Talene Pittaway

Talene Pittaway

Sydney, New South Wales, Australia
2K followers 500+ connections

About

I am a highly driven, empathetic and agile Customer Success Manager with 10+ years…

Articles by Talene

Activity

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Experience

  • Miro Graphic

    Miro

    Sydney, New South Wales, Australia

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    Sydney, New South Wales, Australia

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    Sydney, New South Wales, Australia

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    Sydney, New South Wales, Australia

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    Sydney, Australia

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    Sydney, New South Wales, Australia

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    Sydney, New South Wales, Australia

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    Sydney Area, Australia

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    Sydney Area, Australia

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    Sydney Area, Australia

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    Sydney Area, Australia

Education

  • Harvard Business School Online Graphic

    Harvard Business School Online

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    HBS Online Business Analytics is a 10-week, online certificate program from Harvard Business School.

    The Business Analytics course introduces quantitative methods used to analyse data and make better management decisions. During the course I honed in on my understanding of key concepts, managerial judgment, and ability to apply course concepts to real business problems / opportunities.

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Licenses & Certifications

Volunteer Experience

  • LinkedIn Graphic

    Sourcer

    LinkedIn

    - 3 years 7 months

    Recruiting For Good provides best in class recruiting services on a pro bono basis for leadership positions in Australian non-profits. I volunteered my time by leveraging my product expertise to source, shortlist, and screen candidates

  • Volunteer IT Trainer

    Mamre Homestead Community College

    - 5 years

    Education

    I volunteered as an IT Trainer to educate mature learners who had been in long term unemployment to gain basic computer skills with a goal to enter the workforce again. Teaching basic and intermediate use of Microsoft Office, Windows OS as well as general Internet and computer use.

  • The Australian Red Cross Blood Service Graphic

    Blood Donor

    The Australian Red Cross Blood Service

    - Present 19 years

    Health

  • Volunteer

    Meals on Wheels

    - 1 year

    Social Services

    Working in a team to prepare and deliver meals as well as socially interact with members of the local community in need of support.

Projects

  • Voice Of Customer/Product Champion Projects

    - Present

    I represent the APAC region and Australian SMB segment in Voice Of Customer and Product Champion teams to influence and transform LinkedIn corporate solutions ongoing.

  • Project Coral

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    Project Coral aimed to redefine and redesign the LinkedIn Talent Solutions Learning Center.

    During this project I collaborated with peers globally who had an interest in product improvement and also in redesigning the LinkedIn Learning Center. I represented the Australian/New Zealand region during this project, leading qualitative research and analysis, connecting product development with the end user experience, with the ultimate objective of improving the user experience with regard to…

    Project Coral aimed to redefine and redesign the LinkedIn Talent Solutions Learning Center.

    During this project I collaborated with peers globally who had an interest in product improvement and also in redesigning the LinkedIn Learning Center. I represented the Australian/New Zealand region during this project, leading qualitative research and analysis, connecting product development with the end user experience, with the ultimate objective of improving the user experience with regard to access to scaled education and product resources to enable ease of use for corporate client success with LinkedIn's core paid products.

  • Project Yonga

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    I collaborated with Sales Operations and Sales Development to create and facilitate a free, interactive 45 minute public webcast targeted toward small-medium businesses across Australia and New Zealand - showing how to make the most of free products on LinkedIn, and how to achieve results with Talent Solutions products.

  • NPS Boost

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    I joined a newly created team and I owned and ran this project to develop and increase the Net Promoter Score for the team. I ran several events and internal initiatives to increase awareness and interest in having clients participate in NPS surveys. The NPS metrics were used to drive change in level and quality of service to existing clients to ensure an excellent client experience that would influence customer retention. The NPS score at the beginning of the project was -30, and had exceeded…

    I joined a newly created team and I owned and ran this project to develop and increase the Net Promoter Score for the team. I ran several events and internal initiatives to increase awareness and interest in having clients participate in NPS surveys. The NPS metrics were used to drive change in level and quality of service to existing clients to ensure an excellent client experience that would influence customer retention. The NPS score at the beginning of the project was -30, and had exceeded +50 within the first 10 months.

Honors & Awards

  • Top Customer Success Manager, 2015

    LinkedIn

    • Ranked #1 Customer Success Manager across the Corporate SMB sector globally
    • Ranked #2 Customer Success Manager globally overall
    • Awarded Top Customer Success Manager for 2015 in APAC

  • Heartbeat Club 2015

    Macquarie Telecom

    Heartbeat is the pulse of Macquarie Telecom customers. It is a measure of customer experience with a view to ensure an improved customer experience overall.

    Heartbeat unifies three key initiatives that Macquarie Telecom has developed to capture, monitor and action the Voice of Customers. It builds on the world-leading Net Promoter Score® (NPS) methodology and Voice of the Customer practices.

    Becoming a member of the Heartbeat Club requires a success story that demonstrates…

    Heartbeat is the pulse of Macquarie Telecom customers. It is a measure of customer experience with a view to ensure an improved customer experience overall.

    Heartbeat unifies three key initiatives that Macquarie Telecom has developed to capture, monitor and action the Voice of Customers. It builds on the world-leading Net Promoter Score® (NPS) methodology and Voice of the Customer practices.

    Becoming a member of the Heartbeat Club requires a success story that demonstrates delighting a customer and going above and beyond to ensure an excellent customer experience and outcome.

  • Customer Success Award

    CommsChoice

    Peer nominated award based on consistent positive feedback and client success stories.

Languages

  • English

    Native or bilingual proficiency

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