Verint Agent Copilot Bots
Double your contact center agent capacity with Verint’s AI-powered bots.
Each of the Agent Copilot bots shaves seconds off your interaction times, adding up to a significant increase in capacity. What could your contact center do with extra capacity?
AI Business Outcomes from Verint Customers
$9M Saved
A UK bank saved nine million dollars by giving their agents faster answers.
$5M Saved
A large bank reduced call duration by 20 seconds by providing agents real-time coaching, saving 5 million dollars in agent capacity.
What are Verint Agent Copilot Bots?
Verint Agent Copilot leverages multiple AI-powered bots, all accessible through a single user interface, to drive a quantum leap forward in agent capacity. Each perform a different task to augment your human agents. Whether you’re looking to increase sales, reduce after call work, or shorten the time agents spend looking for information, we’ve got a bot for that.
Each bot shaves seconds off your interaction times, adding up to a significant increase in capacity. With that extra capacity you could increase sales, elevate your customer experience, or add new channels.
Verint Agent Copilot Bots deliver AI outcomes to increase capacity
You can dramatically increase agent capacity with Verint. How do we know? Because we’ve already done it for leading brands like yours. Verint delivers Real AI Business Outcomes, not AI hype.
- A UK bank saved nine million dollars by giving their agents faster answers.
- A major US healthcare company cut over 30 seconds from every call by reducing wrap up work
- A large bank reduced call duration by 20 seconds by providing agents real-time coaching, saving 5 million dollars in agent capacity
Are you ready to double your agent capacity?
Get StartedDouble agent capacity with Verint Agent Copilot Bots
Four bots reduce average call duration from 6 minutes to 3 minutes
Tailor your Agent Copilot Bots for your business priorities
Unlike other copilot products, you can choose which bots you need, and which agents need them. This gives you a tailored solution that maximizes the business outcomes you’ll see.
Bots are easy to add, so you can start seeing AI business outcomes now, and expand over time. In most cases you can start seeing results from a bot in just 60 days!
Meet the Agent Copilot Bots
Coaching Bot
You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it — elevating their performance and delivering significant ROI.
Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can:
- Reduce call duration
- Increase sales conversions
- Increase customer retention
Interaction Wrap Up Bot
Verint Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work. By removing the time agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.
Smart Transfer Bot
From the moment an interaction begins, the Smart Transfer Bot ensures the next step is the right step – based on context gathered from multiple sources in real time – so the right outcome is delivered for any interaction (i.e. a callback, an SMS, live chat etc.). Transferring interactions with full context reduces each assisted service call by about 30 seconds and can increase agent capacity by 10%.
Knowledge Automation Bot
Verint Knowledge Automation Bot uses the power of AI to deliver the right knowledge at the right time to increase agent capacity and drive business outcomes. A single search bar allows for search across all knowledge sources, eliminating the need for multiples searches. The Bot then uses Generative AI to summarize search results into a single answer that is specially curated for the contact center — making answers easy for agents to consume.
Contact us about Verint Agent Copilot Bots today!
Thank You
Thank you for your request. A Verint team member will follow up with you soon.