Marco Kleiner

🌟What if you could enhance guest satisfaction, boost employee performance, and achieve an impressive 12:1 ROI by building an "upselling culture" in your hotel? Hotel Drei Quellen Therme did just that with UpsellGuru's Pre-arrival and On-arrival programs! 🎉 Discover how this luxurious wellness sanctuary unlocked its upselling potential to achieve impressive revenue and profit while elevating guest satisfaction and employee performance. Read the full case study and discover the secrets behind Hotel Drei Quellen Therme's success: ➡️ https://lnkd.in/g-5PXge8 #hospitalityupselling #guestsatisfaction #revenuegrowth #casestudy #upsellguru

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Exciting insights from the 💙of hospitality: 🏨 In March, at the ITB Berlin Convention, we saw an incredible gathering of hotel industry leaders, travel experts, and booking innovators. The Tophotel team had engaging discussions with top hospitality experts, diving deep into current challenges, emerging trends, and the exciting evolution of the industry. 💡Among the insightful contributors was Thomas T. Hagemann, COO of MEININGER Hotels, who shared his expert take on the hospitality world. Are you curious to learn what Thomas and other leading experts discussed? Check out the full article for a fresh perspective on the industry. 📖 #HospitalityInsights #TravelTrends #IndustryInnovations

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🌟 Today, we present our topic of the week with best practices for tourism professionals. We look forward to your feedback and opinions on our topics! 🔍 Is working from home possible in the hotel and hospitality industry❓ 🙋We recommend exploring this topic. Employees, especially those from Generation Z, increasingly value this. Not only homeoffice, but also flexibility at work, such as the possibility of a workation, i.e., working from a different location for a period of time. Large hotel chains, in particular, can offer this flexibility to their employees. It's important to understand what employees want, as their requirements change with different life phases. 💡 Appreciation is the key to employees enjoying their tasks! #falktours #BestPractices Giovanni Cocco Gabriele Mery Nadine Kruselburger Marcus Juppe Robert Zug Nadia Albertini Marlene Roniger Andreas Arquin Agnieszka Maszner-Paprocka

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🎉 Curious about how UpsellGuru is empowering hotels to unlock their upsell potential? Hear it straight from Hotel Drei Quellen Therme Director Simon Schmidt. (We also want to give a special shoutout to one of our expert trainers Fabian Bartnick for inspiring the hotel team's success story! 🎉) Discover how our Pre-Arrival and On-Arrival Programs have taken guest experiences, revenue and profit to the next level. 👉 Check the full video and article here: https://lnkd.in/g-5PXge8

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Upselling is a powerful tool for hoteliers to increase revenue and profitability, yet some mistakenly believe it’s not worthwhile. Here’s the truth: 📍 Revenue Boost: Upselling boosts revenue by encouraging guests to upgrade their rooms or add services, leading to a higher average booking value. Your revenue grows the more your guests spend. 📍 Increased GOP: Upselling generates additional income with minimal acquisition costs, directly impacting your Gross Operating Profit (GOP). It’s a low-lift strategy with a high return! 📈 Stop missing out - unlock your hotel’s hidden profit potential with UpsellGuru’s comprehensive suite of upselling programs. Let’s connect today: https://www.upsellguru.com

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🎤🏨 Taylor Mania: Boost Your Hotel's Revenue During Major Events🌟 As Taylor Swift's concert in Vienna demonstrates, major events can significantly boost local hospitality demand. Tickets are sold out, and Vienna's hotels have experienced a surge in bookings. This is an example of how major events can boost both revenue and occupancy rates. Here are some strategic tips to capitalize on such opportunities: 𝐄𝐯𝐞𝐧𝐭 𝐂𝐚𝐥𝐞𝐧𝐝𝐚𝐫𝐬 📅 Stay informed about upcoming events in your city. High-profile concerts, sports events, and festivals can attract thousands of visitors. Plan your marketing and pricing strategies around these dates. 𝐃𝐲𝐧𝐚𝐦𝐢𝐜 𝐏𝐫𝐢𝐜𝐢𝐧𝐠💲 Adjust your room rates based on demand. Implement dynamic pricing models that allow you to increase rates as event dates approach and demand spikes. Ensure your pricing remains competitive yet maximizes profitability. 𝐒𝐩𝐞𝐜𝐢𝐚𝐥 𝐏𝐚𝐜𝐤𝐚𝐠𝐞𝐬 🎁 Create event-specific packages. Include transportation to the venue, early check-in, late check-out, or themed amenities. Tailored packages enhance the guest experience and encourage longer stays. 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐞 𝐋𝐨𝐜𝐚𝐥𝐥𝐲 🤝 Partner with local businesses and event organizers. Offer exclusive deals for event attendees or collaborate on promotions. This not only increases your visibility but also provides added value to guests. 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐎𝐧𝐥𝐢𝐧𝐞 𝐏𝐫𝐞𝐬𝐞𝐧𝐜𝐞🌐 Ensure your hotel is easily found online when people search for accommodation related to the event. Invest in SEO, update your website with event-related content, and utilize social media to attract potential guests. 𝐆𝐮𝐞𝐬𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 😊 Focus on delivering exceptional service. Event attendees are likely to return if they have a memorable experience at your hotel. Positive reviews and word-of-mouth can drive future bookings. 𝐋𝐞𝐯𝐞𝐫𝐚𝐠𝐞 𝐃𝐚𝐭𝐚 📊 Analyze booking patterns from past events. Understanding peak booking times and guest preferences can help you refine your strategies for future events. 𝐇𝐨𝐰 𝐚𝐛𝐨𝐮𝐭 𝐰𝐞 𝐭𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦 𝐞𝐯𝐞𝐫𝐲 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐨𝐜𝐜𝐚𝐬𝐢𝐨𝐧 𝐢𝐧𝐭𝐨 𝐚 𝐜𝐡𝐚𝐧𝐜𝐞 𝐭𝐨 𝐠𝐞𝐧𝐞𝐫𝐚𝐭𝐞 𝐫𝐞𝐯𝐞𝐧𝐮𝐞, 𝐮𝐭𝐢𝐥𝐢𝐳𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐮𝐥𝐥 𝐫𝐚𝐧𝐠𝐞 𝐨𝐟 𝐨𝐩𝐭𝐢𝐨𝐧𝐬 𝐚𝐯𝐚𝐢𝐥𝐚𝐛𝐥𝐞 𝐢𝐧 𝐒𝐞𝐞𝐤𝐝𝐚'𝐬 𝐩𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨? 🚀

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When it comes to navigating the complexities of buying or selling a hospitality business, expertise matters! Max Wensauer, one of LINK’s most trusted brokers, explains how a dedicated hospitality broker provides invaluable insights, expert advice, and strategic support to help you maximize value and streamline the entire process. 💥 For further details or to get in touch with a LINK Hospitality Broker by calling 0800 546 528. #BuyaBusiness #SellaBusiness #Hospitality #Broker

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"Customer service isn’t a cost center. It’s a sales driver." Here’s a new episode of the 𝗖𝗮𝗿𝗱𝘀 𝗔𝗴𝗮𝗶𝗻𝘀𝘁 𝗖𝗼𝗺𝗽𝗹𝗲𝘅𝗶𝘁𝘆 podcast! 🚨 In Episode 9, Anika Tannebaum (aka the “Service Queen”) joins Jan Hugenroth to bring a fresh approach to customer service, drawing inspiration from her experience in the hotel industry: 🏨 Treating customers as guests. In the hotel world, when a guest complains about their room or your service, you don’t just solve their problem—you make their experience better. Maybe you offer them a coffee, a cocktail, or something special to turn the moment around. Anika's approach applies this same principle to customer service by… 🛎️ Empowering agents to ask “What can I do to improve this customer’s experience?” 🧳 Giving your CS team the right budget and framework for these goodwill actions 🍽️ Having full buy-in from leadership to recognize that making customers happy drives sales and retention 👇 As Anika says, “No company succeeds with unhappy customers.” Tune in to hear the full episode here: https://lnkd.in/emJ7MTs4

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As 2025 approaches, now is the time to refine your strategy and set your hotel up for success. h2c GmbH’s Direct Booking Acceleration latest study reveals key findings from cutting-edge hotel technology trends research, offering actionable insights to help you stay ahead. Here’s a sneak peek at what you’ll uncover: 📈 Internet Booking Engines (IBE): Usage grew from 19% in 2019 to 21% in 2023, fueled by loyalty and member programs. 🌐 Online Travel Agencies (OTAs): Holding a steady share in the booking landscape. ⬇️ Offline bookings: Declining as digital channels dominate. 📱 Mobile first: Nearing 50% of all IBE bookings! 💼 Ancillary and item sales: Becoming increasingly vital for revenue growth. These insights will inspire and empower you to fine-tune your strategies and capture more direct bookings in the year ahead. 📌Find the report's details in the first comment! #Hospitality #DirectBookings #HotelTechnology #HotelMarketing #HospitalityTrends

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Today, consumer opinions play a decisive role in purchasing decisions, making it essential for businesses to stay in control of their #onlinereputation. For hotel chains and groups, however, reputation management is far from simple and goes well beyond just collecting reviews. With our online reputation management tool D / AI Coach – born from the evolution of our #TravelAppeal – you can turn every review into an opportunity to elevate the profile of your business and maximise profits. Let's see how.

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Understanding Payment Rules 🧾 Offering +25 payment methods for our hotel partner's guests is easy. Understanding how hotels configure their payment rules in the PMS is a different ballgame 🥍 We need to understand ALL the hotels' payment rules so that the guest experience during the web check-in/out is 100% intuitive. With AeroGuest, hotels can take a deposit, require pre-auth, get a Credit Card on file for extra during stay, and take a surcharge on corporate cards,- to name a few. And that's across 14 PMSs ✔️ Pre-arrival Payments have become a strategic component for hotels through Guest Interaction and Communication. AeroGuest Payment in collaboration with Adyen is a powerful cocktail 💪🍸

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Who’s behind HotelPartner Revenue Management? Today, we’d like to introduce you to Nick Herbold! 👋🏼 Nick has been part of the HotelPartner Revenue Management team since March 2024 and works in Hamburg. As a Senior Implementation Manager, he ensures smooth onboarding for new clients and the optimisation of existing system integrations alongside the Implementation Team. #𝗔𝘀𝗸𝗡𝗶𝗰𝗸 A day in the life: 🗓️ “My day starts with coffee, checking emails and messages, followed by a morning team meeting. After that, I prioritise tasks and get them done.” Favourite emoji? 👋 “The waving hand! At the end of a workday, I virtually wave goodbye to my colleagues and wish them a lovely evening.” Something no one knows about him? 💭 “I only have the ‘Seahorse’ swimming badge – but hey, it still counts!” Tidy desk or chaotic? 📂 “Chaotic at my home office, but neat and tidy at the office.” When I hit a slump at work… 🌬️ “I put everything aside for a moment and look out the window for a few minutes. It helps clear my head.” Three things I can’t work without: ☕ Coffee 🖊️ Pen and paper 👫 Colleagues Why my colleagues are the best: 😊 “… because I can always count on their support. That makes working together truly special.” #HotelPartner #Hotelindustry #Hospitality #Team

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Did you know? One of the most fascinating aspects of hotel extranet systems is their ability to support dynamic pricing strategies. This means that room rates can automatically adjust in real-time based on market demand, ensuring optimal pricing at all times. With this capability, hotels can significantly increase their revenue by capitalizing on peak booking periods and reducing rates during off-peak times to attract more guests​. Enhance your hotel’s competitiveness with OneClick IT Consultancy Pvt Ltd's state-of-the-art Hotel Extranet solutions. Streamline your operations, boost guest satisfaction, and stay ahead of the curve with our innovative technology. 🚀✨ Tap the link below to learn more: https://lnkd.in/dpiwAqEJ #hotelextranet #hospitalitytech #hotelmanagement #traveltech #hotelsoftware #dynamicpricing #realtimeupdates #guestsatisfaction #bookingefficiency #revenuemaximization #seamlessintegration #hotelindustry #hotelinnovation #hoteloperations #travelsolutions

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Debunking Hotel Myths! Myth: Hoteliers must adhere to rate parity. Fact: This depends on your contract with third-party platforms. The European Commission's ruling against Booking.com’s rate parity clause is reshaping the landscape. While DACH hoteliers are already benefiting, the UK might follow suit soon. How to achieve success?  1. Implement a strong revenue management strategy. 2. Use technology to optimise rates like our direct booking manager 3. Ensure a seamless booking process to prevent basket abandonment. Stay ahead of digital trends and learn more now: https://lnkd.in/eAY-4NjN #HospitalityIndustry #RevenueManagement #HotelTech #DirectBookings #HotelMarketing

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🌟 Optimize customer review management with AI! 🌟 Discover how integrating artificial intelligence transforms customer feedback into strategic opportunities for your hotel. 💡 Key benefits: - Cost reduction: Automate review management for substantial savings. - Team support: Free up your human resources for more impactful tasks. - Advanced personalization: Tailor each response to reflect the uniqueness your establishment. - Optimized management: Efficiently handle a high volume of reviews with near-instant responses. - Consistent communication: Maintain brand coherence in all interactions. 🤖💬 AI and writers work together to provide nuanced and personalized responses, even for the most delicate comments. 🔗 Curious to see how it works in practice? Scroll through our carousel for a detailed overview and start your free trial today! www.hotelspeaker.com #Hospitality #CustomerExperience #HotelManagement #ArtificialIntelligence #Innovation #onlinereputation #reviewresponses 

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Did you know, 80% of hotel revenue is expected to come from online sales in the next 3 years? Now's the time for digital transformation. We are pleased to share the 2024 digital maturity report for the world's top hotel groups here! Discover how the world’s top 20 hotel groups perform across 12 core aspects of digital effectiveness covering aspects such as organic search, website effectiveness and personalisation. Key findings include: 100% of hotel websites underperformed in key areas like email marketing and speed. Only 1 hotel met Google's 3-second page load time, while the slowest took 20.90 seconds! 60% of hotels lacked personalisation, missing out on up to 15% revenue growth. Explore the strengths and weaknesses of leading brands such as Hilton, Marriott International, IHG Hotels & Resorts, Shangri-La Group and Meliá Hotels International. Download the full report to uncover growth opportunities that will transform your digital strategy and boost conversions: https://lnkd.in/eDDP7HrW Sagittarius Nemetos Tanasuk Unify Data & Analytics Ultimedia

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📊 After the Holidays: What Did Guests Check the Most in SmartHotel? Here Are the Trends! 📲 We collected data from 100 categorized hotels using SmartHotel digital guides. Here are the key insights that can help boost guest engagement and profits! 💡 1️⃣ Upselling takes the top spot (35%) 💸 Guests are most interested in extra services like the spa, pools, or bike rentals. It's worth investing in detailed descriptions and promotions – they can significantly increase revenue. 2️⃣ Dining is Popular (34%) 🍽️ Guests often search for meal information – breakfast, lunch, and dinner. Promoting meal packages can greatly boost profits. 3️⃣ Hotel Information (19%) 🏨 Clear info about amenities and rules is essential. Make it easy to access to create a positive impression. 4️⃣ Technology and Communication (11%) 📶 Guests value quick access to Wi-Fi, TV channels, and AI Assistant. Ensure convenience and smooth digital communication. Summary: Modern guests expect convenience and easy access to services. Optimizing your extra services and dining options, along with investing in technology, is key to success. Contact us for more information! 🤗

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Did you know: Data suggests that wine has a much lower carbon footprint than bottled water? #Sustainability #Stepstosustanability #Trees4events #Trees4Travel #LiveEvents https://lnkd.in/eZpwBmP6

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HotelPlanner CEO Tim Hentschel’s take on AI’s role in revolutionizing the hotel and travel industry: “AI is already revolutionizing the hotel search and booking experience by ensuring accuracy in recommendations tailored to traveler preferences, location, and budget. This precision enhances customer satisfaction by providing targeted options and improving the booking process. The latest generative AI tools also bring personalization to the forefront. By analyzing past behaviors and unique tastes, AI empowers travelers with personalized recommendations, enhancing their overall travel experience. From utilizing chatbots for seamless customer interactions to enhancing fraud detection mechanisms and predicting flight delays, AI enriches the travel ecosystem with its multifaceted capabilities, ensuring smoother and more efficient operations for travelers and service providers alike.” #hotelplanner #hotelexecutive #timhentschel #travel #hospitality #artificialintelligence #technology #tourism #thoughtleadership Brains Behind the Bots: Field Notes from the AI Underground, by Tim Hentschel (hotelexecutive.com)

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