Neeraj Bahl

#panasonicindia #panasonic #customersevice #poorservice #customerdissatisfaction I purchased a refrigerator in 2021 with a 10-year warranty. Now the refrigerator has suddenly stopped cooling, and as per process, I registered a complaint (R16032421753908), and as per schedule, your service partner engineer visited and updated that the compressor only is not working other things are fine. He charged 500 rupees for visiting and shared an estimate repairing cost of Rs. 3000/- for the compressor replacement. Which is under warranty as per your service warranty terms and conditions. After discussion, he was told the compressor is under warranty and will be replaced free of charge, but GAS charging will be cost to the customer. Here, I am unable to understand that gas was leaked out just because of the removal of the compressor; for the leaking of gas, the customer is not responsible. It is the company’s responsibility and must bear this type of cost, whose loss happened just because of the replacement of a warranty product. It seems that the company has committed false warranty terms and just a garishness warranty , or that your service partner is charging wrongly.

4

3 Comments

Marketing Insights from the Lok Sabha Election Outcomes 1. Rural Market Dynamics: Rural voters and consumers are crucial, prioritizing security over vanity. Akhilesh Yadav utilized this in his campaign. Similarly, brands like Finolex Cables succeed by catering to rural markets with reliable, affordable products. 2. Economic Stress and Brand Loyalty: In economic stress, consumers prefer downtrading within trusted brands rather than switching, like choosing a smaller Colgate pack instead of another brand. However, in political stress, voters often switch allegiances entirely, showing a drastic loyalty shift, as seen with the support for Uddhav Thackeray and Sharad Pawar in Maharashtra. 3. Inaccurate Market Research: The fallibility of market research and opinion polls highlights the need for unbiased sampling, similar to how BlackBerry's market dominance was misjudged. This is evident in the inaccurate predictions seen this election season. 4. Maintaining Dominance: Brands and political leaders must continuously innovate to avoid being overtaken. Nokia’s fall due to complacency is a reminder, just as political giants can be unseated by new challengers. There was confusion and a lack of vision in BJP’s set campaign this time. 5. Strategic Collaborations: Forming strong partnerships is key to success. Maruti Suzuki's success with local dealers and the INDI Alliance’s impact in elections demonstrate the power of strategic collaborations. 6. Brand Resurrection: Both political figures and brands can make comebacks by staying true to their core strengths. Leaders like Nitish Kumar and brands like Mahindra exemplify this by focusing on what they do best. 7. Effective Messaging: Negative campaigning can backfire in the long run. Positive, value-driven messaging, like that of Amul, tends to resonate more with audiences, ensuring long-term loyalty. 8. Consumer Authenticity: The discrepancy between research and actual behavior is evident in both consumer markets and elections, as seen in the unexpected results in Madhya Pradesh and Delhi. 9. Localized Strategy: Tailoring strategies to regional needs is crucial. Brands like Hindustan Unilever and the Congress manifesto's state-specific inputs show the effectiveness of localized approaches. 10. Sustained Loyalty: Genuine brand loyalty is cultivated through consistent value, not just temporary incentives. Digital brands such as Flipkart have realized that deep discounts alone are insufficient for lasting customer loyalty. Similarly, short-term strategies did not benefit the AAP party in this election.

73

8 Comments

BSH Home Appliances India has recently named Pinaki Gupta as its new Head of Brand Marketing. Before Joining BSH Home Appliances, Pinaki Served as the Head of Marketing at Nilkamal Limited. Read more- https://lnkd.in/dU3yVq49 BSH Home Appliances Group | Nitin Mishra | Mayank Gupta | Saher Sultana | Bosch | Siemens #Appointment #BSH #Head #Brandmarketing #PinakiGupta #Buinessnews #EletsBrandStory

134

15 Comments

Today's Manufacturing Must-Reads! Euronics India, a company specializing in public washroom #automation, has started operations at its new #manufacturing plant in Gurugram. CEO and MD Viknesh Jain stated that this plant aims to meet the rising demand for commercial and public washroom facilities. The company aims to reach ₹400 crore in revenue by FY 2025-26. The new plant will boost #production capacity, handling 50% of the current order volume. For news in detail click the link in the comment box! Meanwhile, stay tuned for more daily insights into the world of the manufacturing industry! Viknesh Jain | Abhishek Jain | Kiran Tyagi | Jyoti Bahl | Kapil Yadav | PRASHANT SHARMA | PRADIP KUMAR #Manufacturing #Gurugram #Sustainability #WaterConservation #JobCreation #TechInnovation #SmartCities #Business

14

The Evolving Consumer Habits in India: A Shift Towards Modernity India, known for its rich cultural heritage and diverse demographics, is experiencing a profound transformation in consumer habits. This shift, driven by economic growth, urbanization, technological advancements, and evolving lifestyles, reflects a departure from traditional consumption patterns to more contemporary choices. 1. Technology Redefining Shopping Experiences : Smartphones and internet have revolutionized how Indians shop. E-commerce has surged offering convenience, competitive pricing, and a vast array of products in a click. India's e-commerce market is projected to reach USD 99 billion by 2024, growing at a CAGR of 27% from 2020. (Statista) As per RBI digital transactions in India crossed 5 billion mark in March 2021, a significant shift towards online shopping habits. 2. Preference for Quality and Experience : There's a noticeable trend towards quality over quantity. As disposable incomes rise, individuals are willing to invest in products and services that offer superior quality evident in sectors like electronics, fashion, and automobiles, where consumers prioritize reliability, brand reputation, and after-sales service. Millennials and Gen Z, value experiences such as travel, dining out, and entertainment over material possessions. 3. Health and Wellness: The market for these products is expanding rapidly, with categories like organic foods, nutritional supplements, and fitness equipment seeing significant growth. Mintel reports a growing demand for products promoting physical and mental well-being, reflecting changing consumer priorities towards healthier lifestyle. 4. Digital Influence and Social Media : Social media has emerged as powerful influencer of consumer behavior. According to PwC, over 70% of Indian consumers use social media to discover new brands and products, highlighting the importance of digital engagement for brands. As of January 2022, India has over 624 million smartphone users, making it one of the largest smartphone markets globally (Statista). The number of internet users in India is expected to reach 974.3 million by 2025, driven by increasing affordability of smartphones and data plans (Statista). 5. Rise of the Sharing Economy : The concept of ownership is evolving with the rise of the sharing economy. Peer-to-peer rental platforms for accommodations, vehicles, and even luxury goods are gaining popularity among cost-conscious consumers who value access over possession. This trend signifies a shift towards sustainable consumption and efficient resource utilization. The above underscores a dynamic socio-economic landscape driven by technological innovation, evolving values, and shifting demographic profiles. As India continues on its growth trajectory, understanding these consumer trends will be crucial for businesses to adapt, innovate, and cater effectively to the evolving preferences and expectations of the Indian market.

43

4 Comments

Diwali, the radiant Festival of Lights, marks the pinnacle of India's festive season, igniting a frenzy of consumer spending across various sectors, particularly in electronics and consumer durables. As the nation embarks on a dazzling display of lights, decorations, and revelry, businesses in these sectors capitalize on the euphoric atmosphere, rolling out an array of enticing offers, discounts, and new product launches. Retailers of electronics and consumer durables witness a significant surge in demand for products such as: - Panel TVs, smartphones, and laptops - Home appliances like refrigerators and washing machines - Kitchenware and small appliances - Gaming consoles and accessories To tap into this festive fervor, businesses deploy innovative strategies: - Festive discounts and bundle offers - Exchange and upgrade schemes - Easy financing options and EMI plans - Extended warranties and after-sales support This Diwali season presents a lucrative opportunity for electronics and consumer durables brands to: - Boost sales and revenue - Enhance brand visibility and recall - Expand customer base and loyalty - Drive growth and market share expansion In India, Diwali is not just a cultural celebration but a vital period for economic growth, particularly in the electronics and consumer durables sectors. As the nation shines bright with lights, decorations, and festivities, businesses must seize this moment to shine equally bright, capitalizing on the festive spirit to propel growth and success. Exciting time and season for companies to strategize and execute. Consumers to encash offers and emerge as King in the upcoming festival season which starts from Onam in South, Navratri, Durga Puja, Ganeshotsav, Dussehra, Dhanteras and ending with Diwali. Post Festivals Marriage season gifting will take over. #customerisking #consumerdurables #Electronics #Mobile #Handsets #FMCG #FMCD #Smallappliance #Kitchenware

5

A throwback to a memorable event, Electrolux India hosted an inaugural offsite business meet of 2024, called 'Disha.' This event was designed to provide direction for the team, align strategies, and foster collaboration across various geographies. The meet introduced new product launches, innovative marketing initiatives, and essential sales tools, all aimed at equipping the team to drive success and align with the company’s vision. ​ ​ Disha was also a celebration of achievements and milestones. The gala dinner and fun games provided a relaxed environment for colleagues from across India to connect, build stronger relationships, and foster a sense of camaraderie. ​ ​ The impact of Disha was significant. The spirit of the event was encapsulated perfectly by Sudhir Patil, Managing Director, India: ​ ​ "At our first business meet of 2024, 'Disha,' we not only aligned our strategies and shared best practices but also celebrated our achievements and strengthened our team spirit. This event has energized our team and equipped them to drive success innovatively across India, embodying our mantra of Direction Drives Purpose." ​ ​ #ElectroluxIndia #Disha2024 #TeamSuccess #Innovation #Collaboration #BusinessMeet

75

4 Comments

Watch this video! Does your business planning need a relook? Phani Karra

2

When Mr. Ashish purchased a high-end Panasonic refrigerator from Vijay Sales, he never expected it to arrive damaged and defective. Despite multiple follow-ups and assurances, he was left waiting for over 20 days for a resolution. That's where he contacted #GetMyRefund ⚖️ The Result? a. A brand-new replacement refrigerator 🧊 b. ₹5,000 compensation for his trouble 💰 At GetMyRefund, we fight for your consumer rights—because you deserve better! 💯 Have you faced a similar issue? Let us handle the hassle for you. DM us today and let’s get your refund or replacement! #ConsumerRights #GetMyRefund #JusticeServed #ConsumerProtection #ConsumerAwareness #FightForYourRights #RefundSuccess #DefectiveProduct #ConsumerLaw #CompensationAchieved #Panasonic #VijaySales #HappyClient

2

Consumers are looking for smart, premium appliances that can help redefine their living,” says Dhiraj Sharma Head, Marcom & Brand, Panasonic Life Solutions India, as he emphasizes the emerging preference for customers on technological convenience and efficiency of electronic appliances and the growing purchasing power in Tier 2 & 3 markets. Read this article by The Economic Times: https://bit.ly/4bId062

64

2 Comments

India’s recent Test series loss to New Zealand at home—a total whitewash after 12 years—has left fans and analysts seeking answers. Here’s a breakdown of the factors behind India’s loss and the valuable lessons that both sports teams and corporate organizations can draw from it. 1. Adapting to a New Leadership Style• This series was Gambhir’s first major challenge as India’s head coach, bringing a fresh approach and expectations. Adjusting to a new leadership style takes time, and such a significant change at the helm can momentarily disrupt team dynamics.• Leadership transitions are pivotal, requiring clear communication and adaptation. Corporate teams should rally around a new leader, embracing their style and direction to maintain cohesion and focus during the adjustment period. 2. Over-reliance on Star Players• India’s lineup had cricketing giants like Kohli and Sharma, but the team’s dependence on individual brilliance over collective strength became evident. Gambhir’s leadership will need to redirect focus from individual achievement to building a cohesive, well-rounded team.• Relying too heavily on key performers without empowering the entire team creates vulnerability. Leaders must cultivate depth and resilience at all levels. 3. Complacency and Underdog Effect• Facing NZ on Indian soil, which traditionally benefits Indian spinners and batsmen, may have led to a sense of complacency. NZ though less celebrated, came prepared and capitalized on India’s lack of intensity.• Complacency is a trap. In both sports and business, being overconfident in traditional strengths can leave one vulnerable. Businesses that underestimate agile competitors can suffer losses. 4. Execution of Game Plan and Adaptability• India seemed to struggle with adaptability, appearing reactive rather than proactive against NZs disciplined strategies. Gambhir, known for his tactical mindset, will likely work to build greater flexibility and situational responsiveness in the team.• Adaptability is crucial in both sports and business. organisations must remain agile, recalibrating their strategies to meet emerging challenges. 5. Spin Bowling and Batting Skills Under Pressure• Historically, India’s batsmen have been known for their prowess against spin, especially on home soil. Surprisingly, NZ outperformed India in this department, showing greater composure and technique against spin while exposing weaknesses in India’s lineup.• This is a reminder that mastery in a particular skill set cannot be taken for granted. In the corporate world, a company’s core strengths can become blind spots if they aren’t continually honed. 6. Teamwork Over Individual Performances• NZs success stemmed from their cohesive team effort, while India relied more on individual brilliance. Organizations thrive when collaboration and accountability take precedence over individual accolades. Leaders should create a culture where every team member is invested in collective goals.

37

5 Comments

To meet the surging demand in the home appliance market, it's evident that backward integration is the optimal strategy. It will bring greater self-reliance within the Indian manufacturing sector while curbing dependence on imports for crucial raw materials. Initiatives like the #PLI scheme and #MakeInIndia have been pivotal, pushing for local sourcing and value addition. Notably, from a time when local sourcing only accounted for around 20% of the total bill of materials in 2020-21, there has been remarkable progress. The aim now is to elevate this figure to 75% within the next five years. Panasonic's achievement has been significant here in doubling the local value creation from 20% to 40% in just 18 months. NDTV Profit

178

6 Comments

Havells India Ltd has partnered with Jumbo Group, a distributor of consumer electronics and technology products in the UAE, for its foray into kitchen appliances segment in the country. Havells India Ltd | Rahul Murgai | Jumbo Group | Vikas Chadha Click on the link below to know more... #retailnews #retailtrends #retailsector #retailindustry #retailing #retailresults #retailupdates #businessnews #retailgrowth #retailsectornews #retailindia #retailtrends #retailbusiness #ir #IndiaRetailing

6

This article is a self reflection of what happens when a brand listens to its customers and gives them an unparalleled wow experience whilst infusing tech and garnishing it with an outlying design language, that screams " Indian Brands are no less ,but the leaders in this category". We at "boAt lifestyle" are creating those wonderful memories for our customers with our premium yet affordable products across audio , wearable and accessories category. Be it Gifting, trade promos, bundle offers, consumer promos, joining kits, we've been continuously leading the charts and are only going to get bigger and better, across Fintech, Banking, Cement, Pharmaceutical,IT, Manufacturing ,BPO's/KPO's, Fashion, Fitness and many more Industries. boAt Lifestyle Sameer Mehta Aman Gupta Prejit Narayan Manish Singh Anuj Aggarwal Arun Mittal Siya Wadhawan Shrey Walia Ashmeet Sethi Vibhor Jain Vikas Vohra Mehroze Soni https://lnkd.in/gFRNjKZa

58

In a world of cancel culture, cancel every noise with India’s deepest 50dB ANC and listen only to your beats. #realmeBudsAir6, launching on 22nd May, 12 Noon Know more: https://bit.ly/3yvJ9yQ

35

1 Comment

CES, Las Vegas in India!!???, that also in June 2024! 😲 . That was my expression, when I read this add ⬇ in today's newspaper. On reading it little closely, its Consumer Electronics World Expo in Delhi. I'll be a 1st time visitor myself. So - Don't Expect 🔕 - New launches or Announcement in innovation - Global speakers unleashing trends or analysis Looking to build your business in the Indian Sub continent What to Expect ✡ - Meet distributors, buyers, retailers (lots of them) - India Manufacturers mid size ODM/ OEMs for #MakeInIndia (quite a bit) - Trends & Analysis for Telecom, IT and IoT, Internet Usage etc (but Indian) Everybody will walk out with some business, For Sure! Entry/Exits will Not be crowded 🤼 - so relax! PS: Incase you have serious intent, please DM me to fix meetings for you. #indiamarketentry https://cewexpo.com/

14

4 Comments

Unveiling the Secrets of Sunrisers Hyderabad's Dominance in IPL: Lessons for Success in Every Field In the electrifying realm of the Indian Premier League (IPL), where cricketing prowess meets sheer entertainment, one team has consistently captured the imagination of fans and pundits alike: the Sunrisers Hyderabad. Amidst the fierce competition and nail-biting encounters, the Sunrisers have emerged as a beacon of excellence, showcasing a level of dominance rarely seen in the tournament's history. Their recent string of remarkable performances, marked by back-to-back towering totals of 277, 284, and 266 runs in 20-over matches, has left cricket enthusiasts awestruck and eager to unravel the secrets behind their success. Lessons one can learn :- 1. Relentless Focus on Goals:- Just like the Sunrisers team, individuals and teams can achieve remarkable results by maintaining relentless focus on their goals. For example, in the IPL, thet consistently set high targets and pursue them with determination. Their focus on scoring big totals, such as their recent scores exemplifies their commitment to achieving their objectives. 2. Determination to Excel:- There determination to excel serves as a source of inspiration for individuals and teams in any field. Despite facing formidable opponents and challenging match situations, they never give up and continue to strive for excellence. For instance, in a recent match, even after losing early wickets, the Sunrisers rallied together to post a formidable total, showcasing their unwavering determination and resolve. 3. Effective Teamwork:-Cricket, like many team sports, thrives on effective teamwork and collaboration. The Sunrisers exemplify this principle with their seamless coordination and support for each other on the field. For example, the opening batsmen lay a solid foundation, allowing the middle order to consolidate and the lower order to accelerate the scoring rate. This cohesive team effort is crucial to the Sunrisers' success in scoring big totals consistently. 4. Adaptability and Learning:-Adaptability is key to success in dynamic environments, and the Sunrisers demonstrate this trait by adapting their strategies to suit different match situations. For instance, they adjust their batting approach based on the pitch conditions and the strengths of their opponents. Additionally, they continuously learn from their experiences, analyzing their performances to identify areas for improvement and refine their game plan accordingly. 5. Resilience in the Face of Challenges:-Resilience is a hallmark of champions, and the Sunrisers exhibit this quality by bouncing back from setbacks with resilience and composure. For example, in a recent match where there quick scalps, they showed resilience by rebuilding the innings and ultimately posting a formidable total. This ability to overcome challenges and maintain their composure under pressure is a testament to their mental toughness and resilience.

33

2 Comments