Uven Moodley

eCommerce technology digital transformation migration

Supply chain management Digitalization SaaS design cloud global development OEM partner management services lead SCM infrastructure specialists with SaaS exposure delivery software solutions Kubernetes & Microservices - Keys to Digital transformation Successful Cloud Apps,BI Analytical tools ,Cloud network optimization, network assesments ,AWS cloud global digitalization with 90% of apps, workloads, using Kubernetes and microservices deliver automation, CI/CD pipelines, easy deployment and less… Show more

Supply chain management Digitalization SaaS design cloud global development OEM partner management services lead SCM infrastructure specialists with SaaS exposure delivery software solutions Kubernetes & Microservices - Keys to Digital transformation Successful Cloud Apps,BI Analytical tools ,Cloud network optimization, network assesments ,AWS cloud global digitalization with 90% of apps, workloads, using Kubernetes and microservices deliver automation, CI/CD pipelines, easy deployment and less complexity.

Low-Code Trends - SCM Platform for Speed & Productivity
Blend model-driven development and AI/ML for faster app delivery. Developers gain deep code access. Business users get easy to assemble enterprise apps.

Intelligent Automation - RPA, AI & ML machine learning tools
, data migration, Robotic Process Automation, orchestrated workflow and modernizing crucial online business process apps.

Distributed Integration - Key to Application Success
Digitalization projects deployment is modular with components, integration, APIs and iPaaS /PaaS are critical for modern SCM application.

Modernize / Migrate - Legacy SCM systems to ensure successful Digitalization projects to Cloud migration vast mission-critical legacy assets - apps, languages, data and processes. See today's successful strategies for app modernization, migration to the cloud.
Source-to-Pay (S2P) software automates procurement activities such as spend analysis, sourcing, contract management, and supplier management, as well as transactional activities such as eProcurement, purchase orders, invoice automation, and accounts payable and adaptable S2P software to:

Connect and manage all procurement workflows and data in a single placeGain visibility across all supplier information and activity in real-timeIdentify opportunities and create value rapidly with spend analysis, supplier management and sourcingCapture value with intuitive buying and automated invoicing
Application Architecture API integration Show less

Building data structures key SCM supply chain SaaS digital Infrastructure Marketing Specialist Consulting services RPA AI Spend analytics Automation Retail App competitor's enterprise solutions, global trends to analyze and identify channel integration opportunities and EDM software, Cyber strategies for improvement areas detection of  threats

Manage Mobile apps client req and cloud adoption systems digitalization Vas Digitalization white label solutions for business transformation… Show more

Building data structures key SCM supply chain SaaS digital Infrastructure Marketing Specialist Consulting services RPA AI Spend analytics Automation Retail App competitor's enterprise solutions, global trends to analyze and identify channel integration opportunities and EDM software, Cyber strategies for improvement areas detection of  threats

Manage Mobile apps client req and cloud adoption systems digitalization Vas Digitalization white label solutions for business transformation presales architecture VAS operator applications of different perspectives creating expectations to ensure that implemented solutions are bespoke to the client environment but aligned to company standards. This includes the sharing of information and technical requirements so that the client is fully appraised of what would be required to transition the environment,Manage the technical implementation process for new clients and for existing clients taking up new innovation cloud
products,Training clients so that they can self-assist where relevant for onboarding and processing of transactions.
Service development and implementation

Understand key competitors, global trends and industry dynamics and key macro environmental forces to analyze and identify gaps and make strategies for improvement, integration opportunities and threats in the allocated client environment,

· Understand the business value chain and actively formulate and prioritise plans to develop and enhance current Channel enablement offerings. This includes determining the business case and feasibility

· Manage client requirements and expectations to ensure that implementation solutions are bespoke to the client environment but align to company requ· Assessment effectiveness of Client service delivery Cx satisfaction.
Interface with Digital Portfolio Manager, Transactional Portfolio Managers, Channel Specialist, Product Owners, IT Specialists, client teams, as well as any other relevant stakeholder management Show less

Digital transformation

Solar BESS Upgrades

Eco green Datacentre upgrades solutions Solar powered products

Consulting services contact center assessments for omnichannel innovation transformation Solution's Digitalization

Design the Software Architecture of the systems included in the Operational Readiness domain in terms of design principles, functional blocks and interfaces. Design and develop the IT solution in terms of application software, IT hardware, operating system and data basesDefine test lists, plans and execute validation activities together with OSS Planning Tools team and… Show more

Consulting services contact center assessments for omnichannel innovation transformation Solution's Digitalization

Design the Software Architecture of the systems included in the Operational Readiness domain in terms of design principles, functional blocks and interfaces. Design and develop the IT solution in terms of application software, IT hardware, operating system and data basesDefine test lists, plans and execute validation activities together with OSS Planning Tools team and local business development resource turn-key solutions Digitalization projects modernization AWS business development activities including Workflows design lead innovation technology OEM partner management services
Planning strategic digital transformation migration services exact Acd BPO 📞 call center infrastructure Inbound and dialler BPO enhancements monthly fees for solutions and services. Technology ideas for BPOs software solutions leadership Digitalization cloud global digitalization re-engineering requirements and expectations infrastructure cloud sales global OEM technology vendors Validate proof reporting.
Are there any specific features and vision ideas that would like to include in the Acd analysis?
Do you have a desired timeline for the purchase of the full infrastructure cloud adoption report?
Would you be available for a brief phone conversation to discuss your requirements in greater details ;position?

Your responses will enable us to customize the scope of work and sample infrastructure cloud poc BPOs software-defined solutions your interest and according to your researched budget and, ultimately facilitating your decision to procure tools for your business development OEM partner management digital marketing software business development resource experience and the full BPO SERVICES report. Show less

SCM Governance Risk Assessments
Channel Development supplier risk S2P and P2P strategies
Support systems for SLA lead
Identify, recruit, and onboard new resellers to expand potential partnership collaborations and the distribution network.

Maintain strong relationships with suppliers relationships with existing channel partners, are managed properly

Sales Targets Revenue Growth:

Setup and monitor Crm Salesforce deal closure with targets for each channel… Show more

SCM Governance Risk Assessments
Channel Development supplier risk S2P and P2P strategies
Support systems for SLA lead
Identify, recruit, and onboard new resellers to expand potential partnership collaborations and the distribution network.

Maintain strong relationships with suppliers relationships with existing channel partners, are managed properly

Sales Targets Revenue Growth:

Setup and monitor Crm Salesforce deal closure with targets for each channel partner, aligning them with the company's overall sales objectives.

Implement strategies to drive sales through channel partners, aiming for revenue growth and market share expansion.

Training and Support:

Provide comprehensive training to dealers and resellers mvno product offerings, sales processes, and technology platforms to ensure they are capable of effectively selling and supporting the services.

Offer ongoing support and resources to channel partners, including sales materials, product updates, and marketing campaigns.

Customer Experience:

Ensure exceptional customer experience across all touchpoints facilitated by channel partners, enhancing customer satisfaction and loyalty.

Implement proactive measures to anticipate and address potential customer issues, aiming for a smooth and positive customer journey.

Foster strong, collaborative relationships with channel partners, ensuring they are equipped and motivated to deliver superior customer service.

Develop and execute customer-focused strategies that align with both the company’s and customers' expectations, ensuring tailored solutions accountability: 

Oversee and manage the commissions budget, ensuring accurate and timely compensation for channel partners in alignment with sales achievements and company goals.

Regularly review and adjust commission structures to optimise sales incentives and performance.

Commercial Agreements and Performance Accountability: 

Negotiate, draft, and manage commercial agreements with dealers, clearly Show less

Cloud computing SaaS sales Digitalization design workshops AI, ML, Data and Analytic AML, eKYC and On-Boarding
Lead a high-performing team of professionals, fostering a collaborative and motivating environment.

Develop and execute effective go-to-market strategies in collaboration with  valued vendors, ensuring maximum market penetration and revenue growth.

Leverage OEM vendor management expertise to cultivate strong partnerships, negotiate favourable terms, and drive mutual… Show more

Cloud computing SaaS sales Digitalization design workshops AI, ML, Data and Analytic AML, eKYC and On-Boarding
Lead a high-performing team of professionals, fostering a collaborative and motivating environment.

Develop and execute effective go-to-market strategies in collaboration with  valued vendors, ensuring maximum market penetration and revenue growth.

Leverage OEM vendor management expertise to cultivate strong partnerships, negotiate favourable terms, and drive mutual success.

Engage with both internal stakeholders and external executive-level clients to communicate the value proposition of our brand and offerings.

Utilize entrepreneurial mindset to identify strategies for app new business opportunities and innovative ways to drive market share expansion.

Drive sales targets by leveraging your proven track record of achieving and surpassing sales goals.

Utilize my strong numeric skills to analyse market trends, monitor performance metrics, and make data-driven decisions.

Collaborate with cross-functional teams to align marketing, sales, and operational strategies for optimal brand positioning.


Technologies Authentication and Biometrics Technologies BFSI Providers, Investment and Govt Agencies BNPL, Credit and Lending Card Manufacturing, Issuance, Personalisation Technologies Consultants and Advisory Cross Border Payments, Remittance and Digital Currencies Customer Experience and Engagement Delivery, Fulfilment, Packaging and Freezones Digital Banking and APIs Digital Transformation, RPA and DLT E-commerce Marketplaces and Platforms ERP, SCM Inventory and Warehouse Management ICT infrastructure, IoT, Cloud and Cyber Security ID Management and Secure Document Production In-store Technology, Media and Cash Management Marketing, SEO and Sales Technologies Payment Processing, Schemes and Solutions POS, Terminals, Self-Service and ATM’s PSP's, Payment Gateways, Wallets and Checkout RegTech, Risk and Compliance Other Show less

Marketing strategy campaigns drive eCommerce SCM Online Digital Campus ICT Infrastructructure salesforce integration and BPO ICT Call Centre ACD deployment design, solution , POC , drive solution scope and 5000 users with SalesForce CRM Integration / CRM customisation Devops Agile and SDLC /workflows BPM network assessment tools with integrations using Call Centre platforms and Marketo Marketing campaigns for student registration and online ICT call centre solution integration , CRM Sales… Show more

Marketing strategy campaigns drive eCommerce SCM Online Digital Campus ICT Infrastructructure salesforce integration and BPO ICT Call Centre ACD deployment design, solution , POC , drive solution scope and 5000 users with SalesForce CRM Integration / CRM customisation Devops Agile and SDLC /workflows BPM network assessment tools with integrations using Call Centre platforms and Marketo Marketing campaigns for student registration and online ICT call centre solution integration , CRM Sales workflows , progress tracking MDM
Core Capabilities
Asset Discovery ›
Intrusion Detection ›
Security Automation ›
SIEM & Log Management ›
Endpoint Detection & Response ›
Threat Detection ›
Threat Intelligence ›
Vulnerability Assessment ›
Shopify integration , back office systems , infrastructure lead , cloud services etc  

Collaborate with stakeholders and IT teams to provide appropriate business solutions
Work with architects to design business solutions by applying the right technologyLiaise with Lead Architects to transform requirements into solutions designCollaborate with cross functional resources to develop and gain approval for high level delivery,SDLC are executed, acts as the master for their projects/work stream and coordinate across many cross functional project resources Monitor project metrics for significant deviations in quality, cost, or schedule and raise concerns with IT managementMonitor and report on all project risks and issues; leads mitigation and resolution efforts to limit risks; escalate as neededFacilitate the establishment of a project steerco and drive the process through established channels. Oversee that project costs remain within business case as well as Opex and Capex budgetary constraints. All deviations to be reported on to the Enterprise Architecture HeadCoach and mentor individuals on the project teams and provide feedback
Governance and Compliance

Adherence to the company’s SDLC & GovernanceAdherence to the company’s PMO Governance Show less

API design, and API management solution expert with Telco project leadership, he has spearheaded digitalization and cloud transformation needs API management platform that empowers teams to manage, secure, and expose synchronous payment services through 3rd-party customizations and API Gateway security API's Digital protocols, including WebSocket, Webhook, SSE, and SPDA, and has provided native development integrations with middleware to event brokers such as Kafka, Kinesis, Solace, RabbitMQ… Show more

API design, and API management solution expert with Telco project leadership, he has spearheaded digitalization and cloud transformation needs API management platform that empowers teams to manage, secure, and expose synchronous payment services through 3rd-party customizations and API Gateway security API's Digital protocols, including WebSocket, Webhook, SSE, and SPDA, and has provided native development integrations with middleware to event brokers such as Kafka, Kinesis, Solace, RabbitMQ, MQTT, and JMS.API specification across the entire lifecycle of APIs, from design to applying traditional API middleware applications—such as policy execution, traffic network security product design, including IPSec implementation, and has managed converged IP network environments with stringent requirements for performance, scalability, and availability. He has also contributed to developer portal initiatives, enhancing API discoverability, Telecoms operations MVNO-Technology use APIs to modernize their cloud computing solutions lead infrastructure development services architectures; efficiently integrate systems, services and partners; and create and monetize data and services. API management software enables organizations to discover, design, build, manage and secure APIs, of industry. It helps them improve composability, security and business resilience, and accelerate their business development
Al leadership dev channels reseller distribution global business development resource turn-key solutions developer portal — This provides a self-service catalog of APIs for enabling, marketing to, and governing ecosystems of developers who produce and consume API'S

API Gateways integrates with, third-party gateways for runtime management, security, policy enforcement, throttling, operational control and usage monitoring for APIs.

Policy management and analytics with security configuration, API mediation and API usage analytics. Show less

MVNO -Mobile Virtual Network Operator - FMC - Develop and Design / Implementation of projects within Mobile Virtual Network operator models - Huawei core Broadband network using integration SOA - OSS BSS
with Fttx Broadband NGN IP sip trunking rollouts C-Fiber voice data video convergence solutions Digital specialist services global distribution OEM vendors Digitalization specialist
convergence
VAS- value added services create new revenue streams and building new… Show more

MVNO -Mobile Virtual Network Operator - FMC - Develop and Design / Implementation of projects within Mobile Virtual Network operator models - Huawei core Broadband network using integration SOA - OSS BSS
with Fttx Broadband NGN IP sip trunking rollouts C-Fiber voice data video convergence solutions Digital specialist services global distribution OEM vendors Digitalization specialist
convergence
VAS- value added services create new revenue streams and building new products
Support of UC Certified Session Boarder controllers (Audiocodes M1k, Ribbon 1k/2k)
• Voice and Data Platforms (TDM PBX & IP-PBX, Video MCU)

• Voice and Data Networks (PSTN, Wireless, IP)

• UC Applications (Voice Call Control, Audio/Video/ Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging)

• Contact Centers (ACD, IVR, CRM)

• Application Integration Services ( TAPI, TSAPI, JTAPI, CSTA)

• SS7, GRR303, H.320, H.323 and SIP protocols

• TCP/IP networking, switches, routers and firewalls.

• Direct experience with supporting and implementing call center ACD BPO with CTI technologies
• Experience with VoIP, primarily SIP, soft switches, session boarder controllers.

• Certifications from one of the following
https://www.cellc.co.za/cellc/CellC-MVNO Show less

Skype for Business Vodacom SA upgrade 11000 users / National multisite DR /HA Rollout cloud 0365
Upgrade from Lync 2010 to Skype for Business National Rollout with BC , DR , HA , Cloud O365 , Business Continuity working with international Vodafone UK resources HQ
Technical Advisory Solutions UC Lead Architect and Design Specialist / Sip trunking / Unified comms UCaaS
Project leadership Advisor , Infrastructure lead architect
Security , Risk Management , Cisco Integration ,… Show more

Skype for Business Vodacom SA upgrade 11000 users / National multisite DR /HA Rollout cloud 0365
Upgrade from Lync 2010 to Skype for Business National Rollout with BC , DR , HA , Cloud O365 , Business Continuity working with international Vodafone UK resources HQ
Technical Advisory Solutions UC Lead Architect and Design Specialist / Sip trunking / Unified comms UCaaS
Project leadership Advisor , Infrastructure lead architect
Security , Risk Management , Cisco Integration , Network bandwidth optimization, HLA solution design , HLA , Blue prints . consultancy specialising in the delivery of custom software solutions for blue-chip enterprise and public sector clients across a range of industry sectors. We work on important projects for our clients, deliver market-leading propositions across the digital, online and mobile convergence leadership in the application of agile and lean delivery to clients towards improved delivery of and solutions to meet business needs and help your teams deliver better. And, of course, all this happens in a consultative, collaborative fashion – in keeping with our values.
You should have extensive experience working with E2E delivery teams enabling them to deliver software products to meet business outcomes. You will also have a deep understanding of (agile and lean) delivery principles

Enable and facilitate teams to deliver software products to achieve the client’s business outcomes.

Provide delivery assurance, assess the delivery status and highlight/eliminate problems that threaten to destabilise delivery.

Facilitate teams, the client and other suppliers.

Work with Technical, Business, VAS Research and product stakeholders to align and enable them to achieve successful outcomes.

Create and maintain a delivery plan (working with the wider team), and track and report on the progress against the plan.

Build and maintain relationships with relevant stakeholders Show less

Digitalization projects modernization

Data Ethics and Governance

Ethical Data Use
Regulatory Compliance
Data Stewardship
Transparency in AI
Responsible AI
Data Ownership
Ethical AI Frameworks
Data Accountability

Data Quality Management

Data Cleansing
Data Validation
Data Consistency
Master Data Management
Data Accuracy
Quality Assurance
Data Profiling
Information Lifecycle Management

IoT and Sensor Data… Show more

Digitalization projects modernization

Data Ethics and Governance

Ethical Data Use
Regulatory Compliance
Data Stewardship
Transparency in AI
Responsible AI
Data Ownership
Ethical AI Frameworks
Data Accountability

Data Quality Management

Data Cleansing
Data Validation
Data Consistency
Master Data Management
Data Accuracy
Quality Assurance
Data Profiling
Information Lifecycle Management

IoT and Sensor Data Analysis

Real-time Data Processing
IoT Analytics
Edge Computing
Sensor Networks
Device Management
Data Streaming
Telemetry Data
Smart Devices

Data

Data Warehousing
Data Mining
Data or Big Data Engineering
Data Visualisation
Database Architecture
Data Governance

Analytics

Statistical Analysis
Data AnalysisDigital Analysis
Pricing Optimisation
Programmatic Analysis
Web Analytics
Media Optimisation
Attribution Modelling
Marketing Science
Customer Insights & Segmentation
Python/R Modelling
MMM / Market Mix Modelling Show less

Broadband FMC SIP Trunking CPE Gateway interop testing LAB certification with Telkom SA - RFP win against 32 international OEM Vendors
Telkom Premium SA Mediant 800
SBC 6.80A.252.009 AudioCodes SBC with Unify
OpenScape 4000 Basic SIP
Telkom SA Mediant Series
SBCs 6.80A SBC with Ericsson-LG IPECS MFIM
PBX Certification SIP
Telkom Standard SA Mediant 800
SBC 6.80A.256 AudioCodes SBC with Shortel PBX Basic SIP
Telkom Standard SA Mediant 800
SBC 6.80A.256 AudioCodes… Show more

Broadband FMC SIP Trunking CPE Gateway interop testing LAB certification with Telkom SA - RFP win against 32 international OEM Vendors
Telkom Premium SA Mediant 800
SBC 6.80A.252.009 AudioCodes SBC with Unify
OpenScape 4000 Basic SIP
Telkom SA Mediant Series
SBCs 6.80A SBC with Ericsson-LG IPECS MFIM
PBX Certification SIP
Telkom Standard SA Mediant 800
SBC 6.80A.256 AudioCodes SBC with Shortel PBX Basic SIP
Telkom Standard SA Mediant 800
SBC 6.80A.256 AudioCodes SBC with Mitel MXE
3300 PBX Basic SIP
Telkom Standard SA Mediant 800
SBC 6.80A.281.003 AudioCodes SBC with Unify OSBiz Basic SIP
Nov 7, 2017 ... Interoperability & Professional Services. Interoperability with SIP
Trunking Providers. SIP Trunking Provider. AudioCodes. Degree of. Interop.
Protocol. Product. Version. Device Type. Telkom Standard SA. Mediant 800.
SBC. 6.80A.281.003. AudioCodes SBC with Mitel Show less

National ICT SaaS /UCAAS ICT Project Unified Comms Rollout of Lync UC Project with 8000 Lync UC Users Skype for Business transformation presales estimation implement effective customer service excellence 9000 with Audiocodes IP phones
Multi Branch EMEA UC Solution MSFT using ESBC SIP Tunking solutions via Audiocodes Gateways, SIP Traffic , EMS , SEM. Network integration to Cisco /Avaya ., Mitel IPPBX etc using Mediant 3000 ESBC
High Availability Gateways - Mediant 3000 1008 sessions IP… Show more

National ICT SaaS /UCAAS ICT Project Unified Comms Rollout of Lync UC Project with 8000 Lync UC Users Skype for Business transformation presales estimation implement effective customer service excellence 9000 with Audiocodes IP phones
Multi Branch EMEA UC Solution MSFT using ESBC SIP Tunking solutions via Audiocodes Gateways, SIP Traffic , EMS , SEM. Network integration to Cisco /Avaya ., Mitel IPPBX etc using Mediant 3000 ESBC
High Availability Gateways - Mediant 3000 1008 sessions IP -IP / ESBC using SIP Trunking at Head Office site based in JHB with various IP platform integration to enterprise platforms with ICT /FMC convergence intergration using back office platforms like Nortel / Cisco / Avaya / Mitel etc.
Multi-site DR and High Availability
8 regional and Africa Remote Branches Nationally.
Microsot Lync UC - Unified Comms /Project management and UC Lync Rollout - Project Management / Specialist Professional services Consultation.
SIP Trunking with Broadsoft Avaya Erricsson Huawei Siemens - POC Testing Intergrations / ESBC /SRTP / using Lync with Audiocodes Gateways
Integrations to back office agents and various IPPBX and Call Centers Solutions
Audiocodes SPS Solutions
Smarttap Recording for Lync
SEM /EMS -QoE / QoS Quality of Experience monitoring and management of VoIP Gateways from Central Location.
QOS / Quality of Experience Show less

NGN Next generation networks IP Networks solutions lead infrastructure cloud computing solutions Mobility design solutions Architect Enterprise Lead architect solutions digitalization cloud services
Audiocodes SBC Sip Trunking Gateways ESBC VoIP SBC's interconnected Tier1 ITSP Service provider’s
BCM Business continuity planning
Service provider computing OEM vendors Strategic planning and marketing programs for business.
Hitech ICT technology Telco solutions sales BDM exposure… Show more

NGN Next generation networks IP Networks solutions lead infrastructure cloud computing solutions Mobility design solutions Architect Enterprise Lead architect solutions digitalization cloud services
Audiocodes SBC Sip Trunking Gateways ESBC VoIP SBC's interconnected Tier1 ITSP Service provider’s
BCM Business continuity planning
Service provider computing OEM vendors Strategic planning and marketing programs for business.
Hitech ICT technology Telco solutions sales BDM exposure distribution OEM professional services leadership services digital Infrastructure Relationships and business development resource turn-key solutions Enterprises B2B
global development OEM partner management services leadership computing adoption digital transformation migration
TCP/IP protocol stack UCaaS Unified Comms Microsoft VTSP technology solution presales solutions design

WAN technologies: MPLS Routing protocols

Routing protocols BGP and OSPF

Spanning-tree and VLAN configurations

Router and Switch configurations

Network redundancy, high-availability design and load balancing implementations

Quality of Service optimisation QoE NGN FMC Specialist

Firewall topologies and configurations

IPsec and SSL VPNs

Cloud computing solutions lead infrastructure development

Cloud networking for AWS/Azure

SD-WAN

Application Delivery Controllers

Network Automation, scripting

Network Performance Monitoring

Network Capacity Planning

NAC

WLAN deployment and security

Business Continuity Plan design

IPS configurations

DDoS

VoIP SBC's Class4&5
UCaaS Unified communication messaging service provider ICT projects Enterprises solution Show less

FMC Mobile operator / VoIP Core NGN Networks -turnkey solutions
OSS / BSS /SOA Integration Convergence into Carrier environment
FMC - NGN Networks
Mobile Roaming IP VoIP - Global IP Peering and FMC
CFibre VoIP Cloud Solutions SAAS / CAAS / IAAS
CellC Huawei Stack Call Centres and VoIP / ICT
SOA Integrations
Product Design /Technology ICT Solution Advisory roles

Deployed MTN SP and Mtn Group Africa regional BPO Call Centres using Ensemble Pro ACD Aspect multisite rollout over 6 large complete solutions Unified IP Aspect- VOIP ACD Call centres in Africa Rwanda, Uganda, Zambia, Swaziland and South Africa
Innovations expert and level 4&5 Global presales support Support of UC Certified Session Boarder controllers (Audiocodes M1k, Ribbon 1k/2k)
• Voice and Data Platforms (TDM PBX & IP-PBX, Video MCU)

• Voice and Data Networks (PSTN, Wireless… Show more

Deployed MTN SP and Mtn Group Africa regional BPO Call Centres using Ensemble Pro ACD Aspect multisite rollout over 6 large complete solutions Unified IP Aspect- VOIP ACD Call centres in Africa Rwanda, Uganda, Zambia, Swaziland and South Africa
Innovations expert and level 4&5 Global presales support Support of UC Certified Session Boarder controllers (Audiocodes M1k, Ribbon 1k/2k)
• Voice and Data Platforms (TDM PBX & IP-PBX, Video MCU)

• Voice and Data Networks (PSTN, Wireless, IP)

• UC Applications (Voice Call Control, Audio/Video/ Web Conferencing, IM/Presence, CDR, E-911, Voice/Fax and Unified Messaging)

• Contact Centers (ACD, IVR, CRM)

• Application Integration Services ( TAPI, TSAPI, JTAPI, CSTA)

• SS7, GRR303, H.320, H.323 and SIP protocols

• TCP/IP networking, switches, routers and firewalls.

• Direct experience with supporting and implementing call center technologies a big plus.
• Experience with VoIP, gateways , ICT networks providers , FTTx Broadband primarily SIP, soft switches, session boarder controllers.
Telkom Directory Services -TDS - 800 seats
eWorkforce Management Certified at Aspect Nashville USA TN Certified in ACDs eworkforce management
Aspect Stockley Park UK - training

InterActive - 300 seats ACD
MTN SA - 5000 seats ACD
Telkom SA- National SA sites
Insurance and BPOs with Service providers
MTN Telcos Aspect ACD contact centre BPO setups with DR site Show less

Technical Expertise:Deep understanding of PreSales Engineering services and architecture.Proficiency in networking, security, and database management within Cloud Architecture:Experience with cloud architecture frameworks and best practices.Ability to design and implement scalable, resilient, and secure cloud solutions.Programming and Scripting:Knowledge of programming languages (e.g., Python, Java) and scripting languages (e.g., Bash, PowerShell).DevOps Practices:Familiarity with DevOps tools… Show more

Technical Expertise:Deep understanding of PreSales Engineering services and architecture.Proficiency in networking, security, and database management within Cloud Architecture:Experience with cloud architecture frameworks and best practices.Ability to design and implement scalable, resilient, and secure cloud solutions.Programming and Scripting:Knowledge of programming languages (e.g., Python, Java) and scripting languages (e.g., Bash, PowerShell).DevOps Practices:Familiarity with DevOps tools and practices, including CI/CD pipelines, version control (e.g., Git), and containerization (e.g., Kubernetes, Docker).Problem-Solving:Strong analytical and problem-solving skills to address complex technical challenges.Communication:Excellent communication and interpersonal skills to collaborate with teamsDesign Cloud Solutions:Architect and design scalable and reliable cloud solutions using GCP services.Ensure that solutions align with the organization's needs, including security, compliance, and performance requirements.Cloud Strategy and Roadmap:Develop a comprehensive cloud strategy and roadmap for the organization.Provide guidance on best practices for cloud adoption and migration.Solution Implementation Design
Lead the implementation

Technical Expertise:Deep understanding of cloud services and architecture.Proficiency in networking, security, and database management within GCP.Cloud Architecture:Experience with cloud architecture frameworks and best practices.Ability to design and implement scalable, resilient, and secure cloud solutions.Programming and Scripting:Knowledge of programming languages (e.g., Python, Java) and scripting languages (e.g., Bash, PowerShell).DevOps Practices:Familiarity with DevOps tools and practices, including CI/CD pipelines, version control (e.g., Git), and containerization (e.g., Kubernetes, Docker).Problem-Solving:Strong analytical and problem-solving skills to address Show less

Cloud Solutions Management:

Evaluate, select, and implement cloud assessment AI automation solutions that align with our business goals.

Collaborate with cross-functional teams to design, deploy, and maintain cloud infrastructure.

Monitor performance, security, and scalability of cloud services.

Vendor Relationship Management:

Develop and maintain successful relationships with our vendor network.

Negotiate contracts, service-level agreements (SLAs), and… Show more

Cloud Solutions Management:

Evaluate, select, and implement cloud assessment AI automation solutions that align with our business goals.

Collaborate with cross-functional teams to design, deploy, and maintain cloud infrastructure.

Monitor performance, security, and scalability of cloud services.

Vendor Relationship Management:

Develop and maintain successful relationships with our vendor network.

Negotiate contracts, service-level agreements (SLAs), and pricing terms.

Ensure vendors meet performance expectations throughout the relationship.

Vendor Onboarding and Offboarding:

Lead the onboarding process for new vendors.

Facilitate smooth transitions during vendor offboarding.

Cost Optimization and Budget Management:

Analyze vendor costs and identify opportunities for savings.

Create and manage budgets related to cloud solutions and vendor services.

Risk Mitigation and Compliance:

Assess vendor risks GRC audit services leadership and implement risk mitigation strategies.


Proven experience in cloud solutions architecture, design workshops/ implementation, and management.

Excellent negotiation, communication,leadership

Bachelor’s degree in information technology, Computer Science, or related field.

Strong understanding of cloud platforms (e.g., AWS, Azure, Google Cloud).

Services SLA cloud technologies (e.g., AWS Solutions Architect, Google Cloud Professional Cloud Architect) .

Minimum Experience Level

10+ years IT infrastructure experience as a vendor manager and experience of working on cloud platforms (AWS, Azure, Google Cloud)

Technical / Professional Knowledge

Governance, Risk and Controls

Organisational behaviour theory

Principles of project management

Relevant regulatory knowledge

Stakeholder management

Strategic planning

Talent management

Business writing skills

Management information and reporting principles, tools and mechanisms

Client Service Management

Behavioural Competencies

Building Partnerships

Customer Focused Show less

Strategic sourcing, P.O. management, and contract negotiations
Process purchase orders achieve the highest quality performance

Manage and coordinate material procurement with engineering and our CM as needed to support design
Coordinating with engineering on obtaining supplier quotes and related lead-times, pricing, etc.

Main point of contact with key SCM supplier on delivery items including tracking status and relaying any pertinent information to the engineering team… Show more

Strategic sourcing, P.O. management, and contract negotiations
Process purchase orders achieve the highest quality performance

Manage and coordinate material procurement with engineering and our CM as needed to support design
Coordinating with engineering on obtaining supplier quotes and related lead-times, pricing, etc.

Main point of contact with key SCM supplier on delivery items including tracking status and relaying any pertinent information to the engineering team regarding pricing, schedules, changes, etc

Working closely with partners to ensure timely material supply to meet customer shipments

Proactively anticipate and communicate critical/strategic materials issues with action plans to superiors

Encourage and manage effective/cooperative interdepartmental working relationships throughout

Effectively manage order administration and timely shipment activities

Establish and continually improve planning processes and procedures

Review, develop and implement processes to minimize excess and obsolete inventory

Forecasting, Production Planning and Scheduling

Determine appropriate course of action to resolve capacity constraints and material shortfalls. Develop, implement, and monitor material re-qualification activities for cost reduction and quality improvements

Influence supplier manufacturing processes and product development activities to ensure synergy with Mimosa’s product strategies

Support and manage KPI reporting on supply, demand, inventory levels and supply chain costs

Cost reduction roadmap development and implementation oversight

Manage and conduct quarterly supplier business reviews Show less

Digitalization projects cloud design

ICT infrastructure solutions Digital specialist Consulting network infrastructure services upgrades turnkey solutions sales BDM
Providing overall leadership to entire project team.
Communicating with internal/external clients to determine specific requirements and expectations.
Creating and managing the estimates, project plans, project schedules, resource allocation and expenses.
Working with the relevant RM’s for project staffing and resource releases.
Following the project… Show more

ICT infrastructure solutions Digital specialist Consulting network infrastructure services upgrades turnkey solutions sales BDM
Providing overall leadership to entire project team.
Communicating with internal/external clients to determine specific requirements and expectations.
Creating and managing the estimates, project plans, project schedules, resource allocation and expenses.
Working with the relevant RM’s for project staffing and resource releases.
Following the project life cycle methodology.
Taking on project supervisory responsibilities and providing mentorship and coaching.
Ensuring that customer deadlines are met. Cabling vendors , Cisco hardware , management stakeholders relationship management , Technology lead expert
Planning and integrating the work of multiple teams on a project. Kick off meetings , financial reports
Providing line management function and providing input on team performance.
Identifying issues and risks in a timely manner and developing / implementing appropriate mitigation / contingency plans. Show less

Audiocodes ESBC Microsoft Skype UC upgrade for UCaaS business rollout internal network migration from Lync.UC Connectivity using hybrid Pstn/ Sip trunks . PMO - technology project leader, Mediant 3000 Esbc and MSBR SBA gateways ,SBA/SPS
S4B integration to Cisco CM back office
Network design HLA - DRaaS high available setup/ between remote sites
DR
SCCM / voip SBC voice configuration / security /risk and governance cutover plan, Cisco infrastructure integrations
draft SOW… Show more

Audiocodes ESBC Microsoft Skype UC upgrade for UCaaS business rollout internal network migration from Lync.UC Connectivity using hybrid Pstn/ Sip trunks . PMO - technology project leader, Mediant 3000 Esbc and MSBR SBA gateways ,SBA/SPS
S4B integration to Cisco CM back office
Network design HLA - DRaaS high available setup/ between remote sites
DR
SCCM / voip SBC voice configuration / security /risk and governance cutover plan, Cisco infrastructure integrations
draft SOW statement of work Show less

OneBox 0365 / SaaS Hosted cloud solution -
Service providers requiring SIP Trunking to Lync using Audiocodes ESBC and SIP Trunking solution for MSFT Lync deployments.

Collaborate OEM distribution Presales BDM Global vendors

Enterprise UCaaS Unified Comms Microsoft

Service Provider system integration

Contact Centers BPOs

Customer Experience Testing

Collaboration Space Management

Transactions and Billing CDRs

High Value… Show more

OneBox 0365 / SaaS Hosted cloud solution -
Service providers requiring SIP Trunking to Lync using Audiocodes ESBC and SIP Trunking solution for MSFT Lync deployments.

Collaborate OEM distribution Presales BDM Global vendors

Enterprise UCaaS Unified Comms Microsoft

Service Provider system integration

Contact Centers BPOs

Customer Experience Testing

Collaboration Space Management

Transactions and Billing CDRs

High Value Payments

Card Payments

Real-time Payments

Infrastructure networks solutions, optimize bandwidth QOE


Sip trunking digital Connectivity broadband service providers

Customer & Partner Forums

Support and professional service's

Supported Platforms

Microsoft Teams

Skype for Business

Cisco integrations

Avaya IPPBX lInteroperability with SIP Gateways

Microsoft UCaaS SBA O365 with ESBC Gateways
Audiocodes Mediant ESBC VoIP gateways Show less

Digital ECOSYSTEM: Strategy consulting, tech set-ups and campaign execution across all touchpoints infrastructure cloud global development
OEM partner management services leadership channels reseller distribution leadership channels BPOs software solutions for business transformation presales estimation services and presales estimation services leadership channels reseller distribution leadership channels Oem omnichannel innovation assets – and the fast-developing Metaverse, Mvno… Show more

Digital ECOSYSTEM: Strategy consulting, tech set-ups and campaign execution across all touchpoints infrastructure cloud global development
OEM partner management services leadership channels reseller distribution leadership channels BPOs software solutions for business transformation presales estimation services and presales estimation services leadership channels reseller distribution leadership channels Oem omnichannel innovation assets – and the fast-developing Metaverse, Mvno infrastructure.

E-COMMERCE: Social Commerce, Conversational Commerce, bots and messaging systems, lead generation systems, both within and outside (USSD, SMS, WEB) the Meta-ecosystem assets (Whatsapp and Messenger).

Digital cloud WEB 3.0: We're at the forefront of a shift in the internet business model, from the attention economy to the ownership economy. This allows brands to create communities, not just audiences, and leverage the shift to unlock their competitive advantage. Underpinned by Digital innovation technologies like ML, AR, the 3D Web, Spatial Audio, Web3 and AI – these exciting emerging technologies enable brands to deliver new value and new experiences to consumers eCommerce Digital Show less

Digitalization

Digitalization Solutions VAS Consulting

Six Sigma yellow belt supply chain SaaS digital technology cloud computing solutions lead modernization
Digital marketing Fundamentals
Marketing strategy eCommerce
Marketing research
Associate Negotiate contract strategy
Corporate fundamentals business development OEM

GenAI Digitalization cloud services LLMs Agent automation software solutions leadership Digitalization cloud managed services

IoT cloud Digitalization global platform

Experience working with vendors and strong experience with the OSS Telco product portfolio, general OSS architectural principles, processes, technology, and overall application engineering.Working knowledge of mobile networking technologies including RAN, Core, IP Transport / SDN, DOCIS, XGS PONExperience with Telco Cloud (VNF/CNF), On-Prem Cloud, Public Cloud and Hybrid Cloud architecture patterns and tools. Inventory tools, vendors, best practices, and architecture patterns.Understanding of… Show more

Experience working with vendors and strong experience with the OSS Telco product portfolio, general OSS architectural principles, processes, technology, and overall application engineering.Working knowledge of mobile networking technologies including RAN, Core, IP Transport / SDN, DOCIS, XGS PONExperience with Telco Cloud (VNF/CNF), On-Prem Cloud, Public Cloud and Hybrid Cloud architecture patterns and tools. Inventory tools, vendors, best practices, and architecture patterns.Understanding of Self Healing and Closed Loop Automation

  Show less

Network Performance Monitoring and Analysis:
Sip Trunking Gateways ESBC VoIP SBC's interconnected Tier1 ITSP
Continuously monitor Networks NMS tools and dropped calls, FTTX Broadband services, Telco fiber devices routing changes and maintenance routines for LCR, transformation cloud design problem-solving
reports MVNO, MVNE and analyze network performance metrics and KPIs.

Utilize advanced tools and methodologies to identify performance bottlenecks and areas for… Show more

Network Performance Monitoring and Analysis:
Sip Trunking Gateways ESBC VoIP SBC's interconnected Tier1 ITSP
Continuously monitor Networks NMS tools and dropped calls, FTTX Broadband services, Telco fiber devices routing changes and maintenance routines for LCR, transformation cloud design problem-solving
reports MVNO, MVNE and analyze network performance metrics and KPIs.

Utilize advanced tools and methodologies to identify performance bottlenecks and areas for improvement.

Generate detailed performance reports and provide actionable insights to stakeholders.

Optimization and Troubleshooting:

Implement advanced optimization techniques to enhance network performance and reduce interference.

Conduct root cause analysis and troubleshooting for complex network performance issues.

Develop and implement solutions to address identified issues and improve network efficiency.

Capacity and Resource Management:

Analyze traffic patterns and forecast future network capacity requirements.

Develop strategies to manage and optimize network capacity, ensuring it meets current and projected demands.

Conduct regular capacity reviews and adjust plans as needed.

Stakeholder Collaboration:

Work closely with cross-functional teams, including network planning, operations, and customer support, to ensure a holistic approach to network performance optimization.

Communicate performance insights and optimization plans to stakeholders effectively.

Customer Complaints Handling:

Address and resolve customer complaints related to network performance in a timely and professional manner.

Conduct thorough investigations into customer-reported issues and provide clear, actionable feedback to the customers and internal teams.

Develop strategies and action plans to prevent recurrence of common customer complaints and improve overall customer satisfaction.

Mentorship transformation train cloud computing OSS th/BSS digital transformation migration cloud encryption migration service's Show less

Renewable energy Sources Solar energy efficiency Esg

Cloud computing SaaS telecommunications technology rollouts programs cloud"Threat Detection And Response Market", encompassing current market trends Gen AI automation digital transformation migration cloud computing solutions lead infrastructure development and future projections, with a focus on identifying potential investment interests infrastructure cloud global digitalization development experience with enterprise management services leadership channels reseller hosting management… Show more

Cloud computing SaaS telecommunications technology rollouts programs cloud"Threat Detection And Response Market", encompassing current market trends Gen AI automation digital transformation migration cloud computing solutions lead infrastructure development and future projections, with a focus on identifying potential investment interests infrastructure cloud global digitalization development experience with enterprise management services leadership channels reseller hosting management
opportunities.

Threat Detection And Response Market is bifurcated by Corporate Size (Large Enterprises and Small and Medium Enterprises), by Deployment Model (On-Premise and Cloud-based), by Industry Verticals (BFSI, IT and Telecom, Fintech and Energy and Utilities, Government and Defense, Retail and Consumer Goods, Automotive and Healthcare), by Solution (Threat Intelligence Solution, Security Analytics Solution, Secure Email Gateway Solution, Endpoint Security Solution and Data Loss Prevention Solution), by Service (Consulting Service and Managed Service). Based on your requirements, we will provide additional services market size by Corporate Size (Large Enterprises and Small and Medium Enterprises), by Deployment Model (On-Premise and Cloud-based), by Industry Verticals (BFSI, IT and Telecom, Energy and Utilities, Government and Defense, Retail and Consumer Goods, Automotive and Healthcare), by Solution (Threat Intelligence Solution, Security Analytics Solution, Secure Email Gateway Solution, Endpoint Security Solution and Data Loss Prevention Solution), by Service (Consulting Service and Managed Service Cloud- MSP Show less