
* Oversee all the standard private offerings as well as cost and retail maintenance.
* Create and establish specially tailored private tour requests and transfers to/from ship or hotel.
* Create and/or customize Pre/Post Land and Overland programs for all posts worldwide.
* Provide guests, travel partners, and/or reservations team with detailed information as it relates to guests' private request.
Offer options and clearly communicate services and retails before confirming arrangements.
* Add private arrangement into guests' booking account in NVS system once confirmed by guests and operator.
* Relay special private arrangement details and provide support to the Destination Services/Shore Excursions Managers on board with any confirmed and new requests.
* Responsible for the clearance of executive collection waitlists.
* Organize VIP transfers, private tours and special arrangements for the International Reservations Department when requested.
* Update the pricing of the Executive Collection Retail Master and making sure information is readily available to view by our NCL Shorex team and all onboard Shore Excursions Managers.
* Assist the Entertainment Department with organizing transfers and special arrangements of lecturers and media group.
* Manage and update the Turnaround Ground Operator contact list for both corporate offices and all pertaining onboard Management - Destination Services/Shore Excursions Managers.
* Attend meetings and industry functions as required.
* Update the on-board Destination Services Managers with relevant information as it pertains to customized tours, transfers and ground operators.
* Build and update new and current tour programs in MXP throughout the year.
* Perform other job-related functions as assigned.
*QUALIFICATIONS* *DEGREE TYPE:* Bachelor's Degree *FIELD(S) OF STUDY:* Related field of study, or any equivalent combination of education and or relevant experience.
*EXPERIENCE:* Minimum of 2 years of professional experience in the travel industry, both land tours and shore excursions.
Strong understanding/knowledge of different ports and destinations preferred.
*COMPETENCIES/SKILLS:* * Knowledge and competency of NVS/Seaware, along with Microsoft Office, Word, Excel and Microsoft Query.
* Ability to assimilate and summarize details as appropriate to support decision-making.
* Ensure that work meets departmental and organizational standards, while working in a fast paced, multi-tasked and deadline driven environment.
* Ability to operate in a team driven environment and accept immediate project responsibility.
* Strong Customer Service, Communication (Written and Verbal) and Interpersonal skills.
* Ability to accomplish assignments displaying detail orientated and well-organized work in an independent manner.
* Must be a detail oriented and well organized.
_To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies.
All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee.
This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
_ Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Paid training * Parental leave * Referral program * Tuition reimbursement * Vision insurance Weekly day range: * Monday to Friday Work setting: * Office Ability to Relocate: * Miami, FL 33126: Relocate before starting work (Required) Work Location: In person
• Phone : NA
• Location : 7300 NW 19th Street, Miami, FL
• Post ID: 9137839255
