Great to get together with some of our European colleagues arriving early at our Dublin HQ in prep for our Xmas party tomorrow! Spain - Argentina - Lithuania - India - Dublin -Limerick - Wicklow - Meath & Peckham!!! 😃 🌲 🍻
Workair
Telecommunications
Dublin 15, Dublin 3,302 followers
Simplifying Cloud Communications. Making it EASY for clients to harness power of CCaaS, UCaaS, AI and Automation.
About us
At Workair, we bring you closer to your customer. We simplify cloud communications for our clients. We advise our enterprise, public sector and contact centre clients on the optimal cloud communication technology to solve their complex communication challenges. Workair build, deploy and integrate those solutions to our clients exact requirements. We help companies to bring voice into their digital transformation journey to ensure that their customers get the same level of service over whatever channel they choose to engage over. We enable customer contact centres to gain a real competitive advantage by bringing enterprise grade features, future proofed infrastructure, agile integrations, advanced reporting and quality management on a SaaS model. Workair use AI and agile integrations to automate repeat tasks, enable self serve, intelligently route customers and assist agents. We enhance customer experience and agent experience using cloud communications technology (UCaaS and CCaaS) and agile integrations into other business applications.
- Website
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http://www.workair.ie
External link for Workair
- Industry
- Telecommunications
- Company size
- 11-50 employees
- Headquarters
- Dublin 15, Dublin
- Type
- Privately Held
- Founded
- 2016
- Specialties
- Cloud Services, Unified Communications, Telecommunications, Information Technology, Call Centre Technology , and Contact Centre Solutions
Locations
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Primary
Get directions
Unit 13, Plato Business Park
Damastown
Dublin 15, Dublin D15FN80, IE
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Get directions
33 Sir John Rogersons Quay
Dublin 2, D02 XK09, IE
Employees at Workair
Updates
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AI has practical and measurable impacts in 3 areas for contact centres: 1. Pre call/contact - ID&V, intelligent routing and voice and chat bots, reducing wait times and transfers. 2. During call - providing live time assistance to the agents. 3. Post call - accurate transcriptions, summarisation, detailied analytics for QM and decisions. The measurable impacts are: 1. Reduced wait times and increased self serve rates. 2. Reduction in AHT by 30%. 3. Reduction in wrap times by 80%. 4. Improvement in decision making through more accurate data and analytics about the real reasons customers are contacting. 5. 100% QM testing.
2024 was all talk about AI. 2025 will all be about how to use AI:- After a year of speculation, 2025 will focus on AI’s tangible business outcomes. The question now is how to use AI effectively—not if. Leaders must recognize that AI’s most transformative applications often emerge in unexpected areas. Success hinges on setting clear goals, like improving decision-making, boosting productivity, or streamlining operations. Organizations must adopt AI with precision and a focus on outcomes. AI is already driving real impact. From enabling quick searches through thousands of documents to identifying patterns in patient data, these tools are transforming how businesses operate. By automating repetitive tasks and acting on insights, companies can unlock new efficiencies and scale faster. In 2025, the divide will be clear: those who harness AI will lead, while others risk falling behind. The time to act is now.
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Once again, rather than send cards or gifts, Workair have chosen to make a charitable contribution for Christmas. We have made a donation to the Jack and Jill Children’s Foundation. Further details on how to donate to Jack and Jill is available here: https://lnkd.in/e3fYMTE any support you can provide them would be hugely appreciated.
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Workair reposted this
Workair was delighted to sponsor The Irish CX Impact Awards at a fantastic ceremony in Dublin last night. Congratulations to all the winners especially The Passport Office and Resilience Healthcare who won the Workair sponsored awards . Big Thank you to all our guests for a very enjoyable evening Dorothy O' Byrne Dara Kiernan 🇮🇪 Clive Hannon Mark Grainger Declan McKibben Michael McCarthy
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Workair was delighted to sponsor The Irish CX Impact Awards at a fantastic ceremony in Dublin last night. Congratulations to all the winners especially The Passport Office and Resilience Healthcare who won the Workair sponsored awards . Big Thank you to all our guests for a very enjoyable evening Dorothy O' Byrne Dara Kiernan 🇮🇪 Clive Hannon Mark Grainger Declan McKibben Michael McCarthy
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Workair reposted this
The team at Workair extends their heartfelt congratulations to all the winners of The Irish CX Impact Awards 2024! Here’s to continued success and groundbreaking achievements! #CXAwardsIRL #CXImpactAwards
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Workair is delighted to announce the appointment of Annette Hickey as independent non-exec director to the board. Stephen Mackarel commented 'We are thrilled to welcome Annette to Workair. Her expertise will play a key role in supporting the executive team as we refine and execute our strategy. At Workair, we pride ourselves on being a genuine partner to our clients, helping them select and implement the optimal technologies to enhance their customer experience strategies. This commitment to collaboration and innovation has solidified our reputation as a trusted, customer-focused partner. It is this dedication that has enabled us to attract top industry professionals like Annette and our Chair, Pat Moynihan, to guide us through the next phase of our ambitious growth journey' Pictured the Workair board Stephen Mackarel Annette Hickey Paul Walsh Pat Moynihan
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Workair reposted this
All set to go at the Irish CX Impact awards 2024. Best of luck to all those short listed for and award.
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Best of luck to all the finalists and looking forward to meeting you on the night!! The Irish CX Impact Awards Calor Gas Ltd Bord Gáis Energy Resilience Healthcare Pobal Bus Éireann
Workair joined as a sponsor to the 2024 The Irish CX Impact Awards, and they are proudly sponsoring the CX Impact in Government & Public Sector and CX Impact in Utilities & Healthcare. To know who the finalists are this year, click here: https://lnkd.in/dbxYxXe We are really looking forward to having Workair at the event on November 28thth, 2024 at the Crowne Plaza Hotel, Santry. #CXAwardsIRL
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