Akash Singh

This is a great article by CRN! Three key points from Andy Nolan - Our Director of Emerging Technology. 1.Responsible AI implementation must prioritise user experience design, ensuring transparency in AI interactions to maintain ethical standards and foster trust in the technology. 2. While creating an 80% accurate AI proof-of-concept is relatively easy, perfecting the final 20% presents significant challenges in evaluating and improving LLM performance. 3. Despite tight regulations, the banking, finance, and insurance sectors are leading Gen AI adoption to manage complex products and reduce customer service costs.

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🌟 Calling Sydney SaaS Leaders: Exclusive Breakfast Roundtable🌟 As we know, the SaaS world is moving fast—economic pressures are rising, and customers want more. Might be time to revisit your Product-Market Fit and tweak that GTM strategy! Join us for a laid-back breakfast and a sharp discussion with your peers: We'll chat about: 1️⃣ Knowing when your PMF needs a refresh 2️⃣ Adapting your message to changing market conditions 3️⃣ Redefining your Ideal Customer Profile 4️⃣ Fine-tuning your GTM strategy and measuring results 📅 7th of November, 8:30am-10:30am 📍 Sydney CBD Who’s invited: Founders & GTM leaders at high-growth SaaS companies (up to 100 employees) Seats are limited—so, if you fancy breakfast, good chat, and swapping stories with fellow SaaS folks, drop me a message or comment below 🔥 #SaaS #sales #GTM #strategy 🐦 James Bergl

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📣 Not to be missed! Watch Samarpan Bhattacharya in conversation with Vishwanatha Nayak on the Amazon Web Services (AWS) Twitch session sharing invaluable insights on SaaS and SourceFuses' open-source project, ARC SaaS, designed to empower SaaS founders and ISVs. Whether you're building a new SaaS product or looking to modernize an existing one, this session is a must-watch! #SaaS #ARCSaaS #OpenSource #TechTalk #Innovation #CloudNative #SourceFuse #AWS #SaaSDevelopment #ISV

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Meet one of your mentors Tim Teale 🌟 Tim is an Enterprise Account Executive, at Aussie Tech Unicorn Go1 where he has worked for 5+ years. Originally hired as a Jnr CSM he moved into Sales after 1 year and has never missed quota, ranking as GO1 #1 rep in the region & multiple presidents club winner! We sat down with Tim and asked him some questions about her journey through sales, check out the answers below 👇 How did you land your first job in Tech Sales? 👀 I landed a Customer Success gig by applying for a role on Seek and messaging the recruiter directly (with something outside the box). I knew I had no experience, so had to rely on ‘people skills’. Before the interview, I read up on CS, learned a few buzzwords and did my very best to connect with the recruiter + hiring manager on a personal level to help me stand out.   I.e. Through small talk, I figured out the Hiring Manager was a keen gamer. As such, I managed to weave in my very limited niche gaming knowledge into our chats.    People hire the same way they buy.    “Buy on emotion and justify on logic” – Zig Ziglar What advice would you give your younger self for success in Sales? 💜 Deals are won/lost in discovery. Be an expert in the field you’re selling into. Prospects don’t care about your products, they care about solving their problems. Know your numbers and understand sales theory to keep management off your back. What key traits do you consider crucial for successful Sales professionals? 🙌 Thick skin. Street Smart. Money hungry. Commercial acumen. Any tips for individuals aspiring to start a career in Tech Sales? 🏆 Don’t be put off an SDR role – prospecting skills mean you’ll never need to rely on anyone else. You’re trading stress, pressure and lack of job security for a fat paycheque. Be prepared. When not immersed in leadership and work, where would your network expect to find you? 🥧 Surfing a beach or point break in and around the GC, or demolishing a Pepper Steak pie + Sausage roll at the best bakery in Australia (I dare you to dispute this claim) #saas #sales #coaching #mentoring #training #launchpadacademy

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We had a blast at the AWS Cloud Days yesterday! A huge thank you to everyone who came out and to the AWS team for their outstanding support! Some highlights: 👉 Flying the Crayon and Parallo flag in the NZ market and building connections within the software development community across SaaS/ISV, Corporate and Enterprise customers. In a market where nearly every company is (or is becoming) a software company building B2B, B2C and internal apps or data solutions in the cloud, we have so much value to offer. 👉 Spending the day with the Amazon Web Services (AWS) team to deep dive into our new services designed to help companies optimise application performance, enhance end-user experience, deploy efficiently and innovate in the cloud. 👉 Celebrating the new Ai solutions our Crayon Data & Ai team deployed into production for customers in Australia and NZ. Moving from POC to Production is a big milestone for many companies, and a great opportunity to achieve the expected ROI. 👉 Speaking with the members of the dev community who got their job at the AWS Cloud Days last year. This helped me see the impact of the AWS investment and the difference it's making in the NZ economy.

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Great day spent with customers in Adelaide at the ServiceNow Innovation Summit, sharing insights into how we are putting AI to work on the Now platform If you thought the Internet and iPhone revolutionised technology, just wait until you see what GenAI is projected to do! It will fundamentally change the way we work (in all the right ways) Things I want everyone to walk away with: 🤯 GenAI is "the biggest invention of our generation" – it's set to unleash human potential like never before 💵 81% of companies are investing in AI this year, reaping triple returns already 👩‍💻 We know it’s not about AI; it’s about embedding productivity hacks into every workflow to enable actionability - which is why we've built GenAI into the platform itself so every workflow and business application is GenAI and NowAssist aware 🌟 NowAssist, the user experience powered by GenAI, provides seamless AI assistance to IT Service Management, HR, Customer Service and more - boosting productivity and creating a personalised experience for agents, employees and customers alike 💡 We inviting our customers to leverage the best models developed by our internal innovation team and industry partners, but you can also BYO LLM (Large Language Models) – enabling flexibility and interoperability so you can use the right model for the job Join us in Wellington on August 14th and Perth on August 21st to learn more! 💚

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Online move-ins may not suit every operator, and at Storman Software Pty Ltd, we are committed to supporting those who prefer maintaining 'the human touch' during the sign-up process. For those interested in offering a digital sign-up experience, we've streamlined it to under 80 seconds, encompassing unit selection, initial payment, ID verification, contract signing, and setting up future payments. Watch this video to witness the seamless process in action. #selfstorage #moveins

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Every company wants to improve customer relationships, and AI has great potential for this. You might be ready to embrace AI CRM, but is your data? Discover how global leaders, including those in Australia & New Zealand, are evaluating their strategies. Download report:

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After speaking to over 70 Australian CEOs, it's clear: AI is seen as the key to transforming businesses, improving customer experiences, and boosting productivity. 🚀✨ But many are stuck in the "experiment" phase, struggling to move to real impact. 📊 Business leaders are under pressure to deliver AI results fast. But fragmented data, siloed systems, and complex tech make it hard to meet those expectations. So, what's missing?  🔑 Data is the foundation for AI success: Without trusted, integrated data, AI can’t deliver value.  💡The AI frontier: AI’s biggest impact will be felt on the front line - in customer service, sales, and marketing. AI agents scale quickly, working 24/7, freeing up your team to focus on high-impact work.  🤖 AI agents are the game-changer. Unlike chatbots, they take action. They unlock productivity and free up teams to focus on higher-value tasks. This is how AI can truly transform the way we work. Don’t get stuck on the tech. Start with the why -identify high-impact use cases, leverage your existing investments, and deploy AI agents that deliver real results. AI is ready. Are you?

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Whoops! luckily they had back-ups stored elsewhere. A simple and key basic step for your business resiliency planning.

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Classic bait-and-switch wrapped in shiny new tech toys! Recent investments in #NDIS tech upgrades, including DART, ICT PACE Salesforce, could be viewed as strategic moves by NDIA to centralize control & cut costs, at the expense of participant autonomy. Bit like giving a kid a shiny new bicycle with one hand while tightening the training wheels with the other. Sure, they're upgrading the systems, but at what cost? Evidence suggests procurement process for these systems, particularly Salesforce, was marred by ethical concerns & cost blowouts, a contract value ballooning from $27 million to $135 million due to scope changes. Additionally, there were instances of undisclosed gifts & hospitality received by NDIA officials from Salesforce, raising questions about the integrity of the procurement process. Did the extra cash come with a side of accountability, or just an expensive lunch for a few NDIA officials? The sweet aroma of undisclosed gifts, where transparency goes to die. Ethical Concerns? More like ethical nightmares. A little gift here, a hospitality event there & suddenly, what was supposed to be a transparent process looks more like a backroom deal. Who needs a fair procurement process when you can have a cozy relationship with your vendor? Centralized Control or should we say, centralized surveillance? By tightening the reins on financial management, NDIA might save a few bucks, but what happens to participant choice? It's like they’re handing out free collars to the participants – complete with a shiny tag that says, "Property of NDIA." Big question here is NDIA really trying to empower participants, or are they just trying to tighten their grip under the guise of efficiency? Line between progress & control is a thin one & it seems like they’re walking it with a pair of blinders on. Maybe it's time someone held magnifying glass up to see who’s really benefiting from these “upgrades.” Cost-Cutting Agenda: NDIA is playing Monopoly with people’s lives, and the utilities and railroads are all marked "NDIA-owned." They’re streamlining operations alright – straight down the highway of control, where autonomy is just a pit stop that no one’s allowed to visit. Reduces participant choice & increase surveillance, aligning with a broader cost-cutting agenda. Shifting towards these systems may reflect an underlying strategy to enforce stricter controls over spending while limiting participant autonomy in managing their plans. Tech Upgrades or Trojan Horses? If these new systems are so great, why does it feel like they’re more about watching participants than helping them? It’s the classic government move – sell it as empowerment, but the fine print reads “You’re now under stricter surveillance.” These upgrades might enable NDIA to take direct control over transactions too, reducing the role of intermediaries like plan managers, centralizing financial management. Time we ask how these technological changes align with the original goals of NDIS.

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Amazing to see a NZ customer on the big stage at Dreamforce last week. Fisher & Paykel are one of our largest early adopters of AI locally, and the impact that the platform is having for the business is incredible! With Salesforce, Fisher & Paykel have: - Saved 30 minutes of manual handling for every order - Increased email open rate by 306% with send-time-optimisation - Increased email click-through rate by 112% - Increased revenue by "expediting the customer journey" - Achieved a positive ROI in just 6 months

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After speaking to over 70 Australian CEOs, it's clear: AI is seen as the key to transforming businesses, improving customer experiences, and boosting productivity. 🚀✨ But many are stuck in the "experiment" phase, struggling to move to real impact. 📊 Business leaders are under pressure to deliver AI results fast. But fragmented data, siloed systems, and complex tech make it hard to meet those expectations. So, what's missing?  🔑 Data is the foundation for AI success: Without trusted, integrated data, AI can’t deliver value.  💡The AI frontier: AI’s biggest impact will be felt on the front line - in customer service, sales, and marketing. AI agents scale quickly, working 24/7, freeing up your team to focus on high-impact work.  🤖 AI agents are the game-changer. Unlike chatbots, they take action. They unlock productivity and free up teams to focus on higher-value tasks. This is how AI can truly transform the way we work. Don’t get stuck on the tech. Start with the why -identify high-impact use cases, leverage your existing investments, and deploy AI agents that deliver real results. AI is ready. Are you?

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🚀 Join us for the next Adelaide Microsoft Copilot User Group meeting! This is a fantastic chance to connect with other AI and Copilot enthusiasts, explore the latest use cases and features, and dive into the exciting new Copilot features rolling out! 💡 Whether you're a Copilot power user or simply curious about AI, this session will be packed with insights and great conversation. See you there! #Copilot #Adelaide #MVPBuzz

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Check out our latest blog where we delve into the lives of two of MongoDB's Australian developers, exploring what drives them and why they love developing software for their peers. https://lnkd.in/gtwmq9K6 #mongodb #nosql #sql #genai #ai #database #developer #llm #RAG #architect #vector #search #mongodbatlas

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Search-powered AI is ultimately what will assist organisations to improve data management capabilities. However, only 21% of organisations in Australia are trialling Gen AI’s use internally. Spoke with Mike Loder at Ticker News on key insights from Elastic's recent Generative AI report. We explored how Generative AI is revolutionising the Australian technology sector, driving efficiency and innovation. The report provides key insights and practical steps for organisations looking to harness this transformative technology. Catch the full report here if you missed it: https://lnkd.in/gKgZryCH #Elasticsearch #generativeAI

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