Mike Mack, MBA

Mike Mack, MBA

Greater Edmonton Metropolitan Area
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About

I’m honoured to be a sought-after Executive Coach, Trainer, Speaker and…

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Publications

  • Remarkable Service - How to Keep Your Doors Open

    Mike Mack, Author

    This Revised and Expanded Edition is packed with unforgettable Customer Service stories. Some are truly Remarkable in a great way and some are so bad, that we will remark about the story and the businesses involved for years to come. It’s Mike’s belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability if you focus on five key areas within your business.

    "Business is so competitive today. Customers expect and demand more! Taking care of the small…

    This Revised and Expanded Edition is packed with unforgettable Customer Service stories. Some are truly Remarkable in a great way and some are so bad, that we will remark about the story and the businesses involved for years to come. It’s Mike’s belief that “Remarkable Customer Service” can lead to enhanced revenue and overall profitability if you focus on five key areas within your business.

    "Business is so competitive today. Customers expect and demand more! Taking care of the small details separates one company from another, brings a level of satisfaction that is vivid and remarkable, and can ingrain a brand into the mind of the consumer for a very long time. Mike Mack capture's the essence of this message in his latest book." -Tim McClure, Professional Speaker, Brand & Leadership Consultant

    See publication

  • Is there a Return on Investment with your Training costs?

    X5 Management Blog Series

    It has been proven that Professional Development/Training and engagement are key factors with employee retention, but is there an ROI with your training costs? This can be difficult to measure in the short-term but becomes more apparent over the long-term. (i.e. 12 months plus)

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  • Empathy-A sought after skill in Sales and Service

    X5 Management Blog Series

    In the context of sales and customer service we can show empathy when a customer “needs” something done right away to meet a deadline or a certain expectation. For example, many years ago when I lived in British Columbia, I used to take customers to one of my favorite Italian restaurants for lunch. Many times I would have a reservation and sometimes I didn’t, simply because I wasn’t expecting a customer opportunity for a luncheon. When this happened I would make my first restaurant choice the…

    In the context of sales and customer service we can show empathy when a customer “needs” something done right away to meet a deadline or a certain expectation. For example, many years ago when I lived in British Columbia, I used to take customers to one of my favorite Italian restaurants for lunch. Many times I would have a reservation and sometimes I didn’t, simply because I wasn’t expecting a customer opportunity for a luncheon. When this happened I would make my first restaurant choice the Italian restaurant.

    See publication

  • Do you Service what you Sell?

    X5 Management Blog Series

    I was speaking with a Business Associate of mine and he commented that he recently purchased a very high-end truck. (I will keep the Brand of the truck out of this Blog, as this may have been an isolated incident)

    See publication

  • Walk to the Edge in the Pursuit of Sales

    X5 Management Blog Series

    Sometimes in business and we become afraid to take the leap or to even walk to the edge of anything. (Maybe it’s getting a new job, meeting a new sales goal, registering for a training course, approaching a new prospect, or fully realizing our potential)

    What are we afraid of exactly?

    See publication

  • Setting Effective Sales Goals - The Rule of 5

    X5 Management Blog Series

    Can you think of a BIG sales or customer service goal that you would really like to achieve as a part of your organization?

    Maybe it’s landing that dream client you’ve been pursuing. Perhaps it’s increasing your monthly or annual sales. How about improving your level of customer service by following up with customers… Or receiving a promotion…. Or even starting your own business!

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  • The Pursuit of Service

    Mike Mack Blog Series

    When was the last time that you had truly awesome service? Do you remember what it looked and felt like? Can you think back when the service you received, or didn’t receive was less than awesome, or poor?

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  • Relationships for Keeps - From the CEO to the receptionist

    X5 Management Blog Series

    Do we focus on position and title only? Is it most important to impress the CEO or build a relationship with everyone that you work with?

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  • X5 CROPS Report - Customer Satisfaction

    X5 Management Blog Series

    Are your customer's satisfied with the service and commitments that you provide? Do you deliver on your promises? Recently I read and listened to a great Blog from X5's friend, Darren Hardy, Publisher of SUCCESS magazine. He wrote about "WOW Prospecting"- Click here to view his Blog post. Darren's Blog made me think about ways in which companies could continue with this "Wow" philosophy, even after the prospect becomes your customer. The honeymoon doesn't have to end once the…

    Are your customer's satisfied with the service and commitments that you provide? Do you deliver on your promises? Recently I read and listened to a great Blog from X5's friend, Darren Hardy, Publisher of SUCCESS magazine. He wrote about "WOW Prospecting"- Click here to view his Blog post. Darren's Blog made me think about ways in which companies could continue with this "Wow" philosophy, even after the prospect becomes your customer. The honeymoon doesn't have to end once the courtship/prospecting process is over.

    See publication

  • Are you sticking with your plan?

    Mike Mack Blog Series

    Are you ready to make this year your best year ever?

    Ok, time for some tough love.

    What goals have you set out to accomplish in 2014?

    See publication

  • X5 CROPS Report - Operational Efficiencies

    X5 Management Blog Series

    Do You Have the RIGHT Mix of People, Things and Time?

    You may ask, what is Operational Efficiency? Here is a perfect example:

    Having the RIGHT PEOPLE doing the RIGHT THINGS at the RIGHT TIME.

    See publication

  • X5 Management Podcast Series

    X5 Professional Development Audio - Volume 1

    Download X5's Personal Development/Business audio podcast available for free! Click the link above to listen to great tracks about productivity, goals, and much more.
    This audio podcast also features an interview that X5 conducted with Bruce Kirkland, General Manager, Lexus of Edmonton.

    Other authors
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  • Goal Setting for Small Business

    Alberta Venture

    So you think your company is ready to take the next step. What exactly does that mean? Sure, you’ve probably got some vague notions of where you want to see the business go – grow revenue, hire more employees, open a few more locations. But those won’t just happen spontaneously. What you need is a map.

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  • X5 CROPS Report - Customer Satisfaction

    X5 Management Blog Series

    We acknowledge that it's Alberta and everyone wants service or product NOW. But can your business do more to improve?...Read more....

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  • Sales - The Golf Edition

    X5 Management Blog Series

    Sales are a lot like sports. If you are really good at a particular sport, you will likely practice more than someone who is not as good. (More specifically, you will have to "perfect" practice to "perfect" your game, as our mentor Arnold McLaughlin reminds us many times).

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  • 5 Greatest Opportunities Facing Alberta Business

    X5 Management Blog Series

    So what will most businesses do with these five opportunities? Well some will do nothing, simply because they are too busy. But when will they not be too busy? Some will think about doing something later on, but when is later on too late?
    The good news… some will take action and improve or eliminate roadblocks to prevent them from realizing on these five opportunities within their business now.

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  • A Formula of Possibilities

    Mike Mack Blog Series

    By applying this formula in your life it can bring you one step closer to uncovering your possibilities and leaping to a new and exciting place.

    “This is one small step for a man, one giant leap for mankind”. – Neil Armstrong

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  • Inaugural CROPS report

    X5 Management Blog Series

    X5 Management works with different businesses in several industries and we have learned that 5 key drivers (performance indicators) impact and influence the success of any business, in any industry.

    Like a farmer who reads the Crop report, X5 believes that success in business is about taking care of CROPS.

    See publication

  • If Business were like golf

    X5 Management Blog Series

    They say that, 'practice makes perfect'. My good friend, Arnold McLaughlin, who is a Commercial Realtor (Vancouver) reminded me years ago that, "perfect practice makes perfect."

    Why the fuss?

    See publication

  • Drop a Pebble.....Chase the ripples!

    X5 Management Blog Series

    One of the beautiful things that happens when we use the "drop a pebble" premise, it becomes a habit, and something that occurs automatically. When the habit is fully entrenched, we do it at every opportunity without thinking about it......it's just what we do!

    Arnold McLaughlin, Mentor to X5 Management

    Other authors
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  • Don't keep score!

    Mike Mack

    Unlike sports, we don’t always have to keep score with the things we do for others.

    Have you heard this line before?

    “Hey, I helped you, and you owe me!”

    It’s tough to keep track and know if it is even or balanced, but does it have to be?

    In the world of life and business, many of us do other things for other people, all the time, but we don’t necessarily expect anything in return, or do we?

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  • Connection, Connect, Connecting

    Salesopedia.con

    Whether it is business or personal relationships, the buzz word is Connect, or Connection.

    We discover that there are certain people that meet, what I call, the "LRT" criteria. We LIKE them, we RESPECT them and we TRUST them, and that has stood the test of time.

    Always ensure that the Connection, or relationship can create a win-win and never keep track if you have won or lost more than the other person. Sometimes you may lean on them more and other times they may ask you for…

    Whether it is business or personal relationships, the buzz word is Connect, or Connection.

    We discover that there are certain people that meet, what I call, the "LRT" criteria. We LIKE them, we RESPECT them and we TRUST them, and that has stood the test of time.

    Always ensure that the Connection, or relationship can create a win-win and never keep track if you have won or lost more than the other person. Sometimes you may lean on them more and other times they may ask you for more. It's all good, if indeed a true connection is there.

    See publication

  • Networking for Keeps

    Salesopedia.com

    Remember, Networking is not always about instant gratification…..sometimes good things are really worth the wait. It could take months or years to personally benefit, but when you Network for Keeps, you don’t keep track of who benefited more. The gratification comes in knowing that you added value to someone else. This act goes a long way in building meaningful business relationships that have the true potential of lasting.

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  • Podcast - Networking for Keeps

    Salesopedia.com

    Mike Mack tackles the practical aspects of networking for keeps. An opponent of handing out cards “like a blackjack dealer” he provides some real life tips on effective networking and building long term relationships. He touches on some things not to do and also share his opinion on how to best use LinkedIn to grow your network in a meaningful way.

    See publication

Honors & Awards

  • A 2017 award-winning Partner with Wiley.

    Wiley, the leading developer of Everything DiSC® and The Five Behaviors of a Cohesive Team™

    Contact Information:
    Mike Mack, MBA
    Edmonton, Alberta Canada
    FOR IMMEDIATE RELEASE

    Local Business Achieves Highest Sales Honor

    Minneapolis, MN—

    Wiley, the leading developer of Everything DiSC® and The Five Behaviors of a Cohesive Team™-based workplace training and assessment-driven solutions, announced today that Mike Mack (X5 Management) was recognized as a 2017 Sapphire award-winning Partner. The honor of Sapphire Award is the fourth highest award level.
    …

    Contact Information:
    Mike Mack, MBA
    Edmonton, Alberta Canada
    FOR IMMEDIATE RELEASE

    Local Business Achieves Highest Sales Honor

    Minneapolis, MN—

    Wiley, the leading developer of Everything DiSC® and The Five Behaviors of a Cohesive Team™-based workplace training and assessment-driven solutions, announced today that Mike Mack (X5 Management) was recognized as a 2017 Sapphire award-winning Partner. The honor of Sapphire Award is the fourth highest award level.

    “We seek to work with professionals like Mike Mack and his team, who are determined to help their clients succeed,” says Barry Davis, Senior Vice President of Wiley’s Talent Solutions group. “Mike Mack’s commitment to delivering Everything DiSC and The Five Behaviors solutions is inspiring. We are excited to continue building better workplaces with their expertise and are honored to have them as an Authorized Partner.”

  • Amazon best selling author

    Amazon

    Amazon best selling author. Ranked #36 on Nov. 28, 2017

  • Distinguished Toastmaster Award

    Toastmasters International

    The Distinguished Toastmaster award is the highest Toastmasters International bestows. The DTM recognizes a superior level of achievement in both communication and leadership.

  • Mentorship Award

    South Edmonton Business Association

    I was honoured to receive this award from SEBA.
    "In appreciation of trusted guidance and support."

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