Effective Date: 02/01/2024
Welcome to Founders Club, an initiative by NPO Shramidhi Foundation and executed by HBF Direct Limited. We are committed to delivering high-quality services to support and nurture entrepreneurs. To ensure transparency and clarity regarding our services, please review our Refund and Cancellation Policy. This policy outlines the terms under which payments are handled and cancellations are processed.1. General Overview
At Founders Club, we offer various services, including memberships, events, workshops, and consultancy. Due to the nature of our services, we have established a strict policy regarding refunds and cancellations to ensure fairness and operational efficiency.
2. Refund Policy
2.1 Non-Refundable Payments: All payments made to Founders Club for any of our services are non-refundable. This includes, but is not limited to, fees for memberships, event registrations, workshops, and consultancy services. Once you have completed a transaction, we are unable to offer a refund under any circumstances. This policy helps us manage our resources effectively and maintain the quality of our services.
2.2 Why Payments Are Non-Refundable: Our non-refundable policy reflects the investment we make in planning, organizing, and executing our services. Many of our offerings involve upfront costs, contractual obligations, and resource allocations that cannot be recovered or reallocated if a cancellation occurs. Therefore, we uphold this policy to sustain our operations and continue providing value to all our users.
2.3 Exceptions to Non-Refundable Policy: While our standard policy is that all payments are non-refundable, we recognize that extraordinary situations may arise. In exceptional cases, and solely at the discretion of Founders Club, we may consider offering a credit for future services or events. Any such exceptions will be handled on a case-by-case basis, and no guarantees are made regarding the issuance of credits.
3. Cancellation Policy
3.1 Advance Notice Requirement: To cancel any service, event participation, or membership, you must provide written notice at least 30 days in advance of the scheduled date or the start of the service. This advance notice allows us to adjust our plans and manage resources effectively. Cancellations made less than 30 days before the scheduled date will not be accepted, and no credits or refunds will be provided.
3.2 How to Cancel: Cancellations must be submitted in writing. You can initiate a cancellation by:
• Email: Sending an email to [email protected] with the subject line "Cancellation Request." Please include your full name, contact details, and a brief description of the service or event you wish to cancel.
• Online Contact Form: Completing the cancellation form available on our website.
3.3 Required Information: To process your cancellation request efficiently, please provide the following information:
• Your full name and contact details (email and phone number).
• The specific service, event, or membership you wish to cancel.
• The scheduled date or term of the service or event.
• Any additional information that might be relevant to your cancellation.
3.4 Impact of Cancellations: While cancelling a service, event, or membership does not entitle you to a refund, you may have the option to transfer your booking or membership to another eligible individual. Please contact us to discuss transfer options if applicable.
4. Special Considerations
4.1 Health and Safety Concerns: If you are unable to attend a scheduled service or event due to health and safety concerns, such as an illness or an emergency, please contact us as soon as possible. While we uphold our non-refundable and cancellation policies, we may consider alternative solutions to support you during such circumstances.
4.2 Force Majeure Events: In the event of unforeseen circumstances beyond our control, such as natural disasters, governmental actions, or other acts of God that prevent us from delivering a service or holding an event, we will notify you promptly. Under these conditions, we may offer alternative dates, virtual participation options, or credits for future services.
4.3 Policy for Group Bookings: If you have made a group booking for multiple participants, the same non-refundable and 30-day advance cancellation notice applies. Cancellations or changes to group bookings must be managed collectively and submitted in writing by the person who made the booking.
5. Contact Information
If you have any questions or need further assistance regarding our Refund and Cancellation Policy, please feel free to reach out to us. We are here to help and provide any additional information you may need.
• Email: [email protected]
• Phone: +91 9818952322
• Address: 148/149, 1st Floor, Tower B, Ithum Building, Sector 62, Noida, UP 201309 IN
Our team is committed to responding to your queries and concerns promptly.