About
An all-rounded executive and specialist in the management of business, corporation and…
Articles by Alan
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Do you speak Chinese?
Do you speak Chinese?
I have given many career talks in the past, but this one I did was different as it was for a group of young adults from…
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Contributions
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Balancing urgent client requests and daily tasks in BPO: How can you effectively manage both?
Managing urgent client requests alongside daily tasks can be challenging, yet it's crucial to find the right balance. Responding to urgent client needs is not just about fixing a problem—it's about demonstrating to your client that you’re the go-to person who can solve issues when they arise. However, it's important to ensure your client understands that you're more than just a firefighter. You're a strategic partner, helping them navigate challenges and find sustainable solutions. This approach builds trust and positions you as an essential part of their success story. At the end of the day, the goal is to have clients come to you for all their needs, not just in times of crisis.
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How do you deal with counteroffers and other competing offers for your candidates?
Declined offers are part of the job, but some cases are more dramatic than others. I once had a senior finance exec turn up on his first day with a personal cheque to cover three months' salary, opting out after signing his contract! As recruiters, we can't avoid declines entirely but can minimize them by guiding candidates to the right opportunities from the start. Understand their goals and motivations throughout the process. Ultimately, you can't change someone's mind as easily as you'd convince your own child or partner (and even that’s not guaranteed!). The key is to always have backup candidates for your clients. It's not just about filling a role; it's about finding the best fit and having a Plan B ready.
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You're facing limited resources for a project. How do you ensure client expectations are managed effectively?
When faced with limited resources, it's crucial to manage client expectations and explore alternative solutions. At IBM, I managed an IT integration project with a constrained budget. Internal charges for technical services were too high, so I sought external vendors. This decision ensured we delivered the project on time and met client expectations. This taught me the importance of thinking outside the box and leveraging external resources to find innovative solutions that satisfy client needs and maintain project integrity.
Activity
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Merry Christmas and warm holiday wishes to all! 🎄 Please note our office will be closed from today, Friday 20 December. We’ll reopen on Monday, 6…
Merry Christmas and warm holiday wishes to all! 🎄 Please note our office will be closed from today, Friday 20 December. We’ll reopen on Monday, 6…
Liked by Alan Wong
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Last week, PERSOLKELLY Hong Kong hosted an exciting Chill & Connect event for Hospital Authority contractors in partnership with GO Action! 🎉 Using…
Last week, PERSOLKELLY Hong Kong hosted an exciting Chill & Connect event for Hospital Authority contractors in partnership with GO Action! 🎉 Using…
Liked by Alan Wong
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Retired from Macquarie Group on 4th July - it has been a whirlwind with Advisor roles at Bain & Company, BOQ Group, JS Careers & Emertel. Plus 12…
Retired from Macquarie Group on 4th July - it has been a whirlwind with Advisor roles at Bain & Company, BOQ Group, JS Careers & Emertel. Plus 12…
Liked by Alan Wong
Experience
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Education
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Volunteer Experience
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Councillor
Hope For All Church (http://hopeforall.hk)
- 4 years 3 months
Hope For All Church is an English-speaking and multi-cultural church family in Yau Ma Tei in the Yau Tsim Mong District of Kowloon, Hong Kong. We are passionate about worshiping God and loving all individuals. Our prayer is to be a living manifestation of the hope, healing, and love found in Jesus Christ.
Honors & Awards
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Best people-focused CXO award
CTgoodjobs
This award recognizes the CXO who is courageous to lead and drive successful HR strategies from the top by putting people first and championing innovative HR values. The nominated CXO should contribute to workplace culture, values and employee engagement with the organization.
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2 people have recommended Alan
Join now to viewMore activity by Alan
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We’re thrilled to share our podcast, "放工再傾" (Let's Talk About It After Work!), from our Hong Kong team! Join our insightful host, Shan Lai, as he…
We’re thrilled to share our podcast, "放工再傾" (Let's Talk About It After Work!), from our Hong Kong team! Join our insightful host, Shan Lai, as he…
Liked by Alan Wong
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Security in a Quantum World at the Australian Payments Network (AusPayNet) Summit 2024
Security in a Quantum World at the Australian Payments Network (AusPayNet) Summit 2024
Liked by Alan Wong
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As 2024 comes to a close, I’m taking a moment to reflect on the year that’s been. It’s been a year of growth, filled with new connections, meaningful…
As 2024 comes to a close, I’m taking a moment to reflect on the year that’s been. It’s been a year of growth, filled with new connections, meaningful…
Liked by Alan Wong
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Very pleased to meet Jo Haylen (NSW Minister for Transport), David Borger and a number of business and industry leaders at the Business Western…
Very pleased to meet Jo Haylen (NSW Minister for Transport), David Borger and a number of business and industry leaders at the Business Western…
Liked by Alan Wong
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✨ Huge shoutout to my amazing sales buddy Johnnathan Samaniego for bringing the Christmas spirit to life in our office! From arranging our secret…
✨ Huge shoutout to my amazing sales buddy Johnnathan Samaniego for bringing the Christmas spirit to life in our office! From arranging our secret…
Liked by Alan Wong
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Want to know which homes you could buy with your current rent? Type your details and get a quick suggestions. https://lnkd.in/d4hyADkr
Want to know which homes you could buy with your current rent? Type your details and get a quick suggestions. https://lnkd.in/d4hyADkr
Liked by Alan Wong
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Celebrating Future Scientists: Mayne Pharma at the 2024 PERSOLKELLY Future Scientist Award On 28 November 2024, four Mayne Pharma team…
Celebrating Future Scientists: Mayne Pharma at the 2024 PERSOLKELLY Future Scientist Award On 28 November 2024, four Mayne Pharma team…
Liked by Alan Wong
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Well folks, after 40 years of dedication to Catholic education in Sydney and Canberra, working in a number of schools and charisms and working with…
Well folks, after 40 years of dedication to Catholic education in Sydney and Canberra, working in a number of schools and charisms and working with…
Liked by Alan Wong
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🌏✈️ Exciting News for South Australia! On 12th December 2024, I had the privilege of representing the Australian Asian Chamber of Commerce and…
🌏✈️ Exciting News for South Australia! On 12th December 2024, I had the privilege of representing the Australian Asian Chamber of Commerce and…
Liked by Alan Wong
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A heartfelt thank you to everyone who contributed to the incredible success of the AISA NSW end-of-year celebrations! Your presence was truly…
A heartfelt thank you to everyone who contributed to the incredible success of the AISA NSW end-of-year celebrations! Your presence was truly…
Liked by Alan Wong
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Australian Payments Network (AusPayNet) Summit today and I’m on Quantum panel before lunch
Australian Payments Network (AusPayNet) Summit today and I’m on Quantum panel before lunch
Liked by Alan Wong
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[HKPC Triumphs at CTgoodjobs BEST HR Awards 2024] We are thrilled to announce that HKPC - Hong Kong Productivity Council has been honored with two…
[HKPC Triumphs at CTgoodjobs BEST HR Awards 2024] We are thrilled to announce that HKPC - Hong Kong Productivity Council has been honored with two…
Liked by Alan Wong
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Recently, I had the privilege of interviewing the remarkable David Gee GAICD, author of The Aspiring CIO and CISO, a book that offers profound…
Recently, I had the privilege of interviewing the remarkable David Gee GAICD, author of The Aspiring CIO and CISO, a book that offers profound…
Shared by Alan Wong
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