Request Title: Senior PAN Consultant/Implementation Engineer
Desired Start Date: 3/5/2024
Duration: 6 Months, Hrs/Wk:40.
00
Work Location: Fort Mill, SC (Onsite, Hybrid+Travel)
Description:
This position will be *30-40 hours a week (variable)*.
The resource needs to have *STRONG experience with the following: 1) Prisma Access 2) Global Protect 3) Panorama*.
*Mobile protect is also highly desirable* but the top three are as listed.
Submitted resources need to have deep *hands on experience with these technologies including implementation, troubleshooting, root cause analysis, operational best practices, and some degree of design experience*.
Candidates should be *USC or GC holders* due to the customers that they are supporting.
The primary responsibility of the TS Implementation Engineer is to provide technical support to NTT (Ltd) clients.
This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management.
The TS Implementation Engineer (*L3*) is involved in more complex environments for installation, configuration and fault management.
Key Roles and Responsibilities:
Interact with clients *on site or remotely* to meet complex requirements of a solution.
Escalate unresolved problems and issues to the relevant third parties.
Respond to escalated client requests and support client applications to a first line resolution.
Escalate complex problems to the relevant third parties.
Write reports and proposals and complete and maintain project documentation.
Assist with the documentation of standard operating procedures relating to installations and fixes.
*Act as coach and mentor* to more junior Implementation Engineers and Technicians.
Assume responsibility for the coordination of the activities of the Engineers, in line with performance targets.
May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
*Included in higher complexity design work*, with input to the design expected.
Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
Good understanding and appreciation of technical design and business principles
Demonstrates *project management* and administration ability
Good project skills which are demonstrated in the execution of installations and other assignments
Demonstrate customer engagement skills
Demonstrate relevant domain specialist knowledge
*Good verbal communication skills*
Client focused and display a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
*Good understanding of project management principles*
Academic Qualifications and Certifications:
Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
*Project management certification*
Job Type: Contract
Pay: $70.
00 - $75.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
Travel requirement:
* Up to 50% travel
Work Location: In person
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