Recently, on Wikipedia, there was an open letter to the Wikimedia Foundation, asking them to improve the New Page Patrol feature.
This started the usual debate between, WMF should do something vs It is open source, {{sofixit}} (i.e. Send a patch). There's valid points on both sides of that debate, which I don't really want to get into.
However, it occurred to me - the people on the {{sofixit}} side always suggest that people should learn how to program (an unreasonable ask), figure out how to fix something, and do it themselves. On the other hand, in a corporate environment, stuff is never done solely by developers. You usually have either a product manager or a program manager organizing the work.
Instead of saying to users - learn PHP and submit a patch, why don't we say: Be the PM for the things you want done, so a programmer can easily just do them without getting bogged down with organizational questions?
At first glance this may sound crazy - after all, ordinary users have no authority. Being a PM is hard enough when people are paid to listen to you, how could it possibly work if nobody has to listen to you. And I agree - not everything a PM does is applicable here, but i think some things are.
Some things a volunteer person could potentially do:
- Make sure that bugs are clearly described with requirements, so a developer could just do them instead of trying to figure out what the users need
- Make sure tasks are broken down into appropriate sized tickets
- Make a plan of what they wish would happen. A volunteer can't force people to follow their plan, but if you have a plan people may just follow it. Too often all that is present is a big list of bugs of varying priority which is hard for a developer to figure out what is important and what isn't
- For example, what i mean is breaking things into a few milestones, and having each milestone contain a small number (3-5) tickets around a similar theme. This could then be used in order to promote the project to volunteer developers, using language like "Help us achieve milestone 2" and track progress. Perhaps even gamifying things.
- No plan survives contact with the enemy of course, and the point isn't to stick to any plan religiously. The point is to have a short list of what the most pressing things to work on right now are. Half the battle is figuring out what to work on and what to work on first.
- Coordinate with other groups as needed. Sometimes work might depend on other work other people have planned to do. Or perhaps the current work is dependent on someone else's requirements (e.g. new extensions require security review). Potentially a volunteer PM could help coordinate this or help ensure that everyone is on the same page about expectations and requirements.
- [not sure about this one] Help find constructive code reviewers. In MediaWiki development, code much be reviewed by another developer to be merged in. Finding knowledgeable people can often be difficult and a lot of effort. Sometimes this comes down to personal relationships and politely nagging people until someone bites. For many developers this is a frustrating part of the software development process. Its not clear how productive a non-developer would be here, as you may need to understand the code to know who to talk to. Nonetheless, potentially this is something a non-programmer volunteer can help with.
To use the new page patrol feature as an example - Users have a list of 56 feature requests. There's not really any indication of which ones are more important then others. A useful starting point would be to select the 3 most important. There are plenty of volunteer developers in the MediaWiki ecosystem that might work on them. The less time they have to spend figuring out what is wanted, the more likely they might fix one of the things. There are no guarantees of course, but it is a thing that someone who is not a programmer could do to move things forward.
To be clear, being a good PM is a skill - all of this is hard and takes practice to be good at. People who have not done it before won't be good at it to begin with. But I think it is something we should talk about more, instead of the usual refrain of fix it yourself or be happy with what you got.
p.s. None of this should be taken as saying that WMF shouldn't fix anything and it should only be up to the communities, simply that there are things non-programmers could do to {{sofixit}} if they were so inclined.
