OECD Public Governance a republié ceci
🆕 OECD report highlights 5 #innovation trends in #PublicServices, drawn from nearly 800 cases across 83 countries. ➡️ Public services are the main touchpoints between governments and people. As societies change, so do the expectations placed on public services, prompting governments to find innovative ways to meet these evolving needs. It describes pioneering practices that demonstrate governments’ commitment to promoting principles of human-centred innovation of public services, as put forward by the OECD Recommendation on Human-centred Public Administrative Services. These cases reflect a shared understanding that effective public services must not only be efficient but also inclusive, accessible and adaptable to people’s needs. It is these very qualities which impact lives, business competitiveness and social prosperity, and shape trust in public institutions. Download report 🔗 https://lnkd.in/dP24kD67 Five trends in innovation for better public services: 1. Future-oriented & co-created ➡️ Governments are working with users and stakeholders to co-design solutions and anticipate future needs, creating public services that are flexible and responsive to change, and are therefore more resilient and sustainable in the long term. Standout cases from 🇫🇮 Finland, 🇮🇪 Ireland, 🇳🇴 Norway, & 🇺🇸 USA 2. Digital & innovative ➡️ Governments are investing in scalable digital infrastructure, experimenting with emergent technologies, and expanding innovative and digital skills. Standout cases from 🇬🇷 Greece, 🇮🇹 India, 🇮🇹 Italy, 🇵🇹 Portugal & 🇰🇷 SouthKorea. 3. Accessible & inclusive ➡️ Governments are advancing proactive and personalised services for increased accessibility, inclusion, and equity. Standout cases from 🇷🇸 Serbia, 🇸🇪 Sweden & 🇺🇸 USA 4. Data powered ➡️ Governments are using both traditional and non-traditional data sources to guide public service design, implementation, and improvements. They are increasingly using experimentation to navigate complex and unpredictable environments. Standout cases from 🇸🇬 Singapore, 🇰🇷 South Korea, 🇹🇷 Türkiye & 🇬🇧 UK 5. Public participation ➡️ Governments are seeing public services as an opportunity for citizens to exercise their rights and hold governments accountable for upholding democratic values. Standout cases from 🇦🇺 Australia, 🇫🇷 France & 🇪🇸 Spain #PublicServiceInnovation #PublicSectorInnovation Bruno Monteiro, João Lopes, Simone Maria Parazzoli, Claire Karle, Carlos Santiso, Marco Daglio, OECD Public Governance