Nathalie Ngongo

GenAI adoption by telcos has greatly impact the customer experience. Customer support-powered AI tools like chatbots, phone voice automated service, AI-powered self-care app, and personalized promotions for operators’ products have greatly enhanced the experience, level up satisfaction and reduce time queue waiting time. #AI #GenAI #CustomerExperience #Satisfaction

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Did you know that Open RAN is set to account for 20-30% of worldwide RAN revenues by 2028? With its inherent benefits of flexibility and innovation, the adoption and development of Open RAN is on the rise globally, signaling a shift towards a more open and competitive market landscape. With the promise of adding billions of dollars to the Canadian economy, the time is now to embrace and invest in the disruptive potential of Open RAN. In my latest op-ed in TheFutureEconomy.ca, I delve into how Canada can harness the power of Open RAN to drive economic growth, innovation and connectivity for all Canadians. The future of wireless networks built on Open RAN isn’t just a possibility – it’s a certainty. What’s stopping us from standing at the forefront of this transformational shift? https://lnkd.in/eP2dRgRU #OpenRAN #Innovation #Connectivity #TELUS

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Bell Canada embraces a pragmatic approach to Open API exposure, focusing on enhancing customer experiences, rationalizing applications and simplifying ecosystems. Register and attend to have deep dive on Bell Canada Digital Transformation Journey and hear how TM Forum artifacts and Open APIs have been instrumental in Bell Canada's digital transformation. 1- ODA and Open APIs 2- API management and governance 3- DevOps and automation #digitaltransformation

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Happy faces here after our recent collaborative session on leadership development. We came together to share knowledge, foster growth, and develop stronger leadership skills. This program is a result to our commitment to empowering ourselves and our teams to drive excellence. Here’s to continued growth and success! 🌟 #Leadership #Teamwork #Growth #Success #EYGDSArgentina #TTT

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🌱 Ericsson Canada is leading the way toward a greener future by joining Canada's Net-Zero Challenge program. This initiative aims to propel businesses toward net-zero emissions by 2050, and the compay is proud to be a part of it. With 5G networks serving as the backbone of society, Ericsson is leveraging technology to reduce global CO2 emissions significantly. Did you know that the ICT sector, responsible for only 1.4 percent of the global carbon footprint, has the potential to cut emissions by 15-20 percent across industries by 2030 through connectivity solutions? Through energy-efficient network solutions, Ericsson is acting as a key enabler in reducing emissions, not only in its industry but also in the many energy-intensive industries that its customers operate in. Ericsson Canada's commitment to achieving net-zero emissions across its entire value chain by 2040 reinforces its dedication to supporting Canada's commitment to achieve net-zero emissions by 2050. How do you think technology can help in creating a sustainable future? 💚 #NetZero #ClimateAction #Sustainability

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How do we ensure digital infrastructure security and resilience are priorities for regulatory and policy decisions? Resilience and security of digital infrastructure • Telecom Trends https://lnkd.in/gj4dUNzy CRTC, Innovation, Science and Economic Development Canada, Public Safety Canada | Sécurité publique Canada, Georg Serentschy

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This is a great case study from last year's #F1 race, demonstrating the incredible potential of advanced technologies like #5G private mobile networks, #MEC and #AI. I'm excited to see how these technologies will further enable remarkable advances in telerobotics and remote operations for Canadian businesses! Read the full case study here: https://spr.ly/60455GnwL #IWorkAtBell

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Most large organizations use communications services from multiple large UC vendors. With Kurmi's release of provisioning for Zoom Spaces and Zoom Phone, we cover the vendors that enterprises are using - Cisco, Microsoft, Zoom. Give a look at how you can manage all of your users on all of these systems from a central location. #zoom #cisco #webex #microsoftteams

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Embracing Innovation with Digital Twins: A New Era in Productivity (Scale Yourself to Scale AI part 2 😏) Iliana Oris Valiente CPA,CA, Innovation Lead for Accenture Canada, recently shared on the Financial Times ‘Working It’ podcast how she’s leveraging a digital twin to attend meetings and organize conferences seamlessly. This innovative approach not only redefines productivity but also empowers our teams to focus on strategic tasks. However, it raises intriguing questions about the broader implications of technology on our abilities and skills. As we delegate more to digital avatars, we risk losing some of our inherent capabilities. A parallel can be drawn to the art of handwriting. With the increasing reliance on digital communication, many of us are losing the ability to write beautifully, reverting to a more rudimentary form. What does this mean for our professional skills and personal growth? Just as no comprehensive study has yet examined the impact of sending digital twins to meetings, we also lack understanding of how diminishing handwriting skills might affect cognitive functions and creativity. Let’s embrace technology but also remain mindful of nurturing our fundamental skills. How are you balancing tech innovation with the preservation of traditional skills, even like dancing? "Dancing with a Robot: At Tohoku University, there's now a robot that teaches dance. But the goal isn't to put human dance teachers out of work -- instead, scientists are using the project to gather information on how humans can get comfortably close with with robots. If we're going to spending a lot of time with robots in the future, might as well make it easier." 🔗 https://lnkd.in/ecXFudnh In a recent study, scholars adapted eight large language models to clinical text and found that physicians generally preferred AI-generated summaries over human-generated ones. Could this be a promising use case for AI? By Andrew Myers, Stanford HAI 🔗https://lnkd.in/gcqjQ5SM The Lost Art of Handwriting: Rediscover the Beauty and Power of Penmanship by Brenna Jordan "The Lost Art of Handwriting explores the history of writing longhand, and reintroduces proper stroke sequences, letter forms, and techniques for evaluating and improving your handwriting. You will discover how the amazing variety of letter forms provide endless opportunities for making these alphabets your own, and how to choose alternatives that fit your preferences while keeping your writing neat, consistent, and unique to you. You’ll learn how to connect letters in cursive writing to help you write more smoothly, and with practice, more efficiently. Learn how easy it is to apply what you’ve learned into your everyday life with tips for integrating handwriting practice into already jam-packed schedules. Soon, you’ll notice a steady increase in the relaxation, value, and joy that handwriting offers to everyone who persists in putting the pen or pencil to paper." 🔗 https://lnkd.in/edZ-XUGV

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Big news for Canada's tech industry! The federal government has announced a $470-million research and development partnership with Ericsson Canada, to create hundreds of jobs in Ottawa and Montreal. Prime Minister Justin Trudeau and Minister François-Philippe Champagne revealed the initiative, emphasizing its potential to strengthen the economy and deliver cutting-edge technologies. The project will focus on advancing 5G, 6G, cloud RAN, core networks, quantum computing, and AI for mobile networks, solidifying Canada's position as a global leader in next-generation networks. The funding will also support the expansion of Ericsson’s quantum research hub in Montreal and create opportunities for up to 60 more interns per year in Ottawa and Montreal. Ottawa Mayor Mark Sutcliffe also highlighted the positive impact of supporting research and development centers on the city's economy and residents. With Ericsson's R&D investment, Canada is poised to drive innovation and create well-paying jobs. How do you think this initiative could impact the tech industry in Canada? #TechInnovation #CanadianJobs #FutureOfTechnology

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How can service providers gain access to new revenue streams? Look no further than Rogers. The Canadian CSP offers a great example of how leveling up service operations could lead to innovation and new revenue streams for telcos. Rogers had a clear goal when approaching Ericsson: wanting to evolve its service orchestration and assurance capabilities in order to offer network slicing and all the associated services to its customers. With Ericsson, they started out with deploying a modern service orchestration platform, addressing not only business needs, but also legacy system challenges. After deployment, the operator is now able to operationalize and commercialize network slicing on scale thanks Ericsson Dynamic Network Slicing in a matter of minutes with guaranteed SLAs. ⭐ This one-two punch upgrade using Ericsson solutions facilitates swift network slicing operationalization, automating service life-cycles for enhanced efficiency - a great choice for CSPs looking for extra monetization opportunities in their 5G networks. You can learn about the challenges and learnings of their journey in the case study on the link below. Do you think more CSPs should follow suit and double down on upgrading their OSS and BSS? #TeamEricsson #5G #Telecommunications #Innovation #ServiceExcellence

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Partnering with Fujitsu is right up there with our best decisions.

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Important milestone: Ericsson Canada joins the Net-Zero Challenge! 💪 Ericsson Canada has become a part of Environment and Climate Change Canada’s Net-Zero Challenge program, an initiative aimed at spurring businesses in Canada to develop and execute credible and impactful plans to transition their facilities and operations to net-zero emissions by 2050. 🌱 In the realm of telecommunications, 5G networks serve as the technological backbone of our society, presenting a significant opportunity to drive digitalization across industries and make meaningful strides in reducing global CO2 emissions. Through the deployment of energy-efficient network solutions, Ericsson is playing a crucial role as a key enabler in emissions reduction, not only within its own industry but also across the diverse range of energy-intensive industries that its customers operate in. 🤝 It's noteworthy that while the Information and Communications Technology (ICT) sector accounts for just 1.4% of the global carbon footprint, it has the potential to facilitate a remarkable 15-20% reduction in emissions across industries by 2030 through the deployment of connectivity solutions. 📈 It’s inspiring to witness Ericsson Canada's commitment to driving sustainable innovation and contributing to the country’s ecosystem for over 70 years. How do you believe the ICT sector can continue to drive impactful sustainability initiatives and foster collaboration to advance environmental goals? 🎯 #TeamEricsson #Sustainability #Innovation #NetZero #5G #Technology

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Unlock scalability, operational efficiency, and AI potential 🚀 from any cloud data migration project. Check out these six key steps for a seamless migration to the cloud 🌐

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🌱 Ericsson Canada is leading the way toward a greener future by joining Canada's Net-Zero Challenge program. This initiative aims to propel businesses toward net-zero emissions by 2050, and the compay is proud to be a part of it. With 5G networks serving as the backbone of society, Ericsson is leveraging technology to reduce global CO2 emissions significantly. Did you know that the ICT sector, responsible for only 1.4 percent of the global carbon footprint, has the potential to cut emissions by 15-20 percent across industries by 2030 through connectivity solutions? Through energy-efficient network solutions, Ericsson is acting as a key enabler in reducing emissions, not only in its industry but also in the many energy-intensive industries that its customers operate in. Ericsson Canada's commitment to achieving net-zero emissions across its entire value chain by 2040 reinforces its dedication to supporting Canada's commitment to achieve net-zero emissions by 2050. How do you think technology can help in creating a sustainable future? 💚 #NetZero #ClimateAction #Sustainability

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Secure your spot now for the Generative AI for Customer Experience with Amazon Connect, GenAI Leadership Forum on September 12th with Connie Watkins!! Discover how to transform customer experience and optimize contact centre operations.

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Exciting news this Earth Week! 🌿 Ericsson Canada has joined forces with Environment and Climate Change Canada's Net-Zero Challenge. This initiative is a powerful call to action, urging businesses across Canada to adopt sustainable practices and achieve net-zero emissions by 2050. 🇨🇦 As technology advances, so does our responsibility to the planet. Ericsson is at the forefront, utilizing 5G networks to not only enhance connectivity but also drastically reduce the carbon footprint across various industries. It's not just about innovation; it's about sustainable innovation that respects our environment. 💡🍃 With over 180 companies on board since August 2022, the momentum is inspiring! I'm proud to see such leadership in action, pushing for a cleaner, more sustainable future. In what ways do you think technology, particularly advancements like 5G networks, can contribute to reducing carbon footprints across industries? #NetZero2050 #SustainableCanada #EarthDay

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Join me and Eugene Roy next Wednesday! We will discuss how Bell is leveraging TM Forum assets and its strategic partner, CGI, for its transformation.​ You can use this journey as the blueprint and takeaways for your own transformations and discover how we power what’s next, enabling telco to techco transformation.

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