Talene Pittaway
Sydney, New South Wales, Australia
2K followers
500+ connections
About
I am a highly driven, empathetic and agile Customer Success Manager with 10+ years…
Articles by Talene
Activity
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Miro x DKM ECO will be showcasing our innovative solutions at the upcoming GTC 2024 in Shanghai! Visit our exhibition booth B18 on 20-21 Nov 2024 to…
Miro x DKM ECO will be showcasing our innovative solutions at the upcoming GTC 2024 in Shanghai! Visit our exhibition booth B18 on 20-21 Nov 2024 to…
Liked by Talene Pittaway
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Still can not believe it: The new CEO, CMO and CTO of the US. Europe needs to watch closely in the next weeks and months to see the outcomes, the…
Still can not believe it: The new CEO, CMO and CTO of the US. Europe needs to watch closely in the next weeks and months to see the outcomes, the…
Liked by Talene Pittaway
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Excited to be at the #IRSummit2024 in Copenhagen! It’s been inspiring to exchange insights with fellow Innovation leaders, gain valuable insights and…
Excited to be at the #IRSummit2024 in Copenhagen! It’s been inspiring to exchange insights with fellow Innovation leaders, gain valuable insights and…
Liked by Talene Pittaway
Experience
Education
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Harvard Business School Online
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HBS Online Business Analytics is a 10-week, online certificate program from Harvard Business School.
The Business Analytics course introduces quantitative methods used to analyse data and make better management decisions. During the course I honed in on my understanding of key concepts, managerial judgment, and ability to apply course concepts to real business problems / opportunities. -
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Licenses & Certifications
Volunteer Experience
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Sourcer
LinkedIn
- 3 years 7 months
Recruiting For Good provides best in class recruiting services on a pro bono basis for leadership positions in Australian non-profits. I volunteered my time by leveraging my product expertise to source, shortlist, and screen candidates
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Volunteer IT Trainer
Mamre Homestead Community College
- 5 years
Education
I volunteered as an IT Trainer to educate mature learners who had been in long term unemployment to gain basic computer skills with a goal to enter the workforce again. Teaching basic and intermediate use of Microsoft Office, Windows OS as well as general Internet and computer use.
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Volunteer
Meals on Wheels
- 1 year
Social Services
Working in a team to prepare and deliver meals as well as socially interact with members of the local community in need of support.
Projects
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Voice Of Customer/Product Champion Projects
- Present
I represent the APAC region and Australian SMB segment in Voice Of Customer and Product Champion teams to influence and transform LinkedIn corporate solutions ongoing.
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Project Coral
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Project Coral aimed to redefine and redesign the LinkedIn Talent Solutions Learning Center.
During this project I collaborated with peers globally who had an interest in product improvement and also in redesigning the LinkedIn Learning Center. I represented the Australian/New Zealand region during this project, leading qualitative research and analysis, connecting product development with the end user experience, with the ultimate objective of improving the user experience with regard to…Project Coral aimed to redefine and redesign the LinkedIn Talent Solutions Learning Center.
During this project I collaborated with peers globally who had an interest in product improvement and also in redesigning the LinkedIn Learning Center. I represented the Australian/New Zealand region during this project, leading qualitative research and analysis, connecting product development with the end user experience, with the ultimate objective of improving the user experience with regard to access to scaled education and product resources to enable ease of use for corporate client success with LinkedIn's core paid products. -
Project Yonga
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I collaborated with Sales Operations and Sales Development to create and facilitate a free, interactive 45 minute public webcast targeted toward small-medium businesses across Australia and New Zealand - showing how to make the most of free products on LinkedIn, and how to achieve results with Talent Solutions products.
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NPS Boost
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I joined a newly created team and I owned and ran this project to develop and increase the Net Promoter Score for the team. I ran several events and internal initiatives to increase awareness and interest in having clients participate in NPS surveys. The NPS metrics were used to drive change in level and quality of service to existing clients to ensure an excellent client experience that would influence customer retention. The NPS score at the beginning of the project was -30, and had exceeded…
I joined a newly created team and I owned and ran this project to develop and increase the Net Promoter Score for the team. I ran several events and internal initiatives to increase awareness and interest in having clients participate in NPS surveys. The NPS metrics were used to drive change in level and quality of service to existing clients to ensure an excellent client experience that would influence customer retention. The NPS score at the beginning of the project was -30, and had exceeded +50 within the first 10 months.
Honors & Awards
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Top Customer Success Manager, 2015
LinkedIn
• Ranked #1 Customer Success Manager across the Corporate SMB sector globally
• Ranked #2 Customer Success Manager globally overall
• Awarded Top Customer Success Manager for 2015 in APAC -
Heartbeat Club 2015
Macquarie Telecom
Heartbeat is the pulse of Macquarie Telecom customers. It is a measure of customer experience with a view to ensure an improved customer experience overall.
Heartbeat unifies three key initiatives that Macquarie Telecom has developed to capture, monitor and action the Voice of Customers. It builds on the world-leading Net Promoter Score® (NPS) methodology and Voice of the Customer practices.
Becoming a member of the Heartbeat Club requires a success story that demonstrates…Heartbeat is the pulse of Macquarie Telecom customers. It is a measure of customer experience with a view to ensure an improved customer experience overall.
Heartbeat unifies three key initiatives that Macquarie Telecom has developed to capture, monitor and action the Voice of Customers. It builds on the world-leading Net Promoter Score® (NPS) methodology and Voice of the Customer practices.
Becoming a member of the Heartbeat Club requires a success story that demonstrates delighting a customer and going above and beyond to ensure an excellent customer experience and outcome. -
Customer Success Award
CommsChoice
Peer nominated award based on consistent positive feedback and client success stories.
Languages
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English
Native or bilingual proficiency
Recommendations received
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Liked by Talene Pittaway
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The Biological Psychiatry Australia 🧠conference for 2024 was as inspiring and interesting as ever! I was happy to see that the research I presented…
The Biological Psychiatry Australia 🧠conference for 2024 was as inspiring and interesting as ever! I was happy to see that the research I presented…
Liked by Talene Pittaway
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It wasn't an overnight success. A lot of hard work went into this strategy over the last 2 years. The introduction of Thomas Hilleary was a game…
It wasn't an overnight success. A lot of hard work went into this strategy over the last 2 years. The introduction of Thomas Hilleary was a game…
Liked by Talene Pittaway
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As an avid #MIRO user & passionate #Innovator with a curious mindset, I was very much looking forward to the MIRO Leadership Summit Canvas '24…
As an avid #MIRO user & passionate #Innovator with a curious mindset, I was very much looking forward to the MIRO Leadership Summit Canvas '24…
Liked by Talene Pittaway
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Canvas 24 in Sydney this week was a full house! The good news is we have unlimited space for the encore this Thursday 7th November. Register below to…
Canvas 24 in Sydney this week was a full house! The good news is we have unlimited space for the encore this Thursday 7th November. Register below to…
Liked by Talene Pittaway
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