Janice McNulty

Next year, Lightspeed Commerce will exit its teenage years and turn 20. What does that maturity mean? For me, it’s all about shifting from simply a growth mindset to one of profitability. I sat down with Gus Papageorgiou, our Head of Investor Relations and host of the Inside Lightspeed podcast, to discuss this cultural shift, where we’re heading, and how my role as CEO will guide this moving forward. When Lightspeed first started, we were all about seizing opportunities — whether it was moving to the cloud early on, expanding into new markets, or launching payments. These bold moves have driven us to where we are today. Now, as we approach this new chapter, we're putting an emphasis on: - Doubling down on areas where we can truly excel and deliver the most value to our customers. - Making profitability our new North Star and ensuring that every move strengthens our foundation. - Staying true to our core mission: helping SMBs thrive. But now, we’re doing it with a sharper focus on long-term success. Had a great time reflecting on Lightspeed’s past, as well as discussing our vision for the future. Check out the full podcast here: https://lnkd.in/gF3vG-Qn

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Stop by the UKG booth at the HR Leaders Summit Canada on November 12-13 to learn more about our award-winning HCM platform for enterprises, UKG Pro®. You’ll learn how to turn your HR metrics into new opportunities to become a Great Place To Work®. Plus, don’t miss a thought-provoking session from UKG HCM Partner, Mike Jackson, about the growing use of AI in our industry: Transforming HR — The Impact of AI on HR Functions. #HRLeadersCA #WeAreUKG

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Strategize how to use Gen AI to your organizations advantage with ADP. The potential of AI and its impact on Canadian businesses is substantial. This article explains the different types of AI and how to equip your team with the right tools so human resources and AI can work together. Read the full article – https://lnkd.in/g2KAyCQK #ADPCanada #GenAI #ReimagineWork #HR #HumanResources #Talent #Retention #HRProfessionals #Canada

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🚀 Want to understand what makes a complete connected worker solution? Join Poka for our live webinar on October 22nd! We’ll explore the 6 key pillars of a connected worker platform designed to enhance efficiency, productivity and long-term growth. What you’ll discover: - The 6 key pillars that make an ideal connected worker solution - The benefits of a platform built specifically for manufacturing operations - Strategies for scaling connected worker technology to boost productivity across multiple plants Don’t miss this chance to see Poka in action! 👉 Register today: https://ifs.link/86t0ci

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Ever wish your data could just tell you what you want to know? 🤔 Workday Adaptive Planning makes it possible by leveraging generative AI and machine learning to unlock powerful insights with simple questions. 👇View the demo to see for yourself. #TeamWDAY

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How We Booked 240 Demos for our Canadian Client.   (In Just 1 Month) Souqh, a holistic real estate and home service marketplace in Canada. Was grappling with some significant sales challenges.  Their sales processes were complex. And reaching out to home service providers seemed almost impossible. This is where Munzai Solutions stepped in. We introduced a dedicated virtual sales team. That engaged with potential partners and efficiently scheduled demos. We also crafted customized cold call scripts. Highlighting the pricing benefits. And features that would convert leads. And the results?  In just one month, we booked 240 demos.  Leading to: - $2,331.5 in Monthly Recurring Revenue (MRR)  - $2,000 in Annual Recurring Revenue (ARR) This collaboration shows how streamlining sales processes can drive impressive results quickly.  P.S. Want to boost your sales? Book a 30-minute Sales Consultation Call Now! 🔔 Follow Zain Arif for Daily Sales Tips 📌 Book a 30 Minutes Sales Consultation with Munzai Solutions 👇 #Sales #ClientSuccess #Outreach

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As we approach 2025, #HR leaders face a pivotal moment amidst tech advancements, economic shifts, and evolving workforce needs. Discover key areas to prioritize in our latest blog! https://ow.ly/94E530sI0Qz #HRTrends #Leadership #FutureOfWork #TalenTeam #SAP #SAPPartner #SAPSuccessFactors #SuccessFactors #Growth

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According to Gallup, only 29% of new hires say they are fully prepared to excel in their new role. A successful onboarding experience: ⬆️ increases retention 💡 yields to faster productivity 😀 enhances engagement Workday's Onboarding Vision & Strategy is to see every new hire thrive at work! Ready to reimagine your onboarding experience? 🌟 Get in touch! https://lnkd.in/eghGQZ-T #TeamWDAY

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Ready to transform your customer success strategy with cutting-edge insights? Dive into this episode of Scale Your Sales, where Emma Lo unpacks the latest trends in customer success and AI-driven personalization. Emma, the onboard czar at Noibu and leader of Canada's thriving CS in Focus community, shares golden nuggets on predictive analytics, the importance of customer advisory boards, and the true meaning of personalization at scale. You don't want to miss this episode; it's a blueprint for game-changing growth! https://lnkd.in/ehqgZB7R #scaleyoursales #customergrowth #techleadership #technology #AI #sales

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I’m always interested in where industry leaders are investing their resources. Remi Dubreuil, Director of Sales at Uniphore, has shared his strategic allocations for 2024, and it’s insightful. 10% in marketing-led growth 30% in community-led growth 30% in partnership-led growth 20% in customer-led growth 10% in event-led growth Remi says that partnerships are key to staying top of mind. These partners can introduce Uniphore to new markets and opportunities. Community and customer focus are equally important.  When prospects come into the pipeline already warm, the conversion rates are significantly higher. Remi leans heavily into referrals and building strong community ties to ensure a steady flow of warm leads. On the episode, Remi also shared his 2024 strategy for getting hyper-specific with intent data. Remi's full episode is packed with actionable tips. If you’re in B2B sales, you need to check it out 😊 TO WATCH 👀 → Click the link in the comments TO LISTEN → Find "B2B Pipeline Pioneers" on Spotify and Apple #b2bsales #communitygrowth #partnerships #intentdata

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It's out! Thank you, Lifetime Value Media Dillon Young, Rob Zambito, and Jean-Pierre Frost, for the fun and lively discussion on CSMs Selling and standardizing CS as a profession. Consider: Instead of thinking the only options are relationship management-experienced CSMs' own sales, account managers' own sales, or both, evaluate eliminating the AM role. Create a new role under CS. This would give CSMs sales ownership but provide them with a resource/ a new role, CS sales support, and the applicable sales training. If you eliminate the awkward dance where everyone is stepping on toes, and you eliminate the customers' utter confusion. Creating a new role under Customer Success (CS) and eliminating the Account Manager (AM) role could streamline the sales process and enhance customer experience. Here's a structured approach to evaluate and implement this idea: I would love to hear your perspective. https://lnkd.in/e8RS_2KS

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Strategize how to use Gen AI to your organizations advantage with ADP. The potential of AI and its impact on Canadian businesses is substantial. This article explains the different types of AI and how to equip your team with the right tools so human resources and AI can work together. Read the full article – https://lnkd.in/gkBCAeUn #ADPCanada #GenAI #ReimagineWork #HR #HumanResources #Talent #Retention #HRProfessionals #Canada

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Download this ultimate guide to uncover proven strategies to boost profitability and attract training business customers. This post was first published on eLearning Industry .

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CSM, here are 28 reasons to be thankful for in 2024: 1- AI tools are reducing administrative grunt work 🤖 2- CEOs understanding the importance of retention 💡 3- Predictive analytics are getting much more robust 🔮 4- Remote work expanding global CS opportunities 🌐 5- Retention metrics at board-level conversations 📉 6- The flywheel is overtaking the funnel as a GTM engine 🤲 7- Measuring Customer Outcomes is a top priority for CS 📊 8- Automation is handling repetitive customer interactions 🤖 9- Salary ranges for CSMs are becoming more competitive 💰 10- Customer health scoring is more sophisticated than ever ❤️ 11- There are so many learning programs for CS professionals 🎓 12- More companies budget for professional CS development 🏆 13- Customer feedback loops are faster and more transparent 🔄 14- More start-ups are tackling CS challenges and opportunities 🚀 15- Diversity and inclusion are improving in CS leadership roles 🌈 16- Tech stacks are becoming more integrated and user-friendly 💻 17- Executive leadership values emotional intelligence more now 🤝 18- CSM burnout prevention is getting more leadership attention 🧘‍♀️ 19- Technology is making personalization easier and more effective 🎯 20- The first CRM that supports the CSM work launched (HubSpot) 🧡 21- The skills learned in CS are highly transferable across industries 🌍 22- We're finally unifying the data to tailor the customer experience 🏅 23- The job market for CS professionals is showing genuine recovery 📈 24- The CS community is more supportive and collaborative than ever 🤙 25- Customer success is recognized as a revenue-generating function 💸 26- Networking opportunities have expanded through digital platforms 💻 27- Learning resources for CS professionals are abundant and accessible 📚 28- The stigma around customer success as a "nice to have" is disappearing 🔥 Customer Success is growing and it's becoming better. Despite the hurdles, there’s nowhere else I'd rather be. Who's ready for another revolution around the sun, making a real impact? Let’s go! - 📧 Join thousands of others learning to ace their CS roles by subscribing to my newsletter. (link below) #CustomerSuccess #SaaS #CustomerExperience #CSM #revops

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What the heck does being "a strategic CSM" mean? Let's decode it together. 🧐 Vague job descriptions and generic training often leave us with buzzwords like "strategic advisor." But without practical steps, this advice is unhelpful. Let’s break "strategic" down into 7 actionable components: 1. Understand Your Customer’s Goals. Know why they bought your product and how it benefits their business. 2. Connect Goals to Your Solution Guide them on using your product to achieve their objectives. 3. Drive Adoption and Change New systems require new habits. Help your customers adapt smoothly. 4. Communicate Persuasively Influence action by speaking in a way that resonates with your customers. 5. Create Win-Win Scenarios Balance your company's needs with those of the customer. 6. Prioritise Effectively Invest your time where it yields the best returns. 7. Multi-threading Establish connections with multiple contacts at different levels within the customer’s organisation. Master these 7 skills and you won’t just be "strategic. You'll be a top-performing CSM, advancing your career and boosting your earnings. Ready to elevate your CSM game? 🚀 Join 11K+ Customer Success Professionals who read my weekly newsletter for insights on building and scaling a CS team. 📩 [Sign up in the comments] #csm #customersuccess #customerexperience #CX #revops

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