54 total
I had selected this eSIM with abroad trip always. Because I could set on my phone and you have easily charging system. Then, I could know how to way of searching traffic information by Google on just quick response anytime anywhere.
Date of experience: November 02, 2024
Reply from MTX Connect eSIM
Dear Makoto,
Thank you for your comment.
We wish you a wonderful trip overseas.
We are always online to assist you.
Bad marketing guys, but you’re still the best service in this niche
Date of experience: November 11, 2024
Reply from MTX Connect eSIM
Dear GGwM,
Thank you for your sharp but very encouraging and positive review.
As an engineering company we put all our efforts and professionalism to the service quality and customers' satisfaction.
And indeed our marketing can do better to promote this.
Your trust to our services is very important to us.
Wide range of plans, on-line support that helps with any questions
Date of experience: October 30, 2024
Reply from MTX Connect eSIM
Hi Maxim,
Thank you for taking time for your review.
We are happy to see your satisfaction.
Have a great day!
Recently travelled to Italy and we used E-SIM instead of paying my carrier outrageous roaming charges.
MTX provided a variety of plans to choose from and we could select exactly one that me our needs. We were able to access messages and email, and it was super helpful to use navigation tools.
The process for downloading the app and activating the account was slightly less than intuitive; the steps could be a bit clearer. But once in place it was easy to use.
When abroad we had an issue adding data to one of our phones because the credit card wanted to send 2FA to non-activated cell#. That was quickly resolved with a creative solution from the MTXConnect online chat agent. Very helpful!
Date of experience: September 23, 2024
Reply from MTX Connect eSIM
Dear Brenda,
Thank you for taking the time to share your detailed review. Your feedback is invaluable to us as we strive to continuously improve our services.
We're happy to hear that you enjoyed your travel experience with MTX Connect.
We wish you many more enjoyable adventures!
I couldn't connect to data in the US. Everything seemed like it must be working. I finally bought and activated a new esim and now everything is ok. Thanks a lot Alexander and John for their support.
Date of experience: October 03, 2024
Reply from MTX Connect eSIM
Hi Lenny,
We appreciate your feedback and wish you a pleasant journey.
MTX Connect customer support is always happy to assist.
I’ve been using MTX for several years now, and it always works great. Recently has an issue with a hiccup when re-subscribing to a plan early, that caused me to get charged twice. MTX support was quick, friendly, and resolved the billing immediately. Great peace of mind while travelling
Date of experience: August 14, 2024
Reply from MTX Connect eSIM
Dear Chris,
Thank you for your continued loyalty and understanding regarding the recent issue. Your positive feedback means a great deal to us.
We appreciate your patience as we worked to resolve the situation. We're committed to providing exceptional service.
Thank you again for your support!
I bought my eSIM today where I’m currently working (Trinidad and Tobago). Initially I set it up as instructed however it wasn’t working. I contacted the customer service team right away and sent them the screenshot of my settings to make sure everything was right on my end and it was. They found out that there was an error on the networks side and let me know it would take a few hours to resolve and issued me a voucher for the inconvenience they didn’t cause me any hassle or try blaming the problem on me like Airalo and Holafy did and instead got to work on fixing the problem and they found it and have informed the local network provider. It’s so refreshing for a eSIM company to behave this way and fix the problem and keep the customer informed. I’d definitely recommend mtx connect to any traveler.
Date of experience: September 10, 2024
Reply from MTX Connect eSIM
Thank you so much for your kind words and for taking the time to share your experience with us!
We're happy to hear that our customer service team was able to assist you promptly and effectively. We truly appreciate your recommendation and look forward to serving you again on your future travels.
Safe travels and thanks for choosing MTX Connect!
Very very slow internet speed i paid 52 euros for it and after only two days of horrible suffer i wanted refund and they just gave me 10 euro as top up credit.
I do not recommend
Update :
Finally i got mostly refunded because of my complaining i would give more than 5 stars for the customer service. But i hope just that they improve the network service in cooperation with local network providers.
Thank you
Date of experience: June 15, 2024
Reply from MTX Connect eSIM
Dear Mouaad,
Thank you very much for your feedback. We value all opinions, as they help us constantly improve our service.
We sincerely apologize that your expectations weren't met during your trip. From our records we see that you used over 3.3GB of data in less than three days.
It's important to note that mobile coverage in this particular region can be uneven, making it challenging to maintain consistently high speeds.
At the same time we constantly improve the quality of our service and to thank you for your honest feedback, we will do our best to find the solution for you.
Please, stay with us during your next trip!
I bought a SIM card and it was explained to me by the support team that everything was ready to be used. I found out near the end of my travel abroad that the SIM card was not activated and the internet was charged on my own phone card. I ended up paying a very high bill. I found that it was very difficult to set up the card and that MTX connect is not very user friendly. Additionally, I feel unhappy with the support I received since I was told that everything was working but there was an extra step needed to activate the card.
Date of experience: June 19, 2024
Reply from MTX Connect eSIM
Dear Sofia,
We are very sorry that you had such a frustrating experience with eSIM. Your eSIM was successfully activated and used during your travel. Still, you may have enabled the setting "Allow mobile data switching", so your phone was using both your local SIM and our eSIM. We will issue the refund and instruct Customer Care to teach customers about this phone behaviour since it is out of our control.
Excellent and fast service. The customer support team helped every time and in a matter of minutes, regardless of how difficult the question was.
Generally, the app is has a user friendly layout and all the buttons and functions are intuitively easy to find or use.
The price is also considerably low for what other people charge.
Date of experience: April 19, 2024
Reply from MTX Connect eSIM
Hi,
Thank you for your feedback! You are always welcome to contact our support team in case any difficulties.
We are a corporate customer of MTX since few years. What we consider their advantage are the quick and reliable support they provide, ease of use the control panel and that they listen to us when we give feedback and constantly improve their services, adding new countries, etc.
I, the sole writer of this review, recommend MTX as a user and as an admin for all MTX matters on a corporate level.
Date of experience: June 21, 2023
Reply from MTX Connect eSIM
Hi Martin,
Thank you very much for being our loyal business customer and indeed for your kind words.
Our support team is always here to help, assist and consult!
Very Good. You can have internet even in China. That’s is very good. Very fast in answering questions. Thank you
Date of experience: October 21, 2024
Reply from MTX Connect eSIM
Dear Jamila,
We are happy to serve you across the globe.
Thank you for your positive review.
We wish you a pleasant travel.
Recently had a technical question regarding eSim connection. We had a nice chat online with MTX agent and could quickly make it work.
Date of experience: July 30, 2024
Reply from MTX Connect eSIM
Dear Alex,
Thank you very much for your feedback.
We wish you a pleasant travel.
I get used to travel with MTX Connect and it helps a lot for short term visits or transfers in airports. This is the most convenient way to be online. Really recommend this service.
P.S. In addition, I would like to say thank you to support team. They helped me to sort out some issues pretty quick and efficient.
Date of experience: June 17, 2024
Reply from MTX Connect eSIM
Dear Alex,
Thank you for your review!
Our Customer Support team is always here to assist you and ensure you stay connected.
I use the eSIM when traveling and when local network providers have a bad connection. I like the very adjustable and tailored plans to choose from as well as the ease of use. Never had any problems!
Date of experience: June 16, 2024
Reply from MTX Connect eSIM
Dear Fedor,
It is our pleasure to read your feedback.
We do our best to serve your needs!
It very simle and convenient to be on-line when you are abroad. And it very helpful.
Date of experience: September 09, 2024
Reply from MTX Connect eSIM
Dear Marat,
Thank you for your positive review.
We are happy to be helpful!
Super quick and effective on line help to get signed up.
Date of experience: September 30, 2024
Reply from MTX Connect eSIM
Hi Ross,
Pleasure to receive your feedback.
Thank you!
Used it a couple of times when traveling to Europe. Liked experience a lot, everything worked as I was expecting.
Date of experience: May 18, 2024
Reply from MTX Connect eSIM
Hi Bealex,
Thanks a lot for your positive review! We truly appreciate you taking the time to share your experience.
Wishing you safe and wonderful travels!
The E-Sim worked really well didn’t have any connection problems and I was able to watch Netflix everywhere
Date of experience: March 16, 2024
Reply from MTX Connect eSIM
Hello João,
We are glad to hear that our service met your expectations.
Stay with us!
The issue that we discussed was promised to be "looked at", and still is unresolved.
Date of experience: June 27, 2024
Reply from MTX Connect eSIM
Dear Arman, thank you for your review. We are sorry for the inconvenience.
Our developers got your message and are working on the fix. However, our rollout cycle for the apps is a few weeks, so this fix is not in production yet. As far as I know, it will be in one of these closest releases. In any case, it will not affect the real duration of your package; the bug is only cosmetic.
