Ruth Owen CBE GAICD
Inspector-General of Taxation and Taxation Ombudsman
Sydney, New South Wales, Australia
3K followers
500+ connections
About
Successful, public service leader, with deep UK and Australian experience in leading, reforming and transforming public service organisations, mostly focused on service delivery.
I am the Inspector-General of Taxation and Taxation Ombudsman, a statutory appointment overseeing the integrity of and improvements in the tax and superannuation systems of Australia and supporting taxpayers in resolving their complaints with the tax office or Tax Practitioners Board.
Previously working in NSW Government, I led the implementation of the NSW Government's Public Sector Review from the Premier's Department, reforming the sector to : more sharply focus on Government priorities; and increase accountability, collaboration and transparency. And in NSW Department of Education, l led the enabling functions across the Department, including Finance, IT, risk/audit, governance, service experience and shared services. I also led Learning Improvement, including curriculum reform and the inclusive education strategy. And in 2021, l led the COVID Taskforce to deliver online learning and a safe return from learning from home.
On moving to Australia, I led the Human Services practice in EY, advising clients in government and non government sectors on child protection, disability services, welfare, housing and homelessness and support to vulnerable families.
Prior to my move to Australia, I was Director General / Deputy Secretary public service leader with 10 years’ Board experience in the UK. Passionate about improving customer service and leadership in the public service.
Previous experience in UK Government:
- Led the two largest customer service operations in UK Government (welfare / employment services and tax)
- Head of Profession in UK civil service for Operational Delivery with matrix leadership of 280,000 people in front line roles
- Led system level reform and operational performance improvement impacting on increased employment and reduced disadvantage
- Led digital and multi channel transformation, reducing running costs by over 20% year on year while improving the customer experience and workforce engagement in tax and welfare
- Led service teams of up to 90,000 people in public sector and program budgets over $500bn and operating budgets of over $3bn
- Deep expertise in public administration, complaints handling and redress
- Strong experience in governance, leading executive committees and program governance and introduction of best practice risk management
Articles by Ruth
Activity
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Our best wishes go to Jane Simmons PSM, our Deputy-Director General, who is retiring today after three-and-a-half years with the ACT Education…
Our best wishes go to Jane Simmons PSM, our Deputy-Director General, who is retiring today after three-and-a-half years with the ACT Education…
Liked by Ruth Owen CBE GAICD
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A great opportunity for a new start in 2025. Please share with your networks. #newyearnewstart #customerservice #publicservice #publicadministration
A great opportunity for a new start in 2025. Please share with your networks. #newyearnewstart #customerservice #publicservice #publicadministration
Shared by Ruth Owen CBE GAICD
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Today we farewelled Commissioner Natalie Siegel-Brown as she moves on from the PC to take on the mantle of Inspector-General of Aged Care. Natalie…
Today we farewelled Commissioner Natalie Siegel-Brown as she moves on from the PC to take on the mantle of Inspector-General of Aged Care. Natalie…
Liked by Ruth Owen CBE GAICD
Experience
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Board Member
NSW Childcare and Economic Opportunity Fund
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NSW Department of Education
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Department for Work and Pensions
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Various - service delivery, program management and strategic planning roles
Department for Work and Pensions (DWP)
Education
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Saïd Business School, University of Oxford
Major Projects Leadership Academy Major program management and leadership in the public service
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Licenses & Certifications
More activity by Ruth
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The DTA Values and Behaviours Awards recognise individuals for outstanding contribution to culture of DTA over the year by championing, upholding and…
The DTA Values and Behaviours Awards recognise individuals for outstanding contribution to culture of DTA over the year by championing, upholding and…
Liked by Ruth Owen CBE GAICD
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I am very pleased to share that next month I am joining the board of National Highways as a non-executive director and chair of the audit and risk…
I am very pleased to share that next month I am joining the board of National Highways as a non-executive director and chair of the audit and risk…
Liked by Ruth Owen CBE GAICD
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Thank you Zaneta Mascarenhas, Senator Deborah O'Neill and the whole Committee for really listening and taking this seriously. These 61…
Thank you Zaneta Mascarenhas, Senator Deborah O'Neill and the whole Committee for really listening and taking this seriously. These 61…
Liked by Ruth Owen CBE GAICD
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Attorney-General Mark Dreyfus joined our commissioners Elizabeth Tydd, Carly Kind and Toni Pirani in addressing our people today. The…
Attorney-General Mark Dreyfus joined our commissioners Elizabeth Tydd, Carly Kind and Toni Pirani in addressing our people today. The…
Liked by Ruth Owen CBE GAICD
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FAB last year was, well, FAB and I know it is going to be FAB again in 2025 - I'm really looking forward to joining Rebecca Benneyworth and many…
FAB last year was, well, FAB and I know it is going to be FAB again in 2025 - I'm really looking forward to joining Rebecca Benneyworth and many…
Liked by Ruth Owen CBE GAICD
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