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I'm a senior marketing Manager at TechSee, focusing on Account Based Marketing utilizing…
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NICESchool steering committee - Communications and Documentation Team
NICE Systems
-להציג 11 שנים 11 חודשים
ילדים
פרסומים
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Visual Digital Interactions – Capture the complete customer intention
NICE Systems
Read More here: http://www.nice.com/engage/cross-channel-interaction-recording/contact-center-video-recording
According to analysts, real-time visual communications can provide a richer and more personalized experience in specific industries such as financial services, telecommunications and healthcare. In these verticals, video-enabled contact centers allow organizations to extend their geographic reach and agent availability without having to add customer service personnel.
NICE…Read More here: http://www.nice.com/engage/cross-channel-interaction-recording/contact-center-video-recording
According to analysts, real-time visual communications can provide a richer and more personalized experience in specific industries such as financial services, telecommunications and healthcare. In these verticals, video-enabled contact centers allow organizations to extend their geographic reach and agent availability without having to add customer service personnel.
NICE Contact Center Video Recording solution enables organizations to continuously monitor agent performance, provide additional coaching as needed, and maintain a single standard of performance across the operation.אַחֵר הכותבים -
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NICE Engage as a Force Multiplier for Business Applications
NICE Systems
Read More: http://www.nice.com/engage/cross-channel-interaction-recording
According to analysts, by 2016, brands will be competing primarily based on customer experience. At the same time research shows that customer satisfaction is continually dropping and that less than 30% of initiatives to improve customer experience succeed.
One of the reasons for this growing gap is that today’s empowered consumers have a new set of expectations when engaging with brands. They expect companies…Read More: http://www.nice.com/engage/cross-channel-interaction-recording
According to analysts, by 2016, brands will be competing primarily based on customer experience. At the same time research shows that customer satisfaction is continually dropping and that less than 30% of initiatives to improve customer experience succeed.
One of the reasons for this growing gap is that today’s empowered consumers have a new set of expectations when engaging with brands. They expect companies to know them and cater to their needs here and now, but companies are struggling to meet this expectation.
It doesn’t have to be that way. Companies have a huge untapped resource that can be used to bridge the gap between customers and brands through insight and actions – real-time interaction data.
What do contact centers need in order to leverage interaction data to positive experiences?
Get the answers in this NICE Talks videoאַחֵר הכותבים -
שפות
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English
מיומנות שפת אם או דו-לשונית
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Hebrew
מיומנות שפת אם או דו-לשונית
גלה פוסטים נוספים
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Neao
Join Neao CEO, Eti Neaman, for her lecture: "The Power of the group: Cultivating Empathy in Virtual Reality" as part of a webinar conducted by The Israel Chamber of Information Technology - הלשכה לטכנולוגיות המידע בישראל. This insightful session explores how VR therapy fosters empathy within group settings. We'll delve into the power of shared virtual experiences to deepen understanding, overcome anxieties, and build stronger connections. Don't miss out! Register for the event through the link in the first comment. #VRtherapy #GroupTherapy #Empathy #Neao #MentalHealth
2 תגובות -
Enabley
Guess who's going to be our guest on the next webinar! HINT: We Interviewed her recently about partnering with Enabley and you get to benefit from her insights. Thanks for your time and encouragement Adi Lifshitz 🎗️ 𝐓𝐞𝐥𝐥 𝐮𝐬 𝐚 𝐛𝐢𝐭 𝐚𝐛𝐨𝐮𝐭 𝐲𝐨𝐮𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲 Lean Agile Israel, Business Consultants, founded in 2007 to help companies improve their work processes. During the pandemic, we took the opportunity to create a completely digital library of Excellence Courses (Lean Management, Lean-Six Sigma, Management Development, etc.) and drive online training. After investigating several platforms with which to partner, Enabley was chosen. 𝐖𝐡𝐢𝐜𝐡 𝐢𝐧𝐝𝐮𝐬𝐭𝐫𝐢𝐞𝐬 𝐚𝐧𝐝 𝐭𝐞𝐫𝐫𝐢𝐭𝐨𝐫𝐢𝐞𝐬 𝐝𝐨 𝐲𝐨𝐮 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡? Mostly Israeli medium to large organizations. We can help any organization that wants to become more efficient. Our clients come from all industries, with many in product manufacturing. 𝐀𝐧𝐲 𝐜𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐞𝐬 𝐲𝐨𝐮 𝐨𝐫 𝐲𝐨𝐮𝐫 𝐜𝐥𝐢𝐞𝐧𝐭𝐬 𝐟𝐚𝐜𝐞? Convincing large organizations to take a leap of faith and create a learning culture. This involves a lot of resources and employee advocacy and can be hard for management to take the plunge. 𝐀𝐧𝐝 𝐡𝐨𝐰 𝐝𝐨𝐞𝐬 𝐄𝐧𝐚𝐛𝐥𝐞𝐲 𝐟𝐢𝐭 𝐢𝐧? Over the past decade, our Academy of Excellence has trained many learners in face-to-face courses, as well as courses that are more open to the public. When we began creating a digital academy, we realized that it was not enough just to have study materials and a significant adaptation to digital self-learning was required. Through the implementation of courses in Enabley, we learned a lot about the importance of interactivity in learning, Microlearning practices, and much more. 𝐖𝐡𝐚𝐭’𝐬 𝐲𝐨𝐮𝐫 𝐟𝐚𝐯𝐨𝐫𝐢𝐭𝐞 𝐟𝐞𝐚𝐭𝐮𝐫𝐞 𝐚𝐛𝐨𝐮𝐭 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐄𝐧𝐚𝐛𝐥𝐞𝐲? The ability to insert interaction within videos is brilliant! These mid-training interactions allow the trainer to understand if the learner is absorbing. 𝐂𝐚𝐧 𝐲𝐨𝐮 𝐝𝐞𝐬𝐜𝐫𝐢𝐛𝐞 𝐭𝐡𝐞 𝐛𝐞𝐬𝐭 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐲𝐨𝐮’𝐯𝐞 𝐬𝐞𝐞𝐧 𝐰𝐢𝐭𝐡 𝐄𝐧𝐚𝐛𝐥𝐞𝐲? Two standout clients that I introduced to Enabley have created some captivating and essential training for their companies. They both started very skeptical and soon found the platform easy and quicker to create desired courses. 𝐇𝐨𝐰 𝐢𝐬 𝐢𝐭 𝐭𝐨 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐭𝐞𝐚𝐦? When we work with technology and software, it's all terrific if it is useful, but technology changes and advances. It’s so important to feel like there is someone behind the tech. There is always someone I can turn to at Enabley. I always feel that the team will do everything they can to find a solution. And this goes for all the people I have dealt with at Enabley. Join us at the next webinar to hear more from Adi!
1 תגובה -
Nir Bitton
𝗦𝗼𝗺𝗲 𝗰𝗼𝗺𝗯𝗶𝗻𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝘀𝗶𝗺𝗽𝗹𝘆 𝘂𝗻𝗯𝗲𝗮𝘁𝗮𝗯𝗹𝗲: 𝗯𝘂𝗿𝗴𝗲𝗿𝘀 𝗮𝗻𝗱 𝗳𝗿𝗶𝗲𝘀, 𝗺𝗶𝗹𝗸 𝗮𝗻𝗱 𝗰𝗼𝗼𝗸𝗶𝗲𝘀, 𝗮𝗻𝗱 𝗼𝗳 𝗰𝗼𝘂𝗿𝘀𝗲, 𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗮𝗻𝗱 𝘀𝗮𝗹𝗲𝘀. When Elad Shtauber, our VP of Sales Israel, and I joined forces, we immediately recognized the power of our partnership. We discovered the magic of 𝗦𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴—the strategic alignment of sales and marketing, working together toward common goals. 𝗪𝗵𝗮𝘁 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝗶𝘀 𝗦𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴? Smarketing is the seamless fusion of “sales” and “marketing,” combining these two forces to boost collaboration, efficiency, and effectiveness. Instead of operating in silos, both teams unite to target the right audience and optimize every step of the buyer’s journey. 𝗛𝗼𝘄 𝗪𝗲’𝘃𝗲 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗲𝗱 𝗦𝗺𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴 𝗮𝘁 CloudZone: ❐ 𝗢𝗻𝗲 𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗧𝗲𝗮𝗺, 𝗢𝗻𝗲 𝗚𝗼𝗮𝗹: We no longer view ourselves as separate teams; we operate as one strong unit driving growth together. ❐ 𝗟𝗮𝘀𝗲𝗿-𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗢𝗯𝗷𝗲𝗰𝘁𝗶𝘃𝗲𝘀: We’ve moved beyond individual departmental goals to shared outcomes. This alignment has improved our ability to identify and engage qualified leads, driving higher conversion rates and more sales success. ❐ 𝗧𝗿𝗮𝗻𝘀𝗽𝗮𝗿𝗲𝗻𝘁 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻: Through constant, open dialogue and regular syncs, we stay aligned and make data-driven decisions, adjusting our strategy as needed. This agility lets us quickly respond to market changes and customer needs, giving us a competitive edge. ❐ 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗢𝗯𝘀𝗲𝘀𝘀𝗲𝗱 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵: Smarketing enables us to build trust and minimize friction in the customer journey by delivering personalized, relevant, and engaging information at every stage, with seamless transitions between marketing and sales. 𝗧𝗵𝗲 𝗥𝗲𝘀𝘂𝗹𝘁𝘀? Thanks to our full adoption of Smarketing, we’ve achieved remarkable outcomes. Our alignment has boosted efficiency and significantly enhanced our ability to drive growth. This unified approach has also expedited decision-making and elevated the customer experience at every touchpoint.
29 תגובות -
IsraelTech
🌍 From Niche to Diverse—Israeli Tech's Evolving Growth At IsraelTech's latest event, Alon Leibovich from Intel Ignite reminded us why diversification is important. Israel may be known for its cyber and SaaS industries, but we’ve proven time and again—whether it’s flash drives or drip irrigation—we’re experts in deep tech. Don’t put all your eggs in one basket 🧺, and always be ready to branch out! 🌱 💬 What do you think is the next big industry for Israeli tech to diversify into? Let us know in the comments!
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IsraelTech
Navigating Israeli Tech Marketing in Challenging Times 💻🇮🇱 In a recent conversation, content and marketing writer Ronni Kives joined Danya Chazan of WadiDigital - Paid Acquisition & SEO Technology Agency to share tips on maintaining balance and focus during wartime: ✨ For Marketing Pros: "Don't ignore the situation, but stay focused and on point. Authenticity matters more than ever." 💙 For Your Well-Being: Drink water 💧 Breathe deeply 🌬️ Take breaks from the news 📰 Let work be your productive distraction 🛠️ Staying grounded helps us all keep moving forward. 🌍💪 How do you stay sane during tough times? Share your tips below. 👇 Hosted by Danya Chazan
4 תגובות -
Boaz Maoz
See you tomorrow at Google Cloud Day Tel Aviv? Hundreds of passionate cloud tech innovators have already registered to spend the day with us learning and honing skills in the areas of ✅ Advanced use cases for AI ✅ Cybersecurity in the gen AI era ✅ Future proofing your systems with AI-driven infrastructure ✅ Unleashing the power of data and AI ✅ GameDev-ing at scale Whether your organization is cloud native or starting their cloud journey, whether you want to develop innovative customer service or applications to better serve your customers, or increase your productivity – Cloud Day Tel Aviv is where you’ll find inspiration and practical tips. See you tomorrow! #Google #GoogleCloud #CloudForIsrael #CloudDayTelAviv #StartupNation
2 תגובות -
Yariv Zur
The amazing Barak Danin is always sharing past lectures from conferences just before the next ones are coming. This is how I got in my mail this absolute gem of a lecture - how to design medical interfaces to add trust by the users. Adi Simon shares amazing examples of how to reorganize the data on your interface to build the trust the medical practitioners need in order to actually utilized the product. Highly recommended to anyone building medical systems. The lecture is free to watch after a quick registration (Unfortunately in Hebrew). #fertility #productmanagement
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Bavelle Technologies
Have you heard? Our partner, Sasa Software, has been invited to join some of the biggest names in the #cybersecurity industry as a new member of the Israel Cyber Security Consortium, led by Israel #Aerospace Industries. Congratulations to the Sasa Software Team! GateScanner by Sasa Software leverages the power of Content Disarm and Reconstruction (CDR) Technology. Deconstructing every #file & email (including #attachments) to its base elements scans each element individually. Then, it reconstructs the file or email to ensure that only sanitized, safe files enter your #network. Explore the entire GateScanner suite here: https://lnkd.in/ggaeVa3 #informationtechnology #informationsecurity #compliance #datasecurity #documentsecurity #documentscanning
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Dana Pollak-Wasserman
Check out these Five Fast Facts about activities in the Israeli Tech Ecosystem in July 2024! Follow Startup Nation Finder and stay ahead of the curve with up-to-date info about deal flow and high-value startups. 👉 https://okt.to/ArVgEC #FinderData #israelitechecosystem #Israelistartups
2 תגובות -
Hisham Abdulhalim, Ph.D.
https://lnkd.in/eNVrg3nh #Product #Managers are key in AI safety as it's is essential for the responsible development of artificial intelligence, ensuring that systems operate reliably and align with human values. As AI integrates into various sectors, the risks of malfunctions and unintended consequences—such as bias and privacy violations—become increasingly significant. Read about my thoughts on how PMs can drive more AI safety. #AI_Safety #ProductManagers #AI
1 תגובה -
Maya Horowitz
What if all the trending #buzzwords, when put together, actually made sense? 🧐 I spoke about global #election campaigns, and how #AI-generated #deepfake was used in trying to skew them. The talk is in Hebrew, but I'm sure there's an AI for that 😉 It was based on detailed research by CP<R>'s Yoav Arad Pinkas, which can be read here - https://lnkd.in/dGfkR4vE Wikimedia Israel Reichman University Check Point Software https://lnkd.in/dRpPKf3X
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Oren Winter
Take a look at this picture. It was taken today at our Salesforce offices in Tel-Aviv. It shows a few dozens of Salesforce Israel employees in one of our regular all-hands meetings. What's so special about that? Well, that picture was taken exactly 36 hours after Iran launched a massive aerial strike against Israel with 100s of UCAVs, ballistic and cruise missiles carrying about 60 tons(!) of explosives. Thanks to the Israeli Air force, the air forces of the US, UK, France, Jordan and others *and* Israeli innovation and engineering talent who developed the most advanced multi-layered air defense systems in the world - luckily that attack ended up with relatively low impact. It was a sleepless night for all us in Israel who got an advanced notice of the attack and basically spent that night bracing for impact. Now take another look at this picture. 36 hours later - People showing up at the office, talking to each other, having a few laughs, having meetings, discussing deadlines, solving business problems, discussing engineering problems, doing demos, having coffee and lunch together, having an all-hands meeting together. 36 hours ago we were bracing for impact of 60 tons of explosives that were about to fall out of the sky. Take another look at this picture - This is how resilience looks like. You can count on us. We deliver. No matter what. https://lnkd.in/eXSvz3xv
3 תגובות -
Eli Cohen
In a recent interview with Walla, I discussed the crucial topic of safeguarding business data, emphasizing the significant impact of even minor errors by employees on an entire organization. I highlighted key aspects of data security and drew parallels to the largest data breach in history, underscoring its profound implications. #DataSecurity #BusinessProtection #CyberSecurity
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CHAMBER OF COMMERCE ISRAEL - UKRAINE
Israeli Sales Management and Customer Support Startup Acquired by the AI Giant Sana Ctrl (acquired by Sana AI), an Israeli startup with an AI-based platform for sales management and customer support, was acquired by Sana, an artificial intelligence company, to expand Sana’s product capabilities and accelerate development. Additionally, Ctrl will contribute another layer of actions that users can perform directly across all their platforms. Ctrl's platform automatically aggregates sales, support, and customer success team workflows related to customer acquisition and management, integrates with existing systems, and adapts to the specific needs of companies and users. Ctrl optimizes workflows using AI, sends updates to CRM fields, and advises sales and support staff on additional steps to take with clients. Ctrl was founded in 2021 by Omri Sagzan and Aviv Nahum. Earlier, Ctrl completed a $9 million seed funding round led by LocalGlobe and Earlybird, with participation from Dig Ventures, Jibe Ventures, and sales managers from Slack, Intercom, Personio, and Databricks. Sana has developed technology that allows organizations to build customized AI tools that serve as organizational assistants for any team or workflow without coding. Sana was established by Joel Halmerck in 2016. Aviv Nahum, co-founder of Ctrl, added, “Our vision and technology align seamlessly with Sana's core operations. By becoming part of the company, we will accelerate the development of AI-based solutions that revolutionize the way people work and make even the most complex tasks intuitive and productive.” Source: https://lnkd.in/gcAwnvuK
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Get Ai Chatbots
𝐁𝐨𝐨𝐤 𝐲𝐨𝐮𝐫 𝐟𝐫𝐞𝐞 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 𝐧𝐨𝐰: https://lnkd.in/dpbaq37w 𝐒𝐭𝐫𝐮𝐠𝐠𝐥𝐢𝐧𝐠 𝐭𝐨 𝐦𝐚𝐧𝐚𝐠𝐞 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧𝐬, 𝐥𝐞𝐚𝐝𝐬, 𝐚𝐧𝐝 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐚𝐥𝐥 𝐚𝐭 𝐨𝐧𝐜𝐞? With 𝐆𝐞𝐭 𝐀𝐈 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 𝐚𝐧𝐝 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥, you don’t have to! Imagine automating your communication, lead generation, and follow-ups all from a single platform. By combining GoHighLevel’s powerful CRM and automation tools with our advanced AI chatbots, you can streamline every part of your business—boosting customer engagement and accelerating growth. 𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐆𝐞𝐭 𝐀𝐈 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 + 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥 𝐝𝐨 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬? ✅ 𝐀𝐥𝐥-𝐢𝐧-𝐎𝐧𝐞 𝐂𝐑𝐌: Manage leads, customers, and campaigns seamlessly in one platform. ✅ 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Effortlessly follow up with leads and clients using chatbots. ✅ 𝐋𝐞𝐚𝐝 𝐆𝐞𝐧𝐞𝐫𝐚𝐭𝐢𝐨𝐧: Capture and engage leads across multiple channels. ✅ 𝐒𝐚𝐥𝐞𝐬 & 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Automate workflows and outreach to save time and resources. ✅ 𝐂𝐮𝐬𝐭𝐨𝐦 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Sync with your existing systems for maximum efficiency. ✅ 𝐁𝐨𝐨𝐬𝐭 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Keep customers happy with personalized, timely interactions. 𝐑𝐞𝐚𝐝𝐲 𝐭𝐨 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞 𝐚𝐧𝐝 𝐠𝐫𝐨𝐰 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬? Let’s chat about how 𝐆𝐞𝐭 𝐀𝐈 𝐂𝐡𝐚𝐭𝐛𝐨𝐭𝐬 + 𝐆𝐨𝐇𝐢𝐠𝐡𝐋𝐞𝐯𝐞𝐥 can revolutionize your customer interactions and help you scale! 𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐮𝐬 𝐧𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐬𝐭𝐚𝐫𝐭𝐞𝐝! 𝐏𝐡𝐨𝐧𝐞: +𝟏𝟑𝟎𝟓𝟓𝟎𝟖𝟑𝟖𝟏𝟓 𝐄𝐦𝐚𝐢𝐥: 𝐢𝐧𝐟𝐨@𝐠𝐞𝐭𝐚𝐢𝐜𝐡𝐚𝐭𝐛𝐨𝐭𝐬.𝐜𝐨𝐦 𝐖𝐞𝐛𝐬𝐢𝐭𝐞: www.getaichatbots.com #GoHighLevel #GHL #AIChatbots #BusinessAutomation #CRM #LeadGeneration #CustomerEngagement #AutomatedSupport #Automation #GrowYourBusiness #TechInnovation #GetAIChatbots #Chatbots #leadgeneration #leadnurture #AutomatedCRM #getai #aichatbot #chatbot #AutomationServices
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Kachol Balev
🇮🇱 Israeli tech has proven its unwavering strength in the face of adversity. Despite the challenges faced by cybersecurity startups in 2023, our constant innovation, resilience, and agility have allowed us to overcome and create boundless opportunities for visionary entrepreneurs. Join us in celebrating the indomitable spirit and groundbreaking innovation of the Israeli tech sector. Together, we are poised for unparalleled success in the future. 💪🚀 For more information on the impact of recent events and the potential for successful IPOs and exits in 2024, check out the first comment. #IsraeliTech #Resilience #Innovation #Cybersecurity #Entrepreneurs #Success #amyisraelchai #kacholbalev #supportisraelfromanywhere
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The Customer Conference
This year, at The Customer Conference ISRAEL 2024, we will talk about revenue generation and management! Register TODAY! https://lnkd.in/gm9_P_ah "Customer Success as a Growth Engine" by Adi Janowitz (she/her), CCO at HiBob. Adi will share her experience leading a commercial CS organization - that owns not only Gross retention but also Net retention. Why it works, what's the strategy and how to speak revenue and profitability with the board of directors. "Making Your Customer Success Team a Revenue Powerhouse" by Aviel Sivan, Global Head of Customer Success at Windward. We will explore key topics including building successful CS teams, improving retention strategies, introducing revenue KPIs and setting right targets, incentivizing CSMs with team versus individual KPIs, monetizing CS with paid services and organic upsells, and collaborating effectively with the sales organization. "The CSM Toolkit: Transform Product Insights into Revenue" by Ohad Biron, CEO, Bagel In this session, you will learn how to unlock the growth potential of CS & Product partnerships. We will review AI solutions to embrace or be cautious of and tactics to foster collaboration between the teams, while leaving biased opinions aside. Ultimately, you will acquire tools to transform invaluable product insights into actions that delight customers and boost revenue. "The Importance of Partner Success: Driving Customer Retention and Expansion within Your Partner’s Client Base" by Nir Cohen, Director of Partner Success, Silverfort. Nir Cohen is unlocking the true potential of partnerships by fostering success through retention and revenue growth. Partner success is about more than just revenue. It measures success based on new business, renewals, upsells, churn, certifications, and customer health scores. He will dive into the metrics and team management strategies and share insights into our change management approach. "Revitalizing Renewal and Customer Success Teams through Automation and Multi-year Strategy" by Sharon Shafran, VP Customer Success and Operations at NI (National Instruments) This session delves into the journey of implementing a multiyear strategy aimed at revitalizing Renewal Teams, empowering distribution partners to take ownership of renewals through a renewal automation platform, and concurrently scaling Customer Success coverage and effectiveness. "Optimizing Customer Success through RevOps: Strategies, Challenges, and Best Practices" by Leore Spira, Adv., Advisor and Director of Revenue Operations, Blink Ops In this discussion, industry leaders will explore the intricate relationship between CS and RevOps, shedding light on effective strategies, navigating challenges, and uncovering best practices. Attendees will gain valuable insights into aligning cross-functional teams, harnessing data analytics, and implementing scalable processes to drive customer success and revenue growth.
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