Joe Duffy

Stay curious!! If your organization is looking to drive innovation and growth, sending your Kiwi contingent to Dreamforce is a no-brainer. They'll be the ones inspiring the crowd with their Salesforce expertise and their unparalleled ability to have a good time, no matter the occasion. Whilst we share our stories, us kiwis also go to learn more and be innovative. Here's your official call to start preparing to travel. Attending Dreamforce 17th to 19th September 2024 will provide significant value: *Dreamforce keynotes and sessions provide insights into Salesforce's product roadmap and the future of customer engagement, digital transformation, and more. This helps align your strategy with Salesforce's vision. *Dreamforce offers hundreds of hands-on training sessions and certification opportunities to help your team become Salesforce experts and maximize your investment in the platform. *Networking and Collaboration: With over 170,000 attendees, Dreamforce enables unparalleled networking with other Salesforce users, partners, and industry leaders. This can lead to new ideas, solutions, and potential business partnerships The conference is a must-attend event for Salesforce customers and partners looking to drive innovation and growth. Come join us. #nzretail #nzshopping #nzretailer #nzretailbusiness #nzretailtrends #nzretailsuccess #nzretailmarketing #nzretailstrategy #nzretailtech #nzretailexpert #nzretailgrowth

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LivePerson Case Studie: Open Universities Australia: Tripling lead qualification with generative AI agents Read how OUA leveraged LivePerson’s generative AI agents to enhance their recruitment process. This collaboration significantly improved lead qualification rates by 3x compared to self-searching and 2x compared to scripted chatbots. https://lnkd.in/dF8nKHdt #CX #AI #ConversationalAI #GenAI #Chatbots

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☎️ New Zealanders waited on hold for 22.3 million hours last year. Worryingly, the time it takes to get issues fixed is getting worse. But help is here! Kate Tulp, ServiceNow NZ Country Manager, explained on Seven Sharp TVNZ how #AI can help get issues solved, fast: http://spr.ly/60495S2zU #CXTrends #CustomerExperience #CustomerService

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Salesforce's decision to make their core products available on the AWS Marketplace in Australia (and globally) is a significant endorsement of the trust and confidence they have in AWS's scale and reach. By leveraging the extensive infrastructure and broad capabilities provided by AWS, Salesforce can now offer their cutting-edge solutions to a wider audience while maintaining the highest levels of performance, security, and reliability. The streamlined procurement process, flexible pricing options, and consolidated billing offered by the AWS Marketplace also make it simpler than ever for organisations to harness the full potential of their cloud investments. In my view, this strategic partnership between Salesforce and AWS is a significant milestone in the growing adoption of software marketplaces as an enabler for business growth and innovation. As more companies seek to leverage advanced technologies like AI, the ability to quickly access and deploy best-in-class solutions through a trusted platform will be paramount to achieving success in the digital age. #SalesforceOnAWS #TrustedPartnership #ScalingInnovation

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AllAI can help you with all your Salesforce Clouds, check out this short video. OSF Digital ANZ #ai #allai #productivity #salesforce https://lnkd.in/graGbjzq

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🌟 Success Story Spotlight: Milton’s Distributing 🌟 Discover how Milton’s Distributing built a solid foundation for future growth with the help of Oztera and Microsoft Dynamics 365 Business Central. Faced with the challenge of outdated systems and complex operations, Milton’s needed a robust solution to streamline processes, improve visibility, and support their expanding business. By partnering with Oztera, Milton’s Distributing transitioned to Microsoft Dynamics 365 Business Central, transforming their operations with: 📦 Efficient Inventory Management: Achieved real-time visibility into inventory levels and improved supply chain efficiency. 📊 Enhanced Reporting: Leveraged comprehensive reporting capabilities to make data-driven decisions that drive growth. 🔄 Seamless Integration: Connected their entire business, from finance to distribution, on one unified platform. With Dynamics 365 Business Central, Milton’s Distributing has not only overcome their operational challenges but also laid the groundwork for future success. Read the full success story here: https://buff.ly/4cgQOQ3 #SuccessStory #Dynamics365 #BusinessGrowth #ERP

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🤐 A bit speechless after Salesforce's World Tour Essentials conference in Melbourne last week. Literally (lost my voice) AND metaphorically... Despite the vast advancements in DevOps tools and methodologies, I was shocked to encounter a significant number of (very smart) professionals that are still relying on Change Sets for their Salesforce development processes. It’s time to rethink this approach... 🚀 Inefficiency and Scalability Issues: Change sets, while foundational, often fall short when it comes to efficiency and scalability. They require manual selection and tracking of components, which is not only time-consuming but also prone to human error. As projects grow, the limitations become glaringly apparent, making it difficult to manage larger, more complex deployments effectively. 🛠️ Modern Alternatives: There are tools out there that offer a more sophisticated, automated approach. *cough* *cough*. With features like continuous integration and delivery (CI/CD), version control, and automated testing, you can not only speed up the deployment process but also enhance accuracy and reduce risks associated with manual errors. 📈 Pace of Business: In today’s fast-paced digital landscape, businesses cannot afford delays in their development cycles. Embracing more advanced DevOps tools can significantly shorten lead times, improve team collaboration, and ultimately, drive better business outcomes. 🤝 Join the Shift: If you’re still using change sets, consider exploring modern DevOps platforms that can support your growth and scalability needs. The future of development is automated, integrated, and agile. #Salesforce #DevOps #ChangeManagement #Copado #Innovation #TechTrends Alex Stoney Mukesh Kumar Garret Terrien Vivek Kumar Matt Hill Copado Dev Teams should always be asking themselves: "WWSWD" (What Would Steven Wong Do)?

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Struggling with outdated systems that slow down your sales and #CustomerService? 🚧 Jayco Corp & Jayco Adelaide redefined their #CustomerExperience with SugarCRM, boosting efficiency & #CustomerSatisfaction. Here's how 👇 https://sgrcrm.co/3Yb9PPX

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Online move-ins may not suit every operator, and at Storman Software Pty Ltd, we are committed to supporting those who prefer maintaining 'the human touch' during the sign-up process. For those interested in offering a digital sign-up experience, we've streamlined it to under 80 seconds, encompassing unit selection, initial payment, ID verification, contract signing, and setting up future payments. Watch this video to witness the seamless process in action. #selfstorage #moveins

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Reimagine what’s possible with Copilot for Microsoft 365.   Learn More: https://lnkd.in/g-hUDQSU #MicrosoftAustralia #MicrosoftNZ #MSModernWorkANZ #Copilot #Microsoft365 #MSFTadvocate

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#B2C marketers pipe dreams are going to become a reality with mass personalization at scale….Exciting times ahead for our clients and partners! #MarketingCloud #SalesforcePartner #MuleSoftPartner #Segmentation #DataCloud #Data #AI #LLM #TheMonks

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🚀 Navigating Salesforce Mergers with Precision and Strategy 🚀 A recent PwC report expressed that 1 out of 3 Aussie CEO's are planning on making 3 or more acquisitions over the next 3 years! This reminded of a recent blog post I read from Copado's own Aaron Tavakoli. While M&A can signal exciting new chapters, they bring formidable challenges, especially when merging Salesforce environments. 🔧 The Challenge: Salesforce Admins and Developers become pivotal in ensuring seamless integration of diverse systems across organisational landscapes. Achieving synergy during mergers is a monumental task that requires meticulous management to prevent wasted efforts. 📊 Strategic Approach: Merging Salesforce environments is a marathon that could stretch over months or more, depending on complexity. It involves merging vast amounts of data, custom objects, workflows, and apps, demanding tailored strategies to maintain harmony. 🛠️ DevOps and Copado’s Role: In this intricate process, maintaining robust DevOps pipelines is crucial. Copado steps up with advanced CI/CD tools to automate conflict detection and resolution, enhancing transparency and reducing errors during integration phases. This ensures updates roll out smoothly, keeping the business operational without hitches. 🤖 Leveraging AI with CopadoGPT: Our new AI solution, currently in Beta, revolutionizes planning and deployment by automating repetitive tasks, performing complex data analyses swiftly, and providing predictive insights for faster, informed decision-making. 👥 Human Touch in Testing: Despite automation, manual testing, especially User Acceptance Testing (UAT), remains indispensable to ensure each update not only functions correctly but also meets user expectations. 🌐 Conclusion: Merging Salesforce environments presents significant challenges but within that lies opportunities for growth and refinement. With the bright tools, Salesforce Admins and Developers are well-equipped to navigate these complex waters, ensuring the organisation not only survives but thrives. #Salesforce #DevOps #Copado #MergersAndAcquisitions #InnovationInTech Garret Terrien Steven Wong Damien Olbourne Mukesh Kumar Vivek Kumar Matt Hill Read the article here: https://lnkd.in/gTqvzzkD

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What I have really noticed in the last year is the amount of growth that has come from customers turning over decisions made 2-5yrs ago to go down build not buy routes on less industry specific software. They have recognised there is a more #clicksnotcode way to success and are doubling down with us.

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Exciting Insights from the Salesforce World Tour Melbourne 2024! Salesforce Executive VP ANZ, Frank Fillman delivered an inspiring keynote on the five essential steps to becoming an AI Enterprise. Here’s a quick overview: 1️⃣ Build a Customer 360: Create a unified view of your customer to drive personalised experiences. 2️⃣ Unify & Harmonize Your Data: Integrate and streamline data for better decision-making. 3️⃣ Collaborate with AI: Leverage AI tools to enhance collaboration and productivity. 4️⃣ Deliver AI Analytics: Utilize AI-driven analytics for deeper insights and smarter strategies. 5️⃣ Deploy Trusted AI & Copilot: Implement reliable AI solutions and copilots to empower your teams. At Mav3rik, as a trusted Salesforce partner, we are dedicated to helping organisations navigate these steps to enhance their digital transformation and drive revenue growth. Let’s connect to explore how we can support your journey to becoming an AI-powered enterprise. #SalesforceWorldTour #WroldTourEssentialsMelbourne #DigitalTransformation #AIEnterprise #Customer360 #AIAnalytics #SalesforcePartner #Mav3rik

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Today, Slalom New Zealand had the privilege of showcasing our expertise at the Snowflake Data Cloud World Tour 2024. A huge thank you to everyone who approached our booth today and provided valuable feedback on our recent projects and partnerships. Your insights are invaluable and help us continue to improve and innovate. Let’s continue to dream bigger, move faster, and build better tomorrows together! Here are five reasons why Slalom is your go-to partner for data-driven transformation & Our Partnership with Snowflake: - Elite Services Partner: Slalom is certified at the top tiering level with Snowflake, ensuring we bring the highest level of expertise to our clients. - AI and Data Cloud Services Partner of the Year: Recognized for our excellence in leveraging Snowflake’s platform to deliver AI-driven solutions. - Custom Accelerators: We have developed custom accelerators that streamline migration, data modeling, and AI model development, helping clients achieve faster and more efficient outcomes. - Extensive Project Experience: With over 2,700 Snowflake projects delivered and more than 650 trained Snowflake consultants globally, we bring unparalleled experience and knowledge to every engagement. - Future-Ready Solutions: Combining Snowflake’s advanced data platform with Slalom’s AI expertise, we create scalable platforms and governed data models that accelerate your AI journey and prepare your organization for the future. My Key Takeaways from Today from: The importance of aligning business and data strategies. Operational excellence as a driver for sustainable success. Fostering a culture of innovation and data-driven decision-making. Identifying and prioritising the right use cases for maximum impact. Building trust through technology to enhance data integrity. Tania Bailey Nick Walton Christina W. Claire McFarlane Brittany Hanchet Vinny P. Margie Iliescu Adam McManus Salonee Tyagi Natasha Mahony #Slalom #SnowflakeTour2024 #DataStrategy #Innovation #OperationalExcellence #DataDriven #TrustInTec

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At The Apricity Group, we help clients fix implementations that missed the mark the first time. The process for purchasing Salesforce software includes the AE introduceing a partner, leading clients to believe they don’t have options. Please note, they will all be introduced as trusted partners… The reality is that systems integrators have the largest impact on your success, including implementation and adoption. Choosing the right software is only half the challenge. Take the next right step and follow the instructions below.

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Event reminder: "Maximising the Benefits of New Zealand's Cloud Region" this Thursday 10am to 11.30am (online). A great opportunity for customers / business decision makers to learn about: - The benefits of the New Zealand Cloud region  - How using the NZ Cloud region can reduce energy costs and environmental impact of your organisation   - Migration pathways to modernise your business and meet your data residency needs  - How to increase your business’s efficiency with lower latency between users, local data centres and Azure  - Data residency for data storage, processing, and compliance  - Microsoft Security and Compliance: Protect your business with local, regional, and global security offerings  Registration details below... #nznorth #azure #cloud #MicrosoftPartner #LAB3 https://lnkd.in/gGhjUqS4

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🌟🔄 The Importance of Having a Data Protection platform for Salesforce 🔄🌟 In today's digital landscape, where data drives business success, ensuring the safety and integrity of your data is paramount. -> Salesforce is a powerful tool, but without a backup solution, your critical data could be at risk. Here’s why backing up your Salesforce data is crucial: Data Loss Prevention : Mistakes happen, whether through accidental deletions, system failures, or cyber attacks. Having a reliable backup solution protects you against unexpected data loss. Compliance and Security : With stringent data regulations in place, maintaining compliance is key. Owndata’s backup solutions help you adhere to compliance requirements while keeping your data secure. Business Continuity: In the event of a disruption, a backup solution ensures you can quickly restore your operations, minimizing downtime and maintaining customer trust. Ease of Recovery: Owndata offers seamless recovery options, letting you restore specific records or entire datasets with just a few clicks. This means you can get back to business without the hassle. Peace of Mind: Knowing that your data is protected and can be restored anytime gives you the confidence to focus on what really matters: growing your business. Don’t wait for a crisis to take action! Choose Owndata as your trusted partner in data protection for Salesforce. Safeguard your data today for a more secure tomorrow! 💡💪 Own Company #DataProtection #Owndata #BusinessContinuity #DataSecurity Feel free to share your thoughts or ask questions in the comments below!👇

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Some ANZ security data from G2's Buyer Behavior Report. Almost 80% of companies (across SMB, Mid-Market, and Enterprise) require a security or privacy assessment when purchasing software. What will be interesting is what percentage of software buyers say they go around their company's security assessment - that will be coming soon. From the data - "security matters until it matters for you" - then there is always a reason to not go through the security assessment. #security #itsecurity

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