Online Dispute Resolution

Number of complaints by country

Country of trader
	#																															TOTAL
Country of consumer
		658	17	5	17	26	1836	28	4	118	18	62	18	6	709	209	3	87	2	17	112	4	42	237	4	29	17	9	34	7	8	4343
		48	1624	12	10	23	618	26	14	235	17	634	22	6	464	562	6	76	1	43	163	8	15	1332	8	26	53	16	64	9	4	6139
		28	17	981	10	20	188	4	1	62	8	45	37	1	976	139	1	71	-	10	21	3	45	168	4	58	5	110	8	15	11	3047
		9	12	6	71	4	96	2	2	24	4	13	38	-	389	43	-	17	2	5	20	1	10	40	-	13	-	14	3	-	-	838
		33	8	12	4	476	195	7	3	33	3	25	13	1	561	138	1	31	1	16	46	4	12	134	6	50	15	4	27	38	25	1922
		899	231	38	109	181	33248	245	92	1212	198	863	118	22	1860	1430	30	579	13	157	1265	33	198	2798	52	385	109	62	512	42	47	47028
		24	12	9	4	12	198	301	6	43	1	43	6	1	224	109	1	31	-	7	27	4	9	121	31	10	10	3	83	3	-	1333
		4	3	1	4	10	89	5	180	62	14	25	6	1	111	40	-	20	1	32	12	37	9	69	9	16	6	1	20	3	2	792
		122	138	25	39	149	2012	60	34	14508	106	1227	117	19	1670	2139	26	490	8	159	1140	31	137	2289	98	102	434	34	279	43	6	27641
		20	9	4	7	11	212	12	9	36	124	23	7	2	74	50	-	7	2	8	20	9	42	74	24	9	13	1	55	1	-	865
		242	1058	41	62	528	3105	80	55	2336	162	15871	157	16	1073	1695	22	854	6	485	1779	23	65	2148	81	162	671	39	290	26	16	33148
		26	18	51	30	20	276	7	4	113	8	93	1035	-	321	192	1	89	-	7	28	11	42	184	5	37	12	18	28	12	8	2676
		19	11	5	5	24	157	4	3	55	5	20	11	374	189	94	-	31	-	9	13	5	7	73	4	24	8	3	5	40	9	1207
		37	33	41	10	117	303	4	2	69	3	53	16	10	4297	271	1	59	-	35	55	8	21	240	9	144	17	434	21	54	191	6555
		42	19	7	7	18	239	20	3	199	20	66	31	2	367	2293	8	55	-	21	54	9	32	336	7	21	23	10	48	4	2	3963
		2	1	-	-	2	6	1	1	5	-	-	-	2	88	15	6	9	-	-	2	1	5	4	1	3	3	1	6	-	-	164
		97	112	46	61	74	1628	29	18	2033	61	532	79	15	4448	2444	10	9256	8	251	1932	20	207	1220	58	92	74	49	161	32	11	25058
		1	-	-	-	1	16	-	-	2	1	3	-	-	10	2	-	3	9	-	1	-	2	5	-	-	-	-	-	-	-	56
		11	6	1	5	17	115	12	36	36	6	20	3	4	373	113	2	39	1	839	19	66	8	106	14	50	9	2	27	5	2	1947
		10	22	1	1	3	132	4	15	24	5	55	9	1	70	56	2	21	-	4	65	2	4	30	1	2	10	2	14	-	-	565
		7	2	4	3	5	75	4	14	18	2	13	4	1	159	41	-	26	-	16	11	118	5	37	1	7	2	3	16	3	1	598
		5	4	3	4	2	49	2	1	22	-	11	1	1	89	97	-	21	-	1	14	-	65	36	1	5	3	-	3	1	-	441
		57	156	5	7	20	543	59	2	182	8	165	19	1	528	363	3	81	-	51	171	6	28	3916	11	20	37	11	92	4	3	6549
		20	6	2	5	5	108	55	7	30	1	26	4	2	294	43	-	14	1	7	18	3	8	80	178	14	6	3	167	2	-	1109
		42	26	25	44	69	1079	37	17	154	3	125	30	7	6364	752	2	100	-	55	1136	18	40	730	19	4166	42	13	136	22	14	15267
		28	43	6	16	57	578	17	20	2071	28	427	32	3	293	405	2	134	-	60	128	11	28	447	12	33	2681	9	38	16	8	7631
		47	38	111	21	67	399	13	12	151	20	123	54	1	3135	228	5	152	1	30	93	7	192	351	15	185	15	2013	20	32	23	7554
		61	16	4	9	14	334	93	11	90	7	55	15	1	399	135	1	36	-	14	26	9	48	172	49	27	15	3	437	4	4	2089
		13	4	6	4	6	112	-	2	35	-	12	7	9	89	31	-	23	-	3	10	2	3	46	1	18	2	9	3	67	4	521
		13	9	6	5	77	84	2	4	29	-	11	3	1	366	97	-	9	-	3	15	-	14	58	4	20	13	2	5	10	171	1031
	TOTAL		2625	3655	1458	574	2038	48030	1133	572	23987	833	20641	1892	510	29990	14226	133	12421	56	2345	8396	453	1343	17481	707	5728	4305	2878	2602	495	570	212077

Reports and statistics

Number of complaints by country

Top 10 most complained about sectors

Percentage of national and cross-border complaints

Online Dispute Resolution

Name of sector	Number
Airlines	59591
Clothing (including tailor-made goods) and footwear	22563
Information and communication technology (ICT) goods	15190
Electronic goods (non-ICT/recreational)	10575
Hotels and other holiday accommodation	10193
Furnishings	7816
Leisure goods (sports equipment, musical instruments, etc)	6870
Spares and accessories for vehicles and other means of personal transport	5827
Large domestic household appliances (including vacuum cleaners and microwaves)	5344
Mobile telephone services	3857