In any job, technical know-how will only take you so far. It’s the human connection—those everyday skills like listening, showing empathy, and working well with others—that truly make a difference. In the insurance industry, where teamwork and client relationships are at the heart of what we do, these skills are invaluable. But their impact stretches far beyond our sector; they’re vital in any workplace that values collaboration and shared success. Bronwyn Buijs takes a closer look at why people skills matter so much. Drawing on her own experience, she explains how traits like patience, flexibility, and effective communication not only build stronger teams but also create a positive work culture where everyone thrives. These aren’t just nice-to-haves—they’re essential for solving problems, driving change, and achieving great things together.
In any job, technical know-how will only take you so far. It’s the human connection—those everyday skills like listening, showing empathy, and working well with others—that truly make a difference. In the insurance industry, where teamwork and client relationships are at the heart of what we do, these skills are invaluable. But their impact stretches far beyond our sector; they’re vital in any workplace that values collaboration and shared success. Bronwyn Buijs, Head of HR at the firstEquity Insurance Group, takes a closer look at why people skills matter so much. Drawing on her own experience, she explains how traits like patience, flexibility, and effective communication not only build stronger teams but also create a positive work culture where everyone thrives. These aren’t just nice-to-haves—they’re essential for solving problems, driving change, and achieving great things together.