Peter Tilocca

Peter Tilocca

Innovation | Transformation | Strategy | People Enthusiast | Builder of successful teams | Customer Centric | Risk Aware

Greater Sydney Area
2K followers 500+ connections

About

Chief Underwriting Officer leading complex national businesses, setting aggressive and challenging strategies driving an agenda of innovation and progress, while enabling teams to fulfil strategic imperatives and exploit existing and emerging opportunities for growth.
Decipher core issues and clearly articulate problems, enabling the right decision-making and collaborating to bring the right people together for problem solving. Create cultures of transparency, respectful and open communication leading to complete and consistent team engagement.
Highly energised and motivated to drive a relentless focus on customers, people, innovation, and long-term sustainability and linking people’s work to a higher purpose.
Driven to lead and develop teams to achieve what they thought was unachievable.

What do people who I've worked with think about me:

"You are the best when it comes to pragmatism, decision making, future focus."

"Your dedication, persistency and innovative mindset inspire."

Articles by Peter

  • AI Underwriting delivers

    AI Underwriting delivers

    Early results from our recently launched revamped underwriting engine are proof that we're on the right track. Good for…

    1 Comment
  • AI in Underwriting

    AI in Underwriting

    Absolutely thrilled to have been asked to speak at the AI and Innovation conference in Shanghai. Fascinating insights…

    11 Comments
  • Underwriting Reinvention

    Underwriting Reinvention

    It's finally here..

    4 Comments
  • UTS and ANZ Wealth AI Underwriting Collaboration

    UTS and ANZ Wealth AI Underwriting Collaboration

    I'm very excited to be working with our partners at University of Technology Sydney's Advanced Analytics Institute in…

    3 Comments
  • Training the future of underwriting

    Training the future of underwriting

    I am delighted to announce yet another successful completion of their Trainee Underwriting Programme. Historically, we…

    14 Comments
  • Understanding the impacts of non-disclosure

    Understanding the impacts of non-disclosure

    Having a light hearted moment whilst filming on a serious topic of full disclosure by insurance applicants. Part of a…

    6 Comments

Activity

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Experience

  • NobleOak Graphic

    Head of Underwriting

    NobleOak

    - Present 1 year 2 months

    Sydney, New South Wales, Australia

    Responsible for strategy, innovation, operations and people.

  • Zurich Financial Services Australia and OnePath Life Graphic

    Chief Underwriting Officer

    Zurich Financial Services Australia and OnePath Life

    - 3 years

    Led 165 staff across retail, group, direct lines of business; $25m budget; drove Underwriting philosophy, strategy, operations, risk management & transformation.
    Achievements:
    • Following M&A, merged two functions into one operating model and one platform, engaging stakeholders and leadership team, initiating project plan with activities and deliverables.
    o Merged teams with minimal impact to service levels and synergy achievement, reducing costs by $5m over two years.
    o Aligned…

    Led 165 staff across retail, group, direct lines of business; $25m budget; drove Underwriting philosophy, strategy, operations, risk management & transformation.
    Achievements:
    • Following M&A, merged two functions into one operating model and one platform, engaging stakeholders and leadership team, initiating project plan with activities and deliverables.
    o Merged teams with minimal impact to service levels and synergy achievement, reducing costs by $5m over two years.
    o Aligned policies, procedures, and operating rhythm.
    o Migrated to Salesforce from legacy OPL policies and new operating platform across Underwriting operation.
    • Enhanced underwriting rules engine point-of-sale acceptance from 32% to 49% by creating Power BI dashboard to review results, enhance questions via behavioural economics, understand blockages and create solutions, and manage risk.

  • OnePath Graphic

    Chief Underwriter

    OnePath

    - 4 years

    Sydney, Australia

    Led driving transformation, policy development, underwriting philosophy, strategy, and risk.
    Achievements
    • Identified underwriting errors increasing over 6 months leading to leakage and loss. Led formation of team using machine Learning to understand the cause and identify solutions. Engaged external specialist partner and created Quality Assurance Machine Learning model identifying potential errors before policy issued, returning underwriting performance to actuarial…

    Led driving transformation, policy development, underwriting philosophy, strategy, and risk.
    Achievements
    • Identified underwriting errors increasing over 6 months leading to leakage and loss. Led formation of team using machine Learning to understand the cause and identify solutions. Engaged external specialist partner and created Quality Assurance Machine Learning model identifying potential errors before policy issued, returning underwriting performance to actuarial assumptions.
    • Increased Point of Sale Acceptance rate via Underwriting Rules Engine from 28% - 44% across all products and applicant ages.
    o Increased revenue by $750k and reduced cancellation rates.

  • ANZ

    ANZ

    6 years

    • ANZ Graphic

      Chief Underwriter

      ANZ

      - 2 years

      Sydney, Australia

      Responsible for underwriting policy, quality framework, underwriting rules engine tools and transformation/innovation.

    • ANZ Graphic

      Senior Manager Insurance Transformation

      ANZ

      - 2 years

      Sydney, Australia

      Led Underwriting Transformation Program, refreshed electronic underwriting engine, Program Lead collaborating with UTS Advanced Analytics Institute, drove Straight Through Process / Digital Initiatives.
      Achievements
      • Identified that pre-assessment life insurance applications outweighed actual applications, creating significant expense with < 10% conversion of pre-assessments into applications.
      o Eliminated highly skilled underwriters providing pre-assessments, explored capability…

      Led Underwriting Transformation Program, refreshed electronic underwriting engine, Program Lead collaborating with UTS Advanced Analytics Institute, drove Straight Through Process / Digital Initiatives.
      Achievements
      • Identified that pre-assessment life insurance applications outweighed actual applications, creating significant expense with < 10% conversion of pre-assessments into applications.
      o Eliminated highly skilled underwriters providing pre-assessments, explored capability of a digital solution conducting most assessments, creating first digital underwriting rules engine for pre-assessments.
      o First phase delivered 30% STP rate freeing up underwriter resources.
      o Won Canstar Innovation Award.

    • ANZ Graphic

      Group Underwriting and Operations Manager

      ANZ

      - 2 years

      Sydney

      Led a team of 25 staff; managed underwriting, administration, and business initiatives, ensured underwriting performance within risk guidelines, achieved SLAs, oversaw fund installations, reviews and terminations.
      Achievements
      • Led end to end process review of all functions, improving SLA improvement and achieving risk and compliance “pass” rating.
      • Led Industry Fund data integrity analysis review initiative:
      o Identified above average ad-hoc error remediation rate due to manual…

      Led a team of 25 staff; managed underwriting, administration, and business initiatives, ensured underwriting performance within risk guidelines, achieved SLAs, oversaw fund installations, reviews and terminations.
      Achievements
      • Led end to end process review of all functions, improving SLA improvement and achieving risk and compliance “pass” rating.
      • Led Industry Fund data integrity analysis review initiative:
      o Identified above average ad-hoc error remediation rate due to manual processes via spreadsheets.
      o Engaged external auditor to analyse member categories and benefit formulae applied, identifying major errors of certain funds and remediation payments to the value of $8m-$10m.

  • Reinsurance Group of America

    Reinsurance Group of America

    2 years

    • Reinsurance Group of America Graphic

      Director Business Development

      Reinsurance Group of America

      - 1 year

      Sydney, Australia

      Acquisition of new accounts, manage portfolio of existing corporate accounts to enhance profitability

    • Vice President, Underwriting & Claims

      Reinsurance Group of America

      - 1 year

  • Vice President of Underwriting

    RGA

    - 4 years

    Underwriting and claims strategy, philososphy, marketing, services

  • ING Graphic

    Chief Underwriter

    ING

    - 4 years

Education

Languages

  • Italian

    -

Organizations

  • Insurtech Australia

    Life Working Group member

    - Present

    Part of the team striving to intersect life insurance with new tech and tools to create a buoyant industry with the customer at the core.

  • Australian Institute of Company Directors

    -

    - Present
  • ANZIIF & ALUCA

    -

    - Present

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