“I worked with Frances at Shoppers Drug Mart during a very critical time for the POS program. Frances has proven to be an extraordinary team player and skillful Business Analyst. She showed eagerness to learn new technologies and step up beyond her role to assist others when needed. Her sense of responsibility will always bring her to deliver her best on any tasks she undertakes.”
About
I have differentiated myself in my work as a Business Analyst by going beyond identifying…
Experience
Education
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York University - Schulich School of Business
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Learning the tools and terminology of Business Analysis as a practice. A group case study project provided an opportunity to do some thorough practice of the concepts taught in the course.
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The course analysis focussed upon social systems and cultural norms.
Licenses & Certifications
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ITIL Foundations
PeopleCert
IssuedCredential ID Present License RN 9980089311883890 / CN GR750136474FN
Volunteer Experience
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Tundra Technical STEM Mentor
Tundra Technical Solutions
Education
See @Tundra Technical Solutions Launchpad page https://bit.ly/2IcJxGo for all the information about their scholarship and the mentorship event!
Courses
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Introduction to SQL - Skillsoft
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Projects
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Labs Initiative for POS
I led a team to deliver the POS 'As-Is' Lab Environment Process Flows. We identified the pain points and the people involved - RASCI (Responsible, Accountable, Supported by, Consulted and Informed).
Our work became the basis for engaging a vendor to address the issues we highlighted.
I coordinated the team's efforts to ensure that the findings were socialized with everyone involved in POS Lab Environment processes.Other creators -
Gift Card Project
My responsibilities included helping to create and final updates to the Project Charter (Business Case). Working with the Project Manager to create the Budget/Resource Plan. Documenting the Preliminary Business Requirements and preparing for final requirements.
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Saks Fraud Prevention Tool
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Bay Single Payment Gateway
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Saks Fifth Avenue Digital CRM
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Presell Migration from Mainframe to Cloud
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Temporary Shopping Pass for Private Label Credit Card and CoBranded MasterCard
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Bay Point of Sale Platform Migration
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Business Analysis at Rogers Yammer Group
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I created a Yammer Group for Business Analysts at Rogers to knowledge-share and identify best practices.
This group has since been adopted by the Process Improvement Team to engage and improve the Business Analysis practice at Rogers. -
Enterprise Single Sign On - As is Discovery, Sequence Diagrams and Training Documentation
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Led discovery sessions with developers for Enterprise Single Sign On and created As-is sequence diagrams. My sequence diagrams helped both business/technical teams understand the current state in order to architect the to-be state in Oracle Enterprise Single Sign-On.
Created easy to use training for end users. This allowed them to understand how the change impacted their work without investing a lot of time in change management.Other creators -
POS Portfolio Problem Management
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My responsibilities include ensuring that POS Portfolio problems are appropriately updated, investigations progress and management have relevant information to make decisions to address issues as needed.
Other creators
Recommendations received
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